Telephone Troubles: Interactional Breakdown and its Management by Stutterers and Their Listeners*

While both face-to-face and telephone interaction involve problems of management for stutterers and their listeners, the absence of visual cues in telephone talk poses special problems which can lead to interactional breakdown. These problems are accentuated by factors such as an individual's pattern of stuttering and adaptations to stuttering, the awareness context in which interaction takes place, and the nature of the relationship between the speakers. The author's sociological perspective goes beyond the clinical perspective of speech pathology in helping to understand the interactional and identity troubles of stutterers. His analysis also shows how both stutterers' breaches of conversational norms and the practices used to remedy these breaches illuminate taken-for-granted expectations in telephone interaction.     

Measuring the Dynamics of Interactional Synchrony

Past research has revealed that natural social interactions contain interactional synchrony. The present study describes new methods for measuring interactional synchrony in natural interactions and evaluates whether the behavioral synchronization involved in social interactions is similar to dynamical synchronization found generically in nature. Two methodologies, a rater-coding method and a computational video image method, were used to provide time series representations of the movements of the co-actors as they enacted a series of jokes (i.e., knock?Cknock jokes). Cross-spectral and relative phase analyses of these time series revealed that speakers?? and listeners?? movements contained rhythms that were not only correlated in time but also exhibited phase synchronization. These results suggest that computational advances in video and time series analysis have greatly enhanced our ability to measure interactional synchrony in natural interactions. Moreover, the dynamical synchronization in these natural interactions is commensurate with that found in more stereotyped tasks, suggesting that similar organizational processes constrain bodily activity in natural social interactions and, hence, have implications for the understanding of joint action generally.     

Changing Relationships through Interactions: Preliminary Accounts of Parent–Child Interactions after Undertaking Individual Parent Training

Parent and child interaction training has been increasingly investigated over recent years. However, the mechanisms of change within individual training programmes are not well understood. To explore the factors that can facilitate or inhibit meaningful changes in interactions and ultimately relationships, the current study employed semi-structured interviews to obtain first person accounts from parents who had undertaken an individualised parent-training programme. Three participants provided accounts of the training programme and their perceived impact upon interactions with their children were analysed using inductive thematic analysis. The analysis resulted in three themes, which illustrate how participants adjusted their interactional style with their child to varying degrees through enhanced personal awareness, increased understanding of their child’s emotional and interactional needs, and accepting the reciprocity of interactional accountability. Changes in interactional style enabled participants to alter their perceptions of their own behaviours, their child’s behaviours, and how they influenced one another through interactions. Recommendations for future research and therapeutic practice are discussed in the context of the findings and the existing evidence base.     

Activating Controlling Images in the Racialized Interaction Order: Black Middle‐Class Interactions and the Creativity of Racist Action

This paper investigates the link between the racial hierarchy and the racialized interaction order, questioning how controlling images of blackness are mediated in interactions. I explore this through interviews with thirty‐two black British middle‐class individuals, examining their interactions in the professional workplace. I argue that white people often draw on a practical knowledge of “white ignorance” to activate controlling images in their interactions with black professionals. This white ignorance allows for white people to find creative ways to irrationally deploy controlling images, and to adapt controlling images to specific interactional settings.     

Microstructures of economic action: talk,interaction and the bottom line

This paper contributes to an expanding body of research that has analysed the interactional foundations of economic activity, and price determination, by quantifying the financial implications of different micro‐interactional practices. Drawing on video recordings of naturalistic interaction the paper analyses a simple consumer choice, whether to pay one of two prices, the lower ‘standard’ price (£8.00) or the higher ‘gift aid’ (£8.80) price, to enter an arts institution. Utilizing resources from conversation analysis, the paper analyses different ways of posing this choice. It describes how, as interactional constraints tighten, standard prices become less socially desirable and customers increasingly ‘volunteer’ to pay the higher price. The paper contributes to sociological understandings of economic activity, demonstrating how simple one‐off choices, and prices, are accountably responsive to micro‐interactional structures.     

Dimensions of style: Context,politics and motivation in gay Israeli speech1

Sociolinguistic research has traditionally examined stylistic variation as a way of understanding how speakers may use language indexically. Quantitatively, research has sought to correlate observed patterns of variation across such external parameters as context or topic with the ways in which speakers linguistically orient themselves to their immediate surroundings or to some other socially‐salient reference group. Recently, this approach has been criticized for being too mechanistic. In this paper, I present a new method for examining stylistic variation that addresses this critique, and demonstrate how an attention to speakers' motivations and interactional goals can be reconciled with a quantitative analysis of variation. I illustrate the proposed method with a quantitative examination of systematic patterns of prosodic variation in the speech of a group of Israeli men who are all members of various lesbian and gay political‐activist groups.     

