Social firms: Building cross-sectoral partnerships to create employment opportunity and supportive workplaces for people with mental illness

A major barrier to employment for people with mental illness is limited access to supportive and non-discriminatory workplaces. Social firms are businesses committed to employing up to 50% of people with a disability or other disadvantage and to providing supportive work environments that benefit workers. Little research has been conducted to understand the features and social processes that support the vocational experiences of employees with mental health issues in social firms. Objective: This ethnographic study sought to explore the experiences of nine employees at one Australian social firm. Participants: Nine employees of a social firm, with and without mental illness. Methods: Study methods used included participant observation, interviewing and document analysis. Results and conclusions: The study highlights the complexity of running a socially-invested business, and the importance of cross-sectoral partnerships to support their operational success. Natural workplace supports, adequate training and support infrastructure and enabling participation in the business, were identified as important to creating a supportive workplace. Partnerships within the workplace and in support of the workplace are discussed. Future growth and development of partnerships are recommended to support the establishment of social firms.     

Internal public relations’ role with workplace,spirituality, and religion

This article argues that public relations ought to lead the integration of spirituality and religion in an organization’s workplace. Because no model of this opportunity exists for internal public relations (a.k.a. employee relations or internal communication), this article looks at scholarship about spirituality and religion in the workplace to show links among organizational performance, employee engagement, and public relations operations, particularly that focused on employees. From this research-based approach, guiding principles for public relations’ lead role in integrating spirituality and religion in an organization’s workplace and an operational framework for internal public relations are given so public relations professionals can make the integration reality and effective for all.     

Gender Inequality in Authority and Autonomy in the Workplace in Japan,Britain, and the United States*

Abstract This study examines gender inequality in the distribution of various aspects of autonomy and authority in the workplace in Japan, Britain, and the United States. In all three societies, there are clear gender gaps in access to autonomy and authority relations, but the distributions are most unequal in Japan. The main part of this study involves the testing of four hypotheses which attempt to explain gender differences in autonomy and authority. The first hypothesis, which focuses on family responsibilities, receives limited support from the Japanese and British data. Japanese and British women are disadvantaged in obtaining managerial positions and supervising other employees by the presence of children. The human capital explanation of gender inequality in the workplace appears to be supported to some extent in Japan and Britain because gender gaps are reduced when we controlled for Render differences in education, tenure and work experience in these countries. The differential access to managerial positions is an important source of gender inequality in workplace social relations in all three countries. Nonetheless, significant gender gaps remain. especially in the United States. When all these factors (family responsibilities, human capital and managerial positions) are taken together, gender gaps are reduced substantially in Japan. In contrast. persistent gender inequality is found in the United States.     

Individual and environmental factors related to job satisfaction in people with severe mental illness employed in social enterprises

Objective: The purpose of this study was to enhance understanding of the impact of individual and environmental variables on job satisfaction among people with severe mental illness employed in social enterprises.Participants: A total of 248 individuals with severe mental illness employed by social enterprises agreed to take part in the study. Methods: We used logistic regression to analyse job satisfaction. A model with job satisfaction as the dependent variable, and both individual (occupational self-efficacy and severity of symptoms perceived) and environmental (workplace) factors (provision of workplace accommodations, social support from co-workers, organizational constraints) as well as external factors (family support) as predictors, was tested on the entire sample. Results: All findings across the study suggest a significant positive impact of both individual and environmental factors on job satisfaction. People with higher occupational self-efficacy who were provided with workplace accommodations and received greater social support were more likely to experience greater job satisfaction.Conclusions: These results suggest that certain features of social enterprises, such as workplace accommodations, are important in promoting job satisfaction in people with severe mental illness. Further studies are warranted to expand knowledge of the workplace features that support employees with severe mental illness in their work integration process.     

Social Context at Work: A Multilevel Analysis of Job Satisfaction

Analyzing data on classified employees working in 18 departments in a university, this paper uses hierarchical linear models to explore the effects of social context on workers' job satisfaction. Drawing on organizational demographers' claims that satisfying social relations in the workplace have demographic sources and that workers are more satisfied in demographically homogeneous work units, we examine the effects of department-level sex and race heterogeneity on workers' feelings about their jobs. Our results show that satisfaction levels are lower in more sex- and race-heterogeneous departments, as hypothesized. In addition, we found that satisfaction is higher in departments with higher average levels of job tenure, though the individual-level effect of tenure on job satisfaction was not statistically significant. Our results provide support for a social-relational view of work and demonstrate the usefulness of multilevel models as an analytic strategy for examining these issues.     

