Solving the Problems of Computer Use in Social Work

ABSTRACT

The problems encountered when Introducing information technology in social work are commonly considered as caused by compiler fear among social workers. A distinction is introduced between automation and “informatisation.” Introduction of IT applications in social work is an informatisation process most of the time, which means that new information is produced whose role in the organisation is not yet defined nor accepted. Organisational as well as technical suggestions are made to solve this problem.     

Information Technology and Social Work Education in Malaysia

SUMMARY

Given the current stage of development of social work in Malaysia, the potential of harnessing the advancements in information technology (IT) for the development of social work education in Malaysia is immense. However, there are multiple barriers to cross before reaching this potential.     

Information Technology Foundations for Professional Social Work Practice

Summary

Graduate social work curricula and human service organizations (HSOs) are behind in the use of current information technology (IT) for professional social work practice. Knowledge and use of computer run client advocacy based management information systems (CAMIS) are key prerequisites to the management of professional practice in HSOs. Discussion is augmented by focus on an automated CAMIS (IBM-PC, Rbase) used in the classroom as well as agency settings. Software demos are available.     

Drug Addiction and Families

Abstract

Australia is experiencing a period of immense cultural change predicated on the use of Information and Communication Technology (ICT). New devices such as smartphones, tablet computers, and the social iterations of the internet are impacting on communication patterns and contributing to the merging of people's online and offline lives. Using Spanish sociologist Manuel Castells's theory of the Network Society as a theoretical foundation, this issues paper posits that social work must overcome its historical reluctance to embrace ICT if it is to remain relevant in the era of the network society. In particular, we argue that social work professionals need to begin a dialogue with IT developers, social service managers, and funding bodies about the need for practice-led ICT systems. This paper examines the turbulent history social work has had with technological change, and concludes that the adoption of a practice-led approach to ICT use in education, practice, and research provides a strong foundation for reimagining the relationship between social work and ICT.     

Unlocking Doors: Providing MSW Programs and Students with Educational “Keys” to Social Justice

ABSTRACT

How can social work educators identify what constitutes social justice as a practice, as a social work stance? How can we teach our students to recognize this stance, to work toward it, to practice it, and to live it? Symbolic interactionist Erving Goffman's concepts of keys and keying, as underscored in his work Frame Analysis, provide useful tools for helping students to recognize the value of social justice within social work educational encounters and to apply this value when they enter the field. The concepts of keys and keying can also help programs to assess and amplify their commitments to social justice.     

Use of information systems in social work – challenges and an agenda for future research

ABSTRACT

In the age of digitalisation social work is transforming. With the increased use of information systems, social workers are meeting new professional challenges. In this paper, we report findings covering a nine-year longitudinal study on critical issues in the use of a Case Management System in a Swedish social work agency. The study includes a stakeholder-based evaluation, interviews and document analysis. Comparing the evaluation findings with the literature helped us identify six areas in need of intensified research: (i) Usability and interface design; (ii) Mismatch between social conceptualisation and system conceptualisation of the case; (iii) Skills and training for information systems use; (iv) Statistical production for accountability and quality assurance; (v) Terminology for interpersonal understanding; (vi) IT Governance. As can be seen from the areas above, this kind of research depends on professional knowledge from the social work field – but also from the field of information systems. Hence, we suggest deeper collaboration between the two areas of knowledge in order to scrutinize the complexity of social work information systems. Clearly, the intersection of social work and information systems is a neglected research area, and we attempt to contribute by providing guidance for intensified research and practical knowledge generation.     

Changing to Learn

SUMMARY

This paper provides an overview of the use of “communication and information technologies' (C&IT) in social work education in Britain. It outlines the development of the use of “learning technologies' generally, and focuses specifically, on the impact of “learning technology' in social work education and training. It looks at various factors influential in achieving, or blocking, cultural change in higher education, which may be of interest to social work educators in other countries.     

