员工情绪管理对工作绩效影响的实证研究——以服务型企业为例

员工情绪管理能力的强与弱,不仅影响员工个人的身体和心理健康、工作表现和人际关系,甚至会影响组织整体绩效的优劣。高绩效的员工不但需要具有突出的服务技巧、更高的服务智力和娴熟的应变能力,而且应该擅长调整自己的情绪以保持工作中情绪的稳定以及与同事、客户之间良好的关系。实证研究表明:情绪管理的四个维度(情绪觉察、情绪表达、情绪调整和情绪运用)之间存在显著的正相关关系,其与自我效能感之间以及与工作绩效三个维度(任务绩效、人际促进、工作奉献)之间也存在显著的正相关关系。同时,自我效能感与工作绩效三个维度存在显著的正相关关系。因此,服务型企业员工的情绪管理、工作绩效和自我效能感之间均存在显著正相关关系。     

职业自我效能感：辅导员职业化的心理保障

辅导员职业自我效能感是辅导员对自已是否具备从事辅导员职业的能力,以及能否利用掌握的技能很、好完成本职工作的自信程度。有两方面的因素影响辅导员职业自我效能感：辅导员个人因素与组织管理因素。辅导员职业自我效能感将影响辅导员的专业承诺、内在工作动机、职业决策、工作绩效、身心健康等,进而影响辅导员队伍的职业化建设。可通过明确职责及降低强度、加强培训提升能力、合作交流榜样示范、合理宣泄加强疏导四个途径提升辅导员职业自我效能感。     

江苏快递企业员工组织支持感、工作嵌入与工作绩效的相关性研究

本研究选取江苏快递企业员工作为研究对象,通过大规模问卷得到455份有效问卷,在相关分析的基础上进行结构方程统计分析.研究结果表明:组织支持感的各维度对工作绩效有显著正向影响;相较于价值认同和关心利益,工作支持对关系绩效的正向影响最强烈;组织支持感的各维度对关系绩效的影响均大于其对任务绩效的影响;工作嵌入在组织支持感和工作绩效间起到部分中介的作用.     

“整合高校”青年教师自我效能感与职业生涯管理现状分析——对福建6所整合高校青年教师的调查

从整合高校青年教师的职业发展入手,通过对福建省6所经历过整合或正在整合的高校青年教师自我效能感和职业生涯管理水平的实证性调查统计分析表明：整合高校青年教师个人教学效能感要高于一般教学效能感,自我职业生涯管理高于组织职业生涯管理;自我效能感与职业生涯管理的人口变量特征——性别、年龄、学历、职称对整合中高校青年教师的自我效能感的影响不显著,而对职业生涯管理有显著影响;自我效能感与职业生涯管理之间均存在着显著正相关。     

组织公平感对员工工作绩效的影响机制研究

本文在分析组织公平感与员工工作绩效关系已有文献的基础上,从理论上提出了组织公平感的三个维度(包括分配公平、程序公平和互动公平)分别对员工绩效(包括任务绩效和关系绩效)的综合影响模型,指出组织公平感不仅对员工工作绩效产生直接影响,还会通过领导—成员交换关系和组织承诺这两个中介变量对员工绩效产生间接影响。     

雇佣保障与员工绩效的关系研究

本文主要研究我国生产制造型企业雇佣保障与员工绩效之间的关系。本研究发现雇佣保障在总体上对员工的任务绩效与情境绩效都具有积极的影响,但雇佣无保障对员工任务绩效与情境绩效的工作奉献维度也具有正向作用,对情境绩效之人际促进维度的正向作用则不明显。即雇佣保障与员工的任务绩效和工作奉献之间呈显著的U型曲线关系;而与人际促进之间更可能是线性关系。     

基于心理契约的管理类核心员工激励探析

企业管理类核心员工是组织核心竞争力的主要来源之一,调动管理类核心员工的积极性可以提升组织的创新能力和绩效,并持续不断地为企业带来长期利益。根据管理类核心员工具有综合素质高、工作中追求自我价值的实现以及所处工作岗位的关键性等主要特点,将心理契约引入管理类核心员工的激励具有必要性。结合心理契约的交易维度和关系维度两个维度,构建管理类核心员工的激励模式,有助于企业更好地调动和发挥管理类核心员工的工作积极性和创造能力。     

