Disability citizenship and digital capital: the case of engagement with a social enterprise telco

ABSTRACT

This paper uses as its base a key initiative involving a not-for-profit organisation (NPO), government start-up funding and a social enterprise which evolved through three phases. The purpose of the initiative was the development of a smart phone technology platform for people with disability. The paper’s purpose is to answer questions about the ways in which the mobile technology, seen here as assistive technologies, supported the development of disability citizenship and active citizenship. Data were collected through in-depth interviews conducted at three points in the 13-week programme during which participants with disability received customised support for their phone and training in its use, at no cost. Fifteen participants volunteered to take part in the research project, along with their significant other and service provider. Key themes were identified in the preliminary analysis. Exploring these using Ragnedda’s ([2017]. The third digital divide: A Weberian approach to digital inequalities. Abingdon: Routledge) three levels of digital divide, and Wilson’s ([2006]. The information revolution and developing countries. Cambridge, MA: MIT Press) categories of access allowed a series of philosophical, ethical and human services management questions to emerge, challenging the optimism with which the digital economy is presented as a solution to issues of inequality. Although the mobile technologies were very successful as assistive technologies for some participants, the findings reinforced the potential for such technologies to further entrench aspects of social exclusion. They also identified ways in which the shift in the role of the NPO to social entrepreneurship, and its relationships with government and private enterprise, had the potential to undermine the exercise of disability citizenship by turning participants into consumers.     

The generalized action potential of protest movements: The new class,social trends,and political exclusion explanations

Three explanations have been advanced to account for the generalized action potential of contemporary protest movements: the rise of the new class, a set of general social trends that cumulatively lead to liberalized social values and loosened social restraints against protest, and the mobilization of excluded groups. Analyzing three dimensions of generalized action potential—protest potential, political action repertoires, and protest movement support—we find support for all three explanations. Educated salaried professionals, especially sociocultural and public sector professionals, display greater protest potential, especially for civil disobedience, and are supportive of emerging “middle class” movements. A set of general social trends centering on increased education, life-cycle and generational change, secularism, and increased women's autonomy also create greater action potential. Reflecting mobilization against political exclusion, African Americans display a consistently strong generalized action potential. These protests reflect the rise of new political repertoires, particularly “protest activism,” which combines protest with high levels of conventional participation and is centered among the more educated.     

Closing the gap: gender parity in political engagement on social media

Historically, major gender differences exist in both political engagement and online content creation. Expanding on these literatures, this study considers the extent to which men and women engage in politics specifically in social media. Novel survey data are employed to test for any gendered differences in encountering and responding to political content via social media. Despite measuring a robust set of political behaviors within social media, few gender differences emerge. Where differences do emerge, they are most likely among the most visible political behaviors, suggesting that women may strategically engage in less visible or less-likely-to-offend political behaviors, as compared to men. This poses important questions regarding political participation, representation, and gender.     

Negotiating civic identity across different political contexts: Immigrant participation in social movements and political incorporation

This article examines the understudied intersection between migration and contentious politics, focusing specifically on immigrant participation in social movements within their host societies. Drawing upon data from the Anti-Extradition Law Amendment Bill (Anti-ELAB) Movement in Hong Kong, it illuminates the process through which Chinese immigrants become politicized, evolve collective identities, and mobilize against civil dominance. Further, it underscores the transformative potential of social movements in facilitating immigrant political incorporation. However, it also recognizes the unilateral acceptance determined by mainstream society, which often leaves immigrants sidelined in discussions regarding their qualifications for unconventional political participation. To address civil inequality, immigrants establish their civil identities, challenge dominance, and amass political capital for future incorporation. This study extends the migration and social movements literature by shedding light on the political dynamics of immigrant participation and the hurdles they encounter during their journey toward political incorporation. It also underscores the significant role of progressive social movements in fostering immigrant political participation. Furthermore, the research highlights the unique immigrant political identity that emerges and evolves through participation in social movements, contesting exclusion and monopolistic dominance over democratic realization.     

Mitigating the political participation gap from the school: the roles of civic knowledge and classroom climate

Empirical evidence has consistently shown that political participation is positively related with socioeconomic background. Furthermore, recent research suggests that children who come from low status families are already less willing to get politically involved. The present paper aims to analyze the possible impact that schools can have in mitigating the effect of parents' socioeconomic status on students' expected electoral participation, focusing on two variables: civic knowledge and classroom climate. The analyses are based on a series of multilevel models using Chilean data of the International Civic and Citizenship Education Study 2009. The results support the influence of students' socioeconomic background on expected electoral participation. Furthermore, civic knowledge and classroom climate show a positive and similar influence on students' expected participation. However, classroom climate appears less affected by students' background than civic knowledge, opening the discussion about which strategy should be emphasized when aiming to mitigate the political participation gap.     

