An Investigation of Religious Support of Public and Private Agencies in One Community in an Era of Retrenchment

This article examines the ways in which religious congregations in Greensboro, North Carolina support the efforts of local social service agencies. Findings from a survey of 147 agency directors, 2 focus groups (one with congregational volunteers, and one with clergy and agency directors), and extensive interviews with 6 agency directors, are reported. It is noted that the religious community and the social service community broadened their relationships as a result of the Reagan administration's domestic policies and that there is a surprising set of interconnections between the two systems.     

Mutual Benefits: Developing Relational Service Approaches Within Centrelink

Abstract

The machinery of income support can have considerable influence in people's lives, creating opportunities for social work but also tensions: access to vulnerable people, but not always on their terms. This paper argues that the challenge to social work is about more than holding on to professional discretion. It considers how social workers can influence service delivery approaches to work more relationally, pursuing a more equal involvement of clients, and recognising the complex interactive context of social and community life. The authors trace the development of such an approach within the Australian Government human services delivery agency Centrelink in Logan, Queensland, and briefly consider a parallel innovation in Newcastle, New South Wales. The authors suggest that grounding a large institutional social service agency in the realities of client and community experiences has mutual benefits, creating a more humanising, cooperative space, and displacing inefficient and sometimes tragic cycles of misunderstanding, confrontation, and disconnection.     

Nurturing Life with Dreams: Therapeutic Dream Work with Cancer Patients

This paper describes the use of dream work as a component of individual counseling for cancer patients. Motivated by the work of experts in the field, who use dream work with their clients facing life-threatening illness and corroborated by a review of the literature, this therapeutic modality was introduced with cancer patients at a social service agency. The clinical work seems to indicate that the use of dreams helps create a safe environment for therapy by encouraging clients to discuss the emotional aspects of their disease and introducing topics, like death and dying, which are normally difficult to discuss.     

Index to Volume 34

This article presents evaluation findings on an innovative field placement agency that extends the traditional social work internship by incorporating principles of service learning and civic engagement. Qualitative and quantitative student outcome data are presented on the learning experiences of MSW students placed in traditional agency field placements with those placed in a university developed generalist field placement agency. The implications of the findings for social work field education are discussed.     

The quality of manhood: masculinity and embodiment in the sociological tradition

This paper argues for the need to revisit classical sociological texts with a view to excavating the masculinity that inheres in these texts and saturates the concept of the social. Primarily through an examination of Durkheim and Simmel, it explores the strategies whereby masculine individuals could be released from corporeality and granted the sort of embodiment that allowed them to transcend their particularity and become social agents. It is argued that male embodiment is deeply sedimented in the sociological imaginary as the very condition of social action and the constituent of social agency. Thinking through the conceptual lenses of corporeality, embodiment and agency exposes some of the ways in which the analytical scaffolding of ‘the social’ rests on a deeply gendered ontological foundation. While the sociological tradition may indeed have continued salience for contemporary sociologies of the body, a relatively unreflexive recuperation of these texts is problematic. This paper challenges those who seek to rehabilitate the classics in the service of an embodied sociology to produce a much fuller accounting of the truncated corporeal terrain upon which classical sociology developed, and one which explicitly recognizes its gender.     

Social work and resettlement

Summary

This paper describes counselling in a social work agency that provides hostel accommodation for single homeless women, and works to resettle them into permanent accommodation. Given that the Barclay Report described the practice of social work as made up of the two elements of counselling and social care planning, the paper explores the way counselling is influenced when carried on in an agency with a specific ‘social care’ function. This is contrasted with counselling in agencies that offer a counselling service alone. Examples will be given of people using an attachment to a hostel, and to a worker, as they cope with change and make psychological growth. The power of such workers can only be exercised if they are true to the agency function, and gear their interventions to the task of resettlement. If workers do this they may find that as well as resettling people into accommodation, they are resettling them into life.     

