Web-Based Education in the Human Services: Use of Web-Based Video Clips in Counselling Skills Training

SUMMARY

This use of web-based video clips for counsellor skills training is used in the Campus Alberta Applied Psychology Counselling Initiative which provides Master's-level counsellor education at a distance. The core counselling skills course is delivered through the Web using digital video clips of counselling skills demonstrations, chat room skills practice and weekly discussion forums. A follow-up face-to-face Summer Institute allows learners to receive live feedback on their skill development. Course content is grounded in the construct of the working alliance (Bordin, 1979). Course activities use Bloom's taxonomies of learning objectives. Program evaluation suggests that learners are meeting competencies as they move from this course to practicum placements.     

Implementing Web-Based Learning: Evaluation Results from a Mental Health Course

SUMMARY

This paper reports on the evaluation results of a web-enhanced mental health course. The instructional design of the course was based on the principles of constructivist and collaborative learning environments. Students strongly supported the use of web-based learning in this course and found that the online environment enhanced their learning. The benefits and disadvantages of web-based learning and the implications for future course development are discussed. Issues in implementing web-based learning in social work education are also identified.     

Translating Research into Practice: The Role of Web-Based Education

SUMMARY

Clinical Practice Guidelines (CPGs) constitute a major focus of recent efforts to narrow the gap between research and practice. However, CBGs cannot effectively change clinical practice unless they are effectively disseminated. The present article describes a web-based course designed to teach nurses about a CPG for the management of alcohol withdrawal. In it, we outline the details of our web-based course, including its technical characteristics, organization, structure, and clinical content. Next, we outline several adjunctive strategies that may improve the effectiveness of such web-based educational interventions. Finally, we discuss other ways that web-based education may prove useful in disseminating evidence-based practices in human service delivery settings.     

The Campus Alberta Applied Psychology Counselling Initiative: Web-Based Delivery of a Graduate Professional Training Program

SUMMARY

The Campus Alberta Applied Psychology: Counselling Initiative is a collaboration between three universities in western Canada to offer a predominantly Web-based Master of Counselling program. This paper describes the basic structure of the program, the Web-based delivery system, communication tools employed, and the philosophical, pedagogical, programmatic, and administrative principles and concepts foundation to the development and implementation. Development of curricular content and learning processes have been driven by explicit examination of learner needs, a program-level competency matrix reflective of professional practice standards in the discipline of psychology, and deliberate and continuous formative evaluation and learner engagement in the process.     

Going the Distance: Using Technology in Human Services Education

SUMMARY

Learning objects are bite-sized digital learning resources designed to tackle the e-learning adoption problem by virtue of their scale, adaptability, and interoperability. The learning object approach advocates the creation of small e-learning resources rather than whole courses: resources that can be mixed and matched; used in a traditional or online learning environment; and adapted for reuse in other discipline areas and in other countries. Storing learning objects within a subject specific digital repository to enable search, discovery, sharing and use adds considerable value to the model. This paper explores the rationale for a learning object approach to e-learning and reflects on early experiences in developing a national learning object repository for social work education in Scotland.     

Faculty Perceptions of the Effectiveness of Web-Based Instruction in Social Work Education: A National Study

SUMMARY

This paper presents the findings of a national study that examined the perceptions of faculty with Web-based teaching experience concerning the effectiveness of Web-based instruction as compared to face-to-face instruction in social work education. The findings suggest that faculty perceived face-to-face instruction to be more effective than Web-based instruction in all curriculum areas. However, the extent of perceived effectiveness of Web-based instruction varied by curriculum area. Also, online teaching in areas such as practice was viewed as least effective, suggesting that the traditional “no significant difference” conclusions between face-to-face and online teaching need to be examined more closely.     

Accommodating Emotion and Affect in Political Discussions in Classrooms

Abstract

This article calls for greater attention to the role of emotion and affect in classroom discussions where theoretical models of discussion and deliberation tend to emphasize the rationalistic elements called for in such pedagogical strategies. Using two examples drawn from secondary classrooms, the authors highlight the role of emotion and affect in student exchanges about controversial public issues. Given the contemporary climate of national political discourse, being prepared for and accommodating these elements will be essential to taking up these strategies as a form of inquiry-oriented teaching and learning that seeks to address public issues with students across the curriculum.     

Evaluation of Distance Education Programs in Social Work

SUMMARY

Social work courses and programs delivered with distance technologies continue to increase in number. This article reports on current social work education research on distance courses and programs, and makes recommendations for future distance education research. Distance education research in other fields is described to give context for social work efforts.     

