Comparative Dispute Resolution in the Workplace

Workplace dispute resolution procedures vary considerably in structure and design, yet little is known concerning how these differences affect employees. We evaluate the efficacy of the leading dispute resolution procedures to provide employees with voice and workplace justice and then consider how outcomes may differ. Alternative dispute resolution can enhance workplace justice; however, justice can be denied when employers institute mandatory systems and require employees waive their right to pursue claims through the courts. Much of the variation in outcomes between these procedures is attributable to the decision-makers who, across these systems, emphasize different factors when evaluating a case. Critical questions remain however. We offer several recommendations for future research and encourage a more interdisciplinary approach to the many, as of yet, unanswered questions.

Douglas M. MahonyEmail: