Individuals’ power and their social network accuracy: A situated cognition perspective

Individuals differ in how accurately they perceive their social environment, but research and theory provide conflicting predictions on whether powerful people are more or less accurate than others. Drawing on social network theory and the situated cognition theory of power, we examine the relationship between individuals’ formal and informal power and their perceptual accuracy of social network relationships. We propose that individuals’ perceptual accuracy is related to: 1) their formal and informal power in the organization; 2) the type of relationship being perceived (positive/negative valence) and its relevance to task and goal completion; and 3) the dependence relationship with the target of perception (i.e., whether the perceiver is dependent on the perceived to get their work done). Predictions were tested using cognitive social structure data collected from a technical call center. Results showed that power was generally linked to increased perceptual accuracy, particularly for the types of relationships most relevant for task and goal completion. We further demonstrated that social network accuracy was related to employees’ outcomes, including subsequent transfer, promotion, and exit from the organization.     

Predictors of accuracy in perceiving informal social networks

One's ability to accurately perceive the existence of informal social networks, referred to as cognitive accuracy, has recently been shown to play an important role in explaining various social phenomena. This paper addresses the research question of what predicts cognitive accuracy by developing a simple theory which links one's accuracy to the amount of information one exchanges with co-workers. To test the predictions of my theory, I analyze friendship and advice network data from a small entrepreneurial firm. The results of the analysis show that predictors of accuracy tend to be workers' degree centrality in the friendship or advice network and demographic and social distances between workers.     

Who are the objects of positive and negative gossip at work?: A social network perspective on workplace gossip

Gossip is informal talking about colleagues. Taking a social network perspective, we argue that group boundaries and social status in the informal workplace network determine who the objects of positive and negative gossip are. Gossip networks were collected among 36 employees in a public child care organization, and analyzed using exponential random graph modeling (ERGM). As hypothesized, both positive and negative gossip focuses on colleagues from the own gossiper's work group. Negative gossip is relatively targeted, with the objects being specific individuals, particularly those low in informal status. Positive gossip, in contrast, is spread more evenly throughout the network.     

The influence of customer use of corporate websites: Corporate social responsibility,trust, and word-of-mouth communication

This study investigates the potential of organization websites from the customer's perspective. The findings include significant direct effects of customers’ use of corporate websites on their perceptions of a company's corporate social responsibility and their trust in the company, and indirect effects of their use of corporate websites on positive word-of-mouth through trust. The results also indicate a close link between perception of corporate social responsibility and trust.     

Street children in Moscow: using and creating social capital

The paper analyses the strategies of homeless street children in Moscow connected with the accumulation of social capital. Based on recent empirical research, it looks at the involvement of children in non‐criminal and criminal subcultures as a way to get access to important networks and resources, and shows how young people use their social skills and appropriate subcultural norms and values in order to build alternative careers. It demonstrates that children's social background plays an important role in their trajectories in the urban informal economy and society, and that they should not be viewed, as it is usually suggested in the social exclusion paradigm, as a single dispossessed mass which has fallen through support networks in various risk scenarios. Research data is reviewed to provide evidence that Moscow's homeless children are resourceful and deeply social agents who fmd surrogate families and ad hoc social memberships.     

Voices of former foster youth: Supportive relationships in the transition to adulthood

As the adolescent development literature has recognized the importance of social supports in the transition to adulthood, child welfare research, policies, and programs have turned their attention to the relational needs of youth emancipating from the foster care system. This study builds on the extant literature on social support among transitioning foster care youth; it goes beyond the sole identification of relational networks, to explore how youth actually utilize their network members, and the overall quality of their support system. This study collects data from twenty qualitative interviews with foster youth, ages 18–21. We analyze the data using consensual qualitative research methods in order to develop core themes around shared youth experiences. We found that while foster youth did identify a wide network of both formal and informal supports during their transition to adulthood, there were “holes” in the form of support, especially appraisal and instrumental support, provided by informal network members. Additionally, an unrealistic perception of supportive and permanent relationships may be contributing to poor outcomes in emerging adulthood. Implications for policy and practice are discussed.     