Service-user participation in developing social services: applying the experiment-driven approach

ABSTRACT

Participatory approaches are needed in Finland for service users to participate in designing and developing social services. New collaborative methods are the focus of this research, as this pilot case-study analyses the experiment-driven design approach and its consequences on service users’ agency and participation. This practitioner research belongs to the pragmatist research tradition. The data comprises transcribed focus group and individual interviews of service users and social workers in group operations in a Finnish municipal adult social service organisation. The data are evaluated by content analysis. The experiments with service prototypes allowed the service users to observe the consequences of their actions in practice. Instead of only being heard and consulted, the service users found they could influence the practice in concrete ways. The professionals and organisation shaped the service users’ participation and agency by operating as gatekeepers in sharing power. The service users reported that collaboration with professionals and participation in the group gave them a sense of renewed citizenship, improved social skills and helped to manage with personal illnesses or daily struggles. The research concludes that experimentation can provide a way to utilise experiential knowledge in developing social work collaboratively.     

Intergenerational Programming for Foster-Adoptive Families

Abstract

Generations of Hope serves foster and adoptive children, their adoptive families and older adults through an innovative program that is breaking new ground in the development of caring intergenerational communities. It was created in 1993 as a non-profit social service agency designed to improve the service delivery and policies of the child welfare system; it ended up helping not only foster and adopted children but senior citizens as well. This paper examines critical social issues facing both foster children and senior citizens in the United States and how this program created a neighborhood that combines several generations of kin-like support to meet the needs of these vulnerable groups. We describe how the Generations of Hope model brings together in tangible ways critical shifts in perspective regarding foster care and gerontology. The lessons we have learned speak to research, policy making and practice.     

Research Note—A Pilot Cyber Counseling Course in a Graduate Social Work Program

Cyber counseling is a new and growing medium for offering mental health services to children and youth. However, there is a lack of identification of the core competencies required to provide effective online counseling. A school of social work, in partnership with a national service agency providing online counseling to children and youth, developed and offered a 13-week course to participating MSW social work students and agency staff. The development of online counseling competencies was assessed through individual interviews with participants and a content analysis of online posts. Participants scored well in areas of assessment and intervention. Challenges were identified in relationship building within an online environment.     

Two Practice Skills CDs: Social Work Skills Demonstrated: Beginning Practice CD-ROM: Basic Counseling Responses: A Multimedia Learning System for the Helping Professionals

ABSTRACT

One hundred social service agency Websites were examined to find out how easily consumers could access posted information on them. Each Website was analyzed for multiple language availability, reading simplicity, reading comprehension, and disability access. This study found substantial barriers to Website access for social service consumers. The overwhelming majority of agency Websites failed one or more accessibility measures. Design issues that will make Website access easier such as disability standards, policy suggestions and best practices are discussed.     

Forging and sustaining research-minded professionals: teaching undergraduate research through student-community partnerships

The teaching of research is a well-established core component of social work curricula around the world. While educators in social work recognize the value, and need for research they have encountered persistent discomfort and reluctance from students to recognize this need. Practitioners in the field of social work often share this reserve either due to limited self-efficacy with regard to research knowledge and skills or practical constraints. With the growing need for practice-based knowledge, accountability and evidence-based practices to drive outcomes and service effectiveness, it is becoming imperative to not only prepare future social work professionals with the required skill sets but also support current professionals to meet these expectations. This paper showcases a pedagogical endeavor with an undergraduate research course in an American rural university, designed and implemented to create and support research-minded professionals through student–agency research partnerships. Through a collaborative, service-oriented learning, students have gained a new appreciation for research and agency connections while agencies have welcomed the path created to pursue their research agenda. This experience has valuable implications for research capacity building, and for community engaged research empowering future and current professionals to suitably use research toward effective and meaningful service provision.     

Government and voluntary agency relationships

The concept of "voluntary agency" is being radically but almost imperceptibly revised under the press of events in the world of social welfare organization and finance. The term now embraces traditional nonprofit social agencies, proprietary agencies offering similar services often financed by the public sector, social programs financed by industry for its employees, and the family as a primary service provider. This evolution demands a major reconsideration of the new relationship between government and the voluntary agency.     

“… We Didn't Connect at All …”

Abstract

This article presents a case study of an episode of service delivery in which a gay man sought counseling in relation to his sexuality from an AIDS service organization. The design was based on institutional ethnography, a research approach that focuses on discovering links between the experiences of marginalized people and the influence of oppressive ideologies on social institutions. Using a narrative approach to data analysis, I show concretely how this man was effectively prevented from accessing help by the silence of his social worker and the agency in relation to issues of same-sex sexual orientation. The study demonstrates the complexity and subtlety of the social relations that allow heterosexism to shape the delivery of social services. Implications for future research are identified.     

