移动支付服务初始采纳模型及其实证研究

基于中国移动商务情景,从社会影响、个体特征和技术属性的整体视角对移动支付用户初始采纳行为进行了实证研究.采用结构方程模型对收集的240份初始采纳样本进行分析发现,技术属性视角的2个正效用(相对优势和兼容性)对采纳意愿存在正向影响,2个负效用(感知风险和感知成本)对采纳意愿存在负向影响;个体特征视角的个体创新对初始采纳意愿施加了直接和间接的双重正向影响;社会影响视角的主观规范和形象对初始采纳意愿存在直接和间接的双重正向影响.     

感知价值和个人特质对用户移动购物采纳意图的影响研究

从消费者感知价值和自我效能感的角度,以基于价值的采纳模型和技术接受模型为理论基础,通过调研问卷方法研究影响消费者移动购物意图的若干关键因素.结果表明,用户对于移动购物的感知有用性和自我效能感影响了感知价值,并与感知价值一起影响采纳意图.所提出的移动购物采纳模型解释度较高,对用户采纳意图给出了技术特性视角和个人特质视角的比较全面的解释,并结合研究结果对移动购物的发展提出了具体的建议.     

隐私偏好设置与隐私反馈对移动商务用户行为意愿影响及交互作用的实证研究

随着互联网产业的快速发展，移动服务商能够更便捷地获取用户个人隐私信息，而对隐私信息保护又相对薄弱，从而导致用户越来越感知到个人隐私信息缺乏控制，也进一步影响着用户披露个人信息与使用移动商务的意愿，因而有必要探索新的隐私保护方法，并通过实证研究对其有效性进行验证。基于此，本文以公平理论、计划行为理论为基础，提出了面向移动商务环境的隐私偏好设置及隐私反馈，探究了其对移动商务用户披露个人信息与使用移动商务意愿（下简称行为意愿）的影响作用与机理，并采用PLS-SEM方法进行了实证研究。实证结果表明：所提出的隐私保护方法对用户感知的隐私控制（下简称感知控制）和行为意愿产生显著的直接正向影响，并通过感知控制间接正向影响用户的行为意愿，而隐私偏好设置和隐私反馈对用户行为意愿具有显著的负向交互作用，且隐私反馈对隐私偏好设置具有替代作用。     

Gender differences in entrepreneurial intentions: A TPB multi-group analysis at factor and indicator level

Previous research suggests that diverse factors predict gender differences in entrepreneurial intent. Our paper integrates and expands on previous findings using the Theory of Planned Behavior (TPB), including the deeper-level measurement model, allowing for a better understanding of the origin of differences. The results of a survey with business students indicate that the effect of gender on entrepreneurial intentions is mediated via personal attitudes and perceived behavioral control but not social norms. More precisely, vis-à-vis their male counterparts, women are more driven toward entrepreneurship by motives to ‘get organized’ (balance) that are less dominant in predicting personal attitude. Moreover, female students are somewhat less driven toward entrepreneurship by beliefs of internal control that are more dominant in predicting perceived control. Finally, while female students are also more motivated to comply with normative role models, this did not influence their entrepreneurial intentions over and above perceived behavioral control and personal attitude. We discuss both practical and theoretical implications of our findings.     

Linking young individuals' capital to investment intentions: Comparing two cultural backgrounds

By integrating the Entrepreneurial Intentionality Model and the Theory of Planned Behaviour, we explored the effects of human, social and financial capital on young individuals' investment intentions in two groups (97 English and 97 Greeks). Results indicated that human capital is directly and indirectly related to investment intentions via, first, subjective norms and, consequently, personal attitudes and perceived behavioural control, while social capital is only indirectly related to investment intentions via perceived behavioural control. In the individualistic group (English), human capital related directly and positively with investment intentions while social capital related indirectly to investment intentions via its positive relationship to subjective norms. With regard to participants from a collectivistic background (Greeks), human capital related indirectly to investment intentions via, first, subjective norms and, consequently, personal attitudes and perceived behavioural control, while social capital related directly and indirectly to investment intentions via perceived behavioural control. Financial capital was only negatively related to investment intentions in the total and Greek sample.     