Neighborhood disadvantage, network social capital, and depressive symptoms

Research on why neighborhood disadvantage matters for health focuses on the capacity of neighborhoods to regulate residents' behavior through informal social control. The authors extend this research by conducting a multilevel analysis of data from a 1995 telephone survey of 497 residents of 32 neighborhoods in a U.S. city. The authors find that network social capital mediates the contextual effect of neighborhood disadvantage on depressive symptoms and that health effects of network social capital persist when perceived neighborhood disorder, a standard indicator of low informal social control, is controlled for. The findings demonstrate the value of a conceptualization and measurement of network social capital that (1) considers ties that transcend neighborhood boundaries, (2) investigates health benefits of network social capital in the forms of closure and embedded support resources and range and embedded instrumental resources, and (3) uses network data on specific network members with strong and weak ties to respondents.     

Social context,spatial structure and social network structure

Frequently, social networks are studied in their own right with analyses devoid of contextual details. Yet contextual features – both social and spatial – can have impacts on the networks formed within them. This idea is explored with five empirical networks representing different contexts and the use of distinct modeling strategies. These strategies include network visualizations, QAP regression, exponential random graph models, blockmodeling and a combination of blockmodels with exponential random graph models within a single framework. We start with two empirical examples of networks inside organizations. The familiar Bank Wiring Room data show that the social organization (social context) and spatial arrangement of the room help account for the social relations formed there. The second example comes from a police academy where two designed arrangements, one social and one spatial, powerfully determine the relational social structures formed by recruits. The next example is an inter-organizational network that emerged as part of a response to a natural disaster where features of the improvised context helped account for the relations that formed between organizations participating in the search and rescue mission. We then consider an anthropological example of signed relations among sub-tribes in the New Guinea highlands where the physical geography is fixed. This is followed by a trading network off the Dalmatian coast where geography and physical conditions matter. Through these examples, we show that context matters by shaping the structure of networks that form and that a variety of network analytic tools can be mobilized to reveal how networks are shaped, in part, by social and spatial contexts. Implications for studying social networks are suggested.     

#Funeral and Instagram: death,social media,and platform vernacular

This paper presents findings from a study of Instagram use and funerary practices that analysed photographs shared on public profiles tagged with ‘#funeral’. We found that the majority of images uploaded with the hashtag #funeral often communicated a person's emotional circumstances and affective context, and allowed them to reposition their funeral experience amongst wider networks of acquaintances, friends, and family. We argue that photo-sharing through Instagram echoes broader shifts in commemorative and memorialization practices, moving away from formal and institutionalized rituals to informal and personalized, vernacular practices. Finally, we consider how Instagram's ‘platform vernacular’ unfolds in relation to traditions and contexts of death, mourning, and memorialization. This research contributes to a broader understanding of how platform vernaculars are shaped through the logics of architecture and use. This research also directly contributes to the understanding of death and digital media by examining how social media is being mobilized in relation to death, the differences that different media platforms make, and the ways social media are increasingly entwined with the places, events, and rituals of mourning.     

The Influence of Perceived Supervisor Listening Behavior on Employee Commitment

This study seeks to examine the influence of perceived supervisor listening on employee commitment in an organization. Research suggests that in today's organizations managers spend the largest percentage of their time listening, followed by speaking, reading, and writing. Although training addresses speaking and public presentations, interpreting technical reports, and instruction in technical writing, little has been done to either research or train listening skills.

Listening research has primarily focused on listening measurements and assessment (see Rhodes, Watson & Barker, 1990), and identification of specific behaviors associated with listening (see Lobdell & Gluc, 1990). Few studies have examined listening in the organizational setting (see Husband, Cooper, & Monsour, 1988; Husband, Schenck, & Cooper, 1988). A study by Husband, Cooper, and Monsour (1988), explored the initial question of supervisor's perceptions of their own listening behaviors in organizations. Further research by Husband, Schenck, and Cooper (1988) suggests that the subordinate's perception of supervisory listening may be different than the supervisor's actual listening behavior or the supervisor's perception of their own listening behavior. They found that subordinates did not feel at ease when communicating with their supervisors, and that the subordinates perceived that their supervisors were unwilling to listen to them.

