The Role of Supervisory Referral in Employee Assistance Programs

Abstract

A growing number of organizations offer Employee Assistance Programs (EAPs) to help employees with their personal problems. Many organizations rely on their supervisors to help identify and refer troubled employees to the EAP for assistance, yet very little conclusive evidence exists regarding the factors that influence whether or not supervisors identify and intervene with troubled employees. A previous review of the literature (Nord & Littrell, 1989) found that the following variables were consistently related to referral: (a) degree of management support for the EAP, (b) gender of supervisor, (c) gender of subordinate, (d) existence of a supervisor network, (e) occupational category of the employees supervised, (f) social distance between supervisor and troubled employee, (g) supervisors' attitude toward their role in referral, and (h) supervisor knowledge of the EAP. However, results of some of the studies reviewed for the current paper were inconsistent with Nord and Littrell's (1989) findings. Additional research is needed in this area, including research on the effectiveness of EAP supervisory training, in order to provide guidelines for the administration of effective EAP programs.     

Poking a sleeping bear: the challenge of organizational recruitment for controversial topics

ABSTRACT

Researchers often approach employers to investigate employees’ work and family experiences. Organizational willingness to grant access to employees can vary, especially when the research topic is seen as controversial or contentious for the employer. This paper explores this methodological challenge using a research example from Manitoba, Canada, which explored the use of parental leave by male employees and the impact of managerial attitudes and corporate culture on usage. Sixty large employers were recruited with only seven of those organizations agreeing to participate. In this paper, the reasons organizations gave for declining to participate and the implications of their decisions for the research are examined. Although the final sample included 905 managers and employees, participating organizations tended to be employee-focused and family-friendly employers. Organizations declined participation for a variety of reasons: avoiding raising the issue with unions, awareness that their policies unfairly benefited female leave takers, and simply not seeing the relevance of a topic relating to men’s work–family experiences. A dialogue often absent from the literature, it is important to understand how employers can limit researchers’ access to employees on controversial topics. The existence of such barriers suggests alternative avenues to recruit participants directly when topics are contentious for employers.     

The impact of labor shortage on the employee commitment

ABSTRACT

The purpose of this article is to demonstrate the impact of the shortage of labor on individuals’ workplace attitudes, strangely their commitment. It is beneficial for organizations to develop their management strategies in view of employees’ loyalty attitudes. As a conceptual paper, the article contains a theoretical deduction. The characteristics of the labor market (macro level), the organizational needs and responses (meso level), and the set of the employees’ commitment (micro level) are linked to a theoretical process. According to our results, the average levels of the different dimensions of employee commitment will be changed in the future. The levels of continuance commitment and professional commitment will be higher, while the levels of deliberate commitment and affective commitment will be lower in the employee commitment profiles. By increasing continuance commitment and professional commitment, the toolkit of the HR strategy needs to be transformed to make it more relevant external motivation tools and training-development solutions. Meanwhile, it is important to note that the interactions among the employees will be less frequent and they will have less affection for their workplace. Labor shortage transforms individuals’ workplace attitudes. Understanding of employees’ decisions to maintain their organizational membership is supported by the relationships found in this research.     

An exploratory study of subjective well-being in organizations–A mixed method research approach

ABSTRACT

Subjective well-being (SWB) has been widely found to have a profound impact on the individual, yet the process of its occurrence in public organizations remains unexplored. So the primary purpose of this paper is to explore the determining factors affecting the process of employee’s subjective well-being in public organizations using mixed methods research. Qualitative analysis using the grounded theory methodology reveals the effective factors that affect the process of employee’s subjective well-being in public organizations. Quantitative hypotheses are then developed based on a qualitative investigation. Survey data were collected from employees of public organizations in one of the provinces of Iran. Analysis of Moment Structure is used for data analysis. The results of the research revealed that both individual and organizational factors (as causal factors) influence the employees’ subjective well-being process (life satisfaction and positive affect). This phenomenon leads to the use of strategies which are affected by intervening and contextual factors. The consequences of this process are to change the attitude and behavior of individuals and improve the efficiency and effectiveness of the organization. This paper is among the first known to examine subjective well-being in public organizations using mixed methods research. The mixed methods approach offers a better insight to understanding effective factors affecting subjective well-being compared to the use of either a qualitative or quantitative method alone.     