Environmental Sustainability and Social Work: A Rural Australian Evaluation of Incorporating Eco-Social Work in Field Education

Climate change poses significant threat to the wellbeing of global society. Addressing this change has as yet generated no fixed blueprint for social work practice and education. This paper reports on a formative evaluation of one Australian initiative to address this transformative opening in social work field education. Prompted by service users' and workers' experience of the impact of drought, a rurally located social work course team amended the field education curriculum to include a focus on Environment and Sustainability. This learning goal was added to the existing learning goals derived from the Australian Association of Social Workers (AASW) Practice Standards. Students and field supervisors were surveyed on their experience of meeting this new learning goal. While most expressed confidence in understanding the concepts involved, they clearly lacked assurance in interpreting these in practice encounters. Considering their qualitative input suggests that this topic is making a transition from being on the margins of social work to becoming mainstream. Their open-ended responses indicate that the incorporation of environmental sustainability into practice is at a threshold stage of development. Further enactment of eco-social work at the local level is concluded to be supported by using a transformative learning framework in facilitating critical reflection and collaborative dialogue for effective change.     

Working Across the Disciplines/Shifting Perspectives: Student Experiences with an Online Course Focused on Interdisciplinary Practice with Children and Families

SUMMARY

As more universities and other places of higher learning respond to the changing needs of the community-bound learner, new technologies are being harnessed to shift the delivery of historically “classroom-bound” programs to alternate and more universally accessible formats. This article describes how an online course uses interactive exercises to engage students in mutual exploration of cross and/or interdisciplinary work. The course serves students from various professional schools, including social work, child and youth care, nursing, and education. Through the use of online discussion and case-study role-plays, it facilitates an experiential learning environment that is reflective of the student's own practice in a learning setting.     

Humanising Managerialism: Reclaiming Emotional Reasoning,Intuition, the Relationship,and Knowledge and Skills in Social Work

This paper develops Professor Eileen Munro's coverage of ‘emotional dimensions’ in her Review of Child Protection in England. It argues that managerialism has failed to recognise the importance of the emotional life of human beings and the importance of the relationships we build in social work and that this failure seriously hinders the quality and effectiveness of social work. The paper begins with an account of what an ‘emotional dimension’ might encompass and, drawing on conceptualisations mainly from neuroscience, looks at what is meant by the words emotions and feelings, affect, attunement and empathy. A second section looks at the skewed representation of logical thinking as innately superior to emotional and intuitive reasoning and the part played by conscious and unconscious elements within judicial decision-making. It then analyses the dangers evident in the more extreme and rigid forms of managerialism that can be found in some areas of social work and a final section argues that for managerialism to be humanised it calls for an emotionally responsive relationship-based practice to be located at the heart of social work.     

Online Synchronous Audio and Video Environments for Education,Training, and Human Service Delivery: A Review of Three Products

ABSTRACT

This application review describes the Internet Video Virtual Classroom (IVVC). The IVVC is a synchronous online environment where instructors can deliver course curriculum to students in real time and at a distance. Features of the IVVC that are described include video, audio, and text communication between participants, information sharing, facilitating participation, promoting group work, and documenting interactions. In addition, problems and limitations that can exist in the IVVC are discussed. Finally, to further illustrate the IVVC, three specific products (Adobe Acrobat Connect Professional, Elluminate, and Flashmeeting) are described.     

Pedagogical and Policy Challenges in Implementing E-Learning in Social Work Education

SUMMARY

This paper provides a summary of the findings from in-depth interviews with thirty social work educators and administrators involved in developing and offering e-learning in their programs in Canada. Using qualitative data analysis, four interrelated categories were developed: Professional Challenges, Pedagogical Challenges, Faculty Challenges and Administrative Challenges. A large number of issues were identified in each of these categories. Six themes emerged from the study. These themes form a two-part framework for examining policy issues and implementation tasks. The findings have pedagogical and policy implications for social work educators who are implementing e-learning in their programs.     

Emotion Language and Social Power: Homosexuality and Narratives of Pain in Church

This paper examines the narratives of pain in two religious groups to explore how the everyday concept of emotional pain can work to obscure differences between opposing sides. It shows how these narratives can effectively help to reproduce social hierarchies, even as actors seek to challenge them. Specifically, by examining church debates about homosexuality, it shows how putatively heterosexual actors on both sides use languages of pain to justify welcoming gays into the church, albeit on very different terms, while creating particular feeling rules for gay men and lesbians (Hochschild 1979, 1983). By comparing these two sides we see how narratives of pain (and the shared assumptions behind them) effectively help to reproduce the sexual hierarchy some members seek to subvert.     

