Leadership and Listening: The Reception of User Voice in Today's Public Services

Over the last decade leadership has become a watchword in public service provision, especially in its association with the seemingly ubiquitous ‘delivery’ agenda. As leadership styles change in response to developments in the contemporary public service environment, it has become imperative for service providers to find ways to listen to service users. However, listening is itself widely recognized as an underdeveloped public sector competency. This article addresses the relationship between leadership and listening. Using findings from recent research, it identifies a ‘listening gap’ in public services, before pointing to ways in which this gap might be better understood and subsequently narrowed. In doing so, it seeks to present new ideas about the essential balance between ‘leadership’ and ‘listening’, and how this can be struck in today's public service environment. First, the nature of the user voice is examined. By talking to service users who have communicated their views in different ways in each of three different services (housing, social care and leisure), the article seeks to understand the nature of users' ‘projects’ in the expression of their views. These projects are compared with those of public service leaders. Second, the congruence (or incongruence) of these projects is considered through a comparison of the world views of both users and leaders. Finally, aspects of the context are considered in the discussion of the way public service organizations might go about defining the relationship between leadership and listening.     

“Respect for each gender”: Gender,equity and backlash in Australia's male health policy

Australia is one of the few countries which has specific health policies for boys/men and girls/women as distinct groups. In this article I present an analysis of the discourses of gender, equity and disadvantage drawn upon in Australia's men's health policy. Through comparison with the women's health policy, I show that a dual focus on the essential differences between men and women and the ways in which the health system has failed men contribute to an adversarial gender politics, positioning men and women as rivals with competing needs. Reflecting broader debates concerning the negative impact of societal change on boys/men, I argue that, in its current form, Australia's health policy both taps into and, crucially, legitimises backlash politics, enabling it to ‘pass’ as sound public policy.     

What's in a Name? ‘Work and Family’ or ‘Work and Life’ Balance Policies in the UK since 1997 and the Implications for the Pursuit of Gender Equality

Since 1997, Labour has developed a wide range of policies on childcare services, care leaves and flexible working hours. In 2000, the term ‘work‐life balance’ was introduced and has been used by Government Departments and by the academic community with very little discussion of its meaning vis à vis the use of ‘family‐friendly’ policies, or the promotion of ‘work and family balance’. We explore the introduction of the term work‐life balance, the reasons for it, and its significance at the policy level, especially in terms of its implications for the pursuit of gender equality. We find that at the policy level, its use was more a matter of strategic framing than substantive change. Nevertheless, because of the UK Government's largely gender‐neutral approach to the whole policy field, it is important to make explicit the tensions in the continuing use of the term work‐life balance, particularly in relation to the achievement of gender equality.     

His,hers, or ours? Work-to-family spillover,crossover, and family cohesion

Using the contagion model of spillover and crossover, this study examines gender differences in the effects of workplace characteristics (e.g., hours worked in the paid-labor force, job satisfaction, work flexibility, perception of partner's work–family spillover) on family cohesion among a random sample of dual-earner couples. Important gender differences were found among respondents: the crossover effect is stronger among men, while women's perceptions of family cohesion are more strongly influenced by work and job characteristics. Work–family policy implications are examined.     

Through the gender lens: a comparison of family policy in Sweden and China

In this study, Sweden and China's family policies, with a specific focus on their effect on gender equality, are compared. We describe the different goals and objectives of parental/maternity leave and childcare policies. The effect of family policies on gender equality, indicated by equal employment opportunities for women and the gender division of labour in the family in the two countries, is also discussed. A systematic comparison revealed that both countries included the promotion of gender equality in their policy agendas, but they varied in design and implementation. Swedish family policies assume childcare is a public concern, and women's participation in the labour market and men's involvement in childcare are considered to be crucial to achieving gender equality. In contrast, China's family policies emphasize women's participation in the labour market, but overlook the gender division of household work and childcare at home.     

Women's Organizations,Social Learning,and the Federal State: A Case Study of Canadian Pension Policy

The various ways which federalism influences gender policies has recently received a surge of academic interest. This article contributes to this literature by moving beyond formally adopted policies to study the influence of federalism on social learning amongst women's organizations. Using a most‐likely case study design, this exploratory work traces the policy positions held by women's organizations in Canada during a seven‐year period now known as the Great Pension Debate. Focusing on four empirical indicators of issue attention, participation in policy discussions, specificity of policy proposals, and consensus for reform, the findings suggest that the plurality and temporal proximity of successive policy venues – such as royal commissions and parliamentary committees – created by various governments offered women's organizations an optimum environment to engage in ongoing exchanges leading to the development, and greater specification, of policy positions.     

