A classification of resources for employee-based value creation and a future research agenda |
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Institution: | 1. University of Sussex, Falmer, Sussex, BN1 9SL, UK;2. Gabelli School of Business, Fordham University, 140 W. 62nd Street, Room 446, New York, NY, 10023, USA |
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Abstract: | This conceptual paper aspires to provide a theoretically sound understanding of the value creation process of a specific value network (i.e., firm–employee context). Drawing on service-logic and resource-based frameworks, a classification of four diverse resource types in an organizational context is introduced (i.e., core, augmented, add-on, peripheral resources), based on their exchangeability and their contribution to employees’ value creation and co-creation. This classification enables a better understanding of the nature and the unique features of different firm–employee exchanges in an organizational context, and delineates each type’s distinctive role in employee-based value creation activities. Four propositions derive from this classification; this suggests that not all resource types can be exchanged and that the relative contribution of various firm–employee exchanges to value creation is asymmetrical. A future research agenda is also presented, discussing the potential implications of this classification for contemporary organizations. |
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Keywords: | Value creation Organizational resources Employee value Service exchanges Employee value co-creation Service logic |
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