Ethnography and the digital fields of social media

Qualitative researchers struggle to study the transient fields of social network sites like Twitter through conventional ethnographic approaches. This paper suggests that, in order to step further, we should distinguish between the relatively stable ‘contextual’ fields of bounded online communities and the fluid, ‘meta-fields’ resulting from the aggregation of scattered communicative contents based on their metadata. Both these two intertwined layers of the digital environment interplay with users’ online social practices – which are embedded within offline everyday life and vice versa. While Internet ethnography largely dealt with contextual digital fields, recent developments in the realm of online research allow the ethnographic exploration of digital meta-fields and their publics. This shift recalls Marcus’ appeal for a multi-sited ethnography but, in fact, goes further beyond, towards a truly ‘un-sited’ ethnography. I highlight and discuss the main methodological implications of meta- and contextual fieldworks by presenting an exploratory study of European exchange students’ Facebook identities.     

Inequality in mobilizing online help after a negative life event: the role of education,digital skills,and capital-enhancing Internet use

Many studies have investigated inequalities in coping with stressful life events and often education is found to play a role in this (the higher educated are usually more successful in dealing with their problems in terms of well-being consequences). We examine whether something similar occurs on the Internet, whether the higher educated are more successful in mobilizing help online, and whether this is related to their digital skills and the way in which they use the Internet. With the latter, we link online coping to digital inequality research. Researchers have investigated digital inequalities with regard to skills and types of Internet use. However, we know little about the extent to which these factors translate into inequalities in resources mobilized from the Internet. This latter type of inequality is highly relevant, since it is an intermediary step between Internet use and (improved) well-being and life chances. Using a large sample of individuals living in the Netherlands, we find educational differences in the mobilization of online problem-focused coping resources, but no differences with regard to online socioemotional or disengagement coping resources. The educational inequalities in online coping are somewhat smaller than educational inequalities in offline coping, leading to remarkable consequences for social policy. Furthermore, we find a relatively complex pattern of interrelations between offline inequality (education) and different types of digital inequality (skills, usage, resources). In our conclusions we make a plea for more research on outcomes of Internet use and we discuss the implications of our findings for further research.     

How European PR practitioners handle digital and social media

The European Communication Monitor (ECM) 2010 showed that digital communication and social media have grown in importance in the media mix of European organizations. Both new media types are positively correlated to the perceived impact of public relations (PR) in the organization. Specifically social networks and online videos are considered the most important social media tools. Also European practitioners expect that the content of communication will become more important as and when the use of social media further increases. The consequence that everyone within the organization is able to spread information is perceived as the most problematic aspect of social media. A potential problem is that only about one third of the European organizations have implemented social media policies with communication consultancies leading the way. Communication consultants consider social media significantly more important than practitioners working in organizations.     

Understanding cultural omnivores: social and political attitudes

In this paper, I use data from the British Household Panel Survey and Understanding Society to investigate the social and political attitudes of cultural omnivores. I report a threefold typology of cultural consumption in the domains of music and visual arts that is consistent with previous research. Then by linking data across the two panel surveys, I show that cultural omnivores have quite a distinctive profile of social attitudes. Specifically, omnivores are more trusting and risk‐taking. They hold more favourable views about the European Union, and they tend to eschew subnational identities. Omnivores are politically more engaged. But they are not more ‘class conscious’, nor are they particularly left‐wing or right‐wing on distributional issues. When asked what is important to the sense of who they are, the two most important status‐conferring attributes, that is, profession and education, are not more salient to omnivores than to others. But omnivores are more extravert and open to new experiences. Taken together, these results suggest that omnivorousness is an expression of cosmopolitan postmaterialism rather than a new form of distinction.     

Changing the narrative: the role of frontline worker attitudes and beliefs in shaping dementia-friendly services in England

Applying the main principles of the social model of disability as a guide, this article argues that the attitudes and beliefs of staff and volunteers employed in frontline service delivery can play an important role in the achievement of dementia-friendly communities, particularly through influencing the types of services offered. This position is supported by findings from an evaluation of an awareness-raising intervention run by Age UK, aimed at organisations which provide services for people living with dementia in England. The article contributes to an understanding of the cultural climate within frontline service delivery, which is often neglected in favour of discussions around meeting more immediate care and support needs. More specifically, the article reflects on whether there is a need for an additional conceptualisation within the discourse around dementia-friendly communities which ensures inclusion of the cultural environment.     

