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以游客满意度为基础的民俗旅游产品开发——模糊综合评价法——以湘西自治州为例
引用本文:邓峰,曾天雄.以游客满意度为基础的民俗旅游产品开发——模糊综合评价法——以湘西自治州为例[J].中南林业科技大学学报(社会科学版),2011,5(4):92-95,107.
作者姓名:邓峰  曾天雄
作者单位:1. 厦门大学管理学院,福建厦门,361005
2. 湘南学院经济与管理系,湖南郴州,423000
摘    要:游客满意度的测评方法进行了概括和总结,在回顾以往研究经验的基础上选择了多层次模糊综合评价模型。根据模型设计出调查问卷,在湘西自治州进行实地调查,之后运用多层级模糊综合评价方法对问卷调查的数据进行计算,对湘西自治州民俗旅游开发的影响因子作出了相关评价,希望对当地民俗旅游开发起到一定的指导作用。

关 键 词:游客  满意度  民俗旅游  模糊综合评价法

Fuzzy Comprehensive Evaluation: Ethnic Tourism Development Based on the Tourist Satisfaction of in Western Hunan Autonomous Prefecture
DENG Feng,ZENG Tian-xiong.Fuzzy Comprehensive Evaluation: Ethnic Tourism Development Based on the Tourist Satisfaction of in Western Hunan Autonomous Prefecture[J].Journal of Central South University of Forestry & Technology(Social Sciences),2011,5(4):92-95,107.
Authors:DENG Feng    ZENG Tian-xiong
Institution:DENG Feng1,2,ZENG Tian-xiong2(1.School of Management,Xiamen University,Xiamen 361005,Fujian,China,2.Economics and Management Department,Xiangnan University,Chenzhou 423000,Hunan,China)
Abstract:Summarizing the tourist satisfaction degree evaluation method, the paper adopts the multi--level fuzzy quality synthetic evaluation model based on the review of former studies. The survey made on the model is applied in the western Hunan autonomous prefecture. Afterwards, the multi--level fuzzy quality synthetic evaluation method is used to calculate the questionnaire survey data, making the related appraisal to the influence factor, which is expected to guide the deveiopment of local ethnic tourism.
Keywords:tourists  satisfaction~ folk custom tours  Fuzzy Comprehensive Evaluation
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