e-Social work in practice: a case study

ABSTRACT

This paper presents a theoretical reflection on e-social work by considering a case study: an intervention programme with vulnerable people, included in the services catalogue of a non-governmental organization (NGO), Zaragoza Red Cross Assembly. This programme cares for older people with a home assistance system mediated by information and communication technologies (ICTs). The digital convergence of the Spanish Red Cross and the digitalization of internal processes were accelerated by the use of ICTs as a tool in the aftermath of the 2008 crisis: first, to manage bureaucratic matters; second, to coordinate professionals and third, to interact with users. The text is divided into five sections including an introduction and final remarks. The first section describes the intervention programme and its evolution from a traditional social work vision to an e-social work perspective. The second section describes and analyses the intervention programme and the incorporation of ICTs in this NGO, over more than two decades. The third section describes professional contributions to the implementation and adaptation of social work to new social and technological circumstances and users’ requirements based on these intervention experiences.     

ICT,young people and social work: distances and opportunities

ABSTRACT

The relationship between social work and Information and Communication Technologies (ICTs) is an awkward one in Spanish tradition, particularly from social work perspective due to a certain lack of institutional and professional competence in terms of understanding the capabilities of ICTs. Young people use ICTs to connect to each other and express themselves, however. ICTs represent a means—increasingly the main one—for young people to build and communicate their own identities and understand reality. As with other social sciences, social work suffers from a difficult relationship with young people. Youth is often studied differently and sometimes perceived as a problem that ends when adulthood is reached. In this context, the relationship among ICTs, social work and young people is also a difficult one. But this problem may also be a solution. By adopting a critical ICT approach, social work can create innovative initiatives and frameworks to improve communication between social work practitioners and teachers as with young people and students. Imagination and empathy will clearly be key to achieving this, in addition to deeper involvement in the use of new software and applications that can offer enhanced communication and build bridges between social workers and young people.     

Educational potential of e-social work: social work training in Spain

ABSTRACT

Information and communication technologies (ICTs) have enhanced peer communication and contributed to social change and, as such, have become an essential tool in the initial training and professional development of future social work practitioners. In the new millennium, it is particularly important to provide the foundations for delivering appropriate interventions in the fields of social education, social services, healthcare and development cooperation. To face these new challenges, training programmes in the framework of the European Higher Education Area should facilitate the acquisition of skills and competencies through curricula based on ongoing assessment which promote creativity and educational innovation. Through a systematic and comprehensive review of the scientific literature, this article examines the educational potential of e-social work in Spain and the training needs of social workers from an interdisciplinary approach. A critical debate is presented throughout the paper to encourage reflection among professionals. The study highlights the importance of the acquisition of digital skills through the development of educational intervention programmes using the latest technological media and resources with a view to serving citizens in these new spaces of interaction.     

Information and Communication Technologies for Direct Poverty Alleviation: Costs and Benefits

Information and communications technologies (ICTs) are powerful tools for empowerment and income generation in developing countries. The cost‐effectiveness of different ICTs does vary between developed and less developed countries, however. This article reviews the potential efficacy of radio, telephony and the Internet as tools of direct poverty alleviation in the latter. While the requirements for their successful utilisation make radio and telephone far more suitable technologies for the poor, traditional ICTs can act as a sustainable intermediary for them to gain indirect access to the power of the Internet. Governments should concentrate on opening up private and community provision of broadcasting and widening access to telephone services, so that they can effectively play this intermediary role.     

Local Experts in the Domestication of Information and Communication Technologies

Research into the adoption and use of new Information and Communication Technologies (ICTs) pays increasing attention to social context; however, the social fabric of contexts of use is often poorly theorized. This paper presents an investigation into the formation and operation of informal local networks of collaboration and knowledge exchange. It highlights the role of local experts in sustaining these informal networks and helping individuals and groups adopt and cope with new ICTs. The paper draws on a range of analytic traditions, including domestication and consumer research, to assess how local experts transfer knowledge, ideas of use and even new technologies across social networks and across the boundaries between home, work and education and other domains of life. The methodology deployed attempts to overcome the limitations of many studies of the adoption and diffusion of innovations in sample selection, especially the inclusion of non-adopters. It addresses the social dynamics of engagement with new technologies and proposes a move beyond a simple individualistic adopter/non-adopter model, with consequent implications for understanding digital inclusion and exclusion.     