Missing in Action: Strategic Human Resource Management in German Nonprofits

Human resource (HR) management is important for human service nonprofits because they rely on the quality of their employees for the provision of their services. Using a typology of nonprofit HR architecture developed by Ridder and McCandless (Nonprofit Volunt Sect Q 29(1):124–141, 2010), we attempt to unpack the black box between performance and HR practices. To this end, we conducted semi-structured interviews with HR managers and young employees to investigate their perceptions of HR practices in their nonprofit organizations. Based on the findings, we extend the research on HR management in nonprofit organizations and caution that success or failure of implementing HR practices may be directly influenced by the external environment.     

In the flesh: a poetic inquiry into how fat female employees manage weight-related stigma

ABSTRACT

This paper engages with the question of how fat female employees manage weight-related stigma at work. We use poetic inquiry to show the reader how it feels for our participants to be stigmatized based on their size. We interviewed 22 women who self-identify as full-figured, fat, overweight, or obese. The results consist of six poems, five of which were written by us, the researchers. These ‘tri-voiced poems’ (Leavy 2010b) illustrate the spectrum of affective responses and stigma management strategies that our participants talked about, ranging from feeling anxious, super-smart, impeccable, and funny to rebellious and confident. The sixth poem was written by one of our participants and voices her first-person experiences and perspective. Our aim is to do justice in our writing to the emotions that circulated in the interviews and to make a political statement with regards to the stigmatizing practices in organizations related to size and health.     

Authentic leadership and its influence on group cohesion and organizational identification: the role of organizational justice as a mediating variable / El liderazgo auténtico y su influencia sobre la cohesión grupal y la identificación organizacional: el papel de la justicia organizacional como variable mediadora

Abstract

The aim of this study is to analyse the relationship between authentic leadership, group cohesion, organizational identification and the potential effect of organizational justice as a mediating variable. Partial Least Squares (PLS) modelling was used to analyse the data from 210 employees at several Spanish companies. The results showed that organizational justice as a mediator in the proposed model and positive relationships among the variables studied. These findings are discussed taking into account the importance of the authentic leadership model in the study of group processes in organizations and the development of policies and behaviours that promote ethics, transparency and justice in companies.     

Case Studies of Federal Occupational Health's EAP Responses to Natural Disasters

Summary

Employee assistance professionals have increasingly been called upon to address the emotional and mental health needs of customer organizations and their employees in response to large-scale natural or man-made disasters. In doing so, employee assistance program (EAP) professionals must use a repertoire of responses that encompasses a broad range of interventions, generally anchored in an understanding of and focus on the organization and its culture, mission, management and labor concerns, and other critical characteristics. The EAP's fallback response to a crisis affecting the workplace is often a critical incident stress debriefing or close variant of it. However, EAPs can best serve their customers at all levels with interventions attuned to an understanding of the workplace culture gained through a consultative relationship with management, while factoring in the nature of the disaster, the length of time and characteristics of the disaster's aftermath, and the nuances of the employees' physical and emotional needs throughout the entire disaster response and recovery process.

This article highlights these issues through the presentation of two case studies, gained from the hurricane response activities of the Federal Occupational Health (FOH) EAP. FOH, a service unit within the U.S. Department of Health and Human Services' Program Support Center, has 60 years of experience working in partnership with its federal agency customers to deliver comprehensive occupational health services to improve the health, safety, and productivity of the federal workforce. FOH's EAP contracts with vendor organizations to provide direct employee assistance, work/life, and related services to more than 1.3 million federal employees. The first case study describes (from the first person perspective) an on-site, multi-focused EAP intervention at a federal facility. The second case study describes management consultation with the U.S. Postal Service in response to major hurricane activity.     

Healthy organization: analysing its meaning based on the HERO Model / Organizaciones saludables: analizando su significado desde el Modelo HERO

Abstract

The aim of this study is to analyse the meaning of healthy organization from an empirical-theoretical perspective based on the HERO Model (HEalthy & Resilient Organizations). Analyses were performed by four independent judges on 14 interviews carried out with 14 CEOs or human resources managers in 14 Spanish organizations using content analysis. Qualitative results show: (1) a partial overlap in the categories proposed by the theoretical model (based on the concordance index, Cohen’s Kappa and ICC); and (2) that the empirical definition mainly focuses on employees’ psychosocial health as a key element of the meaning of healthy organization. Finally, categorical matrixes provide evidence of subcategories emanating from the key elements that comprise a healthy organization. Results as well as theoretical and practical implications are discussed based on the HERO Model.     

