Making Continuing Professional Development Relevant and Accessible in Regional Social Work

ABSTRACT

Continuing professional development (CPD) is an integral component of quality social work practice (Australian Association of Social Workers, 2013). Despite this, there is a lack of knowledge around the perceived needs and challenges of accessing CPD for rural and regional social work practitioners. This research explored professional development education needs and challenges for rural social work practitioners. The findings revealed an increase in complex cases in practice leading to the need for more training in mental health, legal aspects, and therapeutic interventions. Strong demand for CPD was evident, with a preference for face-to-face training instead of online modules. In the face of persistent challenges some innovative solutions were possible from a partnership between service providers, higher education providers, and the professional body to better meet the needs of the rural social work practitioners.

IMPLICATIONS

• Increasing complexity in rural, regional, and remote social work practice has placed extra demands on the knowledge resources of social workers.

• Continuing professional development (CPD) must be relevant and readily accessible to meet the needs of those who practice in these areas.

• Partnerships between agencies, higher education providers, and professional bodies, along with the use of technology can increase accessibility for rural, regional, and remote social workers.

     

Information Technology Foundations for Professional Social Work Practice

Summary

Graduate social work curricula and human service organizations (HSOs) are behind in the use of current information technology (IT) for professional social work practice. Knowledge and use of computer run client advocacy based management information systems (CAMIS) are key prerequisites to the management of professional practice in HSOs. Discussion is augmented by focus on an automated CAMIS (IBM-PC, Rbase) used in the classroom as well as agency settings. Software demos are available.     

The response by Australian Universities to case management

Abstract

This paper considers university level formal educational offerings in case management in Australia in the context of restructuring in both the human service workforce and in the higher education sector. It outlines a picture of current university offerings in case management in social work, welfare, nursing, psychology, disability studies and rehabilitation. Through an examination of this picture it canvasses preparation for case management practice, location of case management education in universities, case management knowledge development, professional responsibilities, and choice of educational pathways. From the educational scene outlined, a number of implications and challenges for case management practice and professional education are extracted. Among other things it is argued that human service educators, particularly those in social work, have a responsibility to lead and foster intellectual scrutiny of the phenomenon called case management.     

Spirituality-Based Social Work Values for Empowering Human Service Organizations

Abstract

This paper is based on three premises: (1) Spirituality is seen as an asset from which the client system draws its innate strengths to empower itself, (2) Just as it is important for social work clients to build on individual spiritual strengths to overcome personal challenges, it is equally crucial for human service organizations to implement spirituality-based professional values in organizational contexts, and (3) Spirituality issues need to be examined from the perspective of macro social work education. Based on these premises, the goal of this paper is to construct a conceptual framework that links spirituality-based social work values to empowerment strategies that can be employed in macro social work practice. Adding to the existing dimensions of social work knowledge relating to spirituality, this paper examines spirituality as empowerment issues. Also, the author explores spirituality-centered social work skills, focusing on organizational management and leadership skills.     

Teaching About Organized Religion in Social Work

Abstract

Schools of social work commonly teach that the origin of the profession lies in the humanistic principles of the many world faith traditions. However, beginning as early as the days of the Charity Organization Societies (COS) in the late nineteenth century and the Social Security Act of 1935, social work education, research, and practice have increasingly disassociated themselves from religion and its contribution to the profession. Furthermore, a large number of social workers, regardless of their personal religious affiliations, were trained to think that their religion has no relevance for their everyday professional practice. Meanwhile, society, especially in the last two decades, is marching toward greater integration between social services and organized religion. The rift between religion and professional social work practice, extenuated in the past fifty years, is being challenged by devolutionary trends of government funding and social service delivery that encourage faith-based social service provision. These trends also challenge the dogmatic exclusion of religious contents in social work education. In this article, we review the place of organized religion in social work education and present our innovative course to re-link organized religion with social work curriculum.     