Political attitudes, social participation and social mobility: a longitudinal analysis

It is often suggested that the political attitudes and social participation which have underpinned the welfare-state democracies have depended on large amounts of upward social mobility. The demographic heterogeneity of the service class, according to this view, induced in them a willingness to lead a common political project seeking to establish a common social citizenship. As the amount of upward mobility stagnates or even begins to fall, it has then further been claimed that there might emerge a degree of ideological closure in the service class that might erode their commitment to civic values. The 1958 British birth cohort study is used to investigate this question. Longitudinal data are invaluable here because they allow us to distinguish between two hypotheses: that upward mobility as such has induced in the service class certain attitudes and propensities to participate, or that the more important influence is the early socialization through which upwardly mobile people went. The conclusion of the analysis is that, although the civic values of the service class have not depended on upward mobility, this is much more true of cognitively able people than of others, and so is dependent on the somewhat meritocratic basis of selection into the salariat.     

Reconfiguring Friendships: Social relationships and the Internet

Debate on the social role of the Internet has centred on whether its use will tend to isolate or connect individuals, undermining or reinforcing social ties. This study moves away from this focus on more or less connectivity to explore the degree to which people use the Internet to make new friends and, thereby, reconfigure their social networks. The analysis identifies those who create new ties through the Internet and investigates under what conditions these online ties migrate to face to face settings. The analysis is based on data from the 2005 Oxford Internet Survey (OxIS), a national probability sample survey of individuals aged 14 and over in Britain. The findings indicate that about 20 per cent of Internet users have met new friends online, and about half of these individuals go on to meet one or more of these virtual friends in person. Sociodemographic characteristics, such as being single, shape patterns of Internet use, and are related to the greater propensity of some individuals to make online social relationships. However, experience with the Internet and the ways people choose to use the Internet, such as for chatting or communicating more generally, are most directly associated with who makes new connections over the Internet and who does not. These findings suggest that the Internet plays an important role in reconfiguring the social networks of many users. Also, multivariate analyses indicate that the dynamics of online friendships are driven more by the idiosyncratic digital choices made by users of the Internet than by any mechanistic social or technological determinism.     

Mapping the two levels of digital divide: Internet access and social network site adoption among older adults in the USA

Older adults have increasingly adopted Internet and social network sites (SNSs), but little communication scholarship has explored systematic differences in access within this population. Using a nationally representative sample of Americans over the age of 50 years from the 2012 Health and Retirement Study, we examine Internet access (N?=?18,851) and SNS adoption patterns (N?=?869) among this sample and explore how these patterns vary by age. Regarding Internet access, results suggest that while the gender divide has reversed in favor of women, older adults who are economically, socioculturally, or physically disadvantaged are less likely to have reliable Internet access. In addition, the view that the various divides in Internet access are less of a concern for those who are younger is only partially supported, as some access-related divides do not vary by age or even decrease with age. For SNS adoption, we found that access to technological resources (diversity of online activities) positively predicts SNS use. Moreover, SNS users are more likely to be younger, female, widowed, and homemakers, perhaps because these individuals are more motivated to use SNSs to complement or compensate for their existing social status. These findings reveal unique challenges and motivations in relation to Internet access and SNS adoption patterns across the later life span.     

Dimensions of Internet use: amount,variety, and types

We examine the dimensions of Internet use based on a representative sample of the population of the UK, making three important contributions. First, we clarify theoretical dimensions of Internet use that have been conflated in prior work. We argue that the property space of Internet use has three main dimensions: amount of use, variety of different uses, and types of use. Second, the Oxford Internet Survey 2011 data set contains a comprehensive set of 48 activities ranging from email to online banking to gambling. Using the principal components analysis, we identify 10 distinctive types of Internet activities. This is the first typology of Internet uses to be based on such a comprehensive set of activities. We use regression analyses to validate the three dimensions and to identify the characteristics of the users of each type. Each type has a distinctive and different kind of user. The Internet is an extremely diverse medium. We cannot discuss ‘Internet use’ as a general phenomenon; instead, researchers must specify what kind of use they examine.     

Lesbians and tech: Analyzing digital media technologies and lesbian experience

The rise of the popular Internet has coincided with the increasing acceptance, even assimilation, of lesbians into mainstream society. The visible presence of lesbians in the tech industry and in digitally mediated spaces raises a set of questions about the relationship between queer identities and Internet technologies. This introduction to a special issue of Journal of Lesbian Studies explores some of these questions and provides an overview of the articles that follow.     