基于TAM的移动证券用户采纳影响因素研究

移动证券具有广阔的应用前景,而消费者的参与是移动证券成功的关键。针对目前用户对移动证券采纳意愿不高这一障碍,对技术采纳模型进行拓展,将信息质量、结构性保障和相关群体纳入考量范围,构建了移动证券用户采纳的理论模型,试图探讨对用户采纳移动证券发生作用的影响因素。通过问卷调查,搜集了174份有效问卷,采用SPSS和AMOS软件进行统计分析和结构方程模型分析,对该理论模型进行检验,并进一步修正了理论模型。最后,对数据分析结果进行了讨论并指出未来的研究方向。     

Modelling the factors that influence the acceptance of digital technologies in e-government services in the UAE: a PLS-SEM Approach

Abstract

The digital technologies such as Internet play a crucial role in the management of operations of organisations in both public and private sectors. Such technologies support the implementation of effective digital business strategies. By reviewing the extant literature, this paper aims to identify factors that influence the intention to use digital technologies in order to develop a theoretical model which is then tested empirically using the PLS-SEM approach. While many studies have focused solely on the importance of social influence, perceived usefulness, perceived ease of use, awareness, perceived trust in technology, perceived trust in government, perceived cost and perceived risk, this article brings them together to explain their linkage, and quantifies the relationship. This study is the first empirical attempt to explore the factors influence e-government services adoption in the UAE. Most specifically, this article emphasises the role of social influence, perceived ease to use and perceived trust in technology as the important determinants of the intention to digital technology adoption. The paper expands the traditional discussion by incorporating six variables in a model that acts as facilitator or barrier in the intention to use digital technologies. This article helps practitioners to understand of which factors should be given emphasis in enhancing the intention to use digital technologies. The model developed in this paper is not only a response to the need to understand what causes the variation in the intention to use digital technologies from the operation management perspective, it is also a response to practitioner needs to use an appropriate construct to ensure the effective operation and use of the digital technologies in e-government services. The paper will help to identify the key issues surrounding the digital technologies adoption that may lead the successful operations of e-government.     

基于TAM的移动内容服务采纳分析

3G时代,提供能被消费者接受的移动内容服务是移动运营商和内容提供商实现利润的重要前提,其关键是明晰影响用户采纳移动内容服务的主要因素和影响途径。本文以技术接受模型为理论基础,在移动商务的环境下对其进行扩展,建立了整合用户创新性、外部影响和感知财务费用的移动内容服务采纳模型,并在此基础上提出了相应的假设,并通过结构方程模型的方法对假设模型进行了验证。实证研究发现,技术接受模型在移动商务环境下依然有效,而且用户自身的创新性、外部的影响和使用成本也影响消费者的采纳意图。     

Adoption of Mobile Telephony in Rural India: An Empirical Study

Mobile telephony has become one of the major factors driving the social and economic development of a country. The objective of this article is to identify factors affecting the adoption of mobile telephony in rural India and examine their impact on its adoption. An explanatory empirical methodology with sequential design was used for this purpose, and new factors that affect users’ decisions to adopt mobile telephony in rural India were identified. We extended the technology acceptance model by integrating new factors for a developing nation. This study found that ensuring service transparency and identifying opinion leaders in the local community are key requirements for increasing the speed of adoption in the rural India. The findings of this study will provide insights for service providers and policy makers to develop strategies and policies that will enhance mobile telephony adoption in rural India.     

Toward a Theory of Whistleblowing Intentions: A Benefit‐to‐Cost Differential Perspective*

In order to rescue information technology (IT) projects when they go awry, it is critical to understand the factors that affect bad news reporting. Whistleblowing theory holds promise in this regard and a number of salient factors that may influence whistleblowing intentions have been identified. However, an integrative theory that explains how they influence whistleblowing intentions has been conspicuously absent. In this research, we introduce and test a middle‐range theory of whistleblowing that can explain how and why a variety of factors may influence an individual's whistleblowing intentions. Drawing on the social information processing perspective, we propose that individuals holistically weigh the perceived “benefit‐to‐cost differential” and that this mediates the relationship between whistleblowing factors and whistleblowing intentions. Tests using data collected from 159 experienced IT project managers largely support our theoretical perspective, in which the central explanatory variable (benefit‐to‐cost differential) significantly mediates a majority of the proposed relationships. Implications of these findings for research and practice are discussed.     

Demographic and Attitudinal Correlates of Employee Satisfaction with an ESOP

A firm's adoption of an employee stock ownership plan (ESOP) has been hypothesized to increase employee productivity. Resulting employee productivity is hypothesized to improve firm profitability and thus ultimately improve stock performance. Most studies to date have tested potential relationships between the mere presence of an ESOP and changes in employee productivity and firm profitability. Few studies have attempted to identify the variables that are associated with employee satisfaction with an ESOP. In order to maximize the productivity gains associated with the adoption of an ESOP, researchers must first identify the relationships and variables most likely to positively affect employee attitudes and subsequently their satisfaction toward an ESOP. The purpose of this paper is to identify the demographic and attitudinal correlates of employee satisfaction with an ESOP. This exploration will provide a more substantive foundation for future research efforts in the area. Correlation and regression results indicated that employees' perceived influence on decision-making, perceived pay equity and perceived influence on stock performance, when examined separately, were each significant correlates of ESOP satisfaction. When combined with the modelled employee demographics in a step-wise regression model, only employees' perceived influence on stock performance, perceived influence on decision-making and age explained a statistically significant amount of variance in ESOP satisfaction.     

