| 图书馆与人性化服务 |
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| 引用本文： | 王翠琪.图书馆与人性化服务[J].绍兴文理学院学报,2005,25(5):118-120. |
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| 作者姓名： | 王翠琪 |
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| 作者单位： | 绍兴文理学院,图书馆,浙江,绍兴,312000 |
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| 摘 要： | 图书馆要求馆员同时具备读者的身份，使他们的服务意识和服务质量得到了升华；图书馆要求馆员成为复合型人才，使他们能在解答读者的询问时获得一种成就感；图书馆要求馆员从学习和生活的角度看待图书馆，以不断完善和优化图书馆服务环境。这一切，都将使当代图书馆充满真正的人性化服务。
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| 关 键 词： | 图书馆 人性化管理 人性化服务 |
| 文章编号： | 1008-293X(2005)05-0118-03 |
| 修稿时间： | 2005年10月1日 |
Libraries and Humanized Service |
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| Wang Cuiqi.Libraries and Humanized Service[J].Journal of Shaoxing College of Arts and Sciences,2005,25(5):118-120. |
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| Authors: | Wang Cuiqi |
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| Abstract: | Abstract:The work of libraries requires librarians to possess readers' identity so as to have service awareness and improve their service quality. It also requires librarians to be talents in order to answer readers' enquiries satisfactorily. Librarians should make libraries become genuine learning places and constantly perfect learning environments. All these will provide modern libraries with humanized service. |
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| Keywords: | library humanized management humanized service |
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