Information and Communication Technologies and the Opportunities of Disabled Persons in the Swedish Labour Market

This article attempts to outline the prospects of disabled persons to gain and retain employment within the Information Society by presenting and discussing the results of a labour market policy programme in Sweden based on information technology. The effects of Information and Communication Technologies (ICTs) for unemployed and employed persons with disabilities can be assessed on the micro, as well as on the macro levels. Technological optimism has given rise to expectations about the great potential of ICTs in creating employment opportunities for disabled persons. Technological optimism, however, derives from a deterministic point of view, i.e. ICTs are regarded as an independent variable. This article suggests that ICTs must be regarded as a variable dependent by the economic, social and cultural order. Its effects on disabled persons employment opportunities are not independent by the power relations at a given time.     

New social intervention technologies as a challenge in social work: IFSW Europe perspective

ABSTRACT

This study aims at analyzing the degree of training, use, and practice of the new technologies among the social work professionals in their work environment and at finding out their main reluctance or reservations to a more intensive use of ICTs in the performance of their tasks. For this purpose, a structured and closed questionnaire has been sent to the chairpeople of the professional organizations’ members of the International Federation of Social Workers Europe (IFSW Europe), which also includes Turkey and Israel. The reason for this choice lies in the fact that the representatives for the professional organizations have a privileged view on the situation of the profession from a global perspective and are the key informants on the current situation surrounding the social workers. This study allows us to know, among other results, that the success of ICTs among the professionals will depend on their ability to adapt to the specific professional nature of the social worker in the intervention domain. However, the uncertainty regarding the security of the personal data treatment, regarding the increase of the non included or paid work hours, and also, regarding the increase of professional stress are key factors explaining the reluctance of some professionals to a more intensive use of ICTs.     

‘No Thought of Gender’: Bodily Norms in Swedish Rescue Services Incident Reporting

Information and communication technologies (ICTs) play an increasingly important role in the preventative and planning work carried out by rescue services, but to date there has been little research investigating how these technologies may be involved in the gendering of the organization. In this study, I seek to complement existing analyses of the gendered rescue service by focusing on a web portal used to collect, process and publish data about accidents in Sweden. Through the figuration of the ‘modest witness’ I suggest how an apparent absence of gender in the accident reporting process may actually be part of a wider organizational process of gendering in which only certain bodies are allowed to be visible and allowed to witness officially.     

Building Social Inclusion for Rural Older People Using Information and Communication Technologies: Perspectives of Rural Practitioners

Abstract

The literature identifies rural, older people as at risk of social exclusion, as a result of rural disadvantage. In this context, improved access to information and communication technologies (ICTs) has potential to build social inclusion, yet current evidence shows that rural, older people are the lowest current users of technology. This paper draws on the practice and local knowledge of rural practitioners from one Victorian region in order to explore: (a) the practice issues associated with ICT use among rural, older people; and (b) the characteristics of effective practice models in the rural, social work context. An analysis of findings highlights the need to respond to the diverse skills, needs, and learning styles of older people, to demonstrate the benefits of ICTs, involve users, and build confidence. Major barriers include poor ICT usage by many rural agencies and low practitioner capacity, as well as access and resources.     

The benefits of information communication technology use by the homeless: a narrative synthesis review

Recent studies have suggested that technologies are becoming an increasingly ubiquitous element in the lives of individuals experiencing homelessness. With both Canadian and US researchers reporting staggering levels of homelessness on both sides of the border, an understanding and synthesis of the current literature exploring how technologies are being utilized by homeless individuals and how it may impact their well-being is of relevance to policy makers and social service organizations. The study explored and synthesized literature to examine the ways in which individuals experiencing homelessness utilize information and communication technologies (ICTs), and how the use of ICTs influences the health and social outcomes of individuals experiencing homelessness. The study examined 16 peer reviewed articles using a narrative synthesis systematic review, following three elements of the narrative synthesis approach: preliminary synthesis of findings; exploration of relationships between studies; and assessment of the robustness of the synthesis. In relation to what ICTs are used for by homeless individuals, three major themes emerged: social connectedness, identity management, and instrumental purposes. Furthermore, there was some tentative evidence about a positive relationship between ICT use among individuals experiencing homelessness and health outcomes. The paper discussed limitations, future areas of research, as well as some policy directions.     

