Information processing as gendered knowledge work: A historical case study

Recent scholarship on gender and organizations has developed an analytical conception of knowledge work attentive to embodied knowledge, tasks stratified by gender and ideological definitions of skill. This article applies such an approach to a historical case study in which women were quite literally information processors. In press clipping bureaus young women manually read and sorted thousands of newspaper articles into parcels of keyword‐indexed information for the use of paid subscribers. Using newspaper accounts of this work in the United States from 1884 to 1940, the article shows how gendered definitions of working tasks and bodily abilities were crucial to the organization of this early form of industrial‐scale, commodified information processing. Separating the concept of knowledge work from dependence on contemporary technologies and labour conditions suggests new possibilities for reappraising other forms of labour as gendered knowledge work.     

Knowledge management and the missing tradition - on the role of tradition,knowledge and competencies in industrial production

The ideas of knowledge management, competence strategy and learning organisation have been dominating debates on organisational behaviour and management recently. This article argues that most contributions to this debate are based on a quite naïve conception of knowledge and competencies. One important problem is the neglect of tradition. Through an analysis of the conventional views of knowledge and competencies and through a rehabilitation of tradition the article shows how tradition can provide us with another conception of knowledge management and related ideas. Two case studies from small Danish manufacturing companies are presented in order to show how tradition functions even in the most modem organisations.     

Codifying explicit and tacit practitioner knowledge in community social pediatrics organizations: Evaluation of the first step of a knowledge transfer strategy

In this article, we the present the evaluation of the first phase of a KT initiative, the codification of the tacit and explicit knowledge of community social pediatrics (CSP) practitioners. As increasing numbers of professionals began working in the CSP field, it became necessary to capture the know-how to make it better understood. This first phase of the initiative took advantage of one of the KM stages, the codifying process that is absent from KT models. The evaluation aim to answer the question: “What is the CSPs practitioners level of familiarity with the codification document, as well as their perceptions of its utility and its contribution to the understanding of the CSP model”. The results, show that most respondents had consulted the codification document and were able to describe in detail parts of it. The results also show that they considered it to be a useful and necessary tool to guide practices and helpful in understanding the model. The results of this evaluation is paving the way for the next steps of the KT initiative.     

Assessment of the monitoring and evaluation system of a population-based program: Theory-driven evaluation approach

The purpose of this study was to assess the performance of a monitoring and evaluation system (M&E) for a population-based program and to identify factors influencing its performance. The state health department provided a grant, guide, and training for health districts to implement the program and report quarterly and annually to the M&E. Some health districts did not meet this requirement. We also found that the M&E did not adequately capture the actual work of the districts in communities as related to the work plan. We identified several factors that negatively affected the performances of the M&E. For example, the state and health districts did not have a shared vision on how to develop and implement the program, and what to report to the M&E. We proposed strategies that could improve the timeliness and content of reports to the M&E, as well as its utilization in the future.     

Leaving Behind What We are Not: Applying a Systems Thinking Perspective to Present Unlearning as an Enabler for Finding the Best Version of the Self

In response to criticism on the concept of ‘unlearning’, we suggested that unlearning on an individual level should be defined as the reduction of the influence of old knowledge on cognitive and/or behavioural processes. In this article, we apply a systems thinking perspective on this definition to explore how far this kind of unlearning can possibly go and what happens if this process is inward-directed, i.e. affects the cognitive and behavioural patterns that define who we are. We take a knowledge perspective on the concept of the self and suggest that unlearning could trigger a disequilibrium, which in turn, enables a deep learning process and guides us to what is referred to as ideal or best version of the self. This does not only have implications for the individual level but it can initiate fundamental change processes in organizations.     

Laying the foundation for a global body of knowledge in public relations and communications management

An internationally recognised body of knowledge is both possible and necessary for the future success and professionalisation of public relations. Through extensive content analysis of 31 credential schemes, education frameworks, and scholarly articles produced across six continents, the Global Alliance for Public Relations and Communications Management has developed a foundational list of knowledge, skills, abilities and behaviours (KSABs), which entry and mid/senior-level practitioners across the world should possess. This study and list of KSABs is laying the foundation for development of an internationally accepted framework which professional associations and academic institutions across the world will be able to use to benchmark professional credentials and curriculum outcomes.     

