基于医患互动的患者分类及管理策略研究

医患之间信息不对称、信任程度低,是导致医疗纠纷的主要原因,降低医患信息不对称的主要途径是通过医患沟通实现医患知识转移,而医患互动是典型的双向沟通,在医患知识转移中起着非常重要的作用。本文在文献阅读、访谈和预调研的基础上设计医患互动调查问卷,对浙江省三甲医院的医患互动状况进行实证调查。并利用统计软件进行数据分析,通过聚类分析方法将不同互动情况的患者分为四类群体,在此基础上,总结每类患者的个体特征、行为特点和医患互动规律,以期为医疗机构改善医患互动提供有效且针对性强的建议。

Research on the patient classification and management strategy based on doctor-patient interaction

Asymmetric information and mistrust between doctor and patient are the main reason of medical disputes.Using the doctor-patient communication to transfer the doctor-patient knowledge is the main approach to solving this problem.The doctor-patient interaction is a typical two-way communication,which plays a very important role in the doctor-patient knowledge transfer.Our research designed the doctor-patient interaction questionnaire on the basis of review of literature,interviews and pre-research questionnaire,and then took the empirical investigation in Zhejiang province.The authors classified the patients by means of a cluster analysis into four groups with the situation of interactions.In view of behavioral characteristics of the patients,different doctor-patient interaction strategies were suggested in order to perform effective doctor-patient communication and interaction.