Belohnungen und Bestrafungen im Netz: Verhaltenskontrolle in Chat-Foren

It is often lamented that the anonymity and physical distance of the Internet prevent effective punishment for antisocial behavior such as insulting, racist or sexist comments. It is thus claimed that anomie regins on the Internet. However, if we look at individual Internet forums and the virtual groups which frequent them, it becomes evident that behavioral rules are often explicated and a row of rewards and punishments are used for behavioral control. With the help of systematic behavioral observations, analysis of documents and field experiments in 24 selected chat forums in the IRC and WWW this study examines how people use technical and social sanctions to control each other’s behavior in computer-mediated communication. Boundaries and possibilities of behavioral control on the Internet are of interest both for those who use chat forums as well as for those who offer chat forums. Accordingly, practical consequences of the results of the study are discussed with special consideration given to the danger of abuse of power.