在公共服务递送中运营共同生产：服务蓝图的贡献

本文认为，公共服务应从以产品为主导的逻辑转向服务途径。通过采取服务导向，公共服务递送的经验性、组织间和系统性，以及作为共同生产者的服务使用者角色，将一同被考虑。论文将通过服务蓝图的应用，解释共同生产如何操作。并介绍了高等教育中的一个案例。在这一案例中，蓝图的创建将师生汇聚在一起，专注于学生入学的设计，从而改善学生体验，并支持共同生产。 

Operationalizing Co-production in Public Services Delivery:The Contribution of Service Blueprinting

We have argued for public services to move away from product-dominant logic towards a service approach. By taking a service orientation, the experience, inter-organization, and systemic nature of public services delivery can be considered along with the role of the service user as a co-producer. In this article, we unpack how co-production can be operationalized through the application of service blueprinting. This article presents an example within higher education where the creation of a blueprint brought together staff and students to focus on the design of student enrolment, resulting in improved student experi-ence and supporting coproduction.