Insights into Flood‐Coping Appraisals of Protection Motivation Theory: Empirical Evidence from Germany and France

Protection motivation theory (PMT) has become a popular theory to explain the risk‐reducing behavior of residents against natural hazards. PMT captures the two main cognitive processes that individuals undergo when faced with a threat, namely, threat appraisal and coping appraisal. The latter describes the evaluation of possible response measures that may reduce or avert the perceived threat. Although the coping appraisal component of PMT was found to be a better predictor of protective intentions and behavior, little is known about the factors that influence individuals’ coping appraisals of natural hazards. More insight into flood‐coping appraisals of PMT, therefore, are needed to better understand the decision‐making process of individuals and to develop effective risk communication strategies. This study presents the results of two surveys among more than 1,600 flood‐prone households in Germany and France. Five hypotheses were tested using multivariate statistics regarding factors related to flood‐coping appraisals, which were derived from the PMT framework, related literature, and the literature on social vulnerability. We found that socioeconomic characteristics alone are not sufficient to explain flood‐coping appraisals. Particularly, observational learning from the social environment, such as friends and neighbors, is positively related to flood‐coping appraisals. This suggests that social norms and networks play an important role in flood‐preparedness decisions. Providing risk and coping information can also have a positive effect. Given the strong positive influence of the social environment on flood‐coping appraisals, future research should investigate how risk communication can be enhanced by making use of the observed social norms and network effects.     

The interplay between psychometric and sociometric data and the willingness to adopt innovations

Due to high failure rates of new products, marketers are seeking ways to actively manage the diffusion of innovations. It is well accepted that individuals, who exert a remarkably strong influence on others and are usually called opinion leaders, play an important role in the diffusion process. In marketing, such opinion leaders are typically identified by self-designation, which can be biased. A second option to identify opinion leaders is the use of sociometric data which becomes increasingly available. In this paper we examine the effect of social position on the perceived opinion leadership and the resulting behavioral intention in terms of adoption behavior. In an empirical study, we examine the adoption of a new drug called “Byetta” and find that sociometric opinion leadership is an antecedent of the psychometric characteristic. Our results also confirm that such opinion leaders are more likely to adopt innovations. We also find that opinion seekers, individuals who often sought information or opinions from interpersonal sources, can be more easily identified with psychometric data. They are more restrictive in terms of adoption. Interestingly, both types are active as market mavens and thus may either advocate the adoption of the innovation or may be frankly conservative regarding the new product adoption. If opinion seekers can, however, be persuaded to adopt the innovation, they may also serve as an important multiplier. This has several implications for pharmaceutical firms that try to optimize their sales force—influencing opinion leaders may indeed start and fasten the adoption process of innovative products. But it is also necessary to allay opinion seekers’ doubts since they might slow down the adoption process. The identification of opinion leaders might not only be based on difficult to obtain psychometric data, but also on sociometric data from social networks, which is becoming more and more available.     

Propensity to adopt technological innovations: the impact of personal characteristics and organizational context

This study investigated how personal characteristics and organizational context are associated with strategic decision makers' intentions to adopt technological innovations. Positive significant relationships were found between hospital top managers' intentions to adopt potential innovations and risk propensity, self-efficacy, perceived organizational strategy, perceived information processing capacity, and perceived resource availability. The impact of personal and organizational factors on intentions to adopt, implications of our results, and future research directions are discussed.     

Turnover intention: the effects of core self-evaluations,proactive personality,perceived organizational support,developmental feedback,and job complexity

Despite extensive examination of predictors for turnover and turnover intention, most studies have focused on attitudinal and behavioural aspects of individual employees. Based on a study of knowledge workers in a Korean conglomerate, we investigated the effects of personal (i.e. core self-evaluations and proactive personality) and contextual factors (i.e. perceived organizational support, developmental feedback, and job complexity) on turnover intention. There were modestly negative but significant correlations between the contextual factors and turnover intention. In addition, core self-evaluations were found to be negatively related to turnover intention. Managers and human resource development professionals could play a pivotal role in retention of these knowledge workers by building better practices related to organizational culture, providing job redesign, and engaging in other employee developmental practices such as coaching.     

