U.K. chemicals—Strategic planning or industrial strategy

A distinction is drawn between chemical industry strategic planning and planning related to particular products, markets and investments.

For the past decade, the industry has collaborated closely with government and unions on industry and sector planning studies, mainly through the Chemicals EDC and its working parties. Recent government legislation and policy has sought to formalise the joint planning process through planning agreements and an industrial strategy, these being mainly concerned with specific investments and market developments. Problems inherent in this approach are discussed.

Some major strategic issues involving both government and industry are identified.     

Marketing planning in a service economy

This article discusses the need for effective planning of the vital services which support modern industrial economies. The influence of the public sector on private industry has grown substantially over the past decade. Government intervention in industry is no longer unique; the public sector and the private sector are in tandem and corporate planners in both areas should establish and develop a fruitful dialogue.     

Learning in Public Sector Organizations: A Theory of Action Approach

The importance of learning has since long been acknowledged for both business and public sector organizations. However, learning theory and research have tended to neglect the differences between these organizations, and to develop in separate and unrelated directions. To address these developments, this paper purports, first, to develop a theoretical framework that integrates various concepts from the fields of public policy learning and organizational learning, and that is specifically directed at public sector organizations. Second, the paper purports to illustrate the utility of this framework by applying it to policy-making in a Dutch municipality, the Pegasustown prostitution case.     

Diagnosis of Organizational Culture in Public Sector Undertakings Undergoing Reforms

This study investigates a comparative analysis of civil servants’ perceptions of organisational culture in two public sector undertakings undergoing public sector reform in Fiji, and a public administration industry reference group. Data collected from Fijian civil servants and analysed superficially indicate similarity in cultures and suggested intervention strategies to create the preferred organisational cultures. In addition, the findings show the criticality of deciphering and understanding public sector organisational culture at both the superficial and deeper levels, in order to guide intervention strategies and support sustained organisational change.     

Corporate and managerial characteristics as drivers of social responsibility disclosure by state-owned enterprises

The public administration sector, including state owned enterprises (SOEs), has developed various types of information disclosure practice, in response to stakeholders’ demands, in parallel with developments in the private sector. This paper analyses the corporate social responsibility (CSR) information disclosed by SOEs and the influence exerted by the characteristics of the SOEs themselves (size, industry sector, degree of government ownership and number of years in operation) and by those of their managers (age, gender, CSR education profile and CSR responsibilities in the workplace). To do so, an index of CSR information disclosure was created, based on the responses made to a questionnaire in this respect. An empirical regression model was then applied to test and categorise the factors analysed. According to the results obtained, the size and sector of the SOE, together with the manager’s CSR responsibilities, are the factors that most significantly affect the online disclosure of CSR information.     

Efficiency of telecommunications companies in European countries

The telecommunications sector has undergone the most drastic changes in terms of market liberalization and has dominated the privatisation process in most countries in terms of the size of its assets and because this industry is the flagship of public services. The purpose of this study is to conduct a comparative analysis of the efficiency of eleven European privatised Public Telecommunications Operators PTOs from 1997 to 2005 and to determine whether privatisation, liberalisation and investment in infrastructure have increased their efficiency or not. We make use of the DEA methodology to analyse the efficiency of PTOs, as this model is especially appropriate to analyse organisations whose production process does not result in the obtaining of a product but in the delivery of a public service. In spite of the technological progress, our results do not show that the comparative performance of PTOs has grown significantly during the period analysed. Therefore, we must take into account other factors such as privatisation, state regulation and organisational changes to determine their performance. From our study, we can conclude that not all companies have been able to adapt equally to the competitive market. The non-efficient companies have traditionally operated in a protectionist market and they continue in a monopolistic situation in spite of market liberalization.     

MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER

The ability of telecommunication operators to focus successfully on the customer has proven to be one of the most competitive issues toward the end of the 20th century. The services management literature is short of theoretical and empirical studies on customer satisfaction measurement in the telecommunications industry. This, however, is contrary to the industry practice since almost all major telecommunications companies around the world gather information about customer satisfaction and other related information about the quality of their services. Our research focuses on the customer satisfaction function of residential customers of a major European telecommunications company. Customer satisfaction is seen as the overall performance of the telecommunications company stemming from adequate service provision, value for money, loyalty, and relationship management. The antecedents of the performance of the organization are obtained from the contact points between the customers and the service points of the telecommunications company.     

The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1

The recent developments in relationship marketing have increasingly focused attention on the beneficial effects of customer retention. The notion of building relationships and delivering quality service in order to encourage loyalty is perhaps of particular importance in the service sector where it is often argued that customer attraction costs are significantly higher than retention costs. Central to the idea of investment in the development of service quality and customer relationships is the belief that such investments will enhance loyalty, retention and profitability. Empirical evidence on the extent to which such links exist is still partial. This paper explores the relationship between service qualitylcustomer relationships and customer loyalty and retention using evidence from the UK banking sector and its small business customers.     

Making planning relevant to public agency management

The special considerations of planning in the public area have exercised many minds during the last decade. In this article the author reports on the particular experience of the (U.S.) Food and Drug Administration (FDA) from the initiation of a new planning system in 1972 to 1975. The lessons learned and the conclusions drawn from this experience are described in the article, many of which will have relevance to public sector planning in other environments.     

Public Sector Wage Premium in Canada: Evidence from Labour Force Survey

Although previous research has pointed to a public/private sector wage gap for men and women in Canada, the extent of this gap has not been measured in recent years. Using data from the Canadian Labour Force Survey for September 2008, and using an endogenous switching regression framework to control for self‐selection, I find that both men and women earn a wage premium in the public sector in Canada, although the premium is higher for women. The pure wage premium or economic rent that public sector workers receive relative to their counterparts in the private sector is $1.09, or 5.4 per cent for men and $3.15, or 20 per cent for women. An analysis of selection in the pubic/private sector reveals that public sectors workers are ‘positively selected’ on observables and consist of the ‘cream of the crop’.     

电信产业投入产出模型的应用研究

本文以全国价值型投入产出表中独立出来的电信产业投入产出表为基础,探讨投入产出模型方法在我国电信产业中的应用,主要介绍了电信产业投入产出模型的开发背景、模块层次结构及其应用分析。     

Patterns of Strategic Change in Health Care: District Health Authorities Respond to AIDS*

The literature on strategic change is based mostly on research in the private sector. This paper suggests that change in public sector organizations is equally worthy of study and can offer novel insights. Findings from research into the development of services for HIV/AIDS in NHS health districts are used to illustrate six generic themes in strategic change processes. The first theme concerns the role of context in potentiating change, and in promoting a diverse response in different localities despite unifying government guidelines. A second theme introduces the initiators of change, the ‘product champions’, a less homogeneous group than is sometimes suggested. Although personal status, energy and pro-activity were shared characteristics, individuals differed in style and methods used to attain goals. Theme three highlights social movements as mediators of change. Consumerism has affected both private and public sector industry, but for HIV/AIDS the process has been particularly visible. The mobilising role of crisis comes next. A three phase model is suggested, linking ‘crisis-as-threat’ and ‘crisis-as-opportunity’ theories. A fifth theme concerns changes in organizational culture provoked by HIV/AIDS, and the role played by symbolism - often unpredictable and not easily manipulated by management. The last theme is organizational learning; how learning about HIV/AIDS diffused through the districts, and how well learning generalizes to other issues. In conclusion, it is argued that the study of processes of change in a public sector organization can contribute to general models of strategic change and help to develop organizational theory.     

