Transformational leadership,organizational culture,and innovativeness in nonprofit organizations

This is an exploratory study of leadership, organizational culture, and organizational innovativeness in a sample of nonprofit human service organizations: Associations of Retarded Citizens. Although leadership has been held out as one of the most important predictors of innovation, this study found it was not correlated with organizational innovativeness. Examination of the relationships between leadership and cultural variables provided some alternative explanations for this finding. Positive relationships among transformational leadership, organizational values, and cultural consensus (degree of agreement among employees on those values) indicate that leadership practices employed in this sample created strong cultural consensus around values that may inhibit innovation. These findings suggest that examining the link between leadership and organizational culture is important for understanding how leadership and innovation are related. This article sets out practical implications, based on the results of the study, that may help nonprofit managers create workplaces supportive of innovation.     

Organizational Sustainability and Systemic Boundary Processes

Abstract

Every day, managers work to sustain the organizations wherein they work. In this article, the authors examine certain systemic boundary processes that are intrinsic to organizations and their sustainability. For readers of this journal, whose name points to the inherent connection between organizations and society, the authors present an argument that organizational boundary processes and their influence on organizational sustainability are important considerations for those of us interested in a viable future for our society. The importance of these processes for managers also is indicated.     

Problems recruiting volunteers: Nature versus nurture

In a national study of public charities in the United States, we find that some organizations experience little difficulty recruiting volunteers while others report substantial problems. We study which organizations are more likely to report recruitment problems, separating the underlying forces for those problems into two camps. One, which we label “nature,” represents organizational conditions that cannot readily be overcome by a management response. The other, which we label “nurture,” represents organizational conditions that volunteer resource managers and other members of the top management team can directly influence as they seek to make their organization more inviting to prospective volunteers. We find some support for both camps, concluding that managers must be prepared to work with both immutable and malleable conditions when devising strategies for recruiting volunteers whose schedule and skills fit the organization's needs.     

The Ideological Convergence of Civil Society Organizations and Newspapers in Turkey

This study investigates the extent to which newspapers are polarized in representing civil society organizations in Turkey. In examining the news in 15 printed newspapers and 2 online newspapers in 2017, we found that (1) 1499 associations and 499 foundations were mentioned but not equally distributed across the newspapers, (2) Turkish newspapers’ coverage of associations/foundations was affected by the type of association/foundation (religious/conservative vs. secular) and newspaper (pro-government vs. anti-government), (3) when news about an association/foundation appeared in pro-government newspapers, it did not appear in anti-government newspapers, and vice versa, and (4) secular associations/foundations were covered more often by anti-government newspapers than by pro-government newspapers. We therefore argue that in countries such as Turkey, where civil society organizations have historically been closely allied with state or political ideologies, newspapers’ political stances affect the media coverage of civil society organizations.

     

Cross‐cultural civility in global civil society: transnational cooperation in Chinese NGOs

Transnational networks and organizations are often hailed as embodiments and carriers of global civil society, yet these assessments remain incomplete due to a lack of empirical research on their internal dynamics. In this article, I investigate whether or not transnational NGOs embody the cooperation across multiple social, cultural and political cleavages central to definitions of global civil society by exploring how multiple memberships are negotiated in the context of their everyday tasks. Using organizational documents and interview data with staff of two Protestant Christian development NGOs in China, I analyse how actors within these transnational organizations successfully manage their multiple memberships in national polities, national cultures, religious communities and a world culture. While multiple memberships exhibit the potential both to enable and to constrain an NGO's organizational tasks, the key to making such ties enabling are staff who act as skilful cross‐cultural brokers. Thus, the type of social capital required to render multiple memberships beneficial and not harmful to the organizations also makes these organizations true indicators of a developing global civil society.     

The Effectiveness of Environmental Civil Society Organizations: An Integrated Analysis of Organizational Characteristics and Contextual Factors

A push to reverse unsustainable trends has come from environmental civil society, but its track record is somewhat inconsistent. Why are some environmental organizations able to enhance the environmental cause, while others fail to create a substantial impact in the move toward environmental sustainability? This paper considers related but disparate clusters of literature and identifies factors that have an impact on the effectiveness of civil society. It also addresses the ambiguity that is attached to civil society—a concept with considerable historical baggage and contextual differentiation. Given that each conceptualization of civil society has its own body of literature and that these do not necessarily speak to each other, we propose an analytical framework that integrates a variety of dimensions relevant to the analysis of environmental civil society organizations (CSOs): the degree of institutionalization, the mode of interaction with the state, sources of funding, the locus of mobilization, the choice of issue(s), and the degree of politicization. Using these organizational characteristics, our framework further integrates contextual factors, constructing a multidimensional space where there are opportunities and constraints for environmental CSOs. This framework allows us to examine diverse paths shaped by context-dependent strategic choices of environmental CSOs which may either limit or enhance their capacity to make an impact. These strategic choices are tracked by selecting entry points inspired by fieldwork conducted in Turkey—specifically, institutionalization, the choice of issue(s), and politicization.     

