Technology,Social Inclusion and Poverty: An Exploratory Investigation of a Community Technology Center

ABSTRACT

Community technology centers (CTCs) are advanced as a major part of the solution to the so-called digital divide. It is believed that in the knowledge economy access to computing resources should level the playing field for low income people. Faced with a growing population that cannot afford computers or the Internet, government policy makers have been turning to technology community access points. This article presents a brief overview of the digital divide and whether or not CTCs can effectively address the problem. A CTC located at the Debra Dynes Family House in Ottawa, Canada–a center that has been highlighted in newspapers and government reports as a success story in bridging the digital divide-is reviewed. The concept of social inclusion is explored to determine how CTCs are addressing poverty and social exclusion.     

Mapping the two levels of digital divide: Internet access and social network site adoption among older adults in the USA

Older adults have increasingly adopted Internet and social network sites (SNSs), but little communication scholarship has explored systematic differences in access within this population. Using a nationally representative sample of Americans over the age of 50 years from the 2012 Health and Retirement Study, we examine Internet access (N?=?18,851) and SNS adoption patterns (N?=?869) among this sample and explore how these patterns vary by age. Regarding Internet access, results suggest that while the gender divide has reversed in favor of women, older adults who are economically, socioculturally, or physically disadvantaged are less likely to have reliable Internet access. In addition, the view that the various divides in Internet access are less of a concern for those who are younger is only partially supported, as some access-related divides do not vary by age or even decrease with age. For SNS adoption, we found that access to technological resources (diversity of online activities) positively predicts SNS use. Moreover, SNS users are more likely to be younger, female, widowed, and homemakers, perhaps because these individuals are more motivated to use SNSs to complement or compensate for their existing social status. These findings reveal unique challenges and motivations in relation to Internet access and SNS adoption patterns across the later life span.     

ICT for all? Access and use of Public ICT Sites in the UK

As part of their "information age' policy agenda, the UK government sees "universal' access to information and communications technology (ICT) being achieved via new and existing public sites, where shared access to new technologies can be made available at little or no cost. State-sponsored augmentation of public ICT access in the UK has involved a variety of initiatives, most notably the recent establishment of a network of over 7,000 "UK Online Centres' located in a variety of distributed sites such as libraries, museums and colleges. Whilst there have been a number of localized case studies of users of public ICT sites, there has been little large-scale "mapping' of how these facilities are being used (and not used) by the general public. Based on a randomized household survey with 1,001 individuals in twelve research areas in the West of England and South Wales - augmented with a "booster' sample of 100 interviews with individuals carried out in public ICT sites in these areas - the present paper seeks to explore: (i) who has access to what forms of public ICT sites; and (ii) who is (and who is not) making use of different forms of public ICT sites. The survey data suggest that, in terms of people's effective access to ICT, public access sites have a relatively slight profile when compared with household and wider family access - perceived to offer ready access to ICT by only a minority of respondents. Moreover, when the use of these public ICT sites is examined, there is little evidence of public ICT sites attracting those social groups who may otherwise be excluded or marginalized from the information age. Given these findings, the paper considers the influences underlying the currently modest impact of public ICT sites on the general population and suggests changes to current public ICT provision that may prompt wider usage of these sites.     

Civil Society Networks: Options for Network Design

Civil society networks are critical actors in international development and social change, even as they are organizationally complex and challenging to design and manage. Network forms of organization may be “neither markets nor hierarchies,” but there is little shared understanding globally about the options that exist for designing interorganizational network structures or the conditions under which different options may be selected. This empirical study of thirty networks across eleven sectors and five global regions contributes a new conceptual framework for categorizing different types of network structures based on the level of interdependence among network members. Findings reveal three distinct network design options, indicate patterns of network development, and suggest several conditions that may influence the design of civil society networks.     