Using Social Work Theory and Values to Investigate the Implementation of Community Treatment Orders

Abstract

This paper establishes the value of a social work investigation of good practice with people on Community Treatment Orders in the context of social work's longstanding interest in the ethical challenges of working with involuntary clients. The emancipatory values of social work were used to guide this research, thereby ensuring the participation of consumers and their families or carers. Critical social work theory provided an important theoretical base. A mixed methods approach was undertaken, including a cluster analysis and case studies. Five principles of good social work practice emerged from the qualitative data: (a) use and develop direct practice skills; (b) take a human rights perspective; (c) focus on goals and desired outcomes; (d) aim for quality of service delivery; and, (e) enhance and enable the role of key stakeholders. These principles are briefly presented along with recommendations for practice and service development.     

Post-modernism,truth and social work

Abstract

In this article, I suggest that social workers should be servants and seekers of truth and that they should do their utmost to re-legitimise the quest for truth in social life and professional practice. I hold that while post-modernism must be applauded for its incisive critique of the totalising tendency' of the quest for truth, especially when fuelled by passionate ideological conviction, yet its forthright rejection of truth itself has had disastrous social consequences and serious deleterious effects on professional practice in social work. Over the last two decades or so, the baby (truth] has been recklessly thrown out with the bath water (totalistic Ideologies) and the consequences have been sorely felt in society, in the personal lives of individuals, in the human service professions as a whole and in social work, especially of course in the writings and professional practice of those who have enthusiastically embraced post-modernism. I also suggest, however, that social work needs to take full advantage of the insights of post-modernism (and especially of Foucault) in order to avoid falling into a totalistic chasm' as the profession pursues its own quest for truth.     

Going beyond training: theory and practice in managing learning

The establishment of new bodies to replace the Central Council for Training and Education in Social Work (CCETSW) and to regulate the social work profession provides the opportunity to establish an improved progressive system of qualifications and continued professional development in the coming years. With the current pressure on social work agency budgets it is imperative that precious training resources—staff and money—are used to make the maximum impact on service delivery. Our involvement in the provision of a range of training programmes leads us to believe that much of the staff development and training effort invested by agencies in their staff often seem to have a limited impact on effectiveness. A change in approach is needed so that learning is placed at the heart of organisational processes to maximise the benefits of affirmation and growing professional confidence. This is essential if we are to continue to ‘nurture’ valuable professional staff and ensure that services remain flexible, creative and responsive in meeting ever‐rising public expectations.

This paper examines some of the challenges of evidence‐based practice and the demands for routine evaluation and objective‐setting. The advantages and disadvantages of a competence specification approach within the development of service and occupational standards as the basis for professional education are discussed. The paper argues that strategies for practice learning require the development of learning organisations and a better academic and agency partnership to support more effective professional education and continued professional development.     

Medicare Funded Mental Health Social Work: Better Access to What?

ABSTRACT

Better Access to Psychiatrists, Psychologists and General Practitioners through the Medicare Benefits Scheme initiative (Better Access), is an Australian Federal Government scheme aiming to improve access to mental health services. Accredited mental health social workers have been involved in the delivery of services under Better Access for more than a decade. In this time, there have been significant changes in the field of mental health services, with consequent increases in size and costs for Better Access. Better Access now represents public spending of more than one billion dollars per annum, yet there is no ongoing account of its impact. In this paper we consider the policy chronology and evaluation of the program, using current available data to question the impact of Better Access on both the service system and the nature of mental health social work practice. This case highlights the importance of a clear articulation of the scope of mental health social work, and ongoing monitoring of the impact of policy in a policy environment increasingly characterised by individualised funding and service delivery structured according to the principles of New Public Management.

IMPLICATIONS

• Social workers' increasing involvement with Better Access has reshaped the scope of mental health social work practice.

• The impact of Better Access on outcomes for service users and mental health social work is not currently a focus of research attention.

• Better Access is a case study illustrating the potential of the policy context to directly shape social work practice, therefore critical engagement with the impact of Better Access is an essential professional imperative.

     

Developing social work students’ professional identity: the role of England’s Professional Capabilities Framework

ABSTRACT

Developing professional identity is a key aim of social work education. This paper argues that the Professional Capabilities Framework (PCF) – a holistic, capability approach to student assessment used in England’s social work education programmes – is ideally placed to promote the development of students’ professional identities. The paper discusses two research studies, each of which was stimulated by significant policy changes in England’s social work profession. The author draws out the implications of both studies for supporting social work students to develop their professional identities. It is concluded that the PCF is valued by practice educators as an assessment and teaching tool, while acknowledging that its future is uncertain due to the lack of continuity impacting on England’s social work profession. This paper is equally of relevance for social work educators outside the UK who may be developing and evaluating their assessment approaches and also for those experiencing the impact of rapid policy changes in their own countries.     