How dialogic internal communication fosters employees’ safety behavior during the COVID-19 pandemic

As employees return to the workplace amidst the COVID-19 pandemic, ensuring safety and health at work remains a top priority for organizations. Grounded in dialogic theory and protection motivation theory, this study examines how dialogic communication, as a type of strategic internal communication, can encourage employees to engage in safety behaviors in the workplace during the COVID-19 pandemic via heightened efficacy and perceived threat. An online survey of full-time employees of different industries returning to the workplace during the COVID-19 pandemic is conducted. Results suggest that the communal relationship of employees with their organization, influenced by dialogic internal communication, fosters their efficacy and perceived threat of COVID-19 in the workplace, which in turn increases their safety behaviors. Theoretical and practical implications for public relations and internal communication studies are discussed.     

Is Social Innovation Fostering Satisfaction and Well-Being at Work? Insights from Employment in Social Enterprises Providing Long-Term Eldercare Services

Considering insights from socio-economics, work psychology, and occupational health, this study focuses on the job satisfaction and well-being of employees working in nonprofit social enterprises (SE). We question the idea suggested by the recent literature that working for a SE brings employees a high level of job satisfaction and well-being. We also investigate whether being involved in social innovation is associated with even higher job satisfaction and well-being. Indeed, understood as a manifestation of positive social change, social innovation is expected to improve outcomes such as the quality of life at work. However, because social innovation is an umbrella concept, it embraces different innovation-related concepts. Here we explore the distinction between service innovation and workplace innovation. This article applies a multivariate analysis to an original dataset covering 1134 employees working in the field of elder homecare in Wallonia. Its implications for social entrepreneurs and scholars are also examined.     

Approaches used by employee assistance programs to address perpetration of intimate partner violence

Employee Assistance Programs (EAPs) are workplace resources available to employees with problems impacting work performance. EAPs are well-positioned to address intimate partner violence (IPV), a major public health problem with workplace impacts. A purposeful sample of 28 EAPs across the United States was surveyed to identify policies and programs to address IPV, including perpetration. Most EAPs did not report having standardized approaches for addressing IPV perpetration. EAPs also described significant barriers to identifying IPV perpetrators, with the majority relying on self-disclosure on the part of the perpetrator when contacting the EAP. These results suggest that many EAPs--even when interacting with employees who present with issues known to correlate with IPV--are missing a potential opportunity to assess and intervene with IPV perpetrators.     

PERCEIVED DISCRIMINATION AND WORK‐TO‐LIFE CONFLICT AMONG WORKERS IN THE UNITED STATES

Following scholarship that highlights the importance of negative workplace relationships in predicting conflict between work and nonwork domains, this study examines whether perceptions of sex, race, and age discrimination are related to work‐to‐life conflict using data from the 2002 National Study of the Changing Workforce (N = 2,335). The potential moderating role of workplace social support, including coworker support and supervisor support, is also examined. All three forms of perceived discrimination are associated with higher levels of work‐to‐life conflict even when workplace social support is controlled for. The findings indicate limited support for the moderating role of workplace social support.     

Social firms: Sustainable employment for people with mental illness

Objective: Social firms or enterprises aim to offer sustainable employment in supportive workplaces for people who are disadvantaged in the labour market. Therefore, this study sought to explore employees' views in one social firm about the features of their workplace that they found supportive.Participants: Seven employees were recruited, all of whom experienced persistent mental illness, and had worked in this social firm for between eleven months and six years. Methods: A semi-structured interview, the Work Environment Impact Scale (version 2.0), was used to explore participants' views of their workplace and to rate how its physical and social characteristics impacted them. Participants also rated their job satisfaction with a modified Indiana Job Satisfaction Scale. Results: Features of the social firm workplace identified by these employees as contributing to their sustained employment and satisfaction were the rewards, task demands, work schedule, and workplace interactions with supervisors and other co-workers. From their views, guiding principles for the development of supportive workplaces and evaluation of their capacity to afford sustainable employment were derived. Conclusions: This study adds to current knowledge about workplace supports from an employee perspective, and is of relevance for informing future social firm development, workplace design and evaluation.     

Organisational factors, individual characteristics and social support: what determines the level of social support?

