Reshaping to serve evolving communities: Addressing immigrant needs in the library

Abstract

Libraries face evolving communities and must constantly reorient themselves to serve new needs. This article examines the impact of emerging immigrant communities on library services. It discusses the emergence of library services to immigrants and the diverse faces of these services, which may include foreign language collections, access to technology and connections with local services, as appropriately determined through community analysis. The Atwater Library and Computer Centre in Montréal, Québec is examined as a case study of community analysis informing service reorientation. This article will be useful for organizations working with immigrants or community service providers confronted with changing demographics.     

Transforming the public sphere: the case of Moscow’s city libraries

ABSTRACT

This article aims to explore the link between civil society and the public sphere in present-day Russia by studying a recent library reform project in Moscow. In 2013, a comprehensive reconstruction of Moscow's network of 448 public libraries was initiated by a group of intellectuals, architects and urbanists. The project team aimed at modernizing Moscow's city libraries by making them more accessible and appealing to the public. The reconstruction gained support from the city administration that sought to strengthen the function of public libraries as cultural and educational institutions and, at the same time, improve the city's image in the eyes of its citizens. The article poses the question of whether this reform has been successful in making Moscow's city libraries more open, accessible and inviting for the public, and whether the reform has contributed to the development of a public sphere in the city by providing new spaces for participation and civic engagement. The article explores the reform process based on interviews with key informants and document analysis. It looks into the project objectives, its implementation process and its legacy. The analysis of the library reform project revealed contradictory results, as the reform did not develop beyond the pilot phase, but was stopped due to fading support from the city administration. Overall, the library reform thus remained an unfinished process. For developing the public sphere, the legacy of the reform project is ambivalent. On the one hand, the project has proved that creating new public spaces in Moscow is possible. On the other hand, it showed that the public sphere remains limited in today's Russia, as civic initiatives cannot develop beyond a cultural niche project. Due to a lack of political support for societal pluralism, a true autonomous public sphere remains beyond reach in present-day Russia.     

Building a Comprehensive Agency-University Partnership

Abstract

University-community partnerships are receiving increased attention in an era of rapid change and fragmented resources. This case study of a multi-county consortium of social service agencies in collaboration with four graduate social work programs and two foundations represents an innovative approach to building a partnership through the use of a consortium as a mediating structure. With a focus on training, research, policy development, and a think tank, specific implications for developing agency-university partnership are identified. The case is embedded in the expanding literature on university-community collaboration.     

A University-Community Partnership to Change Public Policy

Abstract

This paper describes a project aimed at promoting major change in government policy toward the growing problem of food insecurity in Israel. The project was initiated by Ben-Gurion University in collaboration with community service and social advocacy organizations. This joint action led to a dramatic change in government activity. The problem of food insecurity moved from a state of obfuscation to the establishment of a special ministerial committee mandated to develop policy guidelines for a national school lunch program. For higher education to contribute to the community, necessary preconditions must exist: Is the faculty committed to promotion of social change? Do the organizational and community environments legitimize university-sponsored activity for such purposes? Is the faculty competent to act effectively in the community and adopt strategies for political influence? Are there organizational mechanisms, action frameworks, and community contacts that enable collaboration for the purposes of social change? This case discussion uses the analytical framework developed by Taylor (1985) to evaluate the preconditions for action and the processes involved in facilitating university-community collaboration for promoting policy change.     

College Health Professionals and Academic Librarians: Collaboration for Student Health

College health professionals must find new ways of educating students on finding and evaluating consumer health information, specifically in the online environment. Librarians are trained as information professionals; however, librarians at general academic libraries are not taking a lead role in providing consumer health information. Objective: The authors' purpose in this research was to determine the health information resource needs of college and university students and provide a model for collaboration between college health professionals and academic librarians. Participants and Methods: The authors compared data from a national survey on college health (N = 54,111) with their own results from a survey of general academic librarians (N = 17) to create recommendations for synching students' reported health information needs with librarians' resources. Results: Although the Internet was students' second most-often consulted health information source, they ranked the believability of online health information above only television. In the librarian survey, although 12 respondents indicated that health information provision is a library's responsibility, the majority (n = 11) believed their library's consumer health outreach to be passive. Conclusions: The authors offer recommendations for partnerships between college healthcare professionals and academic librarians to better provide this information to students.     

Collective Impact: A Review of the Peer-reviewed Research

ABSTRACT

Collective Impact (CI) is a framework for collaborative social change that has gained considerable attention over the past seven years. In this article we review the peer-reviewed academic research on the CI framework to understand what is known about its use. Nineteen articles were located. We identified four themes in the research: A need to adapt CI to the specific context, its technical nature, the importance of relationships, and concerns about power and equity. The literature on the CI framework is in its infancy and as such tends to focus on capacity building or model development. Whilst CI promotes important discussion about collaboration and social change, issues of power, equity and grass-roots engagement require further attention.