Becoming a Trustworthy Profession: Doing Better Than Doing Good

Abstract

Social work is a relationship-based profession. For this reason, social work professionals need to be perceived as trustworthy by those with whom we work. This address outlines the nature and importance of trustworthiness and the specific issues the social work profession faces in relation to the question of trustworthiness. I argue that scandals in human services and faith-based institutions as well as pressures associated with new public management create further challenges to achieving trustworthiness. The address discusses how the profession can enhance its trustworthiness through increasing our capacity to articulate professional purpose, committing to professional excellence and to being courageous in speaking out about abuses of power that impact on the lives of people who use our services.     

Mutual Benefits: Developing Relational Service Approaches Within Centrelink

Abstract

The machinery of income support can have considerable influence in people's lives, creating opportunities for social work but also tensions: access to vulnerable people, but not always on their terms. This paper argues that the challenge to social work is about more than holding on to professional discretion. It considers how social workers can influence service delivery approaches to work more relationally, pursuing a more equal involvement of clients, and recognising the complex interactive context of social and community life. The authors trace the development of such an approach within the Australian Government human services delivery agency Centrelink in Logan, Queensland, and briefly consider a parallel innovation in Newcastle, New South Wales. The authors suggest that grounding a large institutional social service agency in the realities of client and community experiences has mutual benefits, creating a more humanising, cooperative space, and displacing inefficient and sometimes tragic cycles of misunderstanding, confrontation, and disconnection.     

Role-played interviews with service users in preparation for social work practice: exploring students’ and service users’ experience of co-produced workshops

Abstract

Within a Theory and Practice of Social Work module, prior to embarking on practice placements, social work students practised professional communication skills with people who had used social work services. They undertook role-played interviews with service users about real issues, which had led individuals to seek assistance in the past. Using principles of co-production, the workshop was developed in partnership with members of the University’s social work service users and carers’ group. Care was taken to safeguard service users’ well-being, as well as developing an effective learning opportunity. Drawing on evaluations by students and feedback from service users, this paper discusses the process of planning and delivering the workshops, as well as perceived outcomes for both groups. Findings indicate that students valued the opportunity to engage with service users, gaining key learning about their own practice skills. Service users described a boost to self-esteem through contributing to students’ learning. The workshop provides an example of how service user involvement in social work education has evolved from a primary focus on sharing personal testimonies to active participation in student skill development. It underlines the importance of investment in service user involvement to achieve an appropriate context for such projects to develop.     

'He's not my carer—he's my husband': Personal and policy constructions of care in mental health

This paper is based on empirical research into the skill needs of care managers and examines the legacy of care management and the effect that 'new managerialist' approaches have had on care management work. The concept of emotional labour is used in context and applied to the work of care managers where the ultimate aim is quality outcomes for users of services. The paper argues that recognising the validity of the concept of emotional labour in context relates to the need for a greater acknowledgement of the skills required by care managers. 'Soft skills' that involve improving own learning and performance through reflection, problem solving and working with others are the key skills required for complex care management work. A rationale is made for reconsidering competency approaches to training in favour of continuing professional development. A preferred approach is one that emphasises both the personal and professional aspects of learning and the social world of the learner.     

Negotiating personal engagement and professional accountability: professional wisdom and ethics work

This article examines the relationship between personal engagement and professional accountability in social work—considering whether the increasing focus on professional accountability in the context of the new public management, public austerity and market-based systems of welfare is incompatible with the personal engagement of social workers with service users and with their work. After undertaking a conceptual analysis of the terms, it is argued that both personal engagement and professional accountability are essential features of social work. Indeed, it is this negotiation of the creative tension between them that constitutes the subject matter and work of professional ethics. This requires a capacity and disposition for good judgement based in professional wisdom and a process of practical reasoning or ‘ethics work’ to find the right balance between closeness and distance, passion and rationality, empathic relationships and measurable social outcomes. It also requires a space for the exercise of professional wisdom.     

