Public Relations: A Discipline in Transformation

This article presents an overview of the evolution and emerging architecture of the public relations academic discipline. Key developments and debates are described, highlighting some of the major tensions and debates that have arisen. The scope of discussion proceeds through definitions, a consideration of historical contexts, evolution of public relations research, key approaches, an introduction to the remit of key journals, and finally, consideration as to emerging themes and possible futures. It is suggested that the increasing emphasis on historical, sociological and cultural themes is leading to an increasingly reflexive and diverse field.     

Public Relations as Negotiation: An Issue Development Perspective

In this essay 1 reconceptualize public relations as negotiation within an issue development perspective, Issue development is a communication approach to negotiation that focuses on the framing and reframing of issues. Theoretical characteristics of communication and negotiation models are utilized to identify shortcomings of the two-way symmetrical model and to advance notions of public relations as negotiation within an issue development framework. Issue development public relations is a management process of negotiating the organization public relationship. Theoretical implications and future research questions are indicated.     

A Social Networks Approach to Public Relations on Twitter: Social Mediators and Mediated Public Relations

This study proposes theoretical and practical frameworks to systematically examine mediated public relations in social media spaces. We applied a social network conceptual framework to identify and characterize social mediators that connect the US State Department with its international public. The results showed that social mediators vary in terms of their formality and interdependence. Formal social mediators were primarily US government agencies while informal social mediators were nongovernmental organizations (NGOs) and individuals. Notably, relationships with populations in the Middle East and North Africa were mediated primarily by informal actors, and formal mediators played a key role in connecting the public with everywhere else in the world. Government-related formal mediators and informal social mediators showed similar levels of bilateral relationships. In contrast, news media, the most traditional public relations mediators, were rarely found as social mediators and demonstrated the most unilateral relationships.     

Operation Iraqi Freedom: Mediated Public Sphere as a Public Relations Tool

The ideal of a free press informs theoretical and pragmatic constructions of media, civil society, and the public sphere in U.S. development efforts. The role of the free press in fostering civil society is held as an ideal for judging the rest of the world and for the justification of U.S. interventions elsewhere in the world sponsored by organizations such as United States Agency for International Development. Using a grounded theory analysis of the coverage of Operation Iraqi Freedom, this article demonstrates the frames that were presented in U.S. war coverage as justifications of the war. The grounded theory analysis is followed up by a content analysis to document the frequencies of occurrence of the frames. The frames suggest that media organizations worked more as the public relations agents of the U.S. government and actively engaged in demonization of the enemy to justify U.S. foreign policy during the early days of the war. Drawing on a postcolonial perspective, this article argues that the lapses in rationality reflected in the frames of war coverage pose critical questions for further interrogation about the nature of the media in Western civil societies.     

CEO Perceptions of Investor Relations As a Public Relations Function: An Exploratory Study

An exploratory study of chief executive officers (CEOs) in Florida nonbanking public companies found that top executives do not perceive investor relations to be part of the public relations function. A mail survey (31% response rate) revealed these CEOs favor financial affairs executives and departments to supervise and conduct investor relations, and they perceive both the investor relations and public relations functions to be more technically than managerially oriented. These findings corroborate concerns of encroachment in public relations by those without public relations training or experience. The study also raises the larger question of whether public relations practitioners could be trained in such a way to garner CEO support for a role in the investor relations function.     

Communicating Public Relations Research

In this article, I report a study on the extent and nature of research in the public relations industry. I begin with a document analysis of all campaigns submitted to a national industry awards in 1991 and 1992 and then investigate the research experience of public relations practitioners by using interviews with a sample of award-winning practitioners. The discussion provides insights into attitudes toward research. The implications of the study are useful for assessing the development of the profession, the issues facing practitioners in competing for resources, and the usefulness of initial and continuing public relations education. Critical theory is used to examine the way individuals conceptualize their research activity and focus on the importance of the language used by practitioners to describe their data-gathering processes, its significance for understanding and rewarding public relations contributions to organizational effectiveness, and its relevance for communicating across disciplines.     

