关于江苏盛泽医院发展现状的问卷调查结果与分析

目的:通过对建立在乡镇的、2009年底开始运营的三级医院——江苏盛泽医院的患者和在院职工进行调查研究,了解他们对医院现状的认知及客观评价,从而为医院的可持续发展做前瞻性思考和拟定相应的发展对策.方法:通过查阅文献了解医院成立与发展的社会及政策背景,并为研究提供相应的知识和理论指导.通过访谈和问卷调查相结合的方法进行相关资料的收集,并做统计学分析.结果:患者和职工对医院各项工作的满意度情况较好,但在宣传力度、整体医疗水平、员工培训和待遇等方面还有待提高.结论:作为我国公立医院改革中的典型案例——江苏盛泽医院,要继续加大宣传力度、保障人才梯队建设、坚持公益性定位、注重细节服务和内涵建设,从而推动医院稳定发展.

Results and analysis of the questionnaire survey about the status of Jiangsu Shengze Hospital

Objective:Jiangsu Shengze Hospital is the tertiary hospital located in a town which started operations by the end of 2009. To make better strategies of development,this study surveyed the cognition and objective evaluation of patients and staffs in the hospital. Methods:Literature review was performed to understand the establishment of the hospital and development of social and policy background. The interview and questionnaire survey were used for data collection and statistical analysis. Results:Patients and staffs were satisfied with hospital. However,it needs to focus on the improvement of publicity efforts,medical service level,personnel pay and training,etc. Conclusion:As a typical case of domestic public hospital reforms,it calls for strengthening publicity,ensuring talent team establishment,maintaining the orientation of public welfare. Furthermore,it needs placing emphasis on detailed service and connotation construction. All the conditions mentioned above are fairly important for propelling the stable development of the hospital.