Co-morbidity of gambling and Internet use among Internet and land-based gamblers: classic and network approaches

This study investigated co-morbidity of problem gambling and problematic Internet use (PIU) among adolescent Internet and land-based gamblers, with the classic approach using sum-scores of symptoms and a promising new method, namely the network perspective. This perspective allows testing for how multiple disorders are associated, showing symptoms overlap and centralities. We used cross-sectional data from two population-based samples of adolescents aged 17 years in France (n = 2,240) and Switzerland (n = 944). Measures included Internet gambling, problem gambling and PIU. The classic approach showed that Internet gambling was associated with increased levels of disordered gambling and PIU, but that correlations between disorders were weak (R² min = 3.2%, R² max = 17.6%). The network perspective showed that the co-morbid network of Internet gamblers was more connected in comparison with land-based gamblers. Problem gambling and PIU appeared as separate disorders, but their relationship was increased among Internet gamblers in comparison with land-based gamblers. The network perspective appeared as a promising avenue for a better understanding of addictive disorders, but it should not replace the classic approach, which showed increased levels of addictive behaviours among Internet gamblers.     

Older Adults and Emerging Digital Service Delivery: A Mixed Methods Study on Information and Communications Technology Use,Skills, and Attitudes

Based on data from a survey (n = 3291) and 14 qualitative interviews among Danish older adults, this study investigated the use of, and attitudes toward, information communications technology (ICT) and the digital delivery of public services. While age, gender, and socioeconomic status were associated with use of ICT, these determinants lost their explanatory power when we controlled for attitudes and experiences. We identified three segments that differed in their use of ICT and attitudes toward digital service delivery. As nonuse of ICT often results from the lack of willingness to use it rather than from material or cognitive deficiencies, policy measures for bridging the digital divide should focus on skills and confidence rather than on access or ability.     

Internet alternative media,movement experience,and radicalism: the case of post-Umbrella Movement Hong Kong

This article examines the relationship between online alternative media consumption and public support for radical social movement goals and tactics. Theoretically, online alternative media use could relate to the holding of more radical views either because such views are propagated by the alternative media or because of the breeding of extreme views through communications among like-minded people. At the same time, this relationship is expected to be particularly strong when online alternative media use is coupled with specific types of movement experiences. Analysis of a representative survey (N = 1012) in Hong Kong shows that both online alternative media use and participation in the Umbrella Movement in 2014 related positively to the attitude toward violent protests and toward Hong Kong independence, and the relationship between online alternative media use and radical views was particularly strong among the Umbrella Movement participants. The analysis also shows a distinction between the implications of consumption of alternative media belonging to different political factions.     

Facing up to Facebook: how digital activism,independent regulation,and mass media foiled a neoliberal threat to net neutrality

This study traces how Facebook-promoted internet.org/Free Basics, despite initial acclaim, was eventually rejected in India – and how net neutrality came to be codified in the process. Topic modeling of articles (N?=?1752) published over two-and-a-half years in 100 media outlets pinpoints the critical junctures in time at which the public discourse changed its trajectory. Critical discourse analysis of different phases of the discourse then identifies the causal factors and contingent conditions that produced the new policy. The study advances an understanding of technologies as social constructs and technological change as a social process, shaped by the dynamic interaction of a complex array of social actors coming together at critical junctures. It also draws attention to how discourse, produced by social actors in contingent conditions, recursively shapes the dominant ideology and structures these interactions. In addition, the study demonstrates how algorithmic and interpretive research techniques can be combined for longitudinal analysis of textual data sets.     

The Use of Internet Chat Rooms to Meet Sexual Partners: A Comparison of Non-Heterosexually Identified Men with Heterosexually Identified Men and Women

ABSTRACT. Objectives: Prior work suggests that many individuals use the Internet to meet romantic or sexual partners. Our intent was to explore perceptions and experiences with meeting people online. Methods: In 2008, the authors conducted U.S.-based online interviews with 65 predominantly White, self-identified heterosexual men and women and gay/bisexual men (Mean age = 30.8 years). Results: Reasons for meeting people online, desired partner characteristics, and the process of connecting for sex paralleled those observed in face-to-face contexts. People used Internet chat rooms to identify more partners and specific partner characteristics. “Background checks” of online partners, though often believed to be inaccurate, increased familiarity and trust leading to reduced condom use. Participants said online condom use negotiation was easier but usually occurred in face-to-face contexts. Conclusions: The fundamental processes of meeting partners online are similar in many ways to meeting partners face-to-face; however, the Internet facilitates rapid access to relatively large numbers of potential partners.     