The contemporary US digital divide: from initial access to technology maintenance

As US Internet penetration rates have climbed, digital divide researchers have largely shifted attention to differences in Internet skills. Interviews with 72 low-income US residents from both a large metropolitan city and a medium-sized Midwestern town, however, reveal that many people still struggle to maintain physical access, supporting technology maintenance theory. Technology maintenance theory argues that although most of the US poor now use digital technology, access is unstable and characterized by frequent periods of disconnection. As a result, low-income users must work to maintain access, often experiencing cycles of dependable instability. In these interviews, nearly all used the Internet, but technology maintenance practices were widespread, including negotiation of temporarily disconnected service, broken hardware, and logistic limitations on public access. As a result, participants had limited access to health information and employment, and biased attitudes toward technology. That is, in some cases, negative attitudes toward Internet adoption reflected a rational response to disconnection rather than cultural norms or fears of the Internet, as suggested by previous research. Findings support and extend the theory of technology maintenance by emphasizing a shift in the US digital divide from issues of ownership to issues of sustainability; they also provide insight into the interrelated nature of access and attitudes toward technology. This new theoretical approach complements other theoretical approaches to the digital divide that foreground a contextualized understanding of digital disparities as embedded within a history of broad social disparities.     

Interorganizational network portfolios of nonprofit organizations: Implications for collaboration management

Increasingly, nonprofit organizations engage in interorganizational collaboration to address large‐scale social problems. Scholarship typically focuses on the characteristics of both within‐sector and cross‐sector partnerships of two collaborating organizations or all partnering organizations involved in a collaboration, but we know little about the patterns of interorganizational relationships that single nonprofit organizations maintain. This research draws upon surveys from 452 nonprofits and introduces nonprofit network portfolios, which we define as the number, integration, intensity, and duration of relationships that nonprofits purposefully develop with other organizations. Using 12 network measures, Ward cluster analysis revealed three distinct network portfolios: restricted within‐sector (n = 319, 70.58%), which included limited collaboration and prioritized within‐sector partnerships; robust within‐sector (n = 80, 17.70%), which included more nonprofit partnerships than restricted within‐sector portfolios; and cross‐sector (n = 53, 11.72%), which had a rich assemblage of integrative partnerships with nonprofits, businesses, and government agencies. Further, nonprofits that maintained each type of portfolio differed in their revenue and social mission, suggesting these factors are related to the types of collaboration that nonprofits maintain. This study makes contributions to existing research on interorganizational networks and cross‐sector collaboration and suggests practical and policy implications for nonprofit network management.     

Freedom or Folly? Canadians and the Consumption of Online Health Information

The concept of e-health has come to assume a key place within a larger Canadian governmental discourse that lauds the benefits of supplying Internet-based services to as wide an audience as possible. In order to fulfil its vision of a connected public accessing services cheaply and easily through electronic media, the federal government has assumed that the potential exists for all Canadians to use the Internet and has done its best to achieve this result through programmes aimed at ameliorating accessibility issues. There is particular enthusiasm over the possibility of moving some health services online, thus reducing costs incurred through personal patient-practitioner meetings while ostensibly creating more informed, proactive and healthy Canadians. This paper discusses whether or not the enthusiasm of the government, and of individual users, regarding e-health practices is merited, focussing particularly on the consumption of online health information by patients. Numerous consequences and conflicts can accompany such practices, but this paper specifically addresses the negative aspects of promoting informed health choices through a medium inaccessible to all members of Canadian society, such as the aged, the poor, rural dwellers and some ethnic minorities. The paper also assesses the potential risks of acting upon incorrect information provided online and addresses the possibility that health professionals' workloads will increase rather than decrease. However, as this paper also notes, e-health does contain potential for improving the delivery of medical services in Canada if contained within clearly defined parameters, and if alternatives still exist for those who cannot or will not benefit from such technology.     