IMPLICATIONS

• Peer reviewed academic research on the application of CI is at an early stage and further research is needed.

• Social workers should carefully consider critiques of CI before adopting this framework for social change.

     

Strategically creative: A case of the library planning process

Abstract

Best planning day ever, green, fun, play, flexible … are terms not usually associated with strategic planning. At the University of Technology, Sydney (UTS), plans to open a new library building in 2016 have ignited discussions about the library of the future, its meaning and role in a digital world, and the implications of further rapid changes. The Library's strategic planning process in 2010 was an opportunity to take the collective energy further by involving library staff in the strategic thinking and planning. The process aimed to provide conditions for open conversation through Gadamerian play, and creative modelling based on ideas of revealing and imagineering. The planning started with a playful engagement to generate ideas and promote divergent thinking, and moved through several stages of increasingly convergent thinking to arrive at strategic actions, which were created and supported by all participants. The formal goals of strategic planning were maintained throughout the process and resulted in a client-focused annual plan. This article considers issues of organizational creativity and strategic planning, and relates them to experiences with the strategic planning at the UTS Library. It argues for a systematic approach to fostering creativity and innovation in libraries.     

Empowering Students for Community Organization Practice

Abstract

Community organization courses often focus on discussions of collaboration and campaign strategies. Seldom are students taught how to carry out the tactics needed to enact these strategies. In addition, community organization courses typically minimize the importance of the confrontation tactics that are often necessary to achieve social change. The author describes methods used for classroom instruction in power analysis and confrontation politics.     

Data-Mining Client Concerns in Adolescent Mental Health Services

Summary

Via a practice-based research collaboration, clinicians, supervisors, and managers in an urban adolescent mental health program studied previously collected intake information concerning adolescent risk exposures, behaviors, worries, and self-assessed coping. In addition, desire to talk with a mental health counselor about specific risks and worries was systematically analyzed with the aim of generating practice insights into the clinical challenge of engaging urban adolescents in mental health services. Though provided with research consultation, practitioners were full participants in all aspects of the researchprocess. This organizational development process placed strains on the participants and organization, but many benefits were derived from it. One significant benefit was that mining the expressed concerns of clients gave participants a powerful vehicle for reshaping services. The organization came to see its clients as more than mere service recipients, resulting in a recommitment to Youth Development principles and a renewed effort to increase direct client participation in organizational life.     

Transcending Boundaries

SUMMARY

This paper presents a participatory research and planned change effort to develop a coordinated community response system to domestic violence in a United States culturally diverse community with a large immigrant population. This work grew out of an international, interdisciplinary project that was designed to establish ongoing collaborative relationships between university and community practitioners in the United States, Honduras, and Costa Rica around the theme of intra-familial violence, particularly gender-based violence against women. The paper analytically describes the international collaborative project, the local community-based participatory research and community development project, and lessons learned from both the local and international interdisciplinary collaboration. Examination of differences across disciplinary and cultural contexts generated critical reflection on the need to consider reframing domestic violence in the context of fundamental human rights, as is the case in Central America. At the same time, challenges around developing a coordinated community response, addressing inadequacies in the legal system, and implementing education and training were echoed across boundaries, demonstrating the need for continued international collaboration.     

Organizational Change-Too Much,Too Soon?

ABSTRACT

Recent changes in government policies and practices, especially managed care, have led many nonprofit organizations to embrace collaboration as a competitive strategy. This article presents a case study of a large human service agency that has adopted a management service organization (MSO) model, a type of collaboration particularly suited to handling third-party contracts, at the urging of the founding CEO. A new governance model was also adopted. Using chronology as an analytical approach, the case examines key decisions made by professional and lay leaders during four distinct stages of organizational development. The actions taken by the board of directors to restore financial stability and protect the organization's reputation after learning from the CEO of the existence of a significant deficit demonstrate the need for strategic planning and better communication among all relevant parties involved in a collaboration.     

The Potential of the SSI Program to Reduce Poverty Among the Elderly

Abstract

Despite large public policy efforts over the past 30 years, a large minority of households remains consistently inadequately prepared for retirement. If policymakers want to address this shortcoming, public policy has to change from its current path. This paper suggests a system of mandatory private pensions funded by a minimum mandatory contribution of 3% of payroll. In addition, a number of institutional changes are suggested to reduce the costs and risks of individual accounts.     

A therapeutic social work team in practice

In 1996, as a result of interagency collaboration between social services and health, Leeds Social Services Department brought together three groups of social workers undertaking therapeutic work into a centrally managed team. Continued inter-agency working together has ensured that the Therapeutic Social Work Team has become an established service for children and families. This paper describes the work of the team by focusing on four areas: the context of interagency collaboration, therapeutic work in the child protection process, managing different theoretical approaches in one team, and evaluating practice.     

