Simulating Policy Processes Through Electronic Mail

Computer-based simulations provide one vehicle for making theory on social policy come to life and for developing shared experiences. However, computerized simulations often involve extensive front-end technical work. Electronic mail offers an alternative method for constructing simulations. This paper focuses on the use of electronic mail for teaching and learning about social welfare policy processes and compares electronic mail sa a simulation medium to more structured computer applications.     

Forging an Identity as a Newly Qualified Worker in the Non-government Community Services Sector

Forging a professional identity is commonly assumed to be a key objective for new graduates transitioning to work. However, the extant literature on professional identity development gives minimal consideration to the role of contemporary work conditions such as increased contract-based employment and occupational instability in carving out a work identity. These workforce trends are particularly pronounced in the non-government community services sector, where worker mobility is high and workers often occupy roles that are not profession-specific. In light of these trends, this article seeks to broaden existing understandings of professional identity development. Focus groups were conducted with 24 newly qualified workers with degree-level qualifications in social work and the human services employed in the community services sector in Queensland. The findings suggest that these workers held a variety of allegiances, which were not necessarily aligned with a profession but instead shaped by the interplay of personal, professional, and organisational factors.     

Entering Youth Justice: Comparing the Views of Human Services and Criminology Students

Abstract

The present paper explores how undergraduate students who are relatively new to the field of youth justice conceptualise their possible future work roles. The research compared the views of students who were commencing two undergraduate courses (subjects) concerned with working with young people. One course was taken by human services students and the other was taken by criminology students. Findings indicated that there were significant differences between these two groups in terms of their views about crime causation, as well as how they see the roles of youth justice workers. Students entered their respective programs and youth courses with differing professional orientations. The findings raise some intriguing questions at a time when universities and employers look to the potential benefits of “double degrees” and “joint degrees” that span supposedly complementary professional areas. However, contrasting beliefs about “troubled and troublesome” young people may resist easy accommodation within the same program of professional preparation.     

“It's Really Not Easy to Get Help”: Services to Drought-Affected Families

Abstract

The present paper details the results of research conducted with drought-affected farm families in New South Wales (NSW), Australia. The study reveals the significant health and welfare stresses experienced by families and the lack of access to services and support. The research was conducted in three sites in rural and remote areas of NSW in 2003. Farm family members, service providers, and other community key informants were interviewed. The paper outlines ways that the social work profession can respond to significant natural disasters.     

Strengthening Social Work Approaches Through Advancing Knowledge of Early Childhood Intervention

Early childhood professionals—social workers, educators, speech therapists, occupational therapists, physical therapists, pediatricians, and others—create the foundation for a life-long duration of experiences that families, who have children with disabilities, will have with various professional groups. The nature of the early childhood interventionists' interaction, treatment, services or supports of the child and the attitudes conveyed to families during these critical early years may be a significant factor in the willingness of families and young adults to continue to pursue therapeutic and supportive services. With insights into early intervention best practices, social workers are likely to find themselves in a preferred position to plan appropriate family-focused intervention strategies that may encourage success and prevent complications or a worsening of specific initial conditions among children with disabilities.     

When practice and policy collide: Child welfare workers' perceptions of investigation processes

This qualitative study examines variability in practices surrounding Child Protective Services (CPS) investigations regarding the allegations of child maltreatment. Working under the auspices of a community-research collaboration with Department of Human Services officials, university researchers conducted a series of focus groups with CPS caseworkers in a state that was under court-ordered consent decree to improve child welfare investigations. Focus groups with caseworkers sought to better understand caseworkers' common investigative practices and their perceptions of best practices in conducting child welfare investigations. Two main areas were noted for improvement: (1) the need for ongoing training of CPS workers, particularly at the stage of initial intake of the allegations of maltreatment, and cross-training of police and hospital staff who regularly work with CPS, and (2) implementation of an improved risk assessment tool. These recommendations are discussed in detail.     

Learning for the Twenty-First Century: Maximising Learning Transfer from Learning and Development Activity

This article builds on the learning gathered from the evaluation of a Scotland-wide child protection training programme. Based on Kirkpatrick's four-level framework, the study aimed to evaluate the impact of the learning programme on the practice of participants in the workplace. The study prompted the authors to examine the literature on maximising learning transfer across a range of occupations. This literature is discussed in the light of the findings from the evaluation and the experience of the authors in designing and implementing continuous professional development programmes in social services.

The practice of inspection, monitoring and audit seems to have impacted negatively on staff's willingness to participate in data collection, and coupled with what appeared to be confusion about data protection legislation, the perceived burden of audit and inspection has significant implications for research and evaluation activity.

Suggestions are made for the future design, delivery and evaluation of learning and development activity, and the role of managers is explored in relation to their responsibility for preparation, support and follow-up of workplace learning.     