From sociolinguistic variation to socially strategic stylisation1

This article investigates the indexical relation between language, interactional stance and social class. Quantitative sociolinguistic analysis of a linguistic variable (the first person possessive singular) is combined with interactional analysis of the way one particular variant (possessive ‘me’, as in Me pencil's up me jumper) is used by speakers in ‘stylised’ interactional performances. The aim of this analysis is to explore: (1) how possessive ‘me’ is implicated in the construction and management of local identities and relationships; and (2) how macro‐social categories, such as social class, relate to linguistic choice. The data for this analysis comes from an ethnographic study of the language practices of nine‐ to ten‐year‐old children in two socially‐differentiated primary schools in north‐east England. A secondary aim of the article is to spotlight the sociolinguistic sophistication of these young children, in particular, the working‐class participants, who challenge the notion that the speech of working‐class children is in any way ‘impoverished’.     

Open door environments as interactional resources to initiate unscheduled encounters in office organizations

ABSTRACT

In this article, we show how a common type of material environment in office organizations, namely offices with doors left open, enables and sustains the initiation of unscheduled, informal encounters. Using video recordings of naturally occurring interactions, we identify and describe a recurrent practice whereby visitors, mainly through their embodied conduct as they approach the doorway, are recognized by their recipients as initiating an encounter. We unpack the systematic practices and resources involved and analyze a series of variations through which co-workers deal with three interactional problems: obtaining the office occupant’s attention, negotiating availability, and negotiating entitlement. The article (1) demarcates a set of practices typical of unscheduled encounters in office organizations; (2) sheds new lights on how shared and fractured visual spaces can be used as resources to produce complex organizational meanings; and (3) proposes an approach of organizational activity and knowledge as inherently interactional, embodied and material.     

Sensing the Bike: Creating a Collaborative Understanding of a Multi‐Sensorial Experience in MotoGP Racing

This article concerns the analysis of work interaction of a motorcycle racing team during pre‐season tests, drawing on ethnomethodology, and conversation analysis to explicate the ways in which the manager and the driver collaborate, through everyday gestures and language, to create a shared understanding of the bike's mechanical issues and disambiguate the driver's accounts of the bike's performance. We report on a set of video‐recorded encounters between the manger and the driver, examining how the multi‐sensorial experience of the driver is recollected and understood by team members, while overcoming interactional constraints imposed by the unique professional setting.     

Requests, Blocking Moves, and Rational (Inter)action in Survey Introductions

We draw on conversation analytic methods and research to explicate the interactional phenomenon of requesting in general and the specific case of requesting participation in survey interviews. Recent work on survey participation has given much attention to leverage-saliency theory, but has not engaged how the key concepts of this theory are exhibited in the actual unfolding interaction of interviewers and potential respondents. We do so using digitally recorded and transcribed calls to recruit participation in the 2004 Wisconsin Longitudinal Study. We describe how potential respondents present interactional environments that are relatively discouraging or encouraging, and how, in response, interviewers may be relatively cautious or presumptive in their requesting actions. We consider how the ability of interviewers to tailor their behavior to their interactional environment can affect whether the introduction reaches the point at which a request to participate is made, the form that this request takes, and the sample person's response. Our analysis contributes to understanding how we might use insights from the analysis of interaction to increase cooperation with requests to participate in surveys.     

Code‐switching and social identities in the Eastern Maroon community of Suriname and French Guiana1

Sociolinguistic research on Creole communities has so far focused mainly on the social and linguistic distinctiveness of Creoles and on their synchronic interaction with their European lexifier. To date, little work has been done on the stylistic make‐up of Creoles and on how these styles are employed in interactions to negotiate social identities and relationships. This paper investigates patterns of code‐switching between different Creole varieties in the Eastern Maroon community using Myers‐Scotton's markedness model. It demonstrates that such patterns are structurally similar to those found in other bilingual communities and function as an important resource for creating interactional meanings. Moreover, it shows that overall similar patterns of code‐switching convey partially different meanings due to their interaction with situational factors.     

Co‐Present Conversation as “Socialized Trance”: Talk,Involvement Obligations,and Smart‐Phone Disruption

In an era where digital and co‐present involvements become entangled, the role of face‐to‐face conversation now vies with mediated communication. Applying insights provided by Erving Goffman, we explore conversational interaction and consider how engrossing face‐to‐face conversation can be understood as a form of socialized trance. We explore how this interaction represents one type of “involvement obligation” that can become disrupted and, increasingly, uniquely impacted by mediated involvements that are enabled through mobile and “smart” devices. The crux of the argument is considered in the context of a burgeoning digital era where conversation is found to become meshed together in uneven ways with mediated interaction. We highlight the efficacy of Goffman's approach with regards to the current information environment, providing insights into how engrossing conversation and its involvement obligations are impacted by mediated interactions and how breaches of conduct are experienced. A video abstract is available at https://youtu.be/ulL8mMN4oig .     