Transnational Movement Innovation and Collaboration: Analysis of World Social Forum Networks

In this article we first trace the ideological development and collective framing of the World Social Forum (WSF) as a non-hierarchical gathering for collaboration and networking within the global justice movement. We then analyze the consequences of organizational design, thematic resonance, and technological innovations implemented to produce more open and horizontal collaboration. We do this by conducting two-mode network analysis of organizations that facilitated sessions and workshops during two separate meetings (2003 and 2005) of the WSF in Porto Alegre, Brazil. Our findings indicate that organizational affiliations were less hierarchical in 2005, but we uncover mixed results from analyzing patterns of interaction produced by individual organizations and groups of organizations. Finally, we discuss the implications of such macro-level innovations on the dynamics of multi-organizational fields (collaboration, coalition building, and thematic resonance) and the contributions of such an approach to the study of transnational organizational networks.     

Disability citizenship and digital capital: the case of engagement with a social enterprise telco

ABSTRACT

This paper uses as its base a key initiative involving a not-for-profit organisation (NPO), government start-up funding and a social enterprise which evolved through three phases. The purpose of the initiative was the development of a smart phone technology platform for people with disability. The paper’s purpose is to answer questions about the ways in which the mobile technology, seen here as assistive technologies, supported the development of disability citizenship and active citizenship. Data were collected through in-depth interviews conducted at three points in the 13-week programme during which participants with disability received customised support for their phone and training in its use, at no cost. Fifteen participants volunteered to take part in the research project, along with their significant other and service provider. Key themes were identified in the preliminary analysis. Exploring these using Ragnedda’s ([2017]. The third digital divide: A Weberian approach to digital inequalities. Abingdon: Routledge) three levels of digital divide, and Wilson’s ([2006]. The information revolution and developing countries. Cambridge, MA: MIT Press) categories of access allowed a series of philosophical, ethical and human services management questions to emerge, challenging the optimism with which the digital economy is presented as a solution to issues of inequality. Although the mobile technologies were very successful as assistive technologies for some participants, the findings reinforced the potential for such technologies to further entrench aspects of social exclusion. They also identified ways in which the shift in the role of the NPO to social entrepreneurship, and its relationships with government and private enterprise, had the potential to undermine the exercise of disability citizenship by turning participants into consumers.     

The disability divide in internet access and use

The increasing spread of the Internet holds much potential for enhancing opportunities for people with disabilities. However, scarce evidence exists to suggest that people with disabilities are, in fact, participating in these new developments. Will the spread of information technologies (IT) increase equality by offering opportunities for people with disabilities? Or will a growing reliance on IT lead to more inequality by leaving behind certain portions of the population including people with disabilities? In this paper, the authors draw on nationally representative data regarding Americans' Internet uses to (1) identify the extent to which people with disabilities are embracing use of the Internet; (2) how their use of the Internet compares with the Internet uses of the rest of the population; (3) how having a disability relates to and interacts with other social statuses (e.g. socioeconomic status, age, gender) with regard to Internet use; and (4) what explains these trends. They draw on representative data collected by the Bureau of Labor Statistics and the Census of the United States to answer these questions. It is found that people with disabilities are less likely to live in households with computers, are less likely to use computers and are less likely to be online. However, once socioeconomic background is controlled for, it is found that people with hearing disabilities and those who have limited walking ability are not less likely to be Internet users. This research enables a deeper understanding of both the use of the Internet by people with disabilities and the spread of new IT more generally.     

Perpetuating Old Exclusions and Producing New Ones: Digital Exclusion in an Information Society

This article presents a study that measures the degree of digital exclusion—or, conversely, the degree of digital inclusion—in Hong Kong, a developed city in East Asia. Governments in the region are among the most active in the developed world in pushing ahead in developing knowledge economies and information societies. The major concern is to improve/maintain their competitiveness in the new knowledge economy created by the process of globalization and the advancement in information technology. Many countries in the region have established themselves in the top ranks of a number of indexes and measurements comparing digital readiness, digital access, information and communication technology penetration, and others. However, not all the citizens in the region share the benefits and promises of the information society. People who are traditionally disadvantaged, such as the elderly and those on a low income, are further excluded from the information society. Such exclusion affects other social groups as well. This study creates a new digital inclusion index to measures the degree of inclusion of various disadvantaged groups in an information society. Data regarding seven disadvantaged groups were collected through a household survey (N = 2,312). The index captures information about access, knowledge, usage, and affordability ininformation and communication technology of the disadvantaged in comparison with mainstream society (N = 284).     