Risk and Benefit Perceptions of Mobile Phone and Base Station Technology in Bangladesh

Research in developed countries showed that many citizens perceive that radio signals transmitted by mobile phones and base stations represent potential health risks. Less research has been conducted in developing countries focused on citizen perceptions of risks and benefits, despite the recent and rapid introduction of mobile communication technologies. This study aims to identify factors that are influential in determining the tradeoffs that Bangladeshi citizens make between risks and benefits in terms of mobile phone technology acceptance and health concerns associated with the technology. Bangladesh was selected as representative of many developing countries inasmuch as terrestrial telephone infrastructure is insubstantial, and mobile phone use has expanded rapidly over the last decade, even among the poor. Issues of importance were identified in a small‐scale qualitative study among Bangladeshi citizens (n = 13), followed by a survey within a sample of Bangladeshi citizens (n = 500). The results demonstrate that, in general, the perceived benefits of mobile phone technology outweigh the risks. The perceived benefits are primarily related to the social and personal advantages of mobile phone use, including the ability to receive emergency news about floods, cyclones, and other natural disasters. Base stations were seen as a symbol of societal advance. The results furthermore suggest that overall risk perceptions are relatively low, in particular health risks, and are primarily driven by perceptions that related to crime and social inconvenience. Perceived health risks are relatively small. These findings show that risk communication and management may be particularly effective when contextual factors of the society where the system is implemented are taken into consideration.     

Leadership and Uncertainty: How Role Ambiguity Affects the Relationship between Leader Group Prototypicality and Leadership Effectiveness

In social identity analyses of leadership the role of leader group prototypicality (the extent to which the leader is representative of the collective identity) in leadership effectiveness is emphasized. We extend this analysis by identifying role ambiguity as a situational influence that feeds into the desire to reduce uncertainty, as a moderator of the relationship between leader group prototypicality and indicators of leadership effectiveness (perceived effectiveness, job satisfaction and turnover intentions). Role ambiguity is proposed to lead people to turn to their group memberships, making leadership effectiveness more contingent on the extent to which leaders are group prototypical. Results of a survey of n=368 employees of four Italian companies supported this hypothesis. Role ambiguity and leader group prototypicality interacted in predicting perceived effectiveness, job satisfaction and turnover intentions, such that leader group prototypicality was more strongly related to leadership effectiveness for employees experiencing greater role ambiguity.     

A Matter of Reputation and Pride: Associations between Perceived External Reputation,Pride in Membership,Job Satisfaction and Turnover Intentions

This study investigates how job satisfaction and turnover intentions are related to external reputation as perceived by employees and their pride in membership. Based on a cross‐sectional survey including 439 employees, it also provides insights into external reputation as a possible source of collective pride. Study results indicate that, in agreement with social identity theory, outsiders' views of the organization are closely associated with employees' pride in organizational membership as well as job satisfaction. Both pride and job satisfaction mediate the relationship between perceived external reputation and turnover intentions. Hence, a favourable reputation matters in managing turnover intentions and is closely related to employee pride and satisfaction. Tenure of employees is positively associated with pride while intensive customer contact is negatively related to perceived external reputation and pride. Implications pinpoint the need for alignment of reputation management and human resources management. Furthermore, managers need to focus on new staff and employees with frequent customer contact and should implement pride‐building strategies according to the tenure of employees and intensity of customer contact.     

Mining the hidden seam of proximity m-payment adoption: A hybrid PLS-artificial neural network analytical approach

This study investigates the adoption of proximity mobile payment services (PMPS) using, for the first time, an extended version of the decomposed theory of planned behaviour (DTPB) and considering both the linear and non-linear relationships depicted in the proposed model. Based on a two-stage hybrid analytic methodology, the proposed model was validated empirically using a sample of 951 participants. First, partial least squares (PLS) regression was used to identify the significant drivers of PMPS acceptance predictors. Artificial neural networks (ANN) were then used to rank the relative influence of the significant adoption drivers obtained in the previous step. The PLS results indicate that the extended DTPB provides a solid theoretical framework for studying the adoption of PMPS. The results of the PLS-ANN sensitivity analysis confirmed the PLS results regarding the importance of the determinants' of normative and controlling customers’ beliefs, although there were some contradictions concerning the determination of customer attitudes and behavioural intentions towards PMPS usage. The results are discussed and implications are offered.     

Leadership decision-making: A behavioral reasoning theory analysis

Behavioral reasoning theory proposes that context-specific reasons are critical in decision-making, intention formation, and behavior. Reasons are especially important for leaders because of their frequent need to justify their decisions to others. Past behavioral intention theories, such as the theory of planned behavior, have not accounted for the impact of reasons on decision-making processes. Moreover, behavioral reasoning theory hypothesizes that reasons not only influence leaders' attitudes, subjective norms, and perceived control to act, they also directly influence leaders' intentions to act (through explicit or implicit processes). We tested theoretical propositions in a special case of executives' decisions to employ youth workforces (N = 283). Results demonstrated support for the theory, including its predictive validity over the theory of planned behavior. Regarding theoretical extensions for future research, the theory suggests that leaders' decisions could benefit from a careful analysis of their attitudinal, normative, and control perceptions as well as an explicit consideration of their specific behavioral reasons that are grounded in relevant fact, objective evidence, and empirical research. Finally, the possible link between leaders' justifiable reasoning and followers' perceived procedural justice and satisfaction is discussed.