A Confucian War over Childcare? Practice and Policy in Childcare and Their Implications for Understanding the Korean Gender Regime

We ask about the development of childcare policies in Korea and what these mean for our understanding of the gender assumptions of Korean governments. Women's labour market participation has been increasing rapidly, with married women now much more likely to be in the labour market. The provision and regulation around support for women's employment, and especially for mothers’ employment, is a key issue and problem for Korean women and for governments. A number of policies give the impression that the Korean government is moving rapidly towards a policy for reconciling work and family based on a dual‐earner model of the family. But we argue that a close inspection of these policies suggests that the state is still playing a residual role, legislation is not effectively implemented, and government is giving way to the private sector and to the family in responsibility for childcare. Mothers’ accounts of their lives centre on a childcare war played out beneath the apparently harmonious Confucian surface, with resisting husbands supported by powerful mothers‐in‐law, and daily struggles over the management of services. The Korean government and its policy‐makers, far from moving rapidly towards a dual‐earner model of the family, are still rooted in Confucian ideals.     

Is there gender symmetry in intimate partner violence?

‘Gender symmetry’ is one of the most topical and controversial debates in the contemporary domestic violence literature. National survey data, particularly from the USA, has been utilized to support the concept of gender symmetry of violence between intimate partners. Both these statistics and the reliability of the methodologies used to obtain this data have been the focus of fierce criticism in the domestic violence literature. These debates have spread into the general media and now influence social workers' and students' understanding of violence between intimate partners. Recent work, however, has suggested helpful typologies for a better understanding of intimate partner violence (IPV), and research has explored their validity. A comprehensive understanding of the implications of these debates is important for safe social work interventions as assessments and interventions must be based on an accurate understanding of the aetiology, dynamics and consequences of violence between intimate partners. It is important that practitioners are aware of the background to and complexity of these debates and the ongoing work on typologies of violence, as such understanding will enhance assessments and thereby ensure more appropriate social work interventions. This paper traces the debates and outlines the new developments, which can enhance assessments and understanding of IPV.     

Work and Care Strategies of European Families: Similarities or National Differences?

This paper examines the work and care strategies chosen by full‐time working families with children in Finland, Italy, Portugal and the UK. It asks whether European families in different countries, facing the same problems of balancing employment and childcare responsibilities, respond to their situations in similar ways. An increase in dual‐earner families where both parents work full‐time represents a general employment trend in today's Europe. Also, within families with children, such employment patterns are now more common than they were previously. National differences may therefore not any longer be as marked as often indicated by country‐based surveys. The qualitative data from the SOCCARE Project offer a way to examine this issue. The focal point of the paper is to make a comparative analysis of couples in similar work and care situations. Using their working hours as the common denominator, this paper analyses their daily childcare arrangements and how these are impacted by gender roles, working schedules, flexibility of workplace, income levels, parents’ educational background and availability of care facilities. The paper concludes that European families’ work and care strategies have many similarities whereby national differences may not be as marked as often indicated by contemporary research.     

Between Activation and Supporting Women – Alternative Operation of Welfare‐to‐work Programmes

With the emergence of activation policies, researchers are intrigued by the extent to which welfare‐to‐work (WTW) programmes reflect the ideological orientation of policymakers, while leaving the ideological orientation of their operators unexamined. This aspect may be of particular importance when women's non‐governmental organizations operate non‐coercive WTW programmes. Directing attention to the contribution of the operator, we ask how women who operate these programmes distinguish between the feminist goal of increasing women's independent access to material resources, and the activation rhetoric of ‘work first’. Moreover, as not enough is known about how participants benefit from the incongruence between the feminist discourse and the activation one, scholarship contemplating women's resistance to WTW programmes remains focused on specific welfare histories, and this form of feminist work remains neglected. The importance of the specific operators and the policy implications of the benefits of feminist operation of WTW programmes receive attention in the study reported on herein. We used a non‐coercive activation programme operated by a feminist organization in Israel (among other operators) as an opportunity to deepen our understanding of how programme trainers voice their position between feminism and activation discourse, and how their form of speech enables participants to insist on decent employment as a policy issue. Implications for policy are discussed.     