Intersecting Sexual,Gender, and Professional Identities Among Social Work Students: The Importance of Identity Integration

ABSTRACT

Discrimination toward lesbian, gay, bisexual, transgender, and queer (LGBTQ) social work students can negatively affect academic performance and personal and professional identity development. Intersectionality is a conceptual approach that states that social identities interact to form different meanings and experiences from those that could be explained by a single identity. This study explored how the educational experiences of LGBTQ social work students in the United States and Canada influenced their professional and personal identities. Using an intersectional analysis, three major themes emerged: the need for social work programs to better promote LGBTQ identity and emerging social work professional identity integration, a lack of LGBTQ content in the curriculum, and unsupportive LGBTQ school climates. Implications for social work education are considered.     

Reviews

This article seeks to stimulate debate around the relationship between Post‐Qualifying Social Work education and social work practice. Whilst initially welcomed as a positive development for the continuous professional development of qualified social workers, the author questions if in a work climate increasingly dominated by concerns about meeting global market forces PQSW education has the potential to support discriminatory and oppressive practice and undermine social work values?Higher education in England has been given the task by the General Social Care Council to develop Post‐Qualifying Social Work (PQSW) education that delivers both academic and vocational learning as national occupational standards, workforce planning and concerns around globalisation drive professional development. Indeed, a positive selling point for the PQSW framework is its apparent ability to bring together practitioners' career choices with professional development, employers' workforce planning strategies and the government's modernisation agenda for public service provision. However, could a system of education designed to meet such a variety of agendas undermine social work practice and reduce higher education to primarily providing programmes designed to meet regulatory requirements rather than professional social work that promotes an anti‐discriminatory and anti‐oppressive approach to practice? The article concludes that whilst evidence suggests PQSW education does make a positive difference to practitioners and their organisations, debate is still required to ensure it supports agreed social work values and a commitment to anti‐oppressive and anti‐discriminatory practice.     

Reciprocal Relationship Between Resilience and Professional Skills: A Longitudinal Study With Social Work Students

ABSTRACT

This study analyzed the relationship between the resilience developed by social work students and the professional skills acquired during their university degree program. A longitudinal study was conducted over 4 academic years. Participants were 73 social work students at the University of Malaga (Spain). The results show a gradual increase in the development of resilience and in the acquisition of professional skills among the students during the 4-year period. Panel model analysis shows that the two processes were stable and reciprocal throughout the social work training process. The results suggest that resilience had a stronger effect on professional skills than the latter had on resilience. In conclusion, resilience is a relevant component of university training of future social workers.     

What students’ Facebook posts teach us about the identity challenge in field placements abroad

ABSTRACT

Facebook is a common tool that enables students to publicly express their emotions, thoughts, experiences, and knowledge. On the assumption that the personal narratives of students can provide deep insights into their learning processes during practical training programs, the article presents content analyses of Facebook posts written by Israeli students who participated in an international social work field placement program in India. Content analysis of the students’ posts reveals that they grappled with their personal and professional identities as part of the learning process that occurred while they were formulating their professional identity as social workers. The analysis elicited three main themes: (1) awareness of the national identity; (2) exploration of other identities (personal, professional, and global); and (3) an attempt to contain multidimensional identity. The students discussed the main challenges they faced in the process of formulating an identity that will enable them to engage in international social work, and they described the fluctuations that occurred in those identities. The results show how public Facebook posts can be used as a tool to shed light on the contribution of social work education in international field placements, and provide insights into the learning processes that students experience in field placements abroad.     

Critical Reflections on a Social Inclusion Approach for an Ageing Australia

Abstract

The use of call centre operations in public and private sectors is a notable development in the changing structure and nature of employment worldwide. This trend is clearly evident in the South Pacific with the establishment of a call centre as the official point of entry for the statutory child protection systems in both New Zealand and New South Wales. As sites of professional practice however call centres are a controversial development. This paper discusses the practice findings of a qualitative research project which explored the particularity of intake social work (ISW) with 14 social workers employed at the Child Youth and Families' (CYF) National Contact Centre (NCC) in New Zealand. Findings were established through semi structured interviews and thematic analysis. They reveal a unique practice combining attributes of social work and emergency communication services in a workplace environment subject to similar output requirements as those found in commercial call centres.