|
|||||
|
|
| 试析“以人为本”的商业服务理念的产生及原因 | |
| 引用本文： | 董秀玲. 试析“以人为本”的商业服务理念的产生及原因[J]. 北京工商大学学报(社会科学版), 2005, 20(3): 39-41 |
| 作者姓名： | 董秀玲 |
| 作者单位： | 北京工商大学,社会科学部,北京,100037 |
| 摘 要： | “:以人为本”,既为顾客提供最人性化的优质服务,已日益成为当今商业的服务理念,它不仅成为广大消费者评价商家服务质量的标准,也成为当今商业服务制胜的法宝。 |
| 关 键 词： | 以人为本” 人性化 服务理念 竞争 法律 |
| 文章编号： | 1009-6116(2005)03-39-03 |
| 修稿时间： | 2004-09-09 |
Preliminary Analysis on the Emergence and Reason for Service Idea of "Putting People First" in Commercial Industry |
|
| Dong Xiuling. Preliminary Analysis on the Emergence and Reason for Service Idea of "Putting People First" in Commercial Industry[J]. Journal of Beijing Technology and Business University:Social Science, 2005, 20(3): 39-41 | |
| Authors: | Dong Xiuling |
| Abstract: | A s "Putting People First" provides the custom ers with the m ost hum ane quality service, it has increasingly becom e the service idea in the contem porary com m ercial industry.It has been notonly a standard for custom ers to assess the com m ercial services, but also a m agic weapon for com m ercial service entities to win the com petitive edge. |
| Keywords: | Putting People First" ,humanity,service idea,competition,law |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |