Casework Job Design and Client Outcomes in Welfare-to-Work Offices

Differences in performance across different locations of a humanservice program may be driven by client, managerial, organizational,policy, or environmental characteristics. While many of thesefactors are outside the control of local managers, other factorsmay be open to influence by local discretion and may have independenteffects on performance. One issue facing local managers is howto divide job tasks among frontline staff, but little evidenceis available regarding whether job design is related to performance.In this article, I examine the relationships between differentcasework task configurations and welfare-to-work office performance.Controlling for a number of client and office characteristics,I find that clients' average earnings are higher over a two-yearperiod in offices that primarily use unified case managementand in offices with a specialist who develops job opportunities.I find no effects on earnings in offices that use other kindsof specialists and no effects of unified case management orspecialists on welfare benefit receipt in the two-year period.Overall, the findings suggest that local managerial decisionsregarding job design help explain the variation in performanceacross offices and suggest a possible lever through which performancecan be improved.     

The Undecided Student: Effects of Combining Levels of Treatment Parameters on Career Certainty,Career Indecision,and Client Satisfaction

The author investigated the impact of a 4‐phase combined intervention on outcomes of career certainty, career indecision, and client satisfaction in undecided college students and compared it to a 2‐phase intervention. Both interventions were effective in increasing career certainty in the sample population; however, the 4‐phase treatment was significantly more effective in increasing career certainty. Both treatments were effective in decreasing career indecision, although no significant difference was found between these 2 groups. There was no significant difference in ratings of satisfaction between the 2 groups. The findings suggest that even the most basic and cost‐effective intervention may benefit the undecided student.     

The HMO Client:

No abstract available for this article.     

Research and Teaching of Casework

Older patients discharged from nursing homes were randomly assigned to student teams from medicine, nursing, and social work (C.A.R.E.) or to no specific aftercare. Patients seen by student teams had significantly more knowledge about community resources than did control patients, but showed no difference in rate of readmission or level of adjustment. The 24 students in the program developed significantly better attitudes toward the aged than control students. A student team approach offering services to the elderly may be one way of positively shaping attitudes of young preprofessionals in the health field.     

The Reunification Partnership: Engaging Birth Parents and Foster Carers as Collaborators in Restoration Casework

Collaboration is recognised as a key factor influencing the success of efforts to reunite children with their family following a protective intervention and a period in out-of-home care. Until now, little research has explored the possibilities of collaboration in this context, especially between parents and foster carers. This qualitative, interpretive study asked child protection caseworkers involved in restoration cases about their perceptions, perspectives, and experiences of collaboration between parents and carers. In-depth interviews were conducted with six caseworkers from five locations in New South Wales. The study found that caseworkers identified factors that influence the development of collaboration. These factors include trust, motivation and willingness, knowledge, and agreement. They also described strategies for promoting these factors in their casework. The research highlighted that a collaborative relationship between parents and carers can be facilitated through casework practice that considers certain factors and that strategically addresses the barriers to collaboration.     

Uses of Systems Theory in Casework I and II: A Proposal

This paper identifies possible problems, issues, and solutions in the practice implementation of the clinical-research methodology. The areas addressed include confusion in the conceptualization of accountability, misconceptions of the clinical-research model, and institutional constraints working against the implementation of the model.     

Superhero,Instructor, Optimist: FEMA and the Frames of Disaster in Hurricanes Katrina and Rita

Using framing theory to examine hundreds of press releases posted to the Web by the Federal Emergency Management Agency (FEMA), this study asserts that FEMA provided useful information on survival and assistance, but that the organization emphasized good deeds and optimism while essentially ignoring social, political, and cultural issues that publicly defined the hurricanes and damaged FEMA's image.     

The Price of Opportunity: Race,Student Loan Debt,and College Achievement

This paper examines racial differences in student loan debt and concurrently assesses the potential payoffs and countervailing risks inherent in reliance on loans in a cohort of black and white first‐year college students. Using the 1996–2001 Beginning Postsecondary Student study we find that the use of loans results in greater enrollment persistence and higher odds of college completion, especially for black students. However, black students acquire larger amounts of student loan debt and face a higher risk of default than white students. This is in part due to associated racial differences in family socioeconomic status and type of institution attended. We suggest these findings illuminate the dual‐sided nature of college loans that makes them an imperfect, but overall positive, tool for reducing educational inequality. On the one hand, student loans reduce educational inequality that otherwise results from disadvantaged students' struggles to pay for college and complete college in a timely fashion. At the same time, the degree to which loans reduce racial inequality is diminished by black students' higher loan amounts, the large number of black students who borrow but do not finish college, and the large racial difference in the odds of defaulting on a loan.     

