基于能力构建的石油企业工程技术服务一体化模式

从分析顾客价值、企业能力以及企业竞争优势间的关系入手，构建石油工程技术服务企业能力评价体系并运用层次分析法识别其关键能力要素。通过选取国内外有影响的石油工程技术服务企业进行对标分析，探讨构建石油工程技术服务企业一体化服务能力的基本架构，并对一体化服务能力的核心要素构成进行分析研究，认为构建基于业务链延伸和定制的工程技术一体化服务能力是适合于中国石油工程技术服务企业提升国际竞争优势的有效模式。

Engineering & Technology Integrated Service Mode for Petroleum Company Based on Business Capabilities

It is believed that business capabilities constitute a great part of the sustaining business competi -tiveness .Based on the analysis of the relations between customer value ,business capabilities and the firm ’ s competitive advantage ,this paper proposes an evaluation system for business capabilities of petroleum en-gineering and technology service companies and identifies the key elements of the core business capabilities with the method of Analytic Hierarchy Process (AHP) .This paper employs Benchmarking analysis to ana-lyze the worldwide influential petroleum companies and evaluate their business capabilities ,and develops a framework of integrated business service mode for petroleum industry .The core elements of the integrated business service mode are analyzed and the results show that the integrated service mode based on customiz -ing and extending business chain suits for the promotion of the international business competitiveness of China’s petroleum engineering & technology service companies .