The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs

Practitioners and academics are buzzing about the impact of the blogosphere on public relations practices. Emerging evidence indicates that strategically managing blog-mediated public relations may be especially critical for crisis managers. Yet, no known research provides a comprehensive, theoretically sound approach indicating how crisis managers should engage with the blogosphere. Therefore, this study proposes a new conceptual model to help public relations professionals navigate the evolving blogosphere: the blog-mediated crisis communication model. This model helps crisis managers monitor the blogosphere and respond, when appropriate, to influential bloggers. Future research will test the model in applied contexts, working with corporate, government, and nonprofit organizations.     

Keeping up with the digital age: How the American Red Cross uses social media to build relationships

Forty individuals from the American Red Cross were interviewed to explore the use of social media in communicating with key publics. Results show that practicing public relations through social media is effective and necessary in the emerging digital age, as shown through the Red Cross’ development of a two-way dialogue with younger constituents, the media, and the community. This two-way dialogue has been accomplished primarily through Twitter and Facebook, with barriers such as lack of staff and time, and opportunities to improve National Headquarters and local chapter relations. The insights shared by the American Red Cross are useful for both public relations scholars and professionals to help them understand and apply social media practices to build strong, lasting relationships.     

Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication

This study provides a partial test of a symbolic approach to crisis management. The symbolic approach examines the strategies used to respond to crises. The study concentrated on the match between crisis type and crisis response strategy. An experimental design was used to explore how crisis type, organization performance history and crisis response were associated with the image of an organization. Additional analyses explored how causal attributions varied according to crisis type. For the cases tested, the results supported the use of the crisis response strategies recommended by the symbolic approach. The results of the experiment supported the basic assumptions of the approach. The implications and directions for future investigations using the symbolic model are discussed.     

Toward a Publics-Driven,Emotion-Based Conceptualization in Crisis Communication: Unearthing Dominant Emotions in Multi-Staged Testing of the Integrated Crisis Mapping (ICM) Model

To better understand not only the minds, but also the hearts of key publics, we have developed a more systemic approach to understand the responses of audiences in crisis situations. The Integrated Crisis Mapping (ICM) model is based on a publics-based, emotion-driven perspective where the publics' responses to different crises are mapped on 2 continua, the organization's engagement in the crisis and primary publics' coping strategy. This multistage testing found evidence that anxiety was the default emotion that publics felt in crises. The subsequent emotions felt by the publics varied in different quadrants involving different crisis types. As far as coping strategies were concerned, conative coping was more evident than cognitive coping across the 4 quadrants. Evidence also suggested strong merit that conative coping was the external manifestation of the internal cognitive processing that had taken place. Cognitive coping was thus the antecedent of conative coping. Although both the publics and the organizations agreed that the crises were relevant to the organizations' goals, they differed on who should assume more responsibility. The findings, although still very much exploratory, suggest theoretical rigor in the model, with room for further refinements to generate what Yin (2003 Yin , R. K. ( 2003 ). Case study research (3rd ed.) . Thousand Oaks , CA : Sage .  [Google Scholar]) termed “analytic generalization” (p. 33) for the ICM model.     

African American family life in societal context: Crisis and hope

Since 1965 hundreds of articles and books have been published about African American families. Nevertheless, our understanding of these families continues to be limited. There is a tendency to gloss over important within-group differences; thus, monolithic, stereotypic and inaccurance portrayals of Black family life are common. This paper sets aside debates of Black family pathology or viability, focusing instead on these families' essential character. The paper seeks to understand Black families on their own terms, locating them in relevant social, historical, political and cultural contexts. Key empirical patterns and trends reveal dramatic changes in Black family geographic location, headship, quality of life and socioeconomic status since 1950.A complex picture is revealed. There has been gradual but steady overall improvement alongside persistent, extreme racial disparties and pronounced class disparities among Black families. The proposed Black Family Socio-Ecological Context model specifies and connects institutional, interpersonal, environmental, temporal and cultural facts that shape the essential character of Black family life in such a way as to produce characteristics simultaneously shared and idiosyncratic. The model also provides an organized, systematic accounting of research and public policy issues relevant to the study of African American families.An early version co-authored with Richard A. English was presented during the National Council on Family Relations Meetings in Portland, Oregon, October 1980.     