Complexity and practical knowledge in the social sciences: a comment on Stehr and Grundmann

This paper takes issue with Stehr and Grundmann's argument in this journal that sociology's poor record of contribution to practical knowledge results from sociologists' misguided attachment to the idea that social phenomena are peculiarly complex, and so peculiarly resistant to efforts at practical knowledge formation. Stehr and Grundmann develop their thesis by contrasting sociology to economics, claiming the latter's superior methods and disciplinary cultures enable it to contribute more successfully to solving practical problems. We argue that Stehr and Grundmann's comparison of the relative success of economics and sociology as policy sciences underestimates the extent to which the complexity argument has been destructive of economics' capacity to contribute practical knowledge, and overestimates the importance of disciplinary methods and cultures in explaining the use of economics in policy making. Further, we argue that the 'complexity argument' can contribute to better policy making, by virtue of its capacity to highlight the dangers of simplistic or fundamentalist solutions to social problems with complex causes.     

The role of empathy in case management: a pilot study

Little research has been done on the benefit of empathy for social workers in the actual practice of their profession. This prompted an exploration of the interplay between empathic ability and the skills practitioners draw on for case management. Two cohorts of social work students, in their final semester, reflected on an authentic social work scenario and suggested a plan for intervention before completing a scale measuring empathy. The results revealed that different dimensions of empathy, to a varying degree, underpin the process through which students come to a decision on how to intervene. The findings provide empirical support for the assumption that empathy plays an essential role in the practice of social work. They also suggest the need for further investigation, particularly given the potential use of increased knowledge on what determines the skills needed to take on the oftentimes complex and demanding reality of social work.     

Tilting at windmills: a cynical assemblage of the crises of knowledge

The essay offers one piece of a larger conjunctural analysis, in an effort to contribute to a better story of the contemporary organic crisis. It considers three elements of the complexity of the ‘crises’ of knowledge: First, it explores the increasingly felt social perception that knowledge (and the forms of authority that accompany it) has become less determined and determining, less identifiable, less effective, more troubled. It argues that one must think about these developments historically and contextually, rather than going along with the panic that has surrounded their increasing visibility in recent political events. Second, it considers some of the attacks on the university as well as some of the recent changes in the political economy and institutional forms of the academy. Finally, it argues that academics have failed to examine their own contributions to the crises of knowledge, failed to consider the ways their own cultures and practices can be located within rather than against the crises of knowledge.     

From management to leadership: a shift towards understanding the organizational complexity of multidisciplinary collaboration

Multidisciplinary collaboration is central to modern social welfare organizations, yet knowledge about the organizational context of collaboration is scarce. The study objective was to establish multidisciplinary collaboration by designing an organizational field study. The aim of this article is to explore managerial roles and perspectives during an organizational process of developing multidisciplinary collaboration. Eighteen management meetings, held during a two-year period, are analysed. The analysis reveals that the management gradually grasps the complexity of multidisciplinary collaboration; negotiations on the concept are ongoing while their point of view changes from distant to involved. The management takes leadership towards multidisciplinary collaboration through a series of legitimacy-related negotiations, illustrating the organizational and managerial contexts of multidisciplinary collaboration as well as introducing it as a new type of managerial task.     

BSE as an organizational construction: a case study on the globalization of risk

This article examines the BSE problem as an example of the 'globalization of risk'. In order to determine whether the 'globalization of risk' is a social construction depending on the context, the paper emphasizes the particular role of organizations. It makes an empirical comparison of the BSE-related risk-constructions of five business associations in the German meat industry sector. The results show that the associations construct the risk in close relation to their horizons of globalization, thereby reflecting provision problems, which the companies they are representing face. While the main organizational domains in the sector tried to cope with the risk problem by different means of local market 'closure', one association, founded in reaction to the BSE problem, took over a 'reflexive' role with regard to the emerging risk communication on BSE in Germany.     