The meaning of work among immigrants living in poverty in Israel: Replanting roots of belonging

The global financial crisis has increased the number of working immigrants living in poverty around the world. This article presents and analyses the interaction of work, immigration and poverty among working immigrants in Israel. Methodologically, this study has combined hermeneutic phenomenological and social constructivist approaches and in so doing has aimed to describe the realities of immigrants living and working in poverty. Presenting both men's and women's perspectives, we found that immigrants who work and live in poverty attribute crucial significance to work, which serves as a primary route of integration into the new culture as well as a means of coping with both the uprootedness caused by immigration and the difficulties of living in poverty. However, immigrants’ construction of work as the sole conduit for integration leaves them particularly vulnerable to discriminatory workplace practices.     

Women and Government Budgets

In recognition of the significant, but often unknown, impact of government budgets on the role and status of women, both Federal and State Labor government administrations have introduced ‘women's budget’ statements. It is important to recognise that the political motivation of governments in establishing women's budgets has been primarily political self interest. To some extent, however, the move also reflects the growing economic focus, and power, of the women's movement. This paper examines the content and limitations of women's budget programs.     

AUSTRALIAN LIVING STANDARDS: SOME GENDER CONSIDERATIONS

This paper is an exploration of the contemporary definitions in use of the idea of a standard of living as it has been developed in social policy and economic research both in Australia and overseas. It is suggested that the assumptions underpinning the idea of a standard of living in areas such as poverty research or the analysis of redistributive policies and their effects are neither tenable nor useful. The concept is flawed because it makes unreasonable assumptions about the household and the nature of women's domestic labour. Consideration of the gender blindness of much economics suggests the need for a major revision in our approach to the idea of a standard of living.     

Women,trauma and substance abuse: Understanding the experiences of female survivors of childhood abuse in alcohol and drug treatment

Despite the available evidence suggesting gender should be considered in the provision of alcohol and/or drug (AOD) treatment, programmes are frequently offered in an apparent ‘gender vacuum’. This article argues that the generalist ‘one size fits all’ approach of many AOD services is not gender neutral but should be understood as implicitly gendered in that it neglects the specificity of women's needs in relation to abuse, mental illness and parenting. The discussion presented in this article is based on a qualitative study of the experiences of adult women with histories of childhood sexual abuse and/or domestic violence in AOD treatment. By examining the ways in which AOD treatments effectively ignore or minimise gender, this article uncovers intervention practices that efface the complexities underpinning AOD use among women and suggests ways in which alternative models of service delivery can create more validating and supportive environments. Key Practitioner Message: ● Some of the common assumptions underpinning alcohol and drug treatment do not adequately acknowledge the specific needs of female clients and so gender‐neutral service provision can be disenabling for women; ● Punitive service cultures or behaviour change strategies have a differential impact on female clients, many of whom have prior and ongoing experiences of abuse and violence; ● Service models that acknowledge the complex responsibilities and relational histories of female clients are more likely to engender a positive response and provide the opportunity to address the multiple and complex needs that can go unmet in non‐specialist services.     

Drinking: Another glass ceiling? Social drinking and alcohol use among women in Korea

Korean society is experiencing a rapid increase in alcohol consumption among women. Research on women's alcohol use has focused mostly on problems and pathological symptoms associated with alcohol use. Focusing only on problems of alcohol use risks overlooking some important social phenomena where alcohol use is a medium. We examined the association between marital status, childcare responsibility, employment status and social drinking behaviour. Our aim was to examine how these factors influence women's alcohol consumption in order to provide an empirical explanation of how the traditional division of labour limits women's social drinking practices. Findings show that women are structurally excluded from social drinking behaviour due to domestic responsibilities (as a wife and a mother). In other words, social drinking has become another glass ceiling for women. Key Practitioner Message: ● Attention should be given to structural influences on women's alcohol use; ● It is important to consider gender inequality in both formal and informal domains.     