As Husband, et al. (1988) suggests, there could be many starting points at which to address organizational listening. Based on some of the findings in their research, supervisor-subordinate listening seems to offer a logical beginning. The supervisor-subordinate relationship represents an essential link in the organizational structure (see Jablin, 1979). Given their argument, if subordinates differ in their perceptions of supervisory listening behavior, and perceive their supervisor's listening negatively, there may be a direct influence on their commitment to their jobs or the organization as a whole. This study attempts to determine the influence of perceived supervisor listening on employee commitment to the organization.

The respondents were 225 occupational employees and 53 managerial employees in a large southwestern utility company. The survey was a 69 item organizational listening questionnaire developed by Arnold (1989). The questionnaire was broken down into four dimensions: (1) feelings about the organization, (2) perception of relationship with supervisor, (3) perception of own communication behavior, and (4) organizational listening behaviors.     

Young people,social change and the negotiation of moral authority

This paper presents some of the main findings of the study ‘Youth values: identity, diversity and social change’, focusing on the ways in which young people aged between 11 and 16 negotiate moral authority. It begins by discussing young people's perceptions of social change, identifying narratives of both progress and decline. The structure of young people's values are then briefly described, including differences relating to gender, location, social class and age. The factors that contribute to the legitimacy of moral authority in young people's eyes are explored through young people's accounts of school discipline, bullying, parenting and media violence. The paper draws on a range of data sources including questionnaires, focus group discussions, individual interviews and research assignments in which young people undertook their own interviews with adults. Copyright © 2002 John Wiley & Sons, Ltd.     

Social mobility and social capital in contemporary Britain

This paper seeks to contribute to social capital research by linking measures of formal and informal forms of social capital to social mobility trajectories and assessing their impact on social trust. Drawing on data from a recent national survey – Cultural Capital and Social Exclusion (2003/2004 ) – we analyse formal civic engagement and informal social connections. The latter data are obtained using, for the first time in a study in Britain, Lin's (2001 ) 'Position Generator' approach as a means to identify the volume, range and position of individuals' informal social contacts. The pattern of contacts suggests that access to social ties is strongly conditioned by mobility trajectory. We also show that civic engagement in formal associations is especially high among second-generation members of the service class. It is also shown that both class trajectory and possession of two types of social capital have significant impacts on trust. Among the social groups disadvantaged in terms of bridging social ties are not only those in lower classes but also women and members of minority ethnic groups.     

A social capital approach to improving public relations’ efficacy: Diagnosing internal constraints on external communication

This article extends Heath's (2006) concept of fully functioning society theory (FFS) and argues that public relations can be used as a force to enhance collective social capital in communities. To serve this purpose, however, the effectiveness of an organization to serve its external publics is often dependent on the status and relationships the public relations function has developed within the organization. This paper provides a network analysis of a government agency in Jordan that illustrates the relationship between internal organizational social capital and the potential problems for establishing external relationships with publics. Implications for public relations research methods and theory are also discussed.     

The contribution of the intervention in social networks and community social work at the local level to social and human development

ABSTRACT

The primary task of community social work is building social networks by reinforcing people's resources and those of the different environmental and social contexts from three dimensions: personal development, social development and organisational development. The new information technologies today establish a relationship of communication with local communities and citizens that promotes proximity to social networks. Social intervention is supported by a set of methods from human geography that can be used as tools to create maps of the territory and the networks for planning, diagnosing and classifying the management of community network intervention. In this discussion we set out to analyse the contribution of the intervention in social networks as a means of achieving a new configuration of social networks at the local level. This information is obtained from semi-structured interviews with social workers and other professionals in the social sphere in municipalities with over 100,000 inhabitants in the Madrid region (Spain). The research results show that intervention in social networks locally multiplies the opportunities to enhance the quality of people's social relationships, thus expanding their social support by strengthening their bonds, their personal network and support systems; secondly, it increases empowerment to facilitate a type of intervention to strengthen human potential and to gain autonomy and full citizenship.     