A large body of research has linked social support to health, but there are fewer studies that have focused on factors that influence the level of social support available and/or perceived by employees in different organisations. This cross-sectional study therefore investigated the relationship between on the one hand, organisational, individual and socio-demographic factors and on the other, the level of social support at the workplace, i.e., the degree of supervisor support and a supportive work atmosphere. Organisational variables (job demands, job control, job content), individual (self-esteem, mistrust) and socio-demographic variables (type of employer, occupational position, age, gender and educational level) were used as independent variables in the analyses. The sample consisted of 16,144 individuals at a variety of different organisations in Sweden, who had responded to a questionnaire covering different psychosocial and psychological stress factors ("the Stress Profile"). Multiple hierarchical regression analyses were performed separately for each of the two dependent variables, which yielded almost identical results, and indicated that organisational determinants, particularly perceived job control, had the largest impact on the degree of social support.     

Workplace friendships among social work,counseling, and human service educators: Exploring the impact of sexual orientation and friendships in workplace empowerment

Workplace friendships are deliberate bonds between people in the workplace in which various degrees of confidence, care, emotional support, solidarity, honesty, and trust are shared. For lesbian, gay, and bisexual (LGB) academics in higher education, such friendships may be particularly important as sources of social and institutional support. In this study, the authors examine the relationship between workplace friendships and workplace empowerment among a sample (N?=?204) of LGB and non-LGB educators in social work, counseling, and human services. The findings, taken from this sample of university educators, indicate that sexual orientation and workplace friendship opportunities can predict workplace empowerment. Implications of the study are that workplace behavioral health practice and research that supports LGB and non-LGB workers in developing meaningful relationships at work can positively impact the higher education workplace.     

Vocational Rehabilitation: Profession and Process. American Lecture Series,John G. Cull,Richard E. Hardy,Publication 831. Charles C. Thomas,Publisher, Springfield,Illinois. 1972. 547 Pages. $18.50, Hardbound

As unionization of professional social workers increases, so will the demand to better prepare social work students for their roles as managers and employees in the collective bargaining process. This paper explores labor relations developments as they apply to the unionization of social work personnel. Current research is reviewed, and labor contracts representing personnel in Wisconsin, Pennsylvania, Illinois, and Michigan are examined in order to identify typical contract clauses. Areas of needed research are outlined. Suggestions are made for introducing labor relations studies into the social work curriculum and a course taught at the University of Illinois is offered as an example.     

A mediational model of workplace flexibility,work–family conflict,and perceived stress among caregivers of older adults

As an increasing number of employees become caregivers, the role of workplace resources in supporting caregivers has attracted the attention of researchers, employers, and policy-makers. Workplace flexibility is one type of resource that has attracted particular interest, with research exploring whether flexibility (that is, giving employees some control over when and/or where work gets done) is related to important outcomes for both employees and employers. This investigation develops and tests a mediational model explicating the process through which workplace flexibility – operationalized in three distinct ways – impacts caregiver stress among US employees. Using a sample of 211 caregivers from the National Study of the Changing Workforce (2008), results show that work-to-family conflict mediates the relationship between perceived workplace flexibility and caregiver stress as well as the relationship between access to flexible work options and caregivers stress. However, the mediational model is not supported when flexibility is operationalized as respondents’ formal use of flexible work options. Implications for employers and future research are discussed.     

Changes in the influence of early marriage on the educational attainment of men and women

We test hypotheses regarding generational differences in the effects on organizational loyalty of workplace insecurity, restructured workplace temporalities, and technological access to the workplace. We argue that large-scale social changes have eroded the social employment contract and impacted these features of the workplace. Further, these new working conditions will have a greater impact on the organizational loyalty and commitment of older cohorts of workers whose expectations were formed under the previous social contract than on more recent cohorts. With the exception of insecurity, our results generally support our hypotheses. They also have some intriguing implications that the conditions that dampen the loyalty of older cohorts enhance that of younger. Likewise, they raise important questions about what factors affect the loyalty of younger generations of workers and what role the increasing reliance on technology for work outside of “normal” working hours might play in fostering loyal employees.     

