The effects of JDC model on burnout and work engagement: A multiple interaction analysis |
| |
| Institution: | 1. School of Management, Harbin Institute of Technology, Harbin, Heilongjiang Province, 150001, China;2. School of Business, Huaqiao University, Quanzhou, 362021, China;3. JHJ School of Business, Texas Southern University, 3100 Cleburne Street, Houston, TX, USA |
| |
| Abstract: | This study investigated the moderating effects of functional social support (emotional and instrumental support) on the relationship of job demand control with burnout and work engagement. In total, 297 frontline employees from a hotpot restaurant franchise in China were surveyed. The results indicated emotional support, such as caring and inspiration, mitigated the adverse effects of high demand/low control on burnout and work engagement. Instrumental support, such as giving suggestions and solving problems, only mitigated the adverse effects of burnout. Further, the high demand/low control/low emotional support work condition was the most unfavourable for work engagement and burnout; while high demand/low control/low instrumental support was the most unfavourable condition for burnout. The theoretical and managerial implications of this research have been provided to gain a deeper insight into functional social support in the job demand control model. |
| |
| Keywords: | Job demand control Burnout Work engagement Emotional support Instrumental support |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