ENHANCING DISCOURSE ON NEW TECHNOLOGY WITHIN HIGHER EDUCATION

Universities face challenges in creating and nurturing reflective discourse about ICTs within higher education. Constraints to this discourse include time-space compression caused by ICTs, and changing perceptions of the university's role in an information society. In answering these challenges, a call is made for elevating the role of higher education in public knowledge formation. Such a move reduces the constraints of time pressures by valuing discussion and debate and the time required for these activities, and questions authority and credibility gained solely due to practical and discursive technological competency. Thus, the question is not just to explore how communications technologies are shaping our experience of time and space, but to debate how we wish to use technologies and other means to shape and create the time and space in which meaningful human social and political life is possible. Institutions of higher education should both serve as sites for public knowledge formation, and as contributors to such initiatives in civic society.     

Virtual Shop Fronts: The Internet,Social Media,and Caribbean Civil Society Organisations

The Internet and, more recently, social media seem to promise the ability for non-state actors to more easily participate in domestic and international politics. ‘Global civil society’ can become ever more global with the help of these ‘new media’. This article uses the Caribbean Community (CARICOM) case to question the capacity of information and communication technologies (ICTs) to contribute positively to the insertion of developing country civil society organisations (CSOs) in a global civil society. Notwithstanding the possibilities that ICTs may open, Caribbean CSOs are not yet able to tap into these potentials effectively. Caribbean CSOs face resource constraints that ICTs alone may be unable to solve. However, the most significant hurdle that Caribbean CSOs face to elevating their work within global civil society is their relative powerlessness within global civil society. The article contends that this limited ability to be of influence is historically contingent and illustrates that hierarchies exist within global civil society that mirror asymmetries of power inherent in the state system.     

e-Inclusion and e-Social work: new technologies at the service of social intervention

ABSTRACT

This paper defines the concept of e-inclusion in reference to programmes and projects that promote social inclusion through the use of new technologies. This concept is related to e-social work, defined as the use of ICTs in the field of social work and social services. To illustrate the implications of e-inclusion and e-social work, a case study is presented on a community involvement project using new technologies as a means and as an end. The SAREGUNE project for community use of new technologies was set up in Vitoria (Spain) in 2004. Ten years later, it gained recognition as a European e-inclusion scheme within the ‘Leonardo Da Vinci Multilateral Projects, Transfer of Innovation’ lifelong learning programme. This article explores the origins of the idea and its significance in the fight against the digital divide and in the processes of intercultural and social inclusion within the city's historic central district. A process of deconstruction, construction and reconstruction of the scheme is used to identify and describe the movements of rotation and revolution within the process of social inclusion, the levels of integration of e-social work at individual, group and community level, and the impact of the project in terms of e-inclusion.     

Information society and digital divide in South Africa: results of longitudinal surveys

Integration into the information society implies that information plays an increasingly important role in all sectors of society and holds distinct social and economic benefits. Discourses on the information society are, however, also associated with the digital divide and inequalities in access to and use of information and communication technologies (ICTs). Within sub-Saharan Africa, South Africa is often regarded as one of the most information-integrated societies due to widespread mobile phone ownership, among other things. However, while ICT access has been emphasized, research also points to the role of demographic, socio-economic and cultural factors such as ethnicity, income, education and gender. This article discusses the results of questionnaire surveys conducted by Afrobarometer among probability South African samples in 2008 and 2011. The results indicate that individual Internet use and mobile Internet access were lower than estimated in the literature. Furthermore, gender gaps, as well as considerable gaps between population groups and educational levels, were found in Internet and computer use, mobile ownership and access to mobile Internet and accessing news via the Internet. Conclusions regarding strategies for bridging the digital divide and integrating South Africa into the information society are discussed.     

‘Virtual’ intimacies? Families communicating across transnational contexts

Abstract Many analyses of the uses of Information and Communication Technology (ICT) focus on factors such as gender, class and communication infrastructures in explaining how and whether people communicate across distance. In this article, I argue that such analyses fail to capture the full complexity of ICT use. I use the results of a large qualitative study of transnational families, conducted in Australia, Ireland, Italy, the Netherlands, Iran, Singapore and New Zealand, to examine how and whether kin maintain contact across time and space. The research demonstrates that ICTs are more available for some people than for others. However, also and possibly more important in the decisions people make about using particular communication technologies are the social and cultural contexts of family life, which render some ICTs more desirable than others at specific points in time. Acknowledging this provides an important corrective to economic analyses of transnationalism, and contributes to theorizing and documenting the role of ICTs in the maintenance of transnational social networks.     