The role of urban indicators in city management: a proposal for Croatian cities

Cities are dynamic economic and social structures that play a dominant role in both national and international economies. They are centers of population, production, consumption, and development. Cities utilize all advantages of economy of scale, proximity, and concentration. On the other hand, they produce high environmental pressures and diminish thereby the quality of life for urban residents. Indicators (environmental, economic, and governance and management) are seen as a tool that would help policy-makers in formulating urban policy that would lead cities towards sustainability and provide assistance for monitoring their development and municipal performance. The aim of this paper is to consider the role that urban indicators can play in city management. We present basic features of urban indicators that will determine their usefulness in urban management. This paper provides the framework to include environmental and economic indicators, as well as governance and management indicators, in successful urban management.     

Communicating during crisis: Use of blogs as a relationship management tool

Using a post-test only experimental design with control group, this study investigated the impact of blogs on relationship management during a crisis. Participants (N = 109) were exposed to a personal blog (n = 45), organizational blog (n = 46), or control (n = 18). Results indicate blogs impact the perception of the level of crisis an organization experiences. Additionally, relationships created through blogs impact the perception of crisis. Use and credibility were also investigated.     

Assessing the Regional Economic Impact of Higher Education Institutions: An Application to the University of Cardiff

I evaluate the regional and local economic impact of the University of Cardiff, dividing its effects into two major sides: expenditure impacts and knowledge impacts. I review the major tools and methodologies available in the literature to assess the two sides. The expenditure impact in the financial year 2000–2001 is measured through a Keynesian multiplier model developed by the Centre for Advanced Studies in Social Sciences, Cardiff University, in order to compare that same impact in the 1994–1995 financial year. The university’s knowledge impact is assessed through two main variables: (1) employment and destination of graduates, or people impact, and (2) kind of knowledge produced. Cardiff University’s graduates enjoy full-employment, and according to our conceptual framework, Cardiff’s higher education system is classified as “nonactive” positional competition and “social” knowledge production.      

The Evolution of Worker Connect: A Case Study of a System of Systems

We discuss the rationale, development, deployment, and evolution of Worker Connect, a federation of agency systems that is used by authorized health and human services workers in New York City. We show how Worker Connect evolved with HHS-Connect, the organization that enables the integration and synergy of interagency health and human services systems. We show how the system of systems framework provides a way to understand issues encountered and lessons learned in developing and deploying Worker Connect and similar interagency human services systems. The first part of this article provides a history of the Worker Connect project in the context of a case study on achieving interoperability. The second part of this article introduces the framework of system of systems, and describes Worker Connect and HHS-Connect within this framework. The third part of the article describes future work, and offers some lessons for others wanting to implement a system of systems project for human services.     

Urban ecosystem management and change during the past millennium: a case study from New York City

Changes in a deciduous forest and salt marsh ecosystem, Hunter Island, New York City, are related to management over the past millennium. Sequential methods, fossil pollen analysis, map and aerial photography series, and vegetation resampling were performed to supplement the historical and archaeological records. The enhanced ecosystem management history provides an expanded context to examine management planning alternatives.Siwanoy native Americans utilized Hunter Island to provide fuel, land for corn planting, and living space through cutting forests in at least the northeast portion of the island. The fossil pollen record indicates that about the time of site abandonment, the Siwanoy planted the forest opening with hickory. Dutch colonial settlers protected forest in the area, but later the island's forest was cut for the British Navy during the American Revolution. John Hunter created a gentleman's farm on the island beginning in 1812.The New York City Parks Department purchased Hunter Island in 1888 and permitted social agencies to clear trees for recreation during the next 46 years. The chestnut blight eliminated American chestnut from the forest in 1908, and at the same time a hickory bark beetle infestation decimated the hickory population. A survey in 1934 showed that the northeast portion of the Island contained a forest, dominated by oak and yellow poplar, and a field. The island became a day-use picnic site in 1943, and for this purpose all the woody plants with stems less than 10 cm in diameter were removed.Aerial photography demonstrated a trend of forest replacing field over the past century. A resurvey of the northeast section of the island in 1988 revealed that oak and yellow popular remained dominant in the old forest, and the field became a hickory and sassafras stand. The hickory dominance, which is typical of Hunter Island, is unusual for New York City forests and could be related to native American plantings over 700 years ago. The management plan for Hunter Island is focused on preservation of the field and forest legacy of the recent recreation period. Instead of preserving an environmental patchwork common in New York City parks, an alternative management focus could enhance the hickory forest component to represent the former native American cultural setting.     