Media use,social cohesion,and cultural citizenship: an analysis of a Chinese metropolis

The emergence of new social strata and plural identities are two of the most profound changes in China's social transition toward integration into the global economic system. Differentiating three dimensions of cultural citizenship identity (i.e., cosmopolitan, national, and local), this study seeks to depict the paths of influence in the formation of such identities that involve reality construction by the media and evolving patterns of social stratification. Analysing data from a 2009 Shanghai survey, we found a strong relationship between individuals' consumption of local media contents and their local identity. Further, their perceptions of media's centripetal and centrifugal forces have significant effects on their identities, and the Internet has different effects from the traditional media, although such influences vary across different social strata.     

Ethnic Chinese in Malaysian citizenship: gridlocked in historical formation and political hierarchy

The ethnic Chinese in Malaysia are a significant minority who call for a critical assessment as far as their cultural identity and political positioning are concerned. Appropriating the concept of ‘multicultural citizenship’, this article attempts to dissect various demands and aspirations of the ethnic Chinese in Malaysia’s multiracial hierarchy. It suggests that using the lens of multicultural citizenship can help shed light on Malaysian Chinese as well as the entire nation, where ethnicity and citizenship are gridlocked in historical formation and political hierarchy. In recent times, Malaysian Chinese have articulated their political desires and demands in order to get rid of the disgrace of racial constraints, and also to envisage a more inclusive multicultural citizenship for Malaysia as a nation-state. This article also compares and contrasts three Chinese public figures who have taken disparate stands and approaches with regard to language, culture, race, nation, and party politics.     

Young people,social media and connective action: from organisational maintenance to everyday political talk

Social media is pervasive in the lives of young people, and this paper critically analyses how politically engaged young people integrate social media use into their existing organisations and political communications. This qualitative research project studied how young people from a broad range of existing political and civic groups use social media for sharing information, mobilisation and, increasingly, as a means to redefine political action and political spaces. Twelve in-person focus groups were conducted in Australia, the USA and the UK with matched affinity groups based on university campuses. The groups were of four types: party political group, issue-based group, identity-based group and social group. Our focus group findings suggest that this in-depth approach to understanding young people's political engagement reveals important group-based differences emerging in young people's citizenship norms: between the dutiful allegiance to formal politics and a more personalised, self-actualising preference for online, discursive forms of political engagement and organising. The ways in which political information is broadcast, shared and talked about on social media by engaged young people demonstrate the importance of communicative forms of action for the future of political engagement and connective action.     

Social media,political expression,and participation in Confucian Asia

This study reviews and analyzes the published empirical research on the role of social media in promoting political expression and participation in Confucian Asia, including China, Hong Kong, Singapore, South Korea, and Taiwan. In addition to providing a narrative review of the literature, our analyses show clear numerical estimates of the relationships among different types of social media use (i.e., informational, expressive, relational, and recreational), political expression, and participation in Confucian states. The findings reiterate the importance of the expressive use of social media, showing its moderately strong relationship with participation. The findings also show weak positive relationships with informational and relational uses. We also examine the role of political systems in these relationships and conclude that the strongest relationships are in democratic states, followed by hybrid and authoritarian systems.     

Preparing social workers for global gaze: locating global citizenship within social work curricula

Institutions of higher education have been particularly vulnerable to the pressures of globalization, resulting in policies and ensuing curricula that look to address the needs of students to be better prepared for living and working in a world in which global awareness, and perhaps even global identity, are requisites for success. Social work education is uniquely positioned to adapt its curricula for successful student outcomes in an increasingly globalized world. The challenges associated with social welfare, which have intensified under globalization, has been a long-standing concern of social work policy and practice. This article suggests strategies for integrating global citizenship education within social work studies, recognizing the affinities that exist between contemporary conceptualizations of global citizenship and social work practice. The article proposes four interrelated components that might be strategically implemented within existing social work curriculum, in consideration of the contextual ethos of the respective school of social work.     

