| IT外包中软技能对关系质量和外包绩效的影响研究 |
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| 引用本文： | 曹卓琳,杜荣.IT外包中软技能对关系质量和外包绩效的影响研究[J].西安电子科技大学学报(社会科学版),2012(1):30-35. |
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| 作者姓名： | 曹卓琳 杜荣 |
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| 作者单位： | 西安电子科技大学经济与管理学院 |
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| 基金项目： | 国家自然科学基金项目(70871096);教育部人文社会科学研究规划基金项目(09YJA630126)资助 |
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| 摘 要： | 提出软技能对关系质量和外包绩效的影响模型,利用在西安软件园进行问卷调查收集的相关数据,运用SPSS17.0进行了统计分析,实证研究结果表明:软技能和关系质量都能够影响IT外包的绩效;但是,当关系质量存在时它能够在软技能对外包绩效的影响中起到中介作用。
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| 关 键 词： | IT外包 软技能 关系质量 外包绩效 |
Impacts of Soft Skills on Relationship Quality and Performance in IT Outsourcing |
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| CAO ZHUOLIN,DU RONG.Impacts of Soft Skills on Relationship Quality and Performance in IT Outsourcing[J].Journal of Xidian University (Social Sciences Edition),2012(1):30-35. |
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| Authors: | CAO ZHUOLIN DU RONG |
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| Institution: | (School of Economics and Management,Xidian University,Xi’an,710071,China) |
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| Abstract: | We propose a model about the impacts of soft skills on relationship quality and outsourcing performance,use the data collected from the questionnaire survey that is conducted in Xi’an Software Park,and make a statistical analysis with the help of SPSS17.0.The results of this empirical research show that both soft skills and relationship quality can affect IT outsourcing performance;however,relationship quality plays a mediate role in the association between soft skills and outsourcing performance. |
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| Keywords: | IT outsourcing Soft skills Relationship quality Outsourcing performance |
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