What Works at Work? Toward an Integrative Model Examining Workplace Campaign Strategies

Many US employees are regularly asked to give charitable donations through work. The techniques used to solicit workplace donations vary. Drawing on a nationally representative survey, the study used a sample of donor responses to examine the effectiveness of several widely used campaign strategies: donor choice, company matching, public recognition, and solicitation support. The theoretical framework built on workplace research by Barman (2007) and established charitable giving mechanisms (Bekkers and Wiepking 2011a, 2011b). The research question was, “Do workplace campaign strategies lead employees to participate and to make (larger) donations in the workplace?” The positive outcomes of the strategies, aside from donor choice, were limited, suggesting that tried‐and‐true workplace fundraising strategies warrant additional scrutiny. The findings are meaningful to campaign managers seeking to identify approaches that generate workplace giving. For researchers, the results confirm growing attention to the importance of purpose‐based giving in comparison with community‐based giving.     

The role of ‘workplace family’ support on worker health,exhaustion and pain

The goal of this study was to improve understanding of the potential health benefits of social support at work. We utilized 2002 GSS data to examine the relative influence of workplace support on self-reported health, exhaustion and experience of persistent pain in a sample of 1602 workers. Building on previous Demand-Control-Support models, we examined co-worker, supervisor, and organizational safety support (conceptualized as ‘workplace family’) in concert with job demands, job control and work-family conflict as predictors of worker health measures. We further tested the extent to which work-family conflict acted as a mediator between family and work characteristics and worker health outcomes. We found that increased co-worker support in the workplace was associated with better worker self-reported health, lower exhaustion and less pain. In addition, higher levels of perceived organizational safety support were associated with better self-reported health and lowered exhaustion. There is little evidence that work-family conflict mediates between work and family characteristics and worker health, and work-family conflict does not mediate the relationship between workplace family measures and worker health. We discuss results in light of workers’ changing and expanding definitions of family, with implications for changes in the organization of the workplace to improve workers’ health.     

Yoga for stress reduction and injury prevention at work

At work employees face numerous psychological stressors that can undermine their work performance. These stressors, stemming from a variety of possible causes, have enormous health and financial impacts on employees as well as employers. Stress has been shown to be one of the factors leading to musculo-skeletal disorders (MSDs) such as: include back pain, carpal tunnel syndrome, shoulder or neck tension, eye strain, or headaches. Yoga is an ancient form of exercise that can reduce stress and relieve muscular tension or pain. Practicing yoga at the workplace teaches employees to use relaxation techniques to reduce stress and risks of injury on the job. Yoga at the workplace is a convenient and practical outlet that improves work performance by relieving tension and job stress.     

Firm friends: exploring the supportive components in gay men's workplace friendships

Research shows that friendships are among the most important sources of support for gay men. Despite insights into how friends can be significant providers of emotional, practical and affirmational support, particularly when gay men 'come out' or experience discrimination on the basis of sexual orientation, scholars have rarely considered the role of work friends in supporting gay men in the workplace. This is remarkable given that work organisations remain challenging arenas for sexual minority employees to fashion a meaningful sense of self. Drawing on in-depth interview data with twenty-eight gay men employed in the UK, this article argues that gay men can rely on work friends for different forms of support in helping them to negotiate and sustain a viable sense of self. The findings show how the gender and sexuality of organisation influences which men and women are available as work friends, and the types of support they might give. Also, the affirmational support received from work friends is important not only for validating participants' sexual identities, but also identities of class and parenthood. The study aims to complicate stereotypes of men's workplace friendships as sources of support used largely for advancing careers and personal gain.     

Effects of early support intervention on workplace ergonomics--a two-year followup study

The purpose of the controlled longitudinal study was to determine the effect of a tailored early support intervention method on workers' workplace ergonomics. The main areas of the early support intervention were training, guidance and support for supervisors in finding weak signals of impaired ergonomics. Supervisors were also trained to bring up these weak signals in discussion with employees and to make necessary changes at the workplace. The data consisted of 301 intervention subjects and 235 control subjects working in the field of commerce. The questionnaires were carried out in 2008 and in 2010, and the response rates among both groups were 45%. We used multivariate repeated measures analysis of variance (MANOVA) to test the difference in the groups at two points of time. The main result was that in the areas of work environment, the interaction between group and time was statistically significant (p=0.0004). The work environment improved in the intervention group, but deteriorated in the control. Working methods improved due to the interventions, but physical load factors increased over time in both groups. According to the study, tailored early support intervention has a generally beneficial impact on workers' workplace ergonomics in the areas of work methods, work environment and accident factors.