The mobile Internet and digital citizenship in African-American and Latino communities

Smartphone use is transforming the meaning of being online, especially for African-Americans and Latinos. To what extent has this enabled these populations to become digital citizens, able to participate in society online? Internet use is increasingly important for the exercise of the political, economic and social rights that have often been associated with citizenship [Mossberger, K., Tolbert, C. J., &; McNeal, R. S. (2008). Digital citizenship: The Internet, society, and participation. Cambridge, MA: MIT Press], and can be measured by the political and economic activities that individuals engage in online. Using unique survey data from a diverse city, we use multilevel analysis and interactions to examine relationships between forms of access and activities online in 2013, controlling for neighborhood context as well as individual characteristics. In contrast with prior work, we find that while broadband access is most strongly associated with political and economic activities online, that mobile is as well. The effects are strongest for African-Americans and Latinos, especially for Latinos who live in heavily Latino neighborhoods – who have lagged behind furthest in Internet use.     

Internet Risks for Foster Families Online

ABSTRACT

Foster parents and children (n = 64 families) who participated in a program to reduce the digital divide among foster children were surveyed about difficulties experienced in use of online communications. Providing Internet access to foster families increased Internet use, but was not perceived by parents or children as taking away time from other family or social relationships. A minority of parents and foster youth, however, reported a variety of problems ranging from benign arguments over access to the computer or frustration over equipment failure to serious concerns about children receiving pornography or meeting a sexual predator online. Although the majority of both parents and social workers were confident in their ability to deal with Internet-related problems, approximately one-third had low confidence in their ability to deal with foster family's Internet-related difficulties. Training foster parents on using filtering software to prevent pornography from coming into the child's experience of the Internet significantly reduced problems related to pornography when compared to foster families not in the program. Implications for social work practice are discussed.     

Big Data for Development: A Review of Promises and Challenges

The article uses a conceptual framework to review empirical evidence and some 180 articles related to the opportunities and threats of Big Data Analytics for international development. The advent of Big Data delivers a cost‐effective prospect for improved decision‐making in critical development areas such as healthcare, economic productivity and security. At the same time, the well‐known caveats of the Big Data debate, such as privacy concerns and human resource scarcity, are aggravated in developing countries by long‐standing structural shortages in the areas of infrastructure, economic resources and institutions. The result is a new kind of digital divide: a divide in the use of data‐based knowledge to inform intelligent decision‐making. The article systematically reviews several available policy options in terms of fostering opportunities and minimising risks.     

Adoption of ride-sharing apps by Chinese taxi drivers and its implication for the equality and wellbeing in the sharing economy

The adoption of ride-sharing apps is critical to the survival of taxi drivers in the mobile-driven sharing economy. Based on survey data collected from 1195 licensed taxi drivers in Beijing, the authors present an integrated technology adoption model that combines technology and use factors (perceived usefulness and ease of use), social factors (word-of-mouth, peer adoption and subjective norms), system factors (socioeconomic and digital inequality), and audience factors (demographic characteristics and innovative personality traits). The results showed that adoption was innate, inherited, and socially driven. Adoption was positively associated with income, access to technologies, innovative personality trait, peer adoption, word-of-mouth, and perceived usefulness of the apps. The implications of the findings for inequality in the sharing economy are discussed.     

