| 商业银行服务质量测评模型研究 |
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| 引用本文： | 杜金涛,滕飞.商业银行服务质量测评模型研究[J].白城师范学院学报,2008(6). |
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| 作者姓名： | 杜金涛 滕飞 |
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| 作者单位： | 吉林师范大学人事处;吉林师范大学数学学院; |
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| 摘 要： | 随着经济的发展和对外经济技术交流的加强,众多企业逐渐认识到了服务的重要性,开始通过各种方法提高企业的服务质量。本文通过对服务质量的理论研究和实践研究,建立了适合我国国情的商业银行服务质量测评模型。
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| 关 键 词： | 服务质量 商业银行 测评模型 因子分析 |
The Research on the Commercial Bank Service Quality Evaluation Model |
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| DU Jin-tao TENG Fei.The Research on the Commercial Bank Service Quality Evaluation Model[J].Journal of Baicheng Normal College,2008(6). |
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| Authors: | DU Jin-tao TENG Fei |
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| Institution: | DU Jin-tao TENG Fei(Personnel Department,Jilin Normal University,Math College,Siping 136000,China) |
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| Abstract: | Along with the development of economy and the strengthening of the foreign economic technique exchanges,numerous business enterprises wake up to the importance of service gradually,and start to improve the service quality in all ways.In this paper,we built up the commercial bank service quality evaluation models which fit to the situation of our country through the theories research and practices research of service quality. |
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| Keywords: | service quality commercial bank evaluation model gene analysis |
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