基于1996~2020年文献计量分析的团队冲突管理研究知识图谱与热点趋势研究

以1996~2020年Web of Science核心合集数据库中团队冲突在管理学研究中的文献为研究对象,运用Citespace等可视化科学工具绘制了团队冲突研究关键词共现图谱和战略坐标图,系统分析了团队冲突管理研究内容的内在关联与发展脉络,并绘制了团队冲突管理研究的热点趋势主线框架。研究结果发现:团队内部冲突、信任、绩效、战略性决策是团队冲突管理研究的热点。在未来的研究中,探究不同类型冲突间的转化过程及边界条件是明晰团队冲突结构及作用机制的突破口;结合其他冲突类型及团队生命周期各阶段展开对团队冲突与绩效影响关系的讨论是对团队冲突影响结果的有益探索;辨识高层管理团队成员间的信任障碍问题、虚拟团队中的快速信任机制是信任与冲突关系研究的重点议题;探究不同冲突管理策略组合运用的作用机理是找到冲突解决方案的关键一环。

The Knowledge Map and Hotspot Tendency of Team Conflict Management Based on Bibliometric Analysis from 1996 to 2020

In order to systematically analyze the intrinsic connection and development trend of team conflict management research,this article reviewed team conflict literature in management field from 1996~2020 in Web of Science Core Collection.With the help of Citespace and other visual tools,it drew Key Word Co-occurrence Map and Strategic Coordinate Map of team conflict studies.In addition,the hot spots,theoretical framework and research tendency were also displayed.It found that intra-team conflict,trust,performance and strategic decision were the current 4 hot topics in this field.In future research,exploring the transformation process and boundary conditions among different types of conflict will be a breakthrough in clarifying the structure and mechanism of team conflict.Second,the discussion on the relationship between team conflict and performance combined with other types of conflict and different stages of team life cycle will be a valuable supplement to its existing impact research.Third,it is critical to identify the trust barriers among the members of the top management team and the fast trust mechanisms in the virtual team in trust-conflict relation study.Last but not least,as a key step to resolve conflict,exploring the mechanism of the combination of different conflict management strategies also need to be taken into consideration.