Speed Mentoring in Teaching and Learning: Young people with experience of the care system mentor social work students

The value of listening and talking to young people with experience of the care system has been recognised as a vital and positive contribution to social work students' learning. A model of co-production was used to develop a series of speed mentoring events whereby social work students placed in local authority children and family settings were mentored by young people with experience of the care system. This tentative review of this small-scale project shares the authors' critical reflections on the value and reliability of this model, for evaluating the outcomes of co-productive mentoring relationships between young people and social work students. The reversal of the power dynamic between student and service user contributed to the unsettling of assumptions about each other and empathy for each other's role. The student authors reflect on learning about the child's experience that has influenced their practice. The mentor authors welcomed the opportunity to participate in the development of ‘young people friendly’ social workers. Suggestions are made as to how this model could be developed to contribute to a more systematic approach to the role of service users in mentoring, advising and contributing to the supervision process of students and social workers.     

Improving Social Work Students' Understanding of Health and Social Justice Knowledge through the Implementation of Service Learning at a Free Community Health Clinic

Service learning is a teaching strategy that involves engaging in a mutually beneficial partnership between a community and students in the classroom. Social work education and service learning share core values of service and social justice and, when unified, can offer students unique opportunities to engage in meaningful application of knowledge and skills in a real-world setting. This article provides an exemplar describing the unique student learning outcomes that resulted from a service learning partnership between graduate-level social work students in a diversity course and a community health clinic serving Latino immigrants and Burmese refugees.     

Social Work Students as Market Consumers: Faculty Perceptions of Customer Service Expectations

Social work education has become a consumers market, and social work faculty are increasingly expected to fill certain customer service roles in order to retain students as customers. Using the Academic Entitlement Questionnaire, this study sought to examine social work faculty in the USA (N = 57) who are members of the Association of Baccalaureate Social Work Program Directors listserv perceptions of student customer service expectations. Findings were that these social work faculty are under increased pressure to fill certain customer service roles, and that they feel conflict about doing so. Implications for the delivery of social work education and practice are explored.     

Outcomes focused user involvement in social work education: applying knowledge to practice

Abstract

This paper discusses an innovative approach connecting service user and carer involvement (SUCI) in social work education to social work practice. The research team, comprised service users, carers, social work students and module leader, worked collaboratively democratising the research process. At the University of Dundee, a core social work module facilitates students to spend 15 h with a service user and/or carer (host) gaining a unique insight into their everyday lives. During this time, hosts and students discuss two policy practice questions, responses to these questions are generating annual qualitative data, with study findings being disseminated at local and national level. The experiential learning students acquire from spending time with their host becomes the site of knowledge creation through involvement that is applied to practice. This paper reports on the narratives emerging from the longitudinal data (2012–2015, n = 90) on the changing landscape of social care in Scotland and the dissemination of project findings. We explore the intersection where the voices of service users and carers, student learning and social work practice coalesce. A model of outcomes focused SUCI is introduced as a template for meaningful, sustainable and outcomes-focused SUCI in social work education.     

Reflections on Student,Service User and Carer Involvement in Social Work Research

This article will reflect on the experience of undertaking a participatory action research influenced study within a module of a social work degree programme. In doing so it will touch on some of the literature associated with student, service user and carer involvement in qualifying programmes, and in particular on research and module design. It will outline the history of service user and carer involvement in respect of a specific module within a singular degree course. It will provide an overview and some findings of the study, which sought to evaluate the involvement of an inherent service user and carer group within that degree course. However, as service user and carer involvement within degree programmes has had significant attention within the wider literature, the current study seeks to present a reflexive commentary on student, service user and carer involvement in research modules and participatory action research. Whilst the research presented here should be regarded as an initial foray with acknowledged limitations, it equally highlights some perspectives that lead to an understanding of how greater levels of student, service user and carer involvement within social work research might be achieved, in particular in the context of social work qualifying programmes.     

Role-played interviews with service users in preparation for social work practice: exploring students’ and service users’ experience of co-produced workshops

Abstract

Within a Theory and Practice of Social Work module, prior to embarking on practice placements, social work students practised professional communication skills with people who had used social work services. They undertook role-played interviews with service users about real issues, which had led individuals to seek assistance in the past. Using principles of co-production, the workshop was developed in partnership with members of the University’s social work service users and carers’ group. Care was taken to safeguard service users’ well-being, as well as developing an effective learning opportunity. Drawing on evaluations by students and feedback from service users, this paper discusses the process of planning and delivering the workshops, as well as perceived outcomes for both groups. Findings indicate that students valued the opportunity to engage with service users, gaining key learning about their own practice skills. Service users described a boost to self-esteem through contributing to students’ learning. The workshop provides an example of how service user involvement in social work education has evolved from a primary focus on sharing personal testimonies to active participation in student skill development. It underlines the importance of investment in service user involvement to achieve an appropriate context for such projects to develop.     