Constraints and opportunities for civic and political participation: perceptions of young people from immigrant and non-immigrant background in Portugal

Youth civic and political participation (CPP) has been a central concern of research and public policy. This situation has been motivated by growing signs of the disaffection of younger generations, at least regarding conventional forms of participation. Recent theoretical debates stress how forms of CPP are evolving; nevertheless it is obviously important to integrate young people's views in the discussion, particularly taking into account groups at risk of exclusion, such as immigrants. This paper intends to contribute to this discussion by considering the meanings that young people attribute to their civic and political experiences, using data collected with focus groups (N = 94) that address the factors that facilitate and/or inhibit the participation of young people from immigrant (Brazilian and Angolan) and non-immigrant (Portuguese) backgrounds. Data will be analysed according to three main dimensions: (1) participants' sources of knowledge, information and influence; (2) participants' views on civic and political engagement: relevance, resources, personal experiences, trustworthiness and efficacy; and (3) participants' perceptions of excluded groups and proposals to promote inclusion. Results show that the experiences and levels of participation of young people of Brazilian and Angolan origin are influenced by their immigrant background. In addition, they indicate a strong tendency of young people to emphasise constraints over opportunities. They feel like incomplete or in-the-making citizens, and state their claim for rights and opportunities to be heard and to be civic and politically engaged.     

The meanings of citizenship: media use and democracy in South Africa

In 1994, South Africans embarked on a project to create new meanings of citizenship in order to transcend the disenfranchisement and divisions created by apartheid. This article examines the context in which new forms of citizenship are evolving in South Africa and how South African citizens use the media to give meaning to concepts such as “an active public sphere,” “civic agency” and “participatory politics.” The objective of the research is to provide information about the way in which the media contribute to the quality of democracy in South Africa through mediating citizenship in a way that improves prospects for citizens to exert influence over public decisions. As has been the case in other post-authoritarian and postcolonial settings, the continuation of existing unequal relationships to government persists even when new democratic spaces have opened up. This article interrogates the assumption that media are central to citizens’ political and civic engagements in a transitional society marked by persisting inequalities. This interrogation draws on empirical research with citizens to investigate the question that the media are central to constructions of citizenship and participation and engagement with democratic processes. Our research finds that young South Africans interviewed are disengaged from politics and find that the media does not speak to or connect with their everyday lives. They view the state on both national and local levels as not being prepared to listen to their experiences, ideas or conditions of life. While the respondents trust the media as credible institutions, they do not experience the media as being relevant to their lives. The perceived disinterest of the state and the lack of relevance of the media, work together to create a sense of powerlessness and inability to influence policy-making among the young people interviewed. For the media to intervene in this state of affairs, it would have to create more opportunities for young people to participate directly in meaning production through the media, starting by listening more closely to their experiences in order to respond to their concerns in a relevant way.     

Telecommunication relay services as a tool for deaf political participation and citizenship

It has long been recognised that deaf people experience barriers to political participation and that notions of citizenship do not take into account the needs of deaf sign language users. In light of an effort at the European level to increase the potential for deaf sign language users to participate in political processes through technology, this paper provides results from a survey study of deaf sign language users across Europe as to their preferences in using Telecommunications Relay Services (TRS), whether they would like to see the establishment of a pan-European multilingual TRS and if they would make use of such a service for the purposes of political participation. Responses from 74 deaf people across 14 European member states confirm that deaf people want to see such a service, and would be willing to use it in order to make contact with European institutions. Therefore, the establishment of such a service has the potential to contribute to improved access to, and increased willingness to engage in, democracy through telecommunications and thus enhance the citizenship status of deaf Europeans, and therefore enhance their political participation and access to information and communication in society.     

(Dis)Abled bodies,gender, and citizenship in the Swedish sports movement

The aim of this article is to examine how the Swedish Sports Organization for the Disabled (SHIF) portrays disabled people. A text analysis of two policy documents, ‘Disability Sports Policy Programme’ and ‘Sports Objectives – A Summary of Aims and Guidelines for the Sports Movement’, examines ways in which sports are supposed to affect people’s bodies and contribute to society. Counter to its own aim to integrate disabled people, SHIF constructs such people as different and subordinated to able-bodied people, setting up an insurmountable boundary between the two groups.     