Challenges and boundaries in implementing social return on investment: An inquiry into its situational appropriateness

Nonprofit organizations (NPOs) and social enterprises are increasingly under pressure to justify their use of resources and report their impact on society. Frameworks that monetize social value such as social return on investment (SROI) have emerged as a response. The existing literature highlights many benefits and technical challenges of SROI, but largely ignores strategic and organizational learning aspects. This paper explores the use of SROI in an NPO conducting cultural heritage preservation. By analyzing the challenges managers face in agreeing on a reliable (“correct”) computation of SROI and in assessing the validity and relevance (“appropriateness”) of SROI, we seek to understand the challenges and boundaries of SROI. Challenges with a reliable computation of SROI are identifying stakeholders, the choice of proxies, the time horizons, and deadweight factors. Challenges with an appropriate SROI calculation are comparability, subjectivity, legitimacy, and resource utility. We argue that SROI calculations might not be reliable or appropriate in organizations with fuzzy purposes, broad value creation goals, broad target groups, very individual or subjective proxies, strongly lagged outcomes, complex or unobservable causality, and with lack of legitimacy among stakeholders. Organizations should not trustingly adopt SROI without being aware of these limitations.     

Organizational structure,leadership and readiness for change and the implementation of organizational cultural competence in addiction health services

Increasing representation of racial and ethnic minorities in the health care system and on-going concerns about existing health disparities have pressured addiction health services programs to enhance their cultural competence. This study examines the extent to which organizational factors, such as structure, leadership and readiness for change contribute to the implementation of community, policy and staffing domains representing organizational cultural competence. Analysis of a randomly selected sample of 122 organizations located in primarily Latino and African American communities showed that programs with public funding and Medicaid reimbursement were positively associated with implementing policies and procedures, while leadership was associated with staff having greater knowledge of minority communities and developing a diverse workforce. Moreover, program climate was positively associated with staff knowledge of communities and having supportive policies and procedures, while programs with graduate staff and parent organizations were negatively associated with knowledge of and involvement in these communities. By investing in funding, leadership skills and a strategic climate, addiction health services programs may develop greater understanding and responsiveness of the service needs of minority communities. Implications for future research and program planning in an era of health care reform in the United States are discussed.     

Organization and Management in the Third Sector: Toward a Cross‐Cultural Research Agenda

Third sector organizations in the industrialized and the developing world—and particularly the subset of third sector organizations known as development nongovernmental organizations (NGOs)—are becoming more culturally diverse in internal staff composition, management styles, and working environments. Although cultural issues have been largely absent from the nonprofit and the NGO research literatures, the organizational implications of societal culture and organizational culture are widely debated within other research fields. This article proposes a closer engagement between third sector management research and the wider study of cross‐cultural organizational issues within anthropology, development studies, and management theory. It argues that such an exchange is necessary if third sector organizational research agendas are to include changing organizational landscapes effectively, and the article concludes with some ideas for future research.     

Serve or Conserve: Mission,Strategy, and Multi-Level Nonprofit Change During the Great Recession

Change is frequently afoot in the nonprofit sector, both in the wider institutional environment in which nonprofits operate and within the organizations themselves. Environmental transformations—funding sources, supply and demand for collective goods, and administrative norms—create the circumstances in which organizations operate. Internally, change involves the alteration of goals, practices, and personnel. To explore how multiple aspects of change intersect across levels, we ask how organizations’ practices influence their experience of and reaction to changes in the environment. Turning open systems theories inside out, we argue that internal planning, routines, and missions give rise to organizational mindsets that imbue evolving environmental circumstances with meaning. We illustrate our argument using a unique longitudinal dataset of 196 representative 501(c)(3) public charities in the San Francisco Bay Area from 2005 to 2015 to assess both accelerators and obstacles of change. Empirically, we investigate predictors of organizational insolvency and the ability to serve constituents in the wake of the Great Recession. We find that strategic planning decreases the likelihood of insolvency whereas an orientation toward the needy increases spending. We conclude with our contributions to understanding of multi-level organizational change and nonprofit strategy.     