Crisis Communication Strategies in the Media Coverage of Chemical Accidents

Two studies examine media reports of chemical accident crises to explore the extent to which crisis communication strategies are included. Study 1 found that although reputation repair strategies were rarely included, about 1/4 of the reports included some combination of information-giving strategies attributed to organizational spokespersons. First responders were quoted more frequently than organizational representatives. Study 2 examined follow-up stories associated with the initial reports and revealed that, although reputation repair and information giving strategies appeared more frequently than in Study 1, they were only used in 24% and 60% of the cases, respectively. Overall, organizational spokespersons were not featured prominently in the media reports.     

The Importance of Source and Credibility Perception in Times of Crisis: Crisis Communication in a Socially Mediated Era

Social media are invaluable sources of information during organizational crises. Although recent research confirms this fundamental role in crisis communication, this article is aimed at deepening the understanding about the role of the source of information in this socially mediated era by comparing the organization and the employee as communicators. As social media lack traditional gatekeeping processes, dynamics of both source and content credibility are assessed. The findings, based on an experimental design, advocate that judgments of organizational reputation are not only dependent on the crisis-response strategy, but also depend on the source and perceptions of source and content credibility.     

Promoting social innovation amidst organizational complexity: Case study evidence from the German Red Cross

Social innovation is concerned with the creation and implementation of new solutions to social problems. Although research commonly frames social innovation as the domain of small, entrepreneurial organizations, an increasing number of large and well-established nonprofit organizations have started actively launching their own innovation initiatives. Using a case study of social innovation ventures within the German Red Cross (GRC), this study identifies organizational hurdles and viable management strategies targeting the promotion of social innovation within particularly complex organizations. Based on our results, we develop a conceptual framework highlighting that promoting social innovation in established organizations requires simultaneous attention to multiple dimensions of leadership and governance. Our study thereby offers a blueprint for management strategies that can guide nonprofit leaders in their quest to promote social innovation from within their organization.     

Studying Crisis Communication From the Subaltern Studies Framework: Grassroots Activism in the Wake of Hurricane Katrina

The dominant crisis communication literature has 3 limitations: its managerial bias, functionalistic orientation, and the erasure of marginalized voices by focusing on restituting the status quo. Due to these limitations, studies that aim to understand crisis experiences, interpretive processes, and communicative responses of the politically less powerful and resource-poor are scarce in the crisis communication literature. Drawing upon the subaltern studies literature, this article suggests an alternative approach (i.e., the subaltern studies framework) to aid crisis communication researchers to (a) expand the scope of the literature to nonmanagerial contexts, (b) speak to the discursive nature of crisis communication, and (c) attend to the issues of structure and agency in the interpretations of and responses to crises. A case study of grassroots activism in New Orleans is presented to illustrate how the application of the subaltern studies framework can provide a theoretical entry point for conceptualizing crisis communication from below and for facilitating academic self-reflexivity in crisis communication scholarship.     

Economic Crisis and Marital Problems in Turkey: Testing the Family Stress Model

This paper applied the family stress model to the case of Turkey in the wake of the 2001 economic crisis. Using structural equation modeling and a nationally representative urban sample of 711 married women and 490 married men, we tested whether economic hardship and the associated family economic strain on families resulted in greater marital problems. Our results showed a modified family stress model applies to Turkey. In contrast to most previous research, economic strain had a direct effect on marital problems, and the indirect effect of strain, via emotional distress, was only significant for women. The results were interpreted in light of social and cultural factors that condition how economic distress affects marital relations.     

