A Dynamic Model of Work Satisfaction: Qualitative Approaches

Traditional work satisfaction research iscriticized for its personalistic approach inconceptualization and measurement. Its results aredoubted because of the artificially high proportions ofsatisfied. In order to overcome some of theseshortcomings, the extended model of different forms ofwork satisfaction originally proposed by Bruggemann(1974) is validated. Six forms of work satisfaction(progressive, stabilized, resigned satisfaction;constructive, fixated, resigned dissatisfaction) arederived from the constellation of four constituentvariables: comparison of the actual work situation andpersonal aspirations, global satisfaction, changes inlevel of aspiration, controllability at work. Resultsfrom semistructured interviews, a free Q-sort, and aquestionnaire for differentiating forms of worksatisfaction for 46 nurses provide support for the model.Various methods proved useful in accessing particularaspects of the underlying cognitive and evaluativeprocesses in the formation of different forms of work satisfaction. Implications for personnelmanagement and studies in organizational behavior(performance, intervention strategies) arediscussed.