Dual modes of ‘Good will hunting’: Untangling the reputation and relationship correlations en route to foreign amity

The present study theorizes ways in which foreign publics’ different relationship building patterns are associated with the reputation of a host country and with the outcomes of those patterns, which yield positive behavioral intentions. The study first distinguished the reputational relationship group (i.e., those who lack firsthand experience with the host country) from the behavioral relationship group (i.e., those who have firsthand experience with the host country). Next, it further conceptualized and tested the structural paths that theoretically illustrate how reputation is built across these two different groups of foreign publics. Model testing results suggested that the two groups fit well with the respective models. The results imply that the puzzle of relationship’s and reputation’s causal influences on the formation of future behavior can be solved using differentiated communication strategies. An understanding of these two distinct processing models provides a new foundation for theory building in public relations and public diplomacy, as well as new ground for strategic relationship management with foreign publics.     

CENTRALIZED OR DECENTRALIZED INFORMATION: WHICH IS BETTER FOR PROVIDING INCENTIVES?

A risk‐neutral ruler must invest in improving the quality of his country's infrastructures. Higher quality infrastructures increase the profitability of capital investment by foreign entrepreneurs. The ruler wishes to maximize the amount of capital investment that flows into the country. Before selecting their investment, entrepreneurs receive a signal on the quality of infrastructures. We consider two cases. First, all entrepreneurs observe the same signal (centralized information). Second, each entrepreneur receives an independently drawn signal (decentralized information). We compare the effectiveness of these two scenarios for incentivizing the ruler. We find remarkably clear‐cut results. When the entrepreneurs’ investments are strategic complements, centralized information does a better job in incentivizing the ruler. The opposite holds when investments are strategic substitutes. This may help understand the role of media, rating agencies, public announcements, and ambiguity. (JEL D82, D62)     

Luxembourg's Foreign Policy: Does Small Size Help or Hinder?

As a very small state, Luxembourg would not appear to qualify as an influential foreign policy actor either in Europe or the world. Yet the country's international influence has long belied its reputation as a small state. This article reviews the literature on small-state foreign policy and finds that it offers numerous contradictory conclusions. As a case study it then addresses Luxembourg in the 1990s, with particular attention to two themes: its active participation in the European Union (EU) and its policies directed at maintaining economic prosperity. The paper goes on to explain Luxembourgish foreign policy behaviour through three levels of analysis and assesses to what extent smallness is a benefit or a hindrance to Luxembourg's success in meeting its international goals.     

Beyond attribution: Building new measures to explain the reputation threat posed by crisis

Situational Crisis Communication Theory (SCCT) suggests attributed responsibility is the key factor explaining the reputation threat posed by crisis situations. However, studies on SCCT have found using its prescribed responses has a small effect. This research uses image repair theory’s conception of crisis to suggest that offensiveness is another factor that should be measured in order to explain the reputation threat posed by crisis. Using the literature of moral foundations theory, interviews with 20 people with expertise in public relations, and 338 participants from mTurk in a 2 (attributed responsibility)?×?10 (crisis offensiveness) experiment, this research develops valid, reliable measures of attributed responsibility for crisis offensiveness, and mitigating virtuousness, that explain 73.7% of the reputation threat posed by crisis in the sample, as opposed to 24.8% explained by attributed responsibility alone in the same sample. Implications for public relations scholars and practitioners are discussed.     

Unveiling the public procurement market in Brazil: A methodological tool to measure its size and potential

Public procurement plays a key role both in the proper functioning of public administration and in the realization of broader policy objectives. This article aims to present a methodology to assess the Brazilian public procurement market based on government statistics, as well as reflect on the potential of public procurement policy for the development of the country. The article found that public procurement comprised an average of 13.8% of Brazil's gross domestic product during 2006−2012. The Brazilian public procurement market is comparable to that of a typical Organisation for Economic Co‐operation and Development (OECD) country. These findings imply great potential for public procurement in Brazil as a policy instrument for promoting the country's development.     

DEVELOPMENT OF PRACTICE

In this paper it is described how the work of the Balay Rehabilitation Centre in the Philippines has changed over time as the political and human rights conditions of the country's affected areas have changed. Balay's psychosocial rehabilitation programmes address the needs of individuals and communities and offer support and healing. Originally Balay focused on individual and family-level psychological and social intervention in accordance with clinical diagnoses; however, as the political and human rights situation of the Philippines changed and large numbers of people became victims of trauma and displacement the intervention strategies changed. Balay became increasingly interested in assisting communities to become empowered to participate in their own healing and the frameworks of community research and participatory action research (PAR) are now being explored by Balay as valid methods of integrating research with rehabilitation activities on the community level.     