Integrating Environmental Issues into Social Work Practice: Lessons Learnt from Domestic Energy Auditing

Abstract

This study of domestic energy audit practice draws on current literature and focuses on a program at Kildonan UnitingCare. It explores and highlights the relevance of natural environmental issues for social work practice and includes practical ideas for addressing financial, social, and environmental issues within case work practice and advocacy. The overlap between energy audit and social work practice is said to apply to both service user issues and the professional skill base of social workers. Finally, a transformation in social work thinking practice and education is suggested, within a vision that is community focused and holistically integrated.     

A Syncretic Construct to a Multicultural Program

ABSTRACT

Problems of social Inequality and social inequity due to gender, race and ethnicity have become critical areas of study in social work education and practice. A number of competing paradigms have emerged. A syncretic construct was introduced as a means to unravel the complex nature of value conflicts and value dilemmas that are inadvertently produced by isolated and fragmented paradigms of cultural diversity and cultural plurality. The integration of humanism and a syncretic construct served as the organizing principle for advancing cultural inclusiveness. This was viewed as a fundamental policy goal for multicultural social work education and practice. A multidimensional model is designed to embrace a syncretic construct with humanism in a social work multicultural perspective.     

Service users’ involvement in social work education: focus on social change projects

ABSTRACT

This article presents and analyzes four projects focusing on diverse forms of service users’ involvement in social work training and research in different countries (Israel, Italy, Slovenia and UK). It highlights the value of service user involvement (SUI) to specific social change objectives and to social work education. The conceptual framework focused on the Standpoint Theory, while methodologically participatory action research was applied, and evaluation measures were developed. Key findings, facilitators and limitations to the involvement, students’ views of it and similarities and differences among the four projects are outlined. The challenges embedded in introducing and sustaining social change objectives in a co-production framework within social work education are identified, alongside the added value of meeting them. The differentiated impact the projects had on students is highlighted as well as their significance for health and social care providers were relevant. It is encouraging that in each project SUI was positively valued. The projects indicate the wide range of SUI in the content and format of social work education, as well as its applicability cross-culturally to a range of key issues pertaining to both training and research in social work.     

Teaching Note—Creating an Integrative Research Learning Environment for BSW and MSW Students

ABSTRACT

Research courses are often the least popular among BSW and MSW students because the connection between social work practice and research is not always evident. This teaching note introduces the structure of the Social Work integrative Research Lab (SWiRL), which was implemented in a social work program without a doctoral program at a large public university. SWiRL offers students opportunities to engage meaningfully in a variety of social work research projects using a framework of nested mentoring. Students gain hands-on research experience while they develop confidence, leadership, and mentoring skills within this structure. The authors discuss recommendations for other social work programs that do not have doctoral education or an established research environment.     

The Utilization of Technology in Graduate Schools of Social Work

SUMMARY

Fifteen faculty from graduate schools of social work and staff from three social work organizations were interviewed by telephone for this qualitative study to describe utilization of technology. Schools were engaged in technology activities that ranged from basic to special technology projects. For the most part there was unevenness in the use of technology within each school and between schools. A number of themes emerged. Eleven recommendations are given to help schools to become leaders in the field of social work and technology.     

The experience of teaching and learning in social work. The teaching of young child observation: A historical overview

This paper describes the setting up in 1989 of the Tavistock/CCETSW course in young child observation for social work tutors and practice teachers, against the background of the immense pressures on social workers, particularly in the field of child protection. The paper summarises the potential learning from young child observation, and its contribution within social work training. It outlines the issues which faced the social work trainers as they went on to introduce and teach observation on their courses, and draws on an evaluative study in which the members of the course participated, giving their views on the value of observation training.     

Research as part of everyday practice: A finishing student's experience

Abstract

While social work education has come a long way, some of the most valuable lessons are learnt not in the class but in the field. This article explores the relationship between the practice of research and social work practice through my struggles within my final social work placement. How does one come to terms with the relationship between everyday social work practice and the practice of research? How does one reconcile what many see as a gap between research and the practice of social work? Is it possible to incorporate research into everyday practice? In the end it must be argued that both have comparable underlying goals and follow almost identical processes. In many ways a researcher carries out similar investigations utilising similar skills as those of a social worker. Thus being skilled in research and being able to integrate research into everyday practice will produce a better social worker.     