Institutionalizing Public Relations: An International Multiple-Case Study

This research predicts and supports a model of potentially ascending cultural competence beginning with public relations practitioners' preparation for international assignments, leading to assignment-seeking behavior, success, and satisfaction in those assignments, leading to consequently increased cross-cultural competence. Results indicate that academic and professional preparation for international assignments among U.S. practitioners is limited, but that preparation correlates positively with success and satisfaction in international assignments.     

Precepts of Reflective Public Relations: An Isocratean Model

The reflective paradigm, an emerging philosophy of public relations, involves an organization's “production of self-understanding in relation to the environment,” (Holmström, 2004 Holmström , S. ( 2004 ). Intermezzo: The reflective paradigm of public relations . In B. van Ruler & D. Vercic (Eds.), Public relations and communication management in Europe (pp. 121 – 133 ). New York : Mouton de Gruyter . [Google Scholar], p. 126). An instructive antecedent of reflection may lie in the works of Isocrates (436–338 BCE), who has gained increasing scholarly recognition as a progenitor of modern public relations. As Isocrates sought to strengthen Athens via a unified Greece, he promoted panhellenism over the narrower interests of individual Greek city-states. In highly self-analytical addresses to Greek leaders, he advocated, in words and deeds, specific precepts of nascent reflection, including conducting thorough research on a diverse society and the encouragement of dissent.     

Investor Relations as a Public Relations Function: A State of the Profession in the United States

There are no majors, or even minors, in investor relations for undergraduate students in the United States. Yet, the association of investor relations professionals, the National Investor Relations Institute, has 4,300 members. The questions, then, become who works in the investor relations departments and investor relations agencies, where do they come from, and, more important, what does it mean for the status of investor relations as a profession? This study addresses these questions by conducting a random probability sampling of investor relations professionals to investigate their educational backgrounds, organizational structures, reporting relationships, and other variables. The study concludes that investor relations is still primarily a financial function: Investor relations professionals have financial or business backgrounds and report to the financial executives rather than to the communication executives or to the Chief Executive Officer.     

Explicating Relationship Management as a General Theory of Public Relations

Although the relationship management perspective of public relations is the focus of a substantial body of scholarship, a theory of that perspective has yet to be articulated and explicated. Herein, I review the emergence of the relational perspective, summarize the relevant literature, and construct a theoretical statement of that perspective. I then argue for relationship management as a general theory of public relations and offer suggestions for future research within a relational paradigm.     

Public Relations Research at the Crossroads

This article briefly sets out where we are in terms of research and then discusses where I think we should go in the future. The emphasis in this article is on what I see as the dominant theoretical paradigm in the field—2-way symmetrical communication. Although relationship building is also a prominent feature of the literature (L. A. Grunig, Toth, & Hon, 2000), it is 2-way symmetry that dominates. Today's public relations practice is fluid and complex. Thus, we need to bring into our literature new theories from other disciplines to enhance our conceptual understanding of the field and explore more fully the implications of postmodern theories for the practice of public relations. The management literature has embraced postmodernism, leading to an evolution in thinking about strategy with which we have failed to keep up (McKie, 2001; Moss, Warnaby, & Newman, 2000). If we are to be a management function, we need to bring that literature into ours and update what we do and how we do it.     

Barriers to Public Relations Program Research

A mail survey (n = 300) of public relations practitioners assessed role orientations, research orientations, and perceived barriers to performing public relations research. The data showed 2 distinct but correlated groups of practitioner orientations (managers and technicians) and 2 orthogonal groups of research orientations (source orientation and receiver orientation). Budget was considered more of a constraint for management-oriented practitioners, with time and training more of a problem for technician-oriented practitioners. Supervisor interest and training were motivators to research for those with a management orientation. Client interest had no positive or negative associations with the perceived ability to perform public relations research. The results suggest that management-oriented practitioners appreciate the need for receiver-oriented data but may not communicate its value effectively when budgeting decisions are made. Technician-oriented practitioners, meanwhile, appear aware of the limitations of source-oriented practices but need further training to enable them to change operating styles.     