Making It Our Own Ball Game: Learning and Assessment in Social Work Education

This paper discusses service‐user involvement in social work education. Drawing on practical examples, it engages with both the processes of developing service‐user defined assessment tools and the outcomes of applying such tools in practice. The paper uses practical experiences of the involvement of Advocacy In Action with the social work course at the University of Nottingham to illustrate the approach that has been developed, and draws on the testimonies of both academic and student partners in the learning process to support the validity of the assessment processes that have been devised.     

Field Practica in Social Work Administration: Tasks,Auspice, Selection Criteria and Outcomes

Abstract

This evaluative study of the field practicum in one MSW program in social work administration is based on data collected over a period of ten years on tasks performed by students, auspice of field placement agency and student prior experience in relation to outcomes of student performance and satisfaction. The findings revealed that better outcomes are associated with tasks performed on upper organizational levels, working with line staff, performing interactional tasks, interorganizational functions, in agencies under voluntary auspices. Data on age and prior experience of students indicate no support for using these criteria for selection of students for this type of education. The policy implications for social work education are discussed.     

Clicking Toward Better Grades: The Use of Student Response Systems in Social Work Education

Faculty members at universities are increasingly shifting their pedagogical focus from traditional lectures to active learning by integrating academic technology such as clickers (i.e., student response systems) into classrooms. However, few studies have examined the effect of clickers on learning outcomes such as test grades, and even fewer studies have evaluated this technology in social work education. This study examined the effect of clickers on learning outcomes in an undergraduate social work course. Findings indicated that frequency of clicker use significantly contributed to increased test scores after controlling for important covariates, suggesting that clickers may be an effective tool in actively engaging social work students and promoting learning. Instructors guidelines for integrating technology into future social work courses are discussed.     

Framing Service Learning in Social Work: An Interdisciplinary Elective Course Embedded within a University–Community Partnership

While academic service learning has grown in popularity across disciplines and universities, the pedagogical strategies for service learning courses vary greatly, especially for courses focused on development in underserved communities. Ideally, service learning pedagogy should place equal importance on student and community benefits, build reciprocal relationships with community partners, and engage students in deep reflection about social cultural and economic issues. In designing a new service learning elective course to engage students in a rural town revitalization project, we intentionally framed the course to meet the aforementioned goals. We used a three-component service learning pedagogy model that: (1) embedded the course in an existing university–community partnership; (2) mobilized interdisciplinary teams of students for community-identified projects; and (3) promoted reflection on complex economic and social justice issues by integrating students' processing through blog, faculty–student–community discussions, and community feedback. Benefits to students and community based on two qualitative studies are discussed, as are implications for social work education and research.     

Accompaniment in a Mexican immigrant community: Conceptualization and identification of biopsychosocial outcomes

Taller de Jose (TDJ) offers accompaniment in a Mexican neighborhood in Chicago, helping service participants navigate health, judicial, and social service systems. Using a community-based participatory approach, the current study conceptualizes the accompaniment service and identifies psychosocial outcomes. Focus groups with service participants and staff were conducted, using a grounded theory approach. The data provides support for a conceptual model of accompaniment based on interdisciplinary knowledge in ministry, social work, and public health; and a consideration of social context, values, and outcomes such as increased social support, knowledge of community resources, and improved self-efficacy.     

A National Challenge: The Decline in MSW Admissions Applications

A steep and continuing national decline in MSW admissions applications is influencing decisions, the composition of the MSW applicant pool, student enrollments, and social work education programs. A recently recognized phenomenon, its patterns are consistent with national trends that show a shift in fields of study and choices of career. Factors in the decline include immediate and long-term economic considerations, as well as current lessened interest in social reform and human service. These changes pose such important issues for social work education and for the profession as questions regarding social work education programs and staff, quality of MSW education, and the numbers and qualifications of new MSWs.     

Social Work Practice Placements in Aotearoa New Zealand: Agency Managers Perspectives

Agency managers are one of the key stakeholders in social work education, particularly in respect of practice placements. Managers play several roles within the placement context, acting as gatekeepers, supporters, mentors, potential employers and sometimes assessors of students. This study sought the perspectives of the managers of 13 social service organisations in New Zealand on practice placements. The findings of the study show that managers have preferences for specific attributes in social work students, including flexibility, humility, confidence and resilience. Challenges with placements are associated with student personal, interpersonal and cognitive capabilities, organisational factors and the tertiary institution. The findings also illustrate that the main benefits and motivations for supporting students are for the professional development of staff, completion of agency work, recruitment and workforce development. The article concludes that it is time for a new focus on understanding and supporting the development and assessment of student personal and interpersonal capabilities as well as skill and knowledge competencies. Furthermore, since managers are directly engaged with social work practice and are ultimately deciding which graduates to employ, greater consideration should be given to how institutions and employers can work together to determine which personal and interpersonal capabilities are relevant and necessary for the workplace.     

Increasingly Strange Bedfellows? An Examination of the Inclusion of Disability Issues in University- and Agency-based Social Work Education in a Welsh Context

Previous research has indicated relative reluctance among student social workers to plan future careers working with people with physical impairments. This continuing longitudinal study followed one cohort of undergraduate social work students from induction, to investigate and contribute to the development of effective curriculum strategies in preparing students for contemporary generic social work practice in relation to disability issues. A mixed methodology approach utilising questionnaires and focus groups was used to track the development of social work student perceptions of their preparedness for working with disabled people at different points in their education.