The influence of flexible management practices on the sharing of experiential knowledge in the workplace: a case study of food service helpers

Previous studies have shown that the job knowledge and prudent knowledge of experienced workers constitute a wealth that needs to be shared in workplaces to promote worker integration, job retention and occupational health and safety. It appears, however, that certain management practices undermine this knowledge sharing process. This case study of food service helpers in institutional food service departments is part of a research project aimed at comparing the impact of different work organization methods on knowledge sharing in the workplace on the basis of case studies carried out in several organizations. The results of this case study reveal that by destabilizing and weakening the work teams, flexible management practices create an environment that is not conducive to experiential knowledge sharing.     

Dynamic systems and the role of evaluation: The case of the Green Communities project

The crucial role evaluation can play in the co-development of project design and its implementation will be addressed through the analysis of a case study, the Green Communities (GC) project, funded by the Italian Ministry of Environment within the EU Interregional Operational Program (2007–2013) “Renewable Energy and Energy Efficiency”. The project's broader goals included an attempt to trigger a change in Italian local development strategies, especially for mountain and inland areas, which would be tailored to the real needs of communities, and based on a sustainable exploitation and management of the territorial assets. The goal was not achieved, and this paper addresses the issues of how GC could have been more effective in fostering a vision of change, and which design adaptations and evaluation procedures would have allowed the project to better cope with the unexpected consequences and resistances it encountered. The conclusions drawn are that projects should be conceived, designed and carried out as dynamic systems, inclusive of a dynamic and engaged evaluation enabling the generation of feedbacks loops, iteratively interpreting the narratives and dynamics unfolding within the project, and actively monitoring the potential of various relationships among project participants for generating positive social change.     

Crisis communication in higher education: The use of “negotiation” as a strategy to manage crisis

This case study examined the crisis response strategies of Louisiana State University after its women's head basketball coach resigned amid charges of inappropriate conduct with former basketball players. This case study draws on relationship management and negotiation as the theoretical lens to examine the efforts of the University in managing relationships and restoring its image. Data for this study was collected through opened-ended questionnaires from students, faculty, and staff at the University. The findings from this study indicate that the good reputation of the University was responsible for the positive evaluation of the crisis management. In addition, results from this study suggest that “negotiation” can play an important role in managing a crisis when the conflicting parties are not willing to participate in a dialogue.     

Politics and performance: the implications of emerging governance arrangements for urban management approaches and information systems

Challenges to traditional public sector approaches to urban government have had an impact on various aspects of governance and management, including political arrangements, decision making processes, ways of ensuring accountability, the allocation of roles and responsibilities between public sector agencies and other potential service providers and between different levels of government, and the mobilisation and allocation of financial resources for urban development. These are discussed, drawing in particular on recent research on urban poverty and governance in ten cities in the South. The changing approaches to urban government and management have been accompanied by attempts to define criteria by which urban governance arrangements and performance can be assessed, which are summarised and critically evaluated. Finally, the potential value of a particular set of tools (GIS) for emerging approaches to urban governance is assessed. Their potential for improving the information available to all governance actors is recognised. However, because of their cost and technological and managerial demands, as well as the limited effectiveness of spatial planning and inequalities in access to information, plans for their use must be financially, institutionally and politically realistic.