In search of disability rights: citizenship and Turkish disability organizations

Criticizing modern citizenship’s emphasis on the ‘nation’ as a homogeneous body of citizens, recent citizenship conceptions draw attention to diverse group identities and their differentiated rights‐claims. By way of scrutinizing different disability organizations, this paper analyzes the struggles by people with disabilities in Turkey and examines whether these could be perceived as claims to new forms of citizenship. It argues that due to the institutional, political, cultural and historical specificities of Turkey, most non‐governmental organizations maintain relations of patronage with state actors. Far from initiating a rights‐based discourse, their activities cannot be perceived within recent citizenship frameworks. Yet, parallel to Turkey’s accession process to the EU and technological developments, alternative forms of organizing started emerging at the virtual level. These are the harbingers of a relatively more rights‐based discourse.     

Citizens of the margin: citizenship and youth participation on the Moroccan social web

This paper examines how marginalized youth in Morocco use YouTube to contest hegemonic discourses of state power and institutional practices of social exclusion. The paper analyses a user-generated, YouTube web-series, Tales of Bouzebal, as a performance of marginality and a social critique of state bureaucracies and institutions in the context of post-Arab Spring Morocco. Using a combined method of textual and discourse analyses, the paper argues that the new media practices of producing and consuming user-generated video are best understood as practices of cultural citizenship that contribute to social change through the production of counter-discursive political subjectivities among youth in MENA. The paper posits that the concept of citizenship needs to be expanded to account for citizen participatory media practices that contest the conditions of marginality and inequality sustained by normative definitions of citizenship.     

How transformational leadership positively impacts organizational citizenship behavior in successful Chinese social work service organizations

Social work service organizations (SWSOs) have developed quickly, and there were nearly 8,000 of such organizations throughout China in the end of 2017. However, this rapid growth has brought both great opportunities and challenges. Globally, leadership has received increasing attention in the social work profession in the 21st century. Among different types of leadership, transformational leadership has been identified as a key issue in bringing more innovation and motivating employees' organizational citizenship behavior to overcome such challenges. Therefore, this study aimed to focus on social workers from the 170 applicants of the “Top 100 Social Work Service Organizations of 2017” which could be seen as the more successful SWSOs in China to examine how transformational leadership impacts organizational citizenship behavior by considering two mechanisms, workplace social capital and professional autonomy, in different areas throughout China. A two‐step process analysis was employed. First, a structural equation model was theoretically built, and it examined the direct and indirect relationships among all four latent variables, considering two mediation effects. Second, multiple group (high social work developed area group versus low social work developed area group) analyses tested the moderation effect. This study confirmed the key role of transformational leadership in the success of SWSOs and found workplace social capital as a full mediator and professional autonomy as a partial mediator in the relationship between transformational leadership and organizational citizenship behavior. These findings may shed light on the further development of SWSOs from the perspective of enhancing social workers' organizational citizenship behavior.     

The great equalizer? Patterns of social media use and youth political engagement in three advanced democracies

Recent developments suggest a strong relationship between social media use and political engagement and raise questions about the potential for social media to help stem or even reverse patterns of political inequality that have troubled scholars for years. In this paper, we articulate a model of social media and political engagement among young people, and test it using data from representative samples of young people in Australia, the USA, and the UK. Our results suggest a strong, positive relationship between social media use and political engagement among young people across all three countries, and provide additional insights regarding the role played by social media use in the processes by which young people become politically engaged. Notably, our results also provide reasons to be optimistic concerning the overall influence of this popular new form of digital media on longstanding patterns of political inequality.     

The debate on young people and participatory citizenship. Questions and research prospects

For quite some time, experts and policy-makers in Western societies have been looking at young people with concern, extending their analysis from the potential for conflict and divergence, to socio-cultural dynamics and inter-generational relations. There is certainly intense debate as to how close or distant young people are to forms and content of citizenship as experienced in the creation of modern democracy. Such a debate, developed at both the institutional and the scientific level, focuses particularly on concepts of participation and active citizenship and identifies in the civic engagement and participatory citizenship of young people the key factors for the maintenance of democracy and social cohesion. By bringing to light the meanings, implications, and ambivalences of the concepts at the centre of the debate, also with a view to European policies, the article aims at highlighting rhetoric, voids, and emerging contradictions and pointing out questions and possible research paths.     

Disability citizenship and independence through mobile technology? A study exploring adoption and use of a mobile technology platform

This article explores the use of a mobile technology platform as experienced by people with disability, their significant other and service providers. An interpretive qualitative study design was adopted involving observations and interviews. The data were analysed using the combined lenses of the social approach to disability and the PHAATE model which represents the factors for consideration in service design for assistive technology. The findings suggest that the adoption of the technology by those in the study could be characterised by a typology of users. The implications of the typology are discussed together with the influencing factors that affected social participation and disability citizenship.