Interactions among future study abroad students: exploring potential intercultural learning sequences

The study presented in this article aims to explore if and how intercultural learning may take place in students’ class interaction. It is grounded in the assumption that interculturality is not a clear-cut feature inherent to interactions occurring when individuals with presumed different linguistic and cultural/national backgrounds talk to each other, but that interculturality is co-constructed during interaction. In other words, every ‘interdiscourse interaction’ is potentially intercultural. We have assumed this perspective while investigating student–student class interactions that took place in an intercultural education course aimed at enhancing students’ intercultural learning in view of their sojourn abroad. Interactional data were analysed from the perspective of conversation analysis. Then, drawing on the notion of séquence potentiellement acquisitionelle as well as on a constructivist approach to intercultural learning, we conclude that, in interaction with their peers, learners can co-construct ‘potential intercultural learning sequences’ (PILS), which present recognisable interactional and discursive features.     

Laughter in medical interaction: From quantification to analysis,and back

This study discusses the use of quantification in analysing interactional practices, especially in conversation analytical work. The paper concentrates on laughter in medical interaction and starts from a quantitative point of view. West (1984) found certain statistical patterns of laughter in medical interaction: the patients laugh more than the doctors and most laughter is not reciprocated, i.e. the interactants mostly laugh alone. This statistical pattern is also found in Finnish data but it is approached again from the micro‐analytical point of view and some features of it are problematised through analysing in more detail: (1) the ways in which laughter is made relevant; (2) how laughter is responded to; and (3) the interactional functions laughter can have. The paper shows that Schegloff’s (1993) critique of quantitative interactional work is indeed called for, but nevertheless also presents advantages of quantification: the distribution of laughter between the participants in medical interaction turned out to be an interesting issue, one which is revealing of their different interactional roles and footings.     

Towards a Sociocultural Perspective on Identity Formation in Education

This article discusses a sociocultural approach to processes of identity that has implications for how we understand learning and identity formation in education. Focusing on the socially constructed and culturally figured nature of language, tools, and interactions in learning contexts, this approach assists in the appreciation of how students navigate through and develop an understanding of themselves in different educational contexts. To this end, reference is made to Wortham's work on interactional positioning in narratives and the work of Holland and colleagues on figured worlds. Wortham provides the tools for a systematic analysis of how individuals construct their identities by positioning themselves in discursive interaction. Holland and colleagues alert us to the cultural shaping of such positioning in cultural worlds and the artifacts mediating identity formation. To explore the potential of combining these lenses, a case study is described involving a series of interviews with medical students about their self-perceptions in two contexts of clinical training. The case study highlights how different worlds and identities are formed in these educational contexts.     

Dialect contact and distinctiveness: The social meaning of language variation in an island community

In this paper, we analyse linguistic variables which are well‐established in British English, the vowels in the trap and bath lexical sets. We demonstrate that the social meanings of these variables are both historically substantiated and locally‐elaborated. Our data is taken from the speech of individuals living on the Isles of Scilly, a group of islands off the south‐west coast of England. Our initial analysis shows that trap and bath variants found on the islands are linked to contact with Standard English English, on the one hand, and the nearest neighbouring variety of Cornish English, on the other. The general distribution of variants is shown to reflect educational differences amongst our speakers. However, two case studies show speakers using forms atypical of their education type in order to position themselves in interactionally‐dynamic ways. This reveals how speakers exploit the multidimensional meanings of linguistic variants to reflect and construct local practices and alignments.     

The Economic Value of Bilingualism for Asians and Hispanics1

This study examines how bilingualism affects the wages of Asian and Hispanic workers using 2000 Census data. In contradiction to the general belief that bilingualism can provide a competitive advantage in the labor market, we find no evidence that 1.5‐generation and U.S.‐born Asian and Hispanic bilingual workers generally have higher wages than their English monolingual co‐ethnics; in some cases, in fact, their wages are significantly lower. In search of specific circumstances under which bilingualism might provide an economic advantage, we also examine interactions of language with such variables as education, employment in the public rather than the private sector, and the size of the population of mother‐tongue speakers. With limited exceptions, we find no sign of greater economic returns to bilingualism. Since bilingualism requires considerable effort to maintain across generations in the United States, we conclude that the virtual absence of economic rewards for it creates pressure for linguistic assimilation.     

Online in later life: Age as a chronological fact and a dynamic social category in an Internet class for retirees

In recent years, sociolinguistic research that has taken an indexical perspective on the construction of social meaning has focused on certain dimensions of identity, such as gender and ethnicity; age, on the other hand, has not received as much attention. More often than not, it has been understood as a fixed chronological fact rather than a socially meaningful resource. The present study, which draws from data collected in an Internet course at a social center for senior citizens, illustrates how age‐related social meanings are recruited in interaction in more complex ways than generally thought. Discourse analysis of interactions between students and their younger instructor show how age informs the construction of social meaning as both a chronological fact and a dynamic social category; students and instructor alike create stances and assume interactional positions in part by indexing age‐related social categories that align with or subvert communicative expectations based on their chronological age.