Strategic Responses to Resource Dependence Among Transnational NGOs Registered in the United States

Many of the world’s largest and most impactful transnational NGOs are registered in the United States where they engage in significant fundraising activities to support their global operations. Their reliance on the external environment for financial support exposes them to resource dependence and the possibility of external control. However, as civil society organizations organized as firms, transnational NGOs attempt to maintain operational independence from the donors upon which they rely for funding. This article contributes to resource dependence theory by identifying the strategies that transnational NGOs employ in response to resource dependence, explaining the emergence of strategic response, and exploring the conditions under which NGOs are capacitated to preserve organizational autonomy. The responses transnational NGOs employ include alignment, subcontracting, perseverance, diversification, commercialization, funding liberation, geostrategic arbitrage, specialization, selectivity, donor education, and compromise. Elements of this strategic repertoire empower NGOs to resist external control, even circumventing and influencing donor preferences. Findings are based on in-depth, face-to-face interviews with top organizational leaders from a diverse sample of transnational NGOs registered in the United States.     

Organizational Culture in Civic Associations in Russia

The organizational culture of nonprofit organizations is affected by the context in which they are embedded. Based on a qualitative study of local civic associations in Novosibirsk, Russia, this article illustrates how nonprofit organizational culture has been shaped by historical and contemporary social and cultural conditions. The fluid situation for civil society in Russia has generated varied organizational culture across nonprofits. Interview data reveal different value orientations, distinct group identities, and different images of the ideal civic association: as a social establishment, as an outlet for self-expression, as a network of experts, or as a social startup. This resulting diversity of organizational culture has implications for the potential for partnerships among nonprofits, between nonprofits and government, between nonprofits and businesses, and also for the organizational survival of nonprofits in this setting.     

Mapping the Level of Development of Grassroots NPOs in China

Grassroots NPOs have emerged in China in large numbers. Although knowledge about the Chinese nonprofit sector, especially its relationship with the government is accumulating, knowledge regarding the operations of the grassroots NPOs is lacking. This study reviewed the level of development of 78 South China grassroots NPOs involving in rural education. By collecting organizational information on the NPOs’ products, structure and management, governance, human resources, finance and marketing, we developed a framework to assess their capacity. Based on organizations’ performance in the six domains, they were categorized into four different groups: the amateur do-gooders, the start-up charities, the grassroots in transition, and the aspiring young NPOs. We described the key characteristics of each group, and discussed how government policy and organizational leaders’ attitudes influenced organizations’ behavior and development. The assessment tool can be used to guide organizational capacity building in the future.     

Strategy and Structure in Managing Global Associations

A key aspect of civil society worldwide is the emergence of thousands of nongovernmental organizations that operate on a global scale. The special challenges of organizing and managing these organizations include massive communications problems and the need to accommodate a wide diversity of interests. In this paper, we ask what kinds of organizational structures and management strategies are utilized by globally oriented nongovernmental organizations involved in the development of civil society, and we consider the advantages and disadvantages of alternative structures. From 15 case studies, we find that three principal types of structures are utilized: corporate partnerships, federations, and membership associations. We also find that management challenges are addressed in various creative ways within these structures, and that the federation form appears to be generally effective and avoids some of the risks associated with other forms.     

How might servant leadership work?

This study examines the mechanics of servant leadership, particularly how it enhances organizational citizenship and how that drives organizational effectiveness. A case study of three successful Catholic parishes identified three direct leadership mechanisms—invitation, inspiration, and affection—that evoke and nurture the service of others. The case analysis also identified two organizational leadership mechanisms—culture building and structural initiatives—through which servant leaders fostered organizational citizenship. This study contributes to an understanding of organizational effectiveness by suggesting how leaders might foster the growth and development of others, build servant‐oriented organizations, and improve overall organizational performance.     