Young People Transitioning from Out-of-home Care in Victoria: Strengthening Support Services for Dual Clients of Child Protection and Youth Justice

Abstract

A significant proportion of young people leaving out-of-home care make their transition to independence via the youth justice system, exposing them to further risks and reducing their likelihood of full social and economic engagement in mainstream society. This article presents the initial findings of a research project based on a partnership between Monash University and seven nongovernment child and youth welfare agencies in Victoria, Australia. Seventy-seven key stakeholders participated in interviews and focus groups with a view to identifying practices and policies that could reduce the over-representation of young people leaving out-of-home care in the youth justice system. Factors that contributed to offending included varied responses by the child protection and youth justice systems, limited utility of leaving care plans, and the availability of a range of preventative and diversionary programs. The findings point to a need for more formalised interagency collaboration, and intensification of the interventions and supports offered both in custodial settings and post discharge from custody or care.     

Challenges and Recommendations to Enforcement of Alcohol Policies on College Campuses: An Administrator's Perspective

Abstract

Objective: The purpose of this study was to examine challenges and recommendations (identified by college administrators) to enforcing alcohol policies implemented at colleges in the southeastern United States. Methods: Telephone interviews were conducted with 71 individuals at 21 institutions. Results: Common challenges included inconsistent enforcement, mixed messages received by students, and students’ attitudes toward alcohol use. The most common recommendations were ensuring a comprehensive approach, collaboration with members of the community, and enhanced alcohol education.     

Technology as a Weapon in Domestic Violence: Responding to Digital Coercive Control

ABSTRACT

Technology-facilitated domestic violence is an emerging issue for social workers and other service providers. The concept of Digital Coercive Control (DCC) is introduced to highlight the particular nature and impacts of technology-facilitated abuse in the context of domestic violence. While practitioners have become more adept at working with women experiencing DCC, there is still little known about its dynamics and whether this violence requires a change in current service responses. This article explores findings from survey research conducted with 546 Australian domestic violence practitioners about the ways perpetrators use technology as part of their abuse tactics. The findings demonstrate that DV practitioners believe perpetrator use of technology is extensive and has significant impacts on the safety of clients. A major dilemma faced by practitioners is how to promote and facilitate client safety from DCC while still enabling safe use of technology so clients can remain connected to family, friends, and community.

IMPLICATIONS

• The use of digital technology in domestic violence creates a significant practice issue for Australian domestic violence practitioners.

• The development of a practice framework for responding to digital coercive control may assist practitioners to highlight the risks posed by this abuse, while still enabling women and children the freedom to participate in the digital realm.

     

How Does a “Risk Group” Perceive Risk?

Abstract

Throughout the HIV/AIDS epidemic, female sex workers have been identified as a “risk group” and interventions developed to reduce their behavioral risk-taking. Both individual and structural level programs continue to target “risks” such as multiple partners and lack of condom use. Sex workers themselves, however, are likely to view their experiences more holistically, perceiving a range of risks within their work. This paper presents qualitative data from a participatory study conducted with brothel-based migrant Vietnamese sex workers in Cambodia, illuminating one community's perceptions of the sex industry. It argues that design and implementation of effective HIV prevention activities must be based on sex workers' own interpretations and responses to risk, using them as a realistic entry point for effecting change. Actively engaging with sex workers through participatory research and projects offers the first step in shifting the current epidemiological focus toward identifying feasible, context-specific risk-reduction strategies.     

Cross-disciplinary Collaboration and Health Promotion in Schools

Abstract

School-based social workers, collaborating with teachers, can contribute to the development of the skills, knowledge, and attitudes required for individuals to live healthy lives both in the short and long term. This article reports on a case study that investigated the effectiveness of the input of social work into a school-based health promotion model. Results indicated that cross-disciplinary collaboration was dependent on a number of factors: commitment to the value of cross-disciplinary collaboration, the clear identification and articulation of the expert skills and knowledge that each discipline brings to the collaboration, and on the effective negotiation of the contribution of each discipline's expert skills and knowledge to the collaboration. When these factors are embedded in a school's formal and professional arrangements, then cross-disciplinary collaboration is more effective. This research provides theoretical and practical lessons for those embarking on cross-disciplinary collaborations in the school setting.     

Using social network analysis to complete literature reviews: a new systematic approach for independent researchers to detect and interpret prominent research programs within large collections of relevant literature

ABSTRACT

Literature reviews are required at early stages of a traditional research progression. Many systematic approaches help researchers identify relevant literature. However, there is far less support for interpreting large collections of references. Understanding the evolution of knowledge within a discipline requires an awareness of the collaborative networks from which significant advances originate. Unfortunately, this relational awareness is only acquired after years of professional experience. Therefore, early-career researchers are at a fundamental disadvantage when conducting literature reviews. Social Network Analysis (SNA) can make the interpretation of large collections of literature more manageable. This paper provides a method for generating a co-authorship network from reference lists. The partition of the co-authorship network into communities provides a reviewer with direction to organise literature into meaningful groups. The interpretation of seemingly disparate and entangled research programs is far more manageable when interpreting smaller collections of highly relevant literature.