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Performing a strategy's world: How redesigning customers made relationship banking possible
Authors:Zsuzsanna Vargha
Institution:University of Leicester, 213 Ken Edwards Building, School of Business, University of Leicester, University Road Leicester, LE1 7RH UK
Abstract:
Keywords:Banking strategy  Customer Relationship Management  Interaction  Performativity  Actor-networks  Social studies of finance  Selling  Customer value
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