Noah: a story of peacebuilding,nonviolence, reconciliation,and healing

ABSTRACT

For years there has been a failure to show the relevance between the application of religious text within social work and the social sciences. This paper provides a functional framework on the reason for the separation between social sciences and religious studies and then uses the Genesis account of Noah and the flood to show how the two can be integrated for peacebuilding, reconciliation, and healing. The paper applies the Noah story to micro, mezzo, and macro applications of social work practice and concludes with a call for a deeper integration of religious text into social work practice.     

Social Work Supervision and its Role in Enabling a Community Visitor Program that Promotes and Protects the Rights of Children

Abstract

This article explores the characteristics of traditional social work supervision, comparing it with supervision in the counselling/clinical field and in industry. The contention is that while social work supervision has learned from advances in other supervisory fields, the traditional social work supervision functions of administration, education, support, and mediation lead to a more holistic practice within child protection work than is possible using other narrower frameworks. A discussion of supervision within a community visitor program that promotes and protects the rights and interests of children and young people who are in state care is used to support this contention.     

The knowledge,skills and qualities needed for social work in a major paediatric teaching hospital

Abstract

The place of aged care in social work has long been ambiguous, if not marginal. Social work (as do other comparable professions) often displays a reluctance to place practice in this field within the core of the profession that embodies aspects of ageism in contemporary society. Working with older people is frequently characterised as ‘mundane’, ‘routine’ and even ‘not “real” social work’. This paper examines the practice implications of the current policy context. Forms of ‘indirect’ practice are identified as central to social work in aged care, and the implications of this for the standing of aged care social work in the wider profession are discussed. It is argued that ‘indirect’ practices are core to the development of the profession and so should be seen as ‘real’ social work. In conclusion, it is suggested that unless social work affirms practice with older people and their families we will fail to be congruent with our own values.     

Epistemology of the Bottle: The Social Construction of Alcoholism and Alcoholics in Social Work Literature in the United States Between 1950 and 1959

ABSTRACT

This article examines selected social work literature that has been published in mainstream social work journals in the United States from 1950 to 1959 in order to deconstruct how alcoholism and alcoholics have been historically constructed within the social work profession. The theoretical framework employed is that of social constructionism and deconstruction. The methodology is qualitative research, specifically historical analysis. The findings of this article are discussed for their relevance to social work practice and social work education.     

Social work and the politics of ‘austerity’: Ireland and Italy

ABSTRACT

No detailed analyses have been undertaken comparing and contrasting how social work is responding to the problems generated by the imposition of so-called ‘austerity’ measures in Europe. Comprised of three sections, the discussion is focused on Ireland and Italy. This comparative exploration locates social work within encompassing frameworks related to the changing population, political economy and welfare regime in each of these jurisdictions. Aspects of contemporary social work within Ireland and Italy are charted and the possibilities for confronting neoliberal ‘austerity’ are analysed. The article seeks to prompt and encourage comparative reflection within Europe in relation to how the social work imagination can be imbued with a new radicalism in the first quarter of the twenty-first century.     

A journey of embedding mental health lived experience in social work education

Abstract

The value of learning from mental health lived experience is widely acknowledged, however, the nature of lived experience involvement in Australian social work education seldom extends beyond guest lecturing. Further, few opportunities exist that build the capacity of people with lived experience to become educators within tertiary settings. In this paper we present the Valuing Lived Experience Project (VLEP), an initiative led by a Lived Experience Academic (LEA) that seeks to systematically and meaningfully embed lived experience into the social work curriculum at a Western Australian university by providing significant opportunities for the capacity building of both individuals with mental health lived experience and academics. Given the relative infancy of service user involvement in Australian social work education, the VLEP offers a number of opportunities for reflection and consideration. A long-standing partnership between a LEA and Social Work Academic is described, the activities and key learnings of the VLEP to date are outlined, and we offer our reflections on challenges encountered throughout the journey. We hope that our experiences and learnings can be drawn upon to progress lived experience participation in tertiary settings and further legitimise lived experience involvement in the education of social workers.