无锡市医患双方对医患关系评价的心态研究

目的:了解医患双方对医患关系的认知差异和心理情况?方法:对无锡市四所医院医护人员医患双重角色和门诊患者采取整群随机抽样法进行随机问卷调查?结果:医护人员处于医护和患者两种角色状态下,对医患关系评价和影响因素认知不同;医患双方对医患关系评价和影响因素认知不同;医护人员患者角色与患者对医患关系趋势和医患交流认知有统计学差异?结论:改善医患关系需要多方努力,媒体应客观公正报道,传播正能量;政府需合理配置医疗资源,完善基层社区医疗;医院需简化就医程序,透明就医价格,加强培养医护人员沟通能力?

Psychological research on evaluation of doctor- patient relationship between doctors and patients in Wuxi

Objective: To conduct the way of spot interview on the recognition of physician- patient relationship. Methods: A random questionnaire survey was conducted on medical staffs who has dual roles and outpatients in four hospitals in Wuxi. Results: We found that the medical staffs in doctor or patient character had different cognitions about assessment of the doctor- patient relationship and influencing factors which also cause diverse opinions between medical staffs in doctor character and patients. Moreover, medical staffs in patient character cognize the tendency of doctor- patient relationship and the communication between doctor and patient differently with patients themselves, while these differences are statistically significant. Conclusion: Improvement of the relationship of doctors and patients requires efforts from several aspects. It is important that the coverage come from media should be objective and fair to spread the positive energy. Besides, the medical resources should be rationality allocated, and the improvement of the grass- roots community health is useful at the same time. Last but not the least, simplify medical procedures, make transparent medical price and strengthen communication skills of medical personnel are essential.