Field Instructors' Commitment to Student Supervision: Testing the Investment Model

The aim of the study was to examine field instructors' commitment to student supervision, using an adapted form of the Investment Model, which consists of six components related to supervision: rewards (positive aspects of the job), costs (negative aspects of the job), degree of investment in the job, quality of alternative jobs, satisfaction of the job, and commitment to the job. A non‐purposive sample of 178 field instructors of bachelor‐level social work students completed mailed questionnaires. The findings show that the greater the rewards, the greater the field instructors' commitment, investment, and satisfaction. On the other hand, higher job cost was inversely related to commitment, satisfaction, and investment. Job satisfaction mediated between rewards, cost, investment and job commitment. The article helps to illuminate some of the factors associated with field instructors' commitment to undergraduate student supervision and suggests ways of increasing it.     

Locus of Control and Marital Termination:

Abstract

This is a pilot study which compares the effects of two divorce laws on the functioning of parents and children immediately after the separation and two years later. The Parenting Act of 1987 in Washington state is a novel approach to divorce, which was intended to reduce parental conflict by focusing on parenting functions and responsibilities rather than on custody. Parents divorcing under the previous law (a no-fault, joint custody permissible approach) and their children were used for comparison. Two hundred consecutively divorcing couples, for each law, divided equally between a heavily urban county and a rural county were invited to participate. Both parents were asked to rate their own adjustment and the adjustment of each of their children. Respondents were surveyed again two years later. Proponents of the Parenting Act expected that the new law would reduce interparental conflict, help fathers stay more involved with their children, improve the reliability of support payments, and reduce the impact of divorce on children. The expected benefits of the Parenting Act were not demonstrated in this study, although children were somewhat more likely to reside with their fathers than children whose parents divorced under the “no-fault” law. Furthermore, the Parenting Act appeared to have an adverse effect on parents' post-divorce adjustment. However, the low response rate limits the reliability of these conclusions.     

Client Disclosure of Lesbianism:

Three hundred lesbian women were recruited through a snowball design survey. Discriminant analysis was used to differntiate those who disclosed their sexual orientation to their health care provider from those who did not. Disclosers had a greater number of friends to whom they disclosed, were less likely to currently drink alcoholic beverages, were more likely to have obtained a physical examination in Alaska in the previous five years, were older, and had seen more mental health counselors than nondisclosers. The model accounted for 20.91 percent of the variance in disclosure to health care providers. A majority of the respondents who disclosed (65.32%#37;) reported no perceived difference in health care provided following disclosure of sexual orientation.     

Client Personality,Working Alliance and Outcome

Abstract

The relationship of the five-factor model of personality to working alliance, symptoms and well-being was examined in a diverse community mental health sample (N = 103). Agreeableness, openness, extraversion and conscientiousness were associated with alliance. Neuroticism was strongly associated with symptoms, and negatively associated with well-being. Extraversion was moderately associated with well-being. Personality is deserving of further study as a potentially important influence on therapy process and outcome. Part of the much-replicated association of alliance with outcome may be accounted for by personality. Implications for social work practice and research are discussed.     

The Inevitability of Client Alienation: a Counter Argument*

We argue that earlier characterizations of clients are inadequate in considering the complexities of organizational-client relations. Some writers assume that client alienation is an inevitable outcome of certain types of bureaucratic structures (e.g., welfare). We show that in the face of large service organizations, some clients fail to experience significant amounts of alienation by forcing organizations to vacate traditional bureaucratic forms and processes. The lack of alienation is accounted for by clients' expertise, political organization, and their access to bureaucracy.     

Intensive Family Preservation Services: The Perceptions of Client Families

This qualitative study seeks to understand the correlation between intensive family preservation services and family functioning in those families who have participated in services. The focus is on the perceptions of client families with respect to the impact of services on family functioning including communication, family dynamics, and parenting skills. The discussion centers on the responses of client families to a narrowly constructed survey instrument designed to capture their perceptions with respect to the services provided by case workers.     

The Field of American Media Sociology: Origins,Resurrection, and Consolidation

This contribution is written against the backdrop of the historic dispersal of early American media sociology out from the core concerns of the discipline and into various importer academic disciplines (including communication, journalism, and media studies) and an ever‐growing pervasiveness of media in everyday life which is reflected by a resurgence of sociological scholarship in the United States since the early 2000s. The article divides the field in works that study media inwards – along the threefold dimensions of production and technologies, communication and discourse, reception and effects – and works that study media outwards. We argue that this latter perspective, examining broader theoretical, methodological, and substantive social implications of mass‐mediated communication, is the most promising one for a mature field of American media sociology. On this basis, we conclude with some suggestions regarding possible new, and as of yet understudied, lines of inquiry for future media sociologists.