The development, validation, and implications of a measure of consumer competitive arousal (CCAr)

This paper details the conceptual and empirical development of a 10-item scale to measure consumer competitive arousal (CCAr). Consumers experience competitive arousals in a wide variety of consumption contexts. Though the subject has been of interest in several recent studies, neither a consistent definition nor a reliable and valid measurement of the construct has been developed. The study offers a reliable and valid measurement scale of consumer competitive arousal by testing it in three pre-purchase and one post-purchase situation. The findings support three distinct dimensions of the CCAr construct (performance anxiety, rivalry, and scarcity recognition), which help shape a clear definition of the construct. Both the composite and its individual dimensions demonstrate predictive power for several behavioral and attitudinal outcomes.     

International public relations’ influence on media coverage and public perceptions of foreign countries

The purpose of this study is to examine the influence of international public relations on a target country's news coverage and public perceptions toward other countries. This study proposed a public relations influence model of national image formation and tested its relationships based on 27 countries’ public relations effort targeting the U.S. news coverage and publics. This study found that (1) public relations of other countries in the U.S. had a direct impact on how significantly the U.S. public perceived those countries; (2) the more prominently and favorably foreign countries were covered by the U.S. news media, the more significantly and favorably the U.S. public perceived and felt toward those countries.     

Charm offensive: mediatized country image transformations in international relations

ABSTRACT

This paper focuses on what has come to be known as a ‘charm offensive,’ a diplomatic technique countries may use to shift their international image through strategic public relations campaigns utilizing personal magnetism. The charm of the selected representative is meant to appeal to a broad international audience with the hope of improving the country's brand. The paper examines the concept and practice of a charm offensive through two case studies. The first is the Iranian charm offensive during the 2015 negotiations of the nuclear deal with the United States, when Iranian Minister of Foreign Affairs, Mohammad Javad Zarif aimed to improve his country's controversial international image through gentle, diplomatic communication and an aura of civility. The second case study is the charm offensive of North Korea from the 2018 Winter Olympics until the historic meeting of North Korean leader Kim Jong-un and US President Donald J. Trump in June 2018. Both case studies analyze the media representations of the particular charm offensive in two countries, the United States and a regionally more proximate, and therefore likely more directly affected country: Israel and South Korea, respectively. I argue that quick image-transformations often characterize contemporary, highly mediatized international diplomatic communication. Unlike classical cases of soft power, the temporary alliances forged through charm offensives are not built on shared values, but on momentary appearances, and sometimes on deception.     

An Integrated Model for Organization—Public Relational Outcomes,Organizational Reputation,and Their Antecedents

This study is to test a theoretical model regarding the effect of organization—public relationships on organizational reputation. Grounded in multidisciplinary literature, this study proposed that organization—public relational outcomes are hypothesized to influence organizational reputation, considering the exogenous influences of communication behaviors, experience, and familiarity that the research participants hold of the organizations studied. The proposed model illustrated tenable data-model fits, and most of the hypotheses were statistically supported. The key finding of the research includes that, across all organizations studied, organization—public relational outcomes were associated positively with favorable reputation of the organizations studied. Limitations and suggestions for the future research were discussed.     

How Terrorism Affects Attitudes toward Democracy: Tunisia in 2015

Tunisia is the only country that emerged from the Arab Spring as a democracy. However, Tunisian democracy is threatened by political divisions, economic problems, and the threat of terrorist attacks. We shed light on Tunisia's democratic prospects by examining (1) the degree to which major terrorist attacks in 2015 influenced Tunisian public opinion on democracy and (2) the extent to which preference for a democratic system affected opinions on the prospects for democracy in Tunisia. We use data from three waves of a nationwide survey conducted just before and just after Tunisia's first major terrorist attack, and just after the country's second major terrorist attack. We demonstrate that after the attacks the Tunisian public became less favourable toward democracy and less optimistic that Tunisia would soon be ready for it. Such scepticism was widespread, affecting people who preferred democracy as much as those who did not. We conclude that the prospects for Tunisian democracy are more precarious than is sometimes assumed.     

Strategic public diplomacy and local press: how a high-profile “head-of-state” visit was covered in America’s heartland

Drawing upon the lines of research on public diplomacy and media communication, this study aims to use Chinese President Jiang Zemin’s state visit to the US in 1997 as a case in point to examine the news values and judgment of the US local press in covering a major public diplomacy event and to discuss the effectiveness of the use of head-of-state visits as instruments of public diplomacy. The study focuses on two aspects of media image: visibility and valence. Its main findings indicate that, despite the PR efforts, the image of China, as reflected in the local press coverage, was not improved. This study highlights the critical role of the local press in managing the perception and reputation of a country in the eyes of a foreign public, and argues that the local aspect is not only significant in studying public diplomacy and the US media, but also relevant to US public diplomacy strategies and tactics overseas.     