Jane's Jealousy: A Narrative Analysis of Emotion Experience in Its Social Context

This article provides a narrative analysis of one written account of jealousy. The analysis assumes the importance of cultural, historical, and social context in making sense of the experience of jealousy. Our analysis was organized around the positioning triad of story line, positioning, and social acts. We were particularly guided by a structural Labovian (1972) approach to the basic story line. The story we examined was chosen for its useful illustration of three subject positions: victim, avenger, and outsider. The analysis highlights the way in which jealousy is constituted through a sequential unfolding of events that are made meaningful within the context of local mores, adolescent romance, and revenge.     

Distance Education: A Multidimensional Evaluation

SUMMARY

The empirical evaluation of distance education is social work has lagged behind that of other fields. This research compares classes taught in person and via interactive television on the dimensions of student satisfaction (course evaluations), and educational outcomes (pretest, post test, and follow up design). The research design and controlling for the instructor variable (the same instructor taught both courses) adds methodological rigor not present in prior evaluations. Outcome differences between the instructional mediums were explained by the demographic and other differences brought by the students. This research joins the bulk of such research that finds the effectiveness of the mediums comparable.     

Successful Distance Learning Graduate Education in Human Services

SUMMARY

There is a critical learning process unique to graduate human services education. This process needs to be applied in the distance-learning environment. The planning and designing of course material, along with instructional strategies, need to incorporate the five phases of this learning process. Faculty who use this process to develop and deliver their distance programs will utilize the technology and educational environment of distance learning to the fullest. This paper gives readers the framework for designing human services courses so that graduate students benefit from the structure and presentation of course material in the unique environment of distance learning.     

Shape-shifter and Agenda Setter: The Influence of Emotion in Social Work Practice and Practice Education

As an interpersonal profession, operating within and between a myriad of nebulous psycho-social worlds, a significant proportion of social work’s currency resides in emotion, providing impetus for action or omission. This paper asserts that due diligence must be exercised towards emotion within social work training and practice, giving consideration to the journey towards qualification, fraught as it can be; emphasising the need to bring emotion out of the shadows and into the light. This is not simply a ‘how did that make you feel?’ task, rather one of acknowledgement and acceptance, which lends itself to an exploration of the layered interface where emotion comes into being, prodded and poked, twisted and contorted, by the powerful forces of politics, sensationalism and reductionism, which seek to orchestrate simplicity and control.     

Online Teaching in Social Work Education: Understanding the Challenges

There is a rapidly growing industry of online learning and distance education programs at the Master of Social Work and Bachelor of Social Work levels both within Australia and globally. A number of best practices have emerged from the literature that warrant consideration when delivering social work programs in online learning and distance education modes. Given the significant advancements in technology that are likely to continue into the next decades, social work academic leaders and accrediting bodies must be prepared to address the changing landscape of higher education, including limited financial resources. Social work academics need to become aware and implement best practices in online learning and distance education e-teaching environments to ensure positive student outcomes, student retention, and student engagement to meet the flexibility needs of students in higher education settings. The purpose of this paper is to identify and discuss the challenges and benefits of distance education and online learning for consideration when providing a social work program in these delivery models.

IMPLICATIONS

• Given the significant advancements in technology that are likely to continue into the next decades, social work academic leaders and accrediting bodies must be prepared to address the changing landscape of higher education.

• Social work academics need to become aware and implement best practices in the distance education and online teaching environment to ensure positive student outcomes, student retention, and student engagement to meet the flexibility needs of students in higher education settings.

     

Social Work Education without Walls: Ethnography as a Lens for Transformative Learning

A call for innovation in social work has been put forth to address our society’s greatest problems. This call applies to social work education, which encompasses multiple functions including teaching, research, and practice. Yet, innovation in social work is constrained by the limits of current social work approaches and methods. Increasing social work’s impact in the real world requires illuminating the complexities of reciprocal forces between human lives and the environment. Understanding such complexities incorporates spatial and interdisciplinary approaches, such as ethnography. Ethnography, as method and metaphor, is a lens for transformative learning in social work education: It is the message. Ethnography illuminates real-world complexities and deepens social work education through its core contributions: methodological holism, methodological engagement, and methodological comparison. In deepening social work education, ethnography renders visible salient links in social work’s field of dialectics, invoking the systems perspective. Yet, ethnography extends beyond and expands on the systems perspective, emphasizing engaged integration. Engaged integration of social work’s dialectics forwards the discourse about the profession’s identity. Thus, ethnography is a tool for advancing knowledge and promoting transformative learning in social work education.