基于自我概念视角下的大学生时间管理倾向调查

采用问卷法,调查分析大学生自我概念、时间管理倾向状况及二者之间的关系,发现:1.大学生时间管理倾向的三个维度中,在时间监控观和时间效能感上,性别差异显著。2.大学生自我概念总体水平性别差异显著,在心理自我维度上出现文理科差异。3.大学生时间管理倾向与自我概念有着密切关系,而且时间价值感、时间监控观和时间效能感可以对总体自我概念起预测作用。     

导游心理资本构建及其对离职倾向的影响研究

从心理资本的角度出发,用实证的方法研究泉州导游心理资本的构成因素,对导游离职倾向的影响及影响程度。研究结果表明:导游心理资本由自我效能感、希望、韧性、乐观和情绪智力五个维度构成;五个维度与离职倾向均呈负相关关系,其中情绪智力、希望和乐观三个维度与离职倾向呈显著负相关关系,自我效能感、韧性与离职倾向的负相关关系不显著;对离职倾向影响程度最大的是乐观,其次是希望。     

高中教师情绪智力和教学效能感的关系研究

为探讨高中教师情绪智力和教学效能感之间的关系,采用情绪智力量表和教师教学效能感量表对311名高中教师进行问卷调查。结果显示,相比于普通成人而言,高中教师情绪智力较高;情绪智力的四个维度中自我情绪评估、对他人的情绪评估以及情绪的调节这三个维度均与个人教学效能感和一般教育效能感有着显著的正相关(p<0.05),情绪运用仅与个人教学效能感相关(p<0.01);自我情绪评估和情绪的调节两个维度分别解释个人教学效能感总变异量的14.5%和1.2%,情绪的调节解释一般教育效能感总变异量的2.4%。基于此,高中教师应该保持一个积极、愉快的情绪状态,并通过各种渠道充实专业和教育科学方面的知识,有意识地提高教育教学能力。     

党政领导干部心理工作环境与主观幸福感关系初步研究

选取沿海某省563名党政领导干部作为研究对象,对其心理工作环境特征以及与主观幸福感的关系进行初步研究。结果表明:48.5%的被调查者处于职业紧张状态,11.4%被调查者处于付出回报失衡状态;同事支持,工作自主性,工作回报,内在投入与主观幸福感有显著相关;同事支持,工作自主性和工作回报对个体成长发展体验和身心健康体验具有正向预测作用,内在投入对个体成长发展体验和身心健康体验具有负向预测作用。     

Parenthood and psychological well-being: Clarifying the role of child age and parent-child relationship quality

Although recent scholarship has emphasized the importance of examining the rewards of raising children in understanding variations in psychological consequences of parenthood, empirical research remains focused on the demands of parenthood. Using a sample of parents with children aged 0-22 in the National Survey of Families and Households (N = 6228), this paper examines the association between age of children and parental psychological well-being, focusing on a key element of rewards of parenthood, parental relationship satisfaction with their children, as a mediator of the link. Findings indicate that parents whose oldest child is under age five report higher satisfaction with the relationship with their children, higher self-esteem, higher self-efficacy, and less depression than do parents whose oldest child is school-age or adolescent. When parental satisfaction is taken into account, the differences in self-esteem, self-efficacy, and depression by age of children disappear.     

绩效工资改革探讨

绩效工资是依据员工个人绩效而增发,是通过对员工绩效的有效考评为基础,实现将工资与考评结果挂钩的工资制度.它的理论基础就是:"你的报酬是你应该得到的".对业绩进行考评,然后以之为基础计算薪酬,既体现了客观公正,又推动了员工之间的竞争,从而推动事业单位提升业绩.     