Ontrack's System Suite 3 Including Power Desk 4

Findings from an exploratory case study describe microcomputer applications developed during the first year after introduction in a local office of a state social services department. The ten applications produced by a single person working less than quarter time had impacts on the structure and operations of the organization. In regard to performance of its information handling, the microcomputer improved the efficiency, but not the quality of the system. This suggests that user developed microcomputer applications are not the best method of approaching information systems development. For those who must proceed in this manner because of limited resources, however, there are some impressive, but limited, gains.     

Computer-Based Case Management for the Elderly

A combination of economic, demographic, and political factors is pressuring health care providers into improving discharge planning and long-term care services for their clients, particularly the elderly and poor. Case management, with its emphasis on patient assessment, monitoring, and program evaluation, is one tool increasingly adopted to accomplish these goals. This paper examines the application of computer technology to case management and describes a computerized, hospital-based case management program for the elderly.     

Student Constructions of Resilience: Understanding the Role of Childhood Adversity

Resilience is a desirable attribute for social work and human services (SWHS) graduates. A history of childhood adversity may have led students to develop resilience, which is transferable to SWHS practice. Limited research has been conducted with students as to how resilience is formed and conceptualised. This survey of 265 SWHS students is the first Australian research to survey students about their conceptualisation of resilience and childhood adversity. Within the study, students resoundingly viewed resilience as a process that occurred often due to childhood adversity but also from the protective factors of family. Students' experience of childhood adversity allowed them to develop independence and determination, which led to the development of resilience giving them greater ability to cope with the stresses of SWHS courses. Exploration of students' conceptualisation of resilience and its formation provides an insider voice as to how we can assist emerging practitioners in their development of resilience for future practice.     

Computerization of Psychosocial Services in the General Hospital

The present paper describes the process by which a multiple-level collaborative database system was designed. By clearly elaborating the various design goals it was possible to build a system through which ongoing program evaluation efforts can be easily managed without disrupting the service delivery process. At the same time, both departmental information needs and service-specific needs can be met in an efficient manner.     

Using the Systems Development Life Cycle for Computer Applications in Human Services

This paper examines the systems development life cycle (SDLC) as one major way to improve successful development, implementation and use of computer applications in human services. The systems development life cycle of a hospital-based case management system is described to demonstrate a successful system. Issues of the uniqueness of human services applications, the use of microcomputer technology, and prototyping as an alternative to the SDLC are analyzed in relation to the case study.     

Mutual Benefits: Developing Relational Service Approaches Within Centrelink

Abstract

The machinery of income support can have considerable influence in people's lives, creating opportunities for social work but also tensions: access to vulnerable people, but not always on their terms. This paper argues that the challenge to social work is about more than holding on to professional discretion. It considers how social workers can influence service delivery approaches to work more relationally, pursuing a more equal involvement of clients, and recognising the complex interactive context of social and community life. The authors trace the development of such an approach within the Australian Government human services delivery agency Centrelink in Logan, Queensland, and briefly consider a parallel innovation in Newcastle, New South Wales. The authors suggest that grounding a large institutional social service agency in the realities of client and community experiences has mutual benefits, creating a more humanising, cooperative space, and displacing inefficient and sometimes tragic cycles of misunderstanding, confrontation, and disconnection.     

High School Students' Contact with and Attitudes towards Persons with Intellectual and Developmental Disabilities in Kuwait

Abstract

This study aims to investigate demographic variables, contact-related correlates, and attitudes towards persons with Intellectual and Developmental Disabilities (IDD) among Kuwaiti high school students (N = 700). The study focuses on variables that few studies have investigated and attempts to raise awareness among social workers to advocate for the inclusion of people with IDD and reform social policy that would improve the inclusion in society. The adapted Mental Retardation Attitude Inventory—Revised (MRAI-R) was used. A set of demographic variables and known predictors of attitudes to people with IDD were tested in multivariate analyses. Except for age, differences in global attitudes were found to be a function of gender, knowing persons with IDD, intimacy, frequency of contact, intensity of contact, and knowledge of IDD. Higher levels of Contact-Intensity and higher age were associated with more positive attitudes on the Integration–Segregation, Social Distance, Private Rights, and Subtle Derogatory Beliefs subscales. These findings support the development of legislation aimed at promoting successful inclusion that contributes to positive attitudes of students towards a person with IDD.     