Objective and subjective conditions for the continuity of the Peruvian extractive development model

ABSTRACT

The Peruvian economy depends for its growth on the export of its mineral resources. The core of the current economic development model is the export of the country's commodities and a free and (relatively) unregulated functioning of the markets. We argue that the continuity of the country's extractive development model is the consequence of the interplay between the objective and subjective conditions of Peruvian capitalist development. The analysis of the objective conditions is focused on the role of the country in the international division of labour, the relation between this role and the country’s economic and business structure, and the functionality of the extractive development model for the Peruvian State. In the case of the subjective conditions, the strength of the political Left, the labour movement and the social movements against mining capital are analyzed     

Resource-Based Crisis Management: The Important Role of the CEO's Reputation

This study provides empirical support for the positive power of a CEO's reputation as a strategic resource during and after a corporate crisis. Specifically, it demonstrates that a CEO's favorable reputation relieves many stakeholders' negative perceptions in a postcrisis situation. In addition, this study tests whether a particular type of CEO reputation will be more effective than another in dealing with different types of threats that a crisis poses to corporate reputation. This study introduces a resource-based approach to crisis that provides a wide, comprehensive set of strategies based on a variety of an organization's competitive resources.     

Public child welfare workers' perception of efficacy relative to multicultural awareness,knowledge and skills

Maintaining a well trained pool of workers in public child welfare agencies continues to be an ongoing problem. Research suggests that it is critical that we continue to explore the factors associated with worker efficacy. Existing research has found that outcomes for families and children are affected by numerous individual and organizational characteristics including worker's perceived efficacy (Advancement of Social Work Research, 2005; Bernotavicz, 2007; Collier, 2007; Ellett, 2007; Government Accountability Office, 2003; Milner, 2003). This study describes public child welfare workers, and their perceptions of efficacy relative to multicultural awareness, knowledge and skills. Study outcomes have implications for worker training, supervision, and curriculum on child welfare.     

Wars and Invisible Girls,Shadow Industries,and the Politics of Not-Knowing

This article begins in the interior of Mozambique during the country's post-independence war with the stories of three girls variously affected by violence. It then follows girls' war experiences in general out from the frontlines to wider international locales where girls face domestic violence in their home communities and civil and labor violence at the hands of (shadow) transnational profiteers; who reap billions of dollars yearly on children's factory, domestic, and sexual labor. The article is set in an overall theoretical framework that explores how a politics of invisibility - literally of 'not-knowing' - has developed in which little public information is available on children's human rights violations or on the political tactics and economic gain that have attended to these violations.     

Effects of Reputation,Relational Satisfaction,and Customer–Company Identification on Positive Word-of-Mouth Intentions

By combining the growing body of knowledge on organizational reputation and organization—public relationships with insights from marketing literature on customer–company identification, this study develops and tests models of customers' positive word-of-mouth (WOM) intentions. Specifically, this study examines the effects of organizational reputation and relational satisfaction on customers' positive WOM intentions, and the critical mediation role of customer–company identification in such effects. The proposed models illustrate tenable data-model fits, and the results indicate that organizational reputation and relational satisfaction predict customers' positive WOM intentions. More important, customer–company identification mediates the influence of organizational reputation on positive WOM intentions. The findings of this study suggest that, to promote customers' positive WOM intentions, companies need to obtain a favorable reputation held by customers and cultivate a satisfactory relationship with customers, while fostering customer–company identification.     

Sources of immigrants' language proficiency: Australian results with comparisons to the Federal Republic of Germany and the United States of America

Recent research on immigrants in the Federal Republic of Germany and the US suggests that their amount of education, the country in which they attained it, and their labor force experience both before and after migrating all have important effects on their skills in the language of the host country. This paper explores those influences on the English language proficiency of 4 groups of immigrants to Australia: 1) those from Northwestern Europe, 2) Eastern Europe, 3) the Mediterranean basin, and 4) the Third World. The data are drawn from the 1% public use sample of the 1981 Australian census. The models are flexible ordinary least squares specifications that permit a variety of curvilinear na interaction effects. The results generally parallel those for the Federal Republic of Germany and the US. 1 important difference from the US is that the harmful effect of foreign labor experience is greater than the beneficial effect of labor force experience in the host country.     

PUBLIC SPENDING REALLOCATIONS AND ECONOMIC GROWTH ACROSS DIFFERENT INCOME LEVELS

This article examines the effects of public spending reallocations on economic growth. Assembling a disaggregated public spending dataset of 83 countries over the 1970–2011 period, we show that spending reallocations toward education, from health and social protection, have significant growth‐promoting effects across a wide range of countries' income levels. However, income heterogeneity matters, particularly when reallocations involve infrastructure spending. Specifically, a reallocation from this spending to education also promotes growth, albeit primarily when a country's income level is low. This occurs because the effects of infrastructure spending are particularly weak in low‐income countries, possibly due to the low quality of governance. (JEL O43, H50, O11)