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Women’s reports of satisfaction and respect with continuity of care experiences by students: Findings from a routine,online survey
Institution:1. School of Nursing and Midwifery, Griffith University Logan Campus, 68 University Drive, Meadowbrook, QLD 4131, Australia;2. Transforming Maternity Care Collaborative;1. School of Nursing and Midwifery, Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia;2. Research in Childbirth and Health (ReaCH) Unit, UCLan THRIVE Centre, University of Central Lancashire, Preston PR1 2HE, UK;3. Adjunct Western Sydney University, Australia;4. Amsterdam University Medical Center, VU University Amsterdam, Department of Midwifery Science, AVAG/ Amsterdam Public Health, the Netherlands;1. Department of Psychology, College of Healthcare Sciences, James Cook University, Australia, @BrianLaw_Psych;2. School of Human Sciences (Exercise and Sports Science), Faculty of Science, The University of Western, Australia;3. Division of Psychiatry, School of Medicine, The University of Western, Australia;4. Peel and Rockingham, Kwinana Mental Health Service, Western Australia, Australia;5. Ngala, Western Australia, Australia;6. Telethon Kids Institute, Western Australia, Australia;7. Cairnmillar Institute, Victoria, Australia;1. The University of the Sunshine Coast, 90 Sippy Downs Drive, Sippy Downs, Queensland, 4556, Australia;2. Southern Cross University, Gold Coast Airport, Terminal Dr, Bilinga, Queensland, 4225, Australia
Abstract:BackgroundPre-registration midwifery students in Australia undertake a minimum of ten continuity of care experiences with childbearing women. However, women are rarely asked to formally evaluate this care by students.AimTo evaluate data from a routine, web-based survey of women about having a midwifery student provide a continuity of care experience.MethodsAll women (n = 886) recruited by a midwifery student for a continuity of care experience during a 12 month period received an email inviting them to complete an online survey. The survey included personal details, experiences of care, and two scales on Respect and Satisfaction.ResultsA response rate of 57% (n = 501) was achieved. On average students attended six antenatal visits (mean = 5.83) and had six postnatal contacts with women. Most students attended labour and birth (92.6% n = 464). Most women rated overall satisfaction with care by their student as ‘better than they had hoped’. Positive correlations were found between number of antenatal visits and postnatal contact with students on both levels of satisfaction and respect felt by women. Women felt more satisfied when their midwifery student attended labour and birth.ConclusionsThe online survey was feasible and provided valid and reliable feedback from women about their student during a continuity of care experience. Women valued having an ongoing relationship with a student during pregnancy, labour and birth, and postpartum. Pre-registration midwifery education programs should continue to privilege relationship-based care and national standards should support the effective integration of continuity of care experiences.
Keywords:Evaluation  Satisfaction  Health survey  Continuity of care  Midwifery education research  Respect  Student
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