An Analysis of the Influence of Public Relations Department Leadership Style on Public Relations Strategy Use and Effectiveness

A survey of Public Relations Society of America members (N = 885) suggests that 2 leadership styles are present in public relations environments. Inclusive leaders are collaborative, share decision making, and engage in participative practices. Transformational leaders have a clear vision for the future, motivate change, are good policy makers, inspire others through communication, and are innovative risk takers. Results indicate that inclusive leadership style is positively related to use of facilitative and cooperative problem solving strategies and effectiveness of informative and facilitative strategies. Transformational leadership style is positively related to use of power strategies and effectiveness of persuasive and cooperative problem solving strategies.     

Matching Public Relations Research to the Problem: Conducting a Special Focus Group

Many public relations practitioners use focus groups in their practice, but most consider the technique merely a complement to survey research. In this article, I show that focus groups can stand alone as a research technique and that they can be used both for formative and evaluative research. I review literature about focus groups from several fields and provide an overview of the nature, value, applications, procedures, and limitations of focus groups. In addition to being a research technique, focus groups can provide a means of two-way communication between organizations and publics. Used this way, focus groups are particularly valuable because they uncover why people think what they think and make possible unbridled conversations about sensitive issues, even among strangers. A case in which focus groups were used for such two-way comnmunication—to help providers of mental health services understand the stigma affecting the mentally ill consumers they serve—is analyzed. The success of the experiment suggests that focus groups also can be used for communication about similar taboos such as homosexuality, AIDS, cancer, or eating disorders.     

Remembering the Public in Public Relations Research: From Theoretical to Operational Symmetry

In an attempt to reconcile public relations research with a range of critical concerns, J. Grunig and colleagues have proposed a two-way symmetrical model that reformulates public relations as a more inclusive, balanced, and ethical practice. A contradiction exists, however, between two-way symmetrical theory and the asymmetrical research agenda it perpetuates: an agenda that continues to subsidize commercial and state communications at the expense of other segments of the population. To achieve real inclusion and balance in public relations, research must begin to address the public communications needs and constraints of previously excluded segments of the population     

Public Relations in a Global Context: The Relevance of Critical Modernism as a Theoretical Lens

This article aims to interrupt the modernist goals of public relations research that predominantly privileges a management discourse. The emergence of the intertwined nature of cultural phenomena in the context of globalization necessitates alternative ways of thinking about public relations. This article explores the possibilities of postmodernism to disrupt the accepted norms of the dominant discourse of public relations. However, given the fragmented nature of the discursive space in postmodernism, this article advances the argument that critical modernism provides a relevant alternative to the modernist paradigm of public relations research by utilizing globalization theories. It suggests a space for articulating the roles of power and structure situated within the constitutive spaces of discourse.     

A Bibliometric Analysis of Public Relations Research

From time to time, scholars in an academic or professional discipline need to assess the quality and stature of their field. Studies of citation patterns in journals—of who cites whom and of the nature of the citations—offer a method for taking stock of a discipline. This article reports the results of the first citation study of public relations. The results show that public relations has matured greatly as a discipline over the 15-year period studied. In articles published early in the period, most citations were to other fields, especially to the social sciences. In more recent articles, public relations scholars cite each other more often—showing that the discipline is coalescing around its own body of knowledge. We conclude that public relations developed a literature that is not only voluminous but also relevant during this period. The study also shows that public relations has become a scholarly discipline as well as a professional one. There was a dramatic increase in the relative number of educator-authors, and a relative decrease in the number of practitioners, contributing to the scholarly public relations literature over the 15-year period examined in this study.