How to search a social network

We address the question of how participants in a small world experiment are able to find short paths in a social network using only local information about their immediate contacts. We simulate such experiments on a network of actual email contacts within an organization as well as on a student social networking website. On the email network we find that small world search strategies using a contact’s position in physical space or in an organizational hierarchy relative to the target can effectively be used to locate most individuals. However, we find that in the online student network, where the data is incomplete and hierarchical structures are not well defined, local search strategies are less effective. We compare our findings to recent theoretical hypotheses about underlying social structure that would enable these simple search strategies to succeed and discuss the implications to social software design.     

TOWARD A SOCIAL PSYCHOLOGY OF ENTERTAINMENT MAGIC (CONJURING)*

The dynamics of everyday social interactions can often be clarified by studying the social organization of unusual realms of activity. One such activity is conjuring–magic performed as entertainment. This article discusses various sociological and social psychological dimensions in the performance of magic. It focuses on the similarities between a magic act and the social interactions of everyday life. It also discusses the dialectic between magic reasoning and mundane reasoning–between the audience's expectations built from the organization of everyday life and the violations of expectations produced by the magician's construction of an alternate reality. A magic trick is described from the perspectives of both magician and spectator using such topics as the directional, concealment, and disattend channels of activity; breaking frames; bracketing; sex roles; expectations; perception and attention; and rationality. The article concludes with some brief suggestions for additional research topics and some implications for both a theoretical and an applied sociological social psychology.     

Alternative approaches to researching social capital: A comment on van Deth's measuring social capital

This paper responds to van Deth's overview of empirical research on social capital and the difficulties of measuring the concept. We entirely agree with many of the problems that he identifies with the dominant mode of enquiry to date: namely survey and polling methods of attitudinal data. We are sure there are ways of improving on such quantitative methods although we are of the view that qualitative research is especially helpful for exploring the processes of social capital formation and the relationship between networks and norms so crucial to Putnam's use of the concept. Briefly, we discuss our own qualititive work involving intensive interviews with 120 activists drawn from a Citizens Audit of Britain. We address the importance of pre-existing trust and informal processes of mobilization, the significance of experiences of group involvement for generating norms of trust as well as distrust and the extent to which evaluations of such experiences influence wider views of participation and democracy in Britain. In sum, we totally endorse van Deth's call for the greater use of 'multi-methods and multi-level srategies' in empirical research by extending his plea to consider the valuable role of qualitative methods in the study of social capital.     

African ape social structure: Is there strength in weak ties?

Prominent hypotheses on the structure of African ape social organization are examined from a network perspective. Data on chimpanzee and gorilla social ties are summarized and assessed with respect to the hypotheses. Contrary to most of the literature on African apes, a network analysis of social ties reveals that chimpanzees and gorillas have similar structural arrangements in their respective patterns of social organization. Granovetter's weak tie mode of integration of a population at the macro level is used to explain the data.     

Communicating social value: An experimental study on credible communication and social enterprises

The management of marketing and communication strategies involves a complex mix of different requirements, particularly for social enterprises, which try to fulfill both social and business aims while operating in a resource-constrained context. Although social enterprises are a rising phenomenon, the research on how these businesses communicate their activities remains in its infancy. This study builds on the theory of planned behavior and the source credibility theory, presenting a conceptual framework that distinguishes between high, moderate, and low credibility of a social enterprise's communication, to analyze its effects on potential customers' behavioral intentions. Through an online experiment with 260 subjects, the authors demonstrate that attitude toward a social enterprise, subjective norm, perceived behavioral control, and, ultimately, the intention to support a social enterprise by purchasing its products increases with the social enterprise's message credibility. The authors also present practical implications and avenues for future research on the communication of social enterprises based on the empirical findings.