保税物流企业客户服务绩效评价研究

客户在选择保税物流企业时,由于没有一定的理论和方法作为依据,致使盲目选择,造成不必要的失误.因此,正确分析评价保税物流企业的客户服务绩效,有助于客户更好地选择保税物流企业,也有利于保税物流企业客户服务绩效的改善和提高.在分析保税物流企业客户服务绩效的基础上,首次使用熵权多目标评价方法对保税物流企业的客户服务绩效进行评价.保税物流企业客户服务绩效评价是保税物流企业绩效评价中的重点,对于提升地区保税物流效益和地区经济利益有重要作用.

Research on Evaluation of Clients'Service Performance to Bonded Logistic Enterprise

Because there is no certain theories and methods as proof for clients to select enterprises in bonded logistic zone,we always make blind choice,and cause unnecessary miscarriage.Thus,exact analysis and evaluation of clients' service performance in bonded logistic enterprise can help clients select bonded logistic enterprise as well as improvement and advancement of clients' service performance to bonded logistic enterprise.On the basis of analysis to clients' service performance to bonded logistic enterprise,this thesis evaluate clients' service performance to bonded logistic enterprise by Entropy Weight Multi-objection Decision-making method for the first time and receive accurate conclusion.Evaluation of clients' service performance to bonded logistic enterprise is highlight of performance evaluation of bonded logistic enterprise which plays an important role in advancing regional bonded logistic benefit and regional economic benefit.