对社会工作职业化问题的理论探讨

本文在讨论社会工作的性质和职业化问题时，强调社会工作知识体系和专业规范的意义。它界定了社会工作的三大职业领域，也阐释了社会工作自主性的合义。在此基础上，文章还讨论了目前在社各工作研究中出现的一些偏向．以利于加深对社会工作专业化和职业化问题的认识。     

企业组织与员工间的交换:均衡与非均衡——基于我国企业组织员工认知差异的角度分析

组织员工之间的交换并非总是均衡的,也存在非均衡交换。这一现实及其原因逐渐受到一些学者的关注。Tsui等学者研究发现,在过度投资型组织,员工绩效不佳的原因是类似Adams描绘的过度报酬;在投资不足型组织员工仍然表现出高承诺的原因是工作嵌入。本文抽取31家企业的中层管理者及其下属,形成231份配对问卷,研究发现组织员工双方在组织投入及员工工作投入方面存在较大的认知差异,这是组织支持与员工需求不匹配,彼此对组织支持与员工投入看法迥异的重要原因。研究还发现,不同性质企业组织员工双方在认知差异程度及工作投入变量的维度方面存在较大的差异;相较于外企,国企存在着投资过度,而民企存在着投资不足。     

Gender composition of occupations and occupational characteristics: Explaining their true relationship by using longitudinal data

This paper analyzes the relationship between the gender composition of occupations and occupational characteristics that describe working arrangements and qualification requirements. While prior studies showed associations between the representation of females in occupations and these occupational characteristics, we are the first to explain their true relationship by applying an analytical research design. In this regard, we add three alternative relationship patterns to the widespread assumption that occupational characteristics affect the representation of females in occupations. First, it is possible that the relationship works in the opposite direction. Second, the relationship does not necessarily have to be causal but can just be a historical connection. Third, the representation of females in occupations may follow a self-enforcing cycle. To put the relationship between the gender composition of occupations and occupational characteristics to the test, we create a unique occupation panel dataset that aggregates individual data from the 1996 to 2012 waves of the German Microcensus. Our results confirm that occupational characteristics determine the representation of females in occupations. Moreover, we find some evidence that the representation of females follows a self-enforcing cycle.     

Women's employment patterns and occupational achievements

This paper suggests that employment patterns and occupational advancement are related: Those less extensively and less continuously employed will have less investment in human capital, fewer opportunities to move to higher positions in the occupational structure, and, consequently, less gain in occupational rewards over the work life. Here National Longitudinal Survey data for women 30 to 44 years of age in 1967 are used to examine the effects of women's employment experience on their status gains from their career beginnings to 1971. A small but significant effect of employment experience on status gain is found for whites, but not for nonwhites.     

改善医患关系 减少医疗纠纷

医疗护理工作具有很强的风险性,在任何诊疗护理工作中,要做到万无一失几乎是不可能的,都有可能发生无法预料或者不能防范的不良后果,导致医疗纠纷的发生不断上升。因此,医护人员应始终保持良好的医德医风,采取有效的防范措施,以病人为中心开展规范化服务,为患者提供良好的就诊环境,用精湛的业务技术解除患者的痛苦,加强医患沟通,建立良好的医患关系,尽力排除非医疗护理过失的纠纷,可以使医疗纠纷降到最低限度。     

A revised socioeconomic index of occupational status

Duncan's Socioeconomic Index (SEI), a widely used indicator of occupational ranking, is based on education and income data from the 1950 census. The major purpose of this paper is to offer a more contemporary version of this index. There are several reasons for doing so. Not only has the occupational classificatory scheme been altered, but the educational and economic characteristics of the American labor force and of specific occupational groups have changed since 1950. The two decades may also have seen a shift in the relations between the educational and economic attributes of an occupational grouping and its social standing or prestige. Second, the construction of the original SEI rested on the characteristics of the male labor force, rather than those of the total labor force. Third, in the process of updating the index, we illustrate how certain arbitrary decisions (dictated by data limitations) in the construction of the Duncan SEI served to vest the socioeconomic index with some artifactual properties. In the production of an updated version of the socioeconomic index, we use three approaches. First, we experiment with differing measures of the income and educational criteria. Second, we reconstruct the dependent variable, occupational standing, to provide a better approximation of the prestige measure used by Duncan (1961). Third, we consider the attributes of both the male and total labor forces in generating contemporary indexes of occupational status. We also compare the performance of the new socioeconomic indexes in models of occupational attainment against the performance of the original Duncan index and subsequent occupational prestige measures. The paper appends new socioeconomic indexes for detailed occupational titles based on the 1970 census classification of occupations.