The effects of perceived quality of organizationally provided meal service on employees’ job performance and mediating role of organizational identification

Contemporary managers are developing alternative ways to sustain their competitive advantages. Motivation-enhancing features such as high-quality meal service provided by organizations can be thought of as one of these methods. The effect of the perceived quality of meal service provided by organizations on the job performance of employees and the mediating role of organizational identification during this process is studied. Private security-sector employees working in Turkey (N?=?597) are being focused in this study. As a result of analyses (correlation and regression analyses, structural equation model), the authors find that the perceived quality of meal service provided by organizations improves employees’ job performance significantly and organizational identification has a partial mediating role on this association. The findings of this study will be of interest to key stakeholders such as public or private organizations, labor unions and the media.     

Social Status and Attitudes toward Organizational Control of Genetic Data

Abstract

Advances in genetics testing technologies have lead to concerns over the use of genetic testing in non-medical, organizational settings. Genetic testing, which is becoming an increasingly common practice in organizations to screen employees and applicants for employment and insurance for genetic anomalies, has been demonstrated to be consistent with organizational goals such as profitablity and efficiency. This paper examines the characteristics of those who support organizational genetic screening. Data from a randomly selected sample of adults reveal that three indicators of socio-economic status — income, education and supervising others — were negatively associated with support for the non-medical use of genetic data. These findings suggest that working class individuals are more likely to conform to organizational policies requiring genetic testing of employees and clients. The study argues that managerial decisions based on genetic data may have the most impact on individuals with the fewest socio-economic resources.     

Locating Gender Neutrality in Formal and Informal Aspects of Organizational Cultures

This article describes and analyzes the practices that conceal gender at work in the contexts of different organizational cultures. The case studies on which I base my discussion derive from clerical work in two organizational settings. The interpretation I suggest is that regardless of their sex, age or hierarchical position at work, employees regard gender as a personal and intimate issue that, with the exception of pay, does not belong to the sphere of work. Gender issues raise questions that disturb the preferred harmony in everyday life in workplaces. Consequently, the employees seemed to think that hierarchical differences are located in society at large, not in their own workplaces. The analysis shows that age, position and technology shaped differences not only between women and men in organizations, but also among female clerical workers. Thus the results relate both to the practical realities at work and to the gender identities of clerical employees in their organizational cultures.     

Information Technology Foundations for Professional Social Work Practice

Summary

Graduate social work curricula and human service organizations (HSOs) are behind in the use of current information technology (IT) for professional social work practice. Knowledge and use of computer run client advocacy based management information systems (CAMIS) are key prerequisites to the management of professional practice in HSOs. Discussion is augmented by focus on an automated CAMIS (IBM-PC, Rbase) used in the classroom as well as agency settings. Software demos are available.     

Results

ABSTRACT

Corporations today are expecting employees to assume greater independence in the management of their own careers. This paper discusses ways that employees can become more empowered in response to the paradigm shift occurring in their work-lives. We suggest that group work intervention can facilitate conditions conducive to empowerment by focussing on the opportunities that employees have to develop a sense of personal control, and their inclination and capability to do so. Moreover, as EAP group workers trying to be supportive, we must be careful not to unintentionally engender continued dependency on the organization.     

Evil Tidings: Are Reorganizations more Successful if Employees are Informed Early?

Organizations represent deliberately designed social contexts that are characterized by multi-level hierarchies. Interests and opportunity structures at each level usually do not overlap. We suggest that one of the reasons why intentional change efforts often fail to reach their objectives is because they are likely to trigger competing social mechanisms at different levels of the hierarchy. In order to illustrate this argument, we analyze the consequences of timely communication of planned organizational changes on perceived success of reorganizations. Two competing mechanisms are derived and tested with data from a telephone survey (carried out in 2003), among a sample of n = 412 Dutch business organizations that performed a reorganization. The commitment perspective predicts that early announcement of reorganization plans to middle management increases the likelihood of reorganization success, since it increases commitment and empowers middle management. The influence mechanism predicts that early information of non-managerial employees decreases the likelihood of reorganization success, because it enables employees to use the information to their own advantage, anticipate on the strategies of management, and organize opposition against the plans. We found that timely communication with middle management indeed increases chances for success, whereas timely communication with employees correlates with reorganization failure. However, not communicating with employees has an even stronger negative effect on reorganization success. No evidence could be found for our argument that the severity of the reorganization’s expected negative effects on the workforce moderates both mechanisms.     