Reading Walter Benjamin and Donna Haraway in the age of digital reproduction

Walter Benjamin's 'The Work of Art in the Age of Mechanical Reproduction' has much to offer contemporary analyses of the 'Information Age'. This article rereads this famous essay in light of a later intervention by Donna Haraway, 'A Manifesto for Cyborgs: Science, Technology, and Socialist Feminism in the 1980s'. There are strong parallels and overlaps between these two groundbreaking pieces, despite their many differences. Both deal with how their respective generations of 'new' information and communication technologies (ICTs) are intertwined with broader sociocultural and political economic change. Both apply controversial, Marxian, theoretical insights to changes in the mode of (re)production in their analyses of techno-economic change that herald both negative and positive political possibilities. This article takes Benjamin and Haraway in turn, their lives and their work in general and these two essays in particular. It concludes with a brief discussion on how Benjamin's and Haraway's optimistic takes on technological change - as political opportunity, despite less than optimal tendencies in the political economic and technical apparatus of their respective ages - can contribute to fleshing out theory and research on ICTs. And to do so without lurching between the positions of extreme pessimism or optimism that characterize the debates to date.     

Migration and the accentuated ambivalence of motherhood: the role of ICTs in Filipino transnational families

This article is concerned with the impact of information and communication technologies (ICTs) on Filipina transnational mothers' experience of motherhood, their practices of mothering and, ultimately, their identities as mothers. Drawing on ethnographic research with Filipina migrants in the UK as part of a wider study of Filipino transnational families, this article observes that, despite the digital divide and other structural inequalities, new communication technologies, such as the internet and mobile phones, allow for an empowered experience of distant mothering. Apart from a change in the practice and intensity of mothering at a distance, ICTs also have consequences for women's maternal identities and the ways in which they negotiate their ambivalence towards work and family life. In this sense, ICTs can also be seen as solutions (even though difficult ones) to the cultural contradictions of migration and motherhood and the ‘accentuated ambivalence’ they engender. This, in turn, has consequences for the whole experience of migration, sometimes even affecting decisions about settlement and return.     

Opportunities and challenges of the digital lifespan: views of service providers and citizens in the UK

Information about UK citizens’ use of digital technologies is often expressed in statistics – x% lack Internet access; y% get online to engage in online banking, update social media sites, or participate in online auctions. There are many social implications to digital technology use, however – individuals may communicate online as a major way to stay in touch with friends and family, and as Internet access rises and government and public sector budgets shrink, online services become an increasingly attractive way for government and public sector service providers to communicate with citizens. This paper presents selected results of an exploratory study designed to investigate the digital personhood of UK citizens through interviews with participants at three life transitions: leaving secondary school, becoming a parent, and retiring from work. Digital personhood in this paper implies identity information online, and some interaction with others around that information. We then report on our presentation of a selection of these results to thirteen stakeholders who represented UK government departments, public sector organisations, and industry. We found that citizen and stakeholder concerns were quite different, especially at the new parent life transition, and that stakeholders tended to underestimate the willingness and ability of citizens to become involved online with the government and public sector, and overestimate citizens’ vulnerability online. Future research should investigate practical strategies for increasing communication between stakeholders and citizens, and also how to encourage stakeholders to work together to benefit their common clientele – the citizens.     

Testing the validity of social capital measures in the study of information and communication technologies

Social capital has been considered a cause and consequence of various uses of new information and communication technologies (ICTs). However, there is a growing divergence between how social capital is commonly measured in the study of ICTs and how it is measured in other fields. This departure raises questions about the validity of some of the most widely cited studies of social capital and ICTs. We compare the Internet Social Capital Scales (ISCS) developed by Williams [2006. On and off the ’net: scales for social capital in an online era. Journal of Computer-Mediated Communication, 11(2), 593–628. doi: 10.1111/j.1083-6101.2006.00029.x] – a series of psychometric scales commonly used to measure ‘social capital’ – to established, structural measures of social capital: name, position, and resource generators. Based on a survey of 880 undergraduate students (the population to which the ISCS has been most frequently administered), we find that, unlike structural measures, the ISCS does not distinguish between the distinct constructs of bonding and bridging social capital. The ISCS does not have convergent validity with structural measures of bonding or bridging social capital; it does not measure the same concept as structural measures. The ISCS conflates social capital with the related constructs of social support and attachment. The ISCS does not measure perceived or actual social capital. These findings raise concerns about the interpretations of existing studies of ‘social capital’ and ICTs that are based on the ISCS. Given the absence of measurement validity, we urge those studying social capital to abandon the ISCS in favor of alternative approaches.