网络生态视阈下感知网络商业伦理对顾客忠诚的影响 |
| |
引用本文: | 巫月娥.网络生态视阈下感知网络商业伦理对顾客忠诚的影响[J].重庆理工大学学报(社会科学版),2015(4):72-80. |
| |
作者姓名: | 巫月娥 |
| |
作者单位: | 闽南师范大学 管理学院,福建 漳州,363000 |
| |
基金项目: | 福建省社会科学规划项目,福建省自然科学基金 |
| |
摘 要: | 借鉴顾客忠诚的认知-情感-行为模式,针对网络生态系统中出现的伦理问题,探讨顾客感知的网络商业伦理对顾客满意和顾客忠诚的影响。以网络商业伦理研究文献为基础,提出顾客感知网络商业伦理包括:隐私保护、安全保障、销售诚信、交易履行和服务公正。研究结果表明,感知网络商业伦理对顾客满意影响显著,顾客满意对感知网络商业伦理和顾客忠诚起到中介作用。
|
关 键 词: | 网络生态 感知网络商业伦理 顾客满意 顾客忠诚 |
Study on Influence of Perceived E-Commerce Ethics on Customer Loyalty from Perspective of E-Ecological |
| |
Abstract: | According to cognitive-affective-behavior model and the ethics problems in network ecosys-tem,the influence of customer perceived e-commerce ethics on customer satisfaction and customer loyalty was explored.Based on e-commerce ethics research literatures,we put forward customer’s perceived e-commerce ethics which include privacy,security,integrity,fulfillment and service jus-tice.Research results show that perceived e-commerce ethics have significantly influence on customer satisfaction and customer’s satisfaction has intermediary effect on perceived EC ethics and customer loyalty. |
| |
Keywords: | e-ecological perceived e-commerce ethics customer satisfaction customer loyalty |
本文献已被 万方数据 等数据库收录! |
|