Evaluating from the outside: conducting cross-cultural evaluation research on an American Indian reservation

There is limited guidance for conducting competent and responsive cross-cultural evaluation research with American Indian communities. The authors draw on Fisher and Ball's Tribal Participatory Research Model to highlight ways in which this project is attempting to be culturally appropriate and sensitive as they partner with an American Indian community to implement and evaluate a youth-based initiative. Challenges encountered during the evaluation are shared, as well as the authors' collective responses to such challenges. Implications for future cross-cultural evaluation researchers are also discussed in light of these experiences.     

Through the looking glass: A decade of Red Cross crisis response and situational crisis communication theory

Crisis communication has emerged as a hot topic in public relations literature. However, little attention has been paid to nonprofit organizations (NPOs), one of the largest sectors of public relations practice. In particular, few studies have examined that the crisis response strategy NPOs can employ to repair their reputations. For the Red Cross and other NPOs, when faced with a crisis, communicating with their publics is critical to restore a positive reputation and, ultimately, to the continued success of the organization once the crisis has passed.     

Marital Relationships Following the Korean Economic Crisis: Applying the Family Stress Model

In response to the recent economic crisis in Korea and its negative effects on families, the current study examined the interrelationships among economic pressure, emotional distress, marital conflict, and marital satisfaction for 236 Korean couples. The family stress model ( Conger & Elder, 1994 ; Conger, Rueter, & Conger, 2000 ; Conger, Rueter, & Elder, 1999 ) was tested using structural equation modeling. The results generally supported the theoretical model, showing that economic pressure negatively affects marital satisfaction via emotional distress and marital conflict. The results also implied cultural differences in the process of family stress. Korean husbands' emotional distress did not affect marital conflict or marital satisfaction, suggesting that Korean husbands may differ from their wives in their reaction to emotional distress from economic pressure.     

Communicatively Managing Religious Identity Difference in Parent-Child Relationships: The Role of Accommodative and Nonaccommodative Communication

Guided by Communication Accommodation Theory, we examine the communicative management of religious difference in parent-child relationships. Using survey data from emerging adults (N = 409), we found that religious difference is associated with decreases in relational satisfaction and shared family identity. Further, parents’ religious communication has the potential to promote relational well-being. Accommodative communication (religious-specific supportive communication and respecting divergent values) was associated with increases in relational satisfaction and shared family identity. Two forms of nonaccommodative communication (inappropriate self-disclosure and emphasizing divergent values) were associated with decreases with relational satisfaction and shared family identity; giving unwanted advice was associated with decreases in relational satisfaction but not shared family identity. Giving unwanted advice moderated the relationship between religious difference and relational satisfaction. Differences were also discovered between families with inter- and intrafaith parental dyads. Findings suggest theoretical and methodological contributions to family communication, religious, and intergroup research.     

Managing the Dyad Between Independence and Dependence: Case Studies of the American Elderly and Their Lives With Pets

Abstract:  In this article, I research the dyad between independence and dependence in pet companionship for the American elderly, and how elderly pet owners treat pets as a tool to enable them to balance the adherent norms between independence and dependence in order to navigate a successful later life. First, I explore individual life with pets: independent lifestyle with pets, emotional dependence on pets, management of pet loss, and limitation in pet responsibilities. Second, I discuss family and social life with pets: relationships with children, grandchildren and pets; husband–wife interactions and pets; and neighbors and pets. I examine these subjects through in-depth interviews with five middle-class Caucasian and Asian elderly pet owners who live in Los Angeles and San Diego, California, conducted in July 2005. Pets greatly help the elderly pet owners to maintain a balance between independence and dependence. Both an independent lifestyle and emotional dependence on their pets are formed through pet responsibilities. Some of the informants treated their pets as if they were their children. The others appeared emotionally dependent on memories of former pets, which provided the elderly pet owners with a sense of security and calm. The informants managed pet loss effectively by treating their pet as a tool upon which they conferred replaceable meanings or roles depending on their situation. The elderly pet owners also used their pets to facilitate family and social interactions. Having a pet is one important way that American elderly people can achieve subjective manipulation of later life.