城乡一体化背景下上海农业人口发展趋势探索

城乡一体化发展中的上海新农村建设,除了加快农业现代化、改善农村公共管理与服务外,农业人口自身的发展问题不容忽视。目前,上海城乡的人口格局发生了根本性的变化,农业人口已越来越少,本地农业就业人口面临数量和质量弱化等问题。展望上海农业人口发展方向与具体发展目标,在重视农业剩余劳动力转移的同时,必须进一步发挥农业科技对提升农业产业水平、转变发展方式的引领作用,实现生产者素质的稳步提高,培养有文化、懂技术、会经营的新型农民。     

The intersection of employment and care: evidence from a UK case study

Working carers are a key focus of UK policies on health and social care and employment. Complementing national and European evidence, this paper presents a local case study of working carers. It draws on data from a county-wide survey containing a module on caring. Data were primarily categorical and were analysed using SPSS. Three quarters of all carers who responded to the survey were of working age: two thirds were employed and one third had been employed previously. The majority of working carers were mid-life extra-resident women. Over half of cared for relatives were elderly parents/in law; ‘physical illness’ was the primary cause of dependency. A tenth provided intensive care and half reported that caring adversely affected their health. Both were triggers for leaving employment. Two thirds of households received input from services and/or friends/family; being a co-resident carer appeared to mitigate against service allocation. Four issues were identified as pivotal to facilitating employment: access to advice and information, the availability of a matrix of affordable good-quality social-care services, ‘joined up’ needs assessment of the carer and cared for person, and employers identifying carers in their workforce. Europe's ageing profile underscores the study's timeliness.     

Empowering Patients Through Access to Information

The United States federal government is in the midst of an e- government revolution characterized by a shift from paper-based citizen-government interactions to electronic-based interactions. Driven by the demands of citizens and supported by the President and Congress, federal departments are redesigning the look and feel of their Internet presences, moving away from traditional bureaucracy- centred presentation of information to more usable citizen-centred presentations. The Department of Health and Human Services (HHS), the USA's principal federal agency tasked with protecting the health of all Americans and providing essential human services, has undertaken a massive reorganization of its e-health enterprise. The most publicly visible component of this reorganization is the hhs.gov portal website. This desperately needed portal - usability testing indicated that more than 60 per cent of visitors to the Department's original website failed to find the information they sought - provides easy access to the wealth of HHS information and links its diverse operating agencies. The new HHS portal simplifies citizen access to the Department by: decompartmentalizing information by removing content from bureaucratic silos² and rearranging it in a natural navigation scheme; tuning content and navigation features to ensure that all users have access to information tailored for them; presenting content in appropriate and citizen-preferred formats; and complying with federal accessibility regulations for blind and vision-impaired users. This paper presents a series of lessons learned during the development of the HHS portal, and results of usability testing to determine what common design features present accessibility problems particular to the blind and vision-impaired communities. These discussions of practical avenues to improving the accessibility and usability of e-health websites through appropriate and effective information designs are followed by our thoughts on the future of Internet architectures and the limitations of 'layering' technologies when striving for universal accessibility.     

The ‘international dimension’ in social work education: current developments in England

As our awareness of the impact of globalising trends has increased, so too has social work's interest in international issues grown. At the same time, concerns have been raised about what constitutes international social work, and how this ‘international dimension’ might be introduced to social work students as part of their preparation for practice. This paper reports on a recently completed study which explored the different ways in which international issues are being addressed in social work programmes leading to the newly established three-year degree in social work across the UK. Based on an email survey of accredited programmes in England, plus a small number of follow-up interviews, findings are presented on the different approaches and innovations adopted in the development of curriculum with an international perspective. Discussion focuses on possible factors promoting and/or inhibiting the development of an international dimension within the qualifying curriculum. The paper concludes with some observations on how the different understandings of ‘international social work’ can contribute to a greater appreciation of global problems and alternative ways of responding to social needs at local, national and international levels.     

Bringing Technology to School: An Online Resource Guide for the School Social Worker

SUMMARY

The Internet can assist social workers and other human service professionals to obtain information that may potentially benefit both themselves and their clients. There is little doubt among those who are familiar with the Internet that this electronic medium has revolutionized the way we communicate and access knowledge. This article provides school social workers and other human service professionals with links to resources that can be incorporated into practice by offering specific Web pages related to school social work practice.     

Overcoming Future Professionals’ Fear of Digital Storytelling

ABSTRACT

Digital storytelling assessments at university can develop emerging human service and social workers’ skills in contemporary social media production and related advocacy. Despite growing interest in digital storytelling in these disciplines, there is little support for developing the technical sides of the practice. This article shares key learnings from an Australian teaching and learning project used to develop a digital storytelling module for social work and human services students at university who are not filmmakers. Students across a range of courses undertook digital storytelling assessments using the module. A key finding was that students still experienced considerable fear but were able to turn that into significant personal and professional development. This article explores these and other key learnings from the project and offers tips for others wishing to implement digital storytelling.

IMPLICATIONS

• Emerging social work and human services professionals studying at university often exhibit fear and resistance to new tasks such as digital storytelling. Such students need to be supported to navigate that discomfort to achieve learning.

• Students can be supported using online modules that support the technical and creative sides of digital storytelling.

• This project found that students were able to develop confidence and skills in digital storytelling after completing this module and assignment.