Planning in a state of turbulence

This paper is concerned with an exploration of the role of the long range planner, whether in the private or public sector of the economy, and the impact made upon the processes of his work by government's increasing propensity to manipulate the economy. The authors' researches over the last 2 years into the comparative nature of planning processes in the U.K. economy have made it abundantly clear to them that planners are increasingly concerned at the dangerous potential of such impact upon their forecasting procedures. The emphasis here will rest upon the planner in private enterprises, although the authors' work in both local government and the nationalized enterprises suggest that the problem is of equal importance in these sectors.The authors consider first the past nature of the search processes in long range planning and the context of such attempts to narrow down the range of variables that form the enterprise's perception of its future. Secondly, they examine the emerging discontinuity and the changing role of government, with particular reference to indicative planning concepts. Then they introduce some of the findings of a recent survey of attitudes towards long range planning in the construction industry of the U.K., a sector vitally influenced by turbulence in the economy and with particular interest in government's ideas of macro-planning. Finally Edwards and Harris examine the implications to government and to planners of their findings.     

Competing with AT & T

This article discusses the transformation of the telecommunications industry from the perspective of one of the key long- distance voice industry participants, GTE Sprint. In reviewing the restructuring in long-distance voice telecommunications two major aspects are addressed; first, a commentary on the changes which have taken place and their causes, including a brief discussion on GTE Sprint's history and strategic planning process; and second, a section on the new, ‘post-divesture’ environment and GTE Sprint's strategic response to the new environment.     

The effect of public involvement on firm inefficiency: evidence using Japanese private firms

The purpose of this paper is to investigate the effect of public involvement on firm inefficiency. Public involvement is defined as the actions taken by governments to control firm management, as expressed in regulation and public ownership. We make the following three contributions. First, we show public involvement is an important determinant of the inefficiency of private firms. Although public involvement has been shown to influence firm behavior in public or regulated sectors, existing studies in the private sector tend to ignore its effects. Second, we analyze firm inefficiency rather than firm performance by focusing on cost factors. Previous work tends to use performance measures such as return on assets or return on equity rather than inefficiency measures to judge a firm’s management level. Performance measures are problematic, however, in that they are affected by not only cost factors but also demand factors. Therefore, we must separate these factors when we analyze a firm’s management. Third, we use a stochastic cost frontier model for the estimation. Although this is a suitable approach for estimating firm inefficiency, it is rarely used for private firms. Our results suggest that public ownership increases firm inefficiency while regulation decreases firm inefficiency. It is also clear that the effect of public ownership is not significant in the manufacturing industry, while it is strongly significant in the nonmanufacturing industry. This shows the importance of studying the effect of public involvement in the private sector.     

A New Look at the Public Wage Premium in Italy: The Role of Schooling Endogeneity

This paper uses a sample of male workers to estimate public and private wage structures and the public wage premium for Italy. Results from a model with endogenous sector and schooling suggest that public employees have on average lower unobserved wage potentials in both sectors than private employees, but work in the sector where they benefit from a comparative wage advantage. Schooling is positively correlated with wages in both sectors, and controlling for that is crucial to get more reliable estimates and predictions. The associated average unconditional public wage premium is 12 per cent. The net premium is 9 per cent, but not statistically significant.     

Managing public policy issues

The role of the public sector has expanded significantly in the last 40 years. The ability to anticipate public policy changes has become a critical component of an organization's environmental scanning activities. Today, every segment of society is affected by the development of government policies and programmes. Organizations that correctly anticipate government actions can achieve significant benefits and minimize loss potentials. Given the size and role of government, a significant literature has emerged which attempts to analyse and assess likely public policy developments. The objective of this article is to develop a simplified format, based on this literature, which will allow organizations to develop a check list against which potential public policy actions may be assessed.     

The Public–Private Job Satisfaction Differential in Italy

Abstract. This paper uses Italian survey data for 1995 to study the differences in satisfaction for six non‐pecuniary job attributes between public and private sector workers. Results indicate that public employees differ from private employees in the way they evaluate satisfaction with job security, consideration by colleagues, and safety and health job features, whereas there are no differences in their assessment of satisfaction with effort levels and interest for the job. In particular, we find that the premium for public employees is quantitatively higher, especially in the case of satisfaction with employment losses. Moreover, there are significant differences in the determinants of satisfaction across sectors.