Men's Migration and Women's Lives: Views from Rural Armenia and Guatemala*

Objectives. This study seeks to comparatively assess the consequences of men's migration for gender roles and relations in Armenia and Guatemala. Methods. We use 29 in‐depth interviews conducted with women in Guatemala and 27 interviews conducted in Armenia, complemented with field observations. Results. Men's migration exerts diverse effects on their wives' lives, and these effects are mediated by the sociocultural milieu in which the women live and by the context in which the men generate incomes. As do other studies, we find that women take on added responsibilities when their partners migrate for work, but unlike most other studies, our data do not show that these new responsibilities significantly transform women's status and relationships. Conclusions. On balance, the division of labor established through the husbands' migration further reinforces gender inequality. Men's role as breadwinners and primary decisionmakers is further strengthened, as is women's subordinate position in the household.     

Gender and Health Inequalities: What Are They and What Can We Do About Them?

The subject of gender and health inequalities is contested territory in health policy, research and practice. Yet there is a dominant approach which I describe as a form of technocratic rationality. Its application imposes significant limitations because it represents the problem of gender and health in terms of measurable sex differences in relation to health service access and health outcomes. In doing so, it fails to address and explain the social dynamics that generate the problem. I propose an alternative approach that originates in Australian women's health policies of the 1980s. These emphasised the inequalities between men's and women's participation in mainstream health policy, planning, management and delivery of services, and women's concomitant marginalisation. Recent sociological study offers support for this perspective suggesting that the endogenous organisational dynamics (or logics) within public health institutions provide a better way of understanding what the problem of gender inequalities in health is, and how we might fix it.     

Domestic violence,housing and employment: Workers' perspectives on employment assistance in supported accommodation

In response to contemporary understanding about the association between financial security and women's ability to escape domestic violence and homelessness, this paper reports on a small scale pilot study conducted with workers from generalist homelessness services and domestic violence‐supported accommodation services in South Australia on responding to women's requests for assistance to seek employment. Workers from both accommodation service types advised that approximately one third of women at their services asked for employment‐related assistance at the point of service intake or soon after. Although relatively few women received employment support following their requests, assistance was four times more likely at the generalist homelessness services than the domestic violence services. Agency priorities, philosophies and workers' assessments of women's capacity to engage in employment were cited as reasons for not responding to women's employment requests. Women who secured employment prior to service exit, whether helped to do so or not, were perceived as more confident with the prospect of supporting their families independently following exit and more able to secure suitable housing when compared to other women. Follow‐up and outreach visits indicated that women who worked had a stronger sense of financial security, housing stability and social connectedness, but that maintaining employment following service exit was difficult.     

Is ‘Candidacy’ a Useful Concept for Understanding Journeys through Public Services? A Critical Interpretive Literature Synthesis

Across the public sector there is concern that service uptake is inequitably distributed by socio‐economic circumstances and that public provision exacerbates the existence of inequalities either because services are not allocated by need or because of differential patterns of uptake between the most and least affluent groups. A concept that offers potential to understand access and utilization is ‘candidacy’ which has been used to explain access to, and utilization of, healthcare. The concept suggests that an individual's identification of his or her ‘candidacy’ for health services is structurally, culturally, organizationally and professionally constructed, and helps to explain why those in deprived circumstances make less use of services than the more affluent. In this article we assess the fit of candidacy to other public services using a Critical Interpretive Synthesis of three case studies literatures relating to: domestic abuse, higher education and environmental services. We find high levels of congruence between ‘candidacy’ and the sampled literatures on access/utilization of services. We find, however, that the concept needs to be refined. In particular, we distinguish between micro, meso and macro factors that play into the identification, sustaining and resolution of candidacy, and demonstrate the plural nature of candidacies. We argue that this refined model of candidacy should be tested empirically beyond and within health. More specifically, in the current economic context, we suggest that it becomes imperative to better understand how access to public services is influenced by multiple factors including changing discourses of deservedness and fairness, and by stringent reductions in the public purse.     

Testing the impact of gender equality on reproductive health: An analysis of developing countries

This paper proposes a conceptual framework to explore the impact of gender equality on women's reproductive health with economic and political development as background factors. The data for the study are obtained from 136 developing countries. Structural equation analysis is used to test the hypotheses. The proposed model of women's reproductive health is basically supported by the empirical findings from the developing countries. First, the findings underscore the proposition that gender equality has a pivotal role to play in the promotion of women's reproductive health. The second finding points to the importance of economic development in predicating women's reproductive health. Finally, a positive and statistically significant relationship is found between economic development and gender equality. The results reinforce the Cairo Program of Action that women's reproductive health is contingent upon development policies and gender equality in society.