Preliminary results revealed that while personal experience is a strong determinant of future interest in working within a particular service area, the use of case studies designed and delivered in conjunction with service users, carers and current practitioners appeared to be a particularly positive method of encouraging students to reflect upon real-life challenges within a safe environment. Results also suggest that interweaving features of a curriculum infusion model with a distinct module approach may moderate the gap that is perceived by students as remaining stubbornly prevalent between university- and agency-based learning.     

社会工作视角下大学生志愿服务长效机制构建

当前我国大学生志愿服务大多属于临时或短期的志愿服务活动,缺乏稳定性和持久性,严重制约了大学生志愿服务的深入及可持续发展。大学生志愿服务长效机制的建立,是保证志愿服务可持续发展的重要条件。个人、志愿服务和学校层面因素对大学生长期参与志愿服务产生着不同影响,通过社会工作视角分析发现,健全志愿者选拔与培训体系、导入社工价值理念、建立监督评估激励机制、创建社工义工联动机制等是构建大学生志愿服务长效机制的重要内容。     

Increasing Opportunities for Co-production and Personalisation Through Social Work Student Placements in Disabled People's Organisations

Social work student practice placements in disabled people's organisations offer several advantages for individual students, their peers and tutors, and DPOs themselves, who can offer placements for students in supporting service users to give their views as well as delivering social care services. In this context professional skills and anti-discriminatory practice are fostered through learning directly from disabled people as experts without the constraints of local authority policies.

This paper draws on my experiences of such student placements at Wiltshire and Swindon Users' Network over a 15-year period, 1993–2008, in collaboration with different universities. The social work student on placement here experiences an alternative organisational culture which recognises service users' expertise over professionals. The student learns to value collective peer support and working with activists who view their experience through the framework of the social model of disability. This facilitates a two-way exchange as the student learns about user-led practice and the disabled activists appreciate the skills the student brings.

The advent of policies of personalisation, the Big Society and the decreased role of local authorities is challenging the traditional model of adult care social work within local authorities. The placement of social workers in local centres for independent living, in order to provide intensive one-to-one support in support planning for those in complex situations, is only likely to increase in future. This can be seen as a positive alternative which enables professionals to rediscover their professional values and practice and extends the opportunity for placements beyond DPOs concerned with user involvement only.     

Response to Student Participation and Student Involvement

Abstract

Government contracting out of responsibilities for the delivery of social services is an increasingly common phenomenon in these times of economic restraint. This paper argues that this practice, with its inherent technical and philosophical problems, negatively affects social service systems and social work practitioners. The resultant changes are described as having serious implications for social work educators, The argument is made that if educators are to remain relevant to the needs of service consumers, social work students, and welfare agencies, they must carefully reconsider aspects of curriculum planning and student placements as well as faculty involvement in research and advocacy.     

Assessment as the Site of Power: A Bourdieusian Interrogation of Service User and Carer Involvement in the Assessments of Social Work Students

The centrality of service user and carer involvement in social work education in England is now well established, both in policy and practice. However, research evidence suggests their involvement in student assessments is underdeveloped and under researched. This study focused on the positioning of service users and carers in relation to other stakeholders involved in the assessments of social work students in England. Using narrative research methodology, 21 participants, including service users, carers, social work students, social work employers and social work educators, were offered a semi-structured individual interview. Participants’ narratives revealed different power relations among those involved in social work students’ assessments and a lack of confidence among service users and carers in making failed assessment recommendations. The paper concludes by arguing the case for social work educators and service user organisations to provide joint training to support service users and carers in their role as assessors of social work students.     

Comparison of Student Outcomes in a Campus and a Distributed Learning Class

Although interest and development of online and distributed learning (DL) has increased in recent years, the social work community has not fully embraced these formats. Many social work students are unable to commute to universities and DL education can provide degree options. A nonexperimental study using a convenience sample was done comparing student outcomes from campus and DL research methods classes with 44 students. Results indicated that final course scores did not statistically differ by course format. Results from this study confirm previous studies' conclusions that online and DL courses are an effective format for social work education.     

Service learning and the practice of social justice and care

The values of a social justice pedagogy in teacher education are assumed to be firmly established in South African higher education. This article discusses how serviced learning (SL) can provide practical experience of caring and serve the promotion of the ideals of social justice in two initial teacher education programmes. However, an analysis of data in this case study shows that, although SL practice has served as a platform for social justice and for care as two basic educational values, participants were not yet able to verbalize and theorize these values. They were also not able to embed these values in their reflection about service as an inherent component of education. With data from different role players in a number of SL projects, we show that the students’ discourse of what it means to be a caring teacher in a just society has not yet been developed despite the successful practical experience. It was found that, although the students had been building a practice ‘platform’ for service, they had not yet been able to articulate the conceptual intersect of care and social justice clearly. With this epistemological notion in mind, two main themes from the data analysis are discussed: 1) How SL shifted student learning from ideas ‘about’ service to implemented service, and 2) how the practical experience promoted reciprocity in inter-institutional and inter-generational communities of practice.