Technological capital and digital divide among young people: an intersectional approach

This article explores the digital divide among young people in Spain by examining four traditional socio-demographic variables (gender, age, education and employment situation). It proposes the concept of ‘technological capital’ as a means to put people’s socioeconomic conditions of existence into relation with the different forms of accessing and using Information and Communication Technologies (ICT). Methodologically, a quantitative approach is taken, based on the National Statistics Institute’s survey of ICT Equipment in households, which makes use of both bivariate and multivariate analysis. Finally, a typology of young users of the Internet is proposed (1 – Digitally Excluded; 2 – Basic Users; 3 – Users in Mobility; 4 – Cyber Consumers; 5 – Cyber Experts) which takes into account the importance of technological capital, the socio-economic position and cultural resources of subjects in their incorporation of ICTs into their daily life.     

Revisiting the digital divide in Canada: the impact of demographic factors on access to the internet,level of online activity,and social networking site usage

The present study relies on the 2010 Canadian Internet Use Survey to investigate differences in people's access to the internet and level of online activity. The study not only revisits the digital divide in the Canadian context, but also expands current investigations by including an analysis of how demographic factors affect social networking site (SNS) adoption. The findings demonstrate that access to the internet reflects existing inequalities in society with income, education, rural/urban, immigration status, and age all affecting adoption patterns. Furthermore, the results show that inequality in access to the internet is now being mimicked in the level of online activity of internet users. More recent immigrants to Canada have lower rates of internet access; however, recent immigrants who are online have significantly higher levels of online activity than Canadian born residents and earlier immigrants. Additionally, women perform fewer activities online than men. People's use of SNSs differs in terms of education, gender, and age. Women were significantly more likely to use SNSs than men. Interestingly, high school graduates had the lowest percentage of adoption compared to all other education categories. Current students were by far the group that utilized SNSs the most. Canadian born, recent, and early immigrants all showed similar adoption rates of SNSs. Age is a strong predictor of SNS usage, with young people relying heavily on SNSs in comparison to those aged 55+. The findings demonstrate that the digital divide not only persists, but has expanded to include inequality in the level of online activity and SNS usage.     

Developing ethical approaches to data and civil society: from availability to accessibility

This research note reflects on the gaps and limitations confronting the development of ethical principles regarding the accessibility of large-scale data for civil society organizations (CSOs). Drawing upon a systematic scoping study on the use of data in the United Kingdom (UK) civil society, it finds that there are twin needs to conceptualize accessibility as more than mere availability of data, as well as examine the use of data among CSOs more generally. In order to deal with the apparent “digital divide” in UK civil society – where, despite extensive government rhetoric about data openness, organizations face not only the barriers of limited time, funds, and expertise to harness data but also the lack of representation within existing data – we present a working model in which ethical concerns accompanying data utilization by civil society may be better accounted. This suggests there is a need for further research into the nexus of civil society and data upon which interdisciplinary discussion about the ethical dimensions of engagement with data, particularly informed by insight from the social sciences, can be predicated.     

Racial projections: cyberspace,public space,and the digital divide

Scholars of critical race studies, urban history, and information and communications technologies (ICTs) share an interest in the relationship between spatial and racial disparities, including the quality of basic infrastructure, degrees of connectivity, and participatory culture. However, contemporary research on the digital divide struggles to link historical legacies of uneven development, as well as social justice strategies, with digital participation in urban spaces. By examining contemporary digital art that critiques the spatial inequalities encountered by U.S. racial minorities, this article illustrates how public intellectuals use ICTs in ways that draw upon past strategies to territorialize space for political ends. It focuses on digital pop-ups, open-air installations that cast images onto public space using projectors. Historicizing these new efforts illustrates a continuity of tactics engaged by communities of color in response to socio-spatial inequalities in the urban United States, such as the 1970s mural movement’s efforts to re-politicize spaces of exclusion. While existing literature finds that digital inequality results in differential digital human capital, this research indicates that place-based claims, such as digital pop-ups, are important sites for combatting racial injustice and creating more inclusionary spaces, especially among youth adults.