Pragmatic optimism,crisis leadership,and contingency theory: A view from the C-suite

In the last three decades, the theory of strategic conflict management has been developed so that it is a strong framework for considering the factors that influence an organization’s response to crises and identifying the importance for dynamic and flexible approaches to crisis decision-making and communication. While leadership is considered one of the critical internal contingency factors but individual characteristics of key decision-makers, like the CEO, are also one of the most understudied ones. At the same time, the concept of optimism has long been explored as a factor influencing performance and positive outcomes in many arenas, but with scant evidence in the application to senior-level leadership or crisis contexts. In fact, in the crisis literature where optimism and pessimism is addressed, it largely argues that crisis leaders should adopt a pessimistic mindset. For this study senior-leaders in multinational companies responsible for managing employees in an average of 70 countries each and with extensive crisis leadership experience reflect on their own experiences during crises. Findings indicate that optimism is a critical trait in successful crisis leadership connecting to positive outcomes for the teams and organizations. These data also provide critical insights that develop a stronger understanding of contingency planning in crisis management because we have identified a trait that amongst an elite group of managers with extensive crisis experience was consistently attributed to their own success as crisis leaders.     

Issues Management Mediation of Linkages Between Environmental Complexity and Management of the Public Relations Function

Issues management (IM) is the process that allows organizations to know, understand, and interact effectively with their environments. In this study, the approach to IM practices in organizations is posited to mediate the relation between perceived environmental complexity and the type of public relations practiced in organizations. Outer directed IM is a proactive, open-systems approach based on symmetrical presuppositions that uses IM instrumentally to make strategic decisions. Such an approach to IM is fostered by participative organizational cultures. When organizations face complex environments, outer directed IM and participative organizational culture increase the involvement of public relations practitioners in dominant coalition decision making. This, in turn, is positively related to practitioner enactment of the manager role. A study of public relations practitioners and IM specialists (N = 182) within large U.S. corporations confirmed the mediating influence of outer directed IM and participative culture on public relations practices.     

Does managers' motivation matter? Exploring the associations between motivation,transformational leadership,and innovation in a religious organization

Religious organizations are social systems operating in a complex and changing environment. By looking to an authority beyond themselves, religious organizations have comparatively little control over defining their own goals. In this juggling between sticking to the ultimate goal of an organization and adapting to complex changing environments, that is, in the juggling between tradition and renewal, transformational leadership seems to play an important role in religious organizations. The extensive body of literature on transformational leadership has focused more on the outcomes of transformational leadership than on its antecedents. We extend the existing literature by linking managers' motivation to their transformational leadership behaviors in a religious organization. More specifically, we examined the associations of intrinsic and prosocial motivation with transformational leadership, and we investigated the relationship between transformational leadership and innovation among 252 managers in the largest nonprofit organization in Norway, the Church of Norway. Analyses in structural equation modeling revealed a positive relationship between intrinsic motivation and transformational leadership, whereas the relationship between prosocial motivation and transformational leadership was not significant. Transformational leadership was positively associated with innovation. Based on the results of the study, we discuss practical implications regarding how to support intrinsic motivation, transformational leadership, and innovation in religious organizations.     

Toward More Targeted Capacity Building: Diagnosing Capacity Needs Across Organizational Life Stages

Investments to build nonprofit organizational capacity have increased rapidly in recent years as both funders and nonprofits seek ways to improve performance. Yet, while research has elucidated the variety of capacity areas organizations generally depend on, we do not yet have a clear empirical understanding of which capacity areas are important to focus on developing or how these capacity needs vary across organizations. Using a life-cycle perspective and extensive data on 71 human service organizations, we examine the relative strength of ten capacity areas at different stages of the nonprofit life-cycle. Findings contribute greater empirical grounding for research on organizational capacity development and have implications for researchers, managers, and funders interested in nonprofit capacity building.     

Leadership succession and the performance of nonprofit organizations: A fuzzy‐set qualitative comparative analysis

Leadership succession is critical to the performance of nonprofit organizations. Existing research has mostly treated leadership succession as an instantaneous event, and it has examined the independent effects of certain factors on organizational performance. However, little research has focused on the combinations of causally relevant factors. This article integrated organizational life cycle, resource dependence, and institutional theories, as well as the organizational fit literature, to explain how contextual and strategic factors combine to affect postsuccession performance. A fuzzy‐set qualitative comparative analysis (fsQCA) was used to analyze 15 succession events in Chinese environmental nongovernmental organizations (NGOs). The study identified four pathways to good NGO performance after succession. It also highlighted that it is not succession per se but the succession context (i.e. founders' control, board governance, professionalization, and political environment) and the strategic orientations of the successor that affect postsuccession performance in nonprofit organizations.