The established and the outsiders: legitimacy and economic niches of the four generations of Saint Petersburg cultural organizations

ABSTRACT

This paper analyses the post-Soviet evolution of the sector of cultural organizations in Saint Petersburg, Russia. The study relies on a combination of qualitative (semi-structured interviews with employees of 34 cultural organizations of St. Petersburg) and quantitative (pile sorting) methods of data treatment, as well as synthesizes approaches from theories of organizations (organizational ecology, neo-institutionalism) and cultural studies and sociology of culture (Bourdieu, DiMaggio) to analyse the successively emerging waves of organizations. We show that the organizations can be divided into four waves, with the oldest ones existing from Soviet (and sometimes Imperial) times and the newest emerging during the economic boom of the early 2000s. The waves differ primarily in the degree of legitimacy resulting from their abstaining from or participating in a wide range of market activities. The aristocratic establishment extracting resources from ‘pure’ sources enjoys much greater prestige and, ultimately, economic security, than those who have to use less approved sources. Our general conclusion is that the ‘birth order’ is primarily responsible for the ability of an organization to occupy a desirable economic niche. Thus, the oldest wave occupies the most favourable niche, possessing the greatest legitimacy and receiving generous support from public and private foundations, while later waves had either to restrict their economic activities to prove their belonging to artistic field (second and, partially, third waves) or to combine different artistic (exhibitions, performances, and film screening), academic (lectures and seminars) and commercial (café and shops) activities within one public space, which, however, greatly undermines their legitimacy and deprives them of most sources of public funding. Ironically, the newer organizations embrace and translate the opposition between ‘pure art’ and ‘commerce’, which dooms them to suffering in a vicious circle of illegitimacy.     

Gender and Disability in Male‐Dominated Occupations: A Social Relational Model

Evidence from male‐dominated sectors points to high levels of disability and the disabling nature of working environments. However, research of this nature assumes a medical model of disability that does not account for the social construction of disability or the lived experiences of disabled employees. Using data from seven focus groups (n = 44) and semi‐structured interviews with professional transport employees with life‐long hidden ‘impairments’, including dyslexia, dyscalculia, dyspraxia, ADD/ADHD and Asperger syndrome (n = 22), this paper explores the lived experiences of men and women working in a sector traditionally dominated by men, the transport industry. Key themes include homosociality, public–private divide and the impact of changing work practices. Further, the data revealed how those with hidden ‘impairments’ in part construct their identities in relation to both non‐disabled colleagues and those considered stereotypically representing disability (wheelchair users). This study furthers understandings of the relationality of gender and disability in the workplace, and the lived experiences of disabled employees.     

Knowledge Management in Social Work–Towards a Conceptual Framework

SUMMARY

Knowledge management (KM) is receiving increasing attention in the human services such as social work. Social service organizations have started to use information and communication technology for knowledge management purposes with the aim of improving service efficiency and effectiveness. Existing KM studies, particularly in the commercial or industrial sectors, mainly focus on the reductionistic “knowledge-as-object” view, while other perspectives such as “knowledge-as-process” are less discussed. This paper argues that these mainstream conceptions of knowledge in KM do not fully fit with that of social work knowledge, and that a spectrum view may be more useful for future practice and inquiry in the area.     

Organizational resilience and employee work-role performance after a crisis situation: exploring the effects of organizational resilience on internal crisis communication

ABSTRACT

The purpose of this study is to explore the positive outcomes of organizational resilience to see how resilient employees can support an organization by adapting to and initiating changes during the recovery process following a crisis. This study focuses on organizational resilience generated by employees, as a resilient system, through their psychological ability and positive communication behaviors. Resilient employees can help their organization bounce back to normal functioning following a crisis. A nationwide survey (N = 830) was conducted among full-time employees in the U.S. to examine the positive effect of organizational resilience on employee work-role performance. The results indicate that organizational resilience was positively and significantly associated with: employees’ intentions for proficiency, adaptivity and proactivity of organizational members, thus contributing to organizational effectiveness after a crisis situation.     

Long over short term

Abstract

Managers and organizations are learning that dealing with ecological issues seriously is part of their responsibility. In this article, the inherent rationality of an ecologically oriented approach to management is highlighted. For this purpose, a conceptual framework for a comprehensive fitness of organizations is presented. Based on this framework and on case studies in small businesses a simulation model has been developed. The structure of this model is outlined. Then, on the basis of simulation experiments, several aspects of ecological management are discussed. The focus is on the role of pre-control, which substantiates the primacy of the long-term perspective. In this context, the trade-offs between short- and longer-term decisions, as well as the vulnerability of one-sided strategies are discussed.