Undergraduate Social Work Manpower and Job Opportunities: A Regional Study

This study deals with the deployment, utilization, and potential future employment opportunities for bachelor's-level social workers based on a survey of social service agencies in the Dallas-Fort Worth-Denton, Texas metropolitan area. Findings are presented in relation to social service agency reports concerning budgeted and vacant positions for different types of social service personnel, degree and academic fields specified for the positions, estimates concerning future social service personnel positions, preferences in hiring between undifferentiated bachelor's-level personnel and BSWs, and preferences in hiring between BSW and MSW personnel.     

"WE DON'T PAY FOR BUS TICKETS, BUT WE CAN HELP YOU FIND WORK":

Guided by the concept of social problems work and the micropolitics of trouble perspective, we examine the discursive strategies used by social workers to conduct intake interviews with homeless clients. Trouble was a pervasive feature of these encounters: clients often requested services that diverged from the service preferences expressed by social workers. Social workers used elicitation strategies to solicit information about clients' biographies and their service needs and seminarrative raps to construct service plans with clients. Conceptualized as rhetorical devices, these strategies appear to have managed trouble in ways that articulated closely with material and nonmaterial aspects of the organizational context. We illustrate how these strategies articulated with an agency preference for consensus-style service planning and a focus on clients' recent biographies and immediate problems. Further, we show how these strategies managed the provision of scarce resources in ways that focused on remedies that could be tied to long-term client stability. We conclude by offering the outlines of a general model of the micropolitics of trouble in human service encounters.     

Behavioral Outcomes for Administration Majors

Social service agencies and schools of social work have cooperated very little in defining the anticipated outcomes for students who study administration. This study identifies seven basic activities that administrators perform: planning, controlling, coordinating, directing, representing, staffing, and negotiating. Specific behavorial outcomes and objectives that serve as a model for graduate student education and training are systematically developed. Finally, recommendations are provided for curriculum design that will strengthen the coordination of social service agency and school policies, as well as provide a, basis for an evaluation system of student performance by field instructors and faculty.     

The impact of globalization on social work in the UK

Since the late 1980s social work in the UK has undergone a period of unremitting change affecting its organizational structure, value-base, and service users. There has been a regrettable narrowness of scope in the social work literature on such changes, as analysis has been limited to policy and service delivery issues, which treat such changes as if they were simply new technical responses to the problems of reorganizing social services. We argue that such analyses do not engage sufficiently with the complex dynamics driving these changes and that there is a need to contextualize change in social work against the wider political and economic context. The transformative nature of the contemporary period is posited with reference to the impact of global macro-level forces and the ways that these interact with national and political variables on micro-level forms of social work practice. This paper reviews selective literature on globalization and draws linkages with changes in social services at the agency and practitioner level in the UK.     

Inter‐professional Learning to Prepare Medical and Social Work Students for Practice with Refugees and Asylum Seekers

Social workers and medical practitioners, particularly those in general practice, provide services for individuals who experience social exclusion. Access to medical, health and social care services has been identified as problematic for refugees and asylum seekers, reflecting their marginalised status within society. It is widely accepted that multi‐agency responses and working together are key requirements in improving access to services and promoting social inclusion; however, achieving this across professional and agency boundaries often remains challenging. Joint planning and training have been suggested as being important in improving communication, leading to more flexible and creative services.

This paper describes the genesis and implementation of a series of innovative inter‐professional workshops for medical and social work students, focussing specifically on marginalised groups. Learning and teaching input was developed by, and came from, service users and qualified medical, health and social work practitioners. The paper focuses particularly on the sessions relating to refugees and asylum seekers. The content and structure of the sessions are discussed and students' responses are reported. The implications for future inter‐professional learning and practice in relation to socially excluded groups are highlighted.     

Broadening the Array of Services: Integrating Legal and Social Work Services for Youth and Families

ABSTRACT

The Community Justice and Legal Assistance Clinic (CJLA) is a unique community-based legal clinic developed through a partnership between a law school and a child and family service agency embedded within a low-income community. This article describes the development of this clinic through a community assessment process; its unique multidisciplinary features; the services provided to clients in three of the agency's service areas; the benefits of the partnership for clients, the social service agency, the participating law students, and the law school; and lessons learned for replication of this type of clinic in other communities.