Disability citizenship and digital capital: the case of engagement with a social enterprise telco

ABSTRACT

This paper uses as its base a key initiative involving a not-for-profit organisation (NPO), government start-up funding and a social enterprise which evolved through three phases. The purpose of the initiative was the development of a smart phone technology platform for people with disability. The paper’s purpose is to answer questions about the ways in which the mobile technology, seen here as assistive technologies, supported the development of disability citizenship and active citizenship. Data were collected through in-depth interviews conducted at three points in the 13-week programme during which participants with disability received customised support for their phone and training in its use, at no cost. Fifteen participants volunteered to take part in the research project, along with their significant other and service provider. Key themes were identified in the preliminary analysis. Exploring these using Ragnedda’s ([2017]. The third digital divide: A Weberian approach to digital inequalities. Abingdon: Routledge) three levels of digital divide, and Wilson’s ([2006]. The information revolution and developing countries. Cambridge, MA: MIT Press) categories of access allowed a series of philosophical, ethical and human services management questions to emerge, challenging the optimism with which the digital economy is presented as a solution to issues of inequality. Although the mobile technologies were very successful as assistive technologies for some participants, the findings reinforced the potential for such technologies to further entrench aspects of social exclusion. They also identified ways in which the shift in the role of the NPO to social entrepreneurship, and its relationships with government and private enterprise, had the potential to undermine the exercise of disability citizenship by turning participants into consumers.     

When digital natives instruct digital immigrants: active guidance of parental media use by children and conflict in the family

Based on the premise that children are active agents who influence their parents’ media use, this study investigated child–parent digital media guidance. Children often introduce new media into the family and influence parents’ media adoption and use. This study also investigated whether this child–parent digital media guidance is associated with media conflicts in the family. A cross-sectional survey was conducted among 187 parent–child dyads in Flanders, Belgium. Paired samples t-tests and multiple linear regression analyses were conducted. The results showed that both children and parents reported that children guide their parents how to use digital media, especially for newer media forms such as smartphones, tablets, and apps. Families where there was more child–parent digital media guidance reported more conflicts about media. These relationships were comparable in the parent and child reports.     

Social capital online: Collective use of the Internet and reciprocity as lubricants of democracy

This article puts the democratic potential of using the Internet into perspective through an analysis of how collective uses of the Internet promote social capital. Research results reveal that social capital online (i.e. trust and reciprocity) is enhanced by involvement in collective use of the Internet such as participation in online communities and use of the Internet among informal groups in everyday life. This process could counter negative aspects of Internet use. Further, accumulated online social capital can be a powerful predictor of online political participation, i.e. online reciprocity has a positive effect on intention to participate in online civic discussion. Finally, the authors' analyses indicate the possibility of a spillover of online social capital into offline arenas. It is concluded that collective use of the Internet can be a lubricant for democracy.     

Beyond class and nation: reframing social inequalities in a globalizing world

From the start individualization theory is the investigation of the paradigm shift in social inequality. Furthermore it shows, how the transnationalization of social inequalities bursts the framework of institutional responses – nation state (parties), trade unions, welfare state systems and the national sociologies of social classes. In this essay I shall try to conceptually elucidate the ‘cosmopolitan perspective’ on relations of social inequality in three cases: (1) the inequality of global risk; (2) the Europe‐wide dynamic of inequality; and (3) transnational inequalities, which emerge from the capacities and resources to transcend borders. Before that I take up Will Atkinson's question: ‘What exactly constitutes individualization and to what extent has it really displaced class?’ ( Atkinson 2007 : Abstract)     

Identifying as an evidence-based social worker: the influence of attitudes,access, confidence,and education

This study explored United States-based social workers’ (N = 152) attitudes toward, access to, and confidence in engaging in evidence-based practice (EBP), the extent to which social work education prepared them to engage in EBP, and the factors that contributed to their identification as an evidence-based practitioner. Findings indicated that although practitioners had a positive attitude toward engaging in EBP, they were only moderately confident in doing so, rarely accessed evidence, and were only moderately prepared through their education. Believing that EBP should be implemented, more educational preparation, and positive attitudes contributed to greater identification as an evidence-based practitioner, areas that social work and continuing education should further support to enhance social workers’ EBP skills.