Group Emotions: Cutting the Gordian Knots Concerning Terms,Levels of Analysis,and Processes

Abstract

Research has established that groups are pervaded by feelings. But group emotion research within organizational science has suffered in recent years from a lack of terminological clarity, from a narrow focus on small groups, and from an overemphasis on micro-processes of emotion transmission. We address those problems by reviewing and systematically integrating relevant work conducted not only in organizational science, but also in psychology and sociology. We offer a definition of group emotions and sort the conceptual space along four dimensions: group emotion responses, recognition, regulation, and reiteration. We provide evidence that group emotions occur at all levels of analysis, including levels beyond small work groups. The accounts of group emotion emergence at higher levels of analysis differ substantially between organizational science, psychology, and sociology. We review these accounts—emergence through inclination, interaction, institutionalization, or identification—and then synthesize them into one parsimonious model. The consequences of different group emotions are reviewed and further constructs (including emotional aperture, group emotional intelligence, emotional culture, and emotional climate) are discussed. We end with a call for future research on several neglected group emotion topics including the study of discrete shared emotions, emotions at multiple levels, the effects of social network patterns, and effects on group functioning.     

Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda

Employees need to regulate their own emotions as well as the emotions of others to enhance the quality of interactions with their colleagues. How well this is achieved has important outcomes for both employees and the organizations in which they work. In the field of organizational science, however, differing approaches have emerged regarding the conceptualization and operationalization of emotion regulation (ER) particularly in terms of interpersonal interactions. The present review examines contemporary theoretical perspectives of ER and its measurement with a view to resolving the confusion that currently exists around interpersonal ER in a workplace context. To understand how this field of research has developed so diversely, the authors begin by demonstrating the influence of three major individual‐level ER models on interpersonal‐level approaches: (1) the ER process model; (2) emotional labor; and (3) emotional intelligence. Moreover, to make sense of the range of interpersonal‐level research underpinned by these theories, the authors present a 2×2 categorization, developed by Zaki and Williams (2013), which shows how workplace researchers have variously approached interpersonal ER as an intrinsic vs. extrinsic process, with activation of either response‐dependent or response‐independent categories. This categorization broadly shows interpersonal ER theory used in work contexts tends to fall into four groupings as: (1) a purely extrinsic process; (2) a differentiation of extrinsic interpersonal from intrinsic individual ER; (3) co‐occurring intrinsic and extrinsic interpersonal ER; or (4) interpersonal coregulation. This paper also discusses the measurement of interpersonal ER and concludes by highlighting emerging research directions.     

The measurement of emotional reactions to work: Conceptual, methodological and research issues

This paper offers an overview of the literature on the measurement of emotional reactions to work. The paper opens with discussion of the meaning, definition and assessment of the terms 'work', 'emotion', and 'health/well-being' and then proposes that an understanding of the complex relationships among these variables should proceed through the use of ecological and interactional models. It is noted that, although there is still some controversy regarding the relationships between emotions, health and well-being, there is a growing recognition of the fact that emotions are closely related to the origins and exacerbation of disease and the promotion of health and well-being. Also, as an important context for human activity and development, the workplace can be both a direct and indirect source of negative emotions that are associated with severe stress, especially if certain workplace characteristics (e.g. quantitative and qualitative overload, poor control, low wages and poor social supports) are present. The paper summarizes some of the critical issues in the measurement of emotional reactions to work, including gender, age and culture, and lists some of the many instruments for this measurement. Lastly, the paper argues that the measurement of emotional reactions to work should proceed from a multimethod-multisource-multiemotion research strategy that samples different methods (questionnaires, behavioural observation, biological measures, etc.), emotions (anger, anxiety, happiness, etc), and sources (e.g. subject, professional, family).     

Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms

Abstract

In some occupations, particularly in the service sector, dealing with patients or clients may require an employee to pretend to have emotions that they do not really have, or to actually experience required emotions. The regulation of emotion can be either automatic or controlled. This study extends research on the consequences and processes of emotional labour in two ways. First, it examines how the use of different emotion regulation strategies with patients relates to doctors’ emotional exhaustion. Second, it tests two mechanisms that may explain those relationships. A survey of 345 general practitioners (GPs) working in a large urban community in Spain was conducted for the study. Based on Côté's (2005) social interaction model, GP satisfaction with the responses of their patients was tested as a potential interpersonal mediator between their use of automatic, surface, and deep emotion regulation strategies and their emotional exhaustion. Psychological effort was tested as a potential intrapersonal mediator in the same pathway. Regression analysis indicated that emotion regulation was associated with GP emotional exhaustion when it was performed automatically, but that it had a positive and a neutral association when it was performed using surface and deep acting respectively. The mediating role of interpersonal and intrapersonal factors helped explain the differential associations between the GPs’ emotion regulation strategies and their emotional exhaustion.     

Leading with emotion: An overview of the special issue on leadership and emotions

This introduction to the special issue on leadership and emotions provides an overview of the topic and articles included in this issue. We discuss the motivation behind this collection of theoretical and empirical articles, how they contribute to the goals of the issue and where we see this domain of leadership research heading in the future. One goal of this issue was to expand the focus of research beyond moods and generalized affect to discrete emotions and mechanisms through which emotions exert influence such as emotional contagion, empathy, and emotional authenticity. Relative to positive and negative affectivity, discrete emotions, mediators, and moderators of leader emotions have been studied far less. A second goal was to highlight the importance and role of emotion regulation strategies, mechanisms, and effects in the dynamic exchanges between leaders and followers. Finally, we wanted to increase the representation of multi-level perspectives and studies with regard to leadership and emotions. The compiled studies achieve these goals drawing on a variety of theoretical perspectives (e.g., Emotions as Social Information (EASI), Affective Events, Transformational leadership) as well as range of methods (qualitative, quantitative and mixed-methods) and settings (lab and field). Taken together, the findings from this special issue illuminate some interesting relationships and we hope will inform future research on leadership and emotions in a significant way.     

Getting that Certain Feeling: The Role of Emotions in the Meaning,Construction and Enactment of Doctor Managers' Identities

Although identity research in organizations has increased in recent years, none of the current perspectives has examined the role of emotion for understanding how individuals construct and enact professional identity. In this paper we examine how emotions affect the development, conduct and meanings of professional identity among a sample of 20 doctor managers from two Spanish hospitals. While not excluding other approaches, we found that a social identity approach was especially useful. The contribution of this paper is threefold. First, our results provide new insights about how, in a work setting, emotions prioritize awareness of identity issues that need attention. Second, we discuss the role of emotions for understanding complex role identities by reference to the enactment of different sides of doctor managers' identities. Third, we show how our analysis of the findings may be used to embellish the social identity approach.     

Teaching managers to regulate their emotions better: insights from emotional intelligence training and work-based application

Despite the prevalence and significance of regulating emotions in the workplace, there is a major gap in the literature on the training and work-based application of emotion regulation strategies. This study seeks to fill this gap by investigating how emotion regulation strategies are taught to managers on three emotional intelligence training courses, the events associated with their use in the workplace and any constraints. Drawing on qualitative data from participant observations and interviews with managers and trainers, the study identifies the use of eight emotion regulation strategies that are classified as attention deployment, cognitive change and response modulation. Managers use a variety of the strategies at work, sometimes combining and adapting them. These strategies were reportedly used during situations of interpersonal conflict, interpersonal interactions, organizational change, to relieve boredom and cope with work overload. Managers described constraints as dispositional, physical, time, effort, status and unfeasibility/lack of realism of tools.     

The role of organizational leaders in employee emotion management: A theoretical model

The actions of organizational leaders are important determinants of the emergence, management, and consequences of employee emotional experience. However, the nature and dimensionality of leader emotion management and the behaviors that constitute such management are largely unknown. The authors present a comprehensive, theoretically-derived model of leader emotion management which clarifies the nature of emotion management and its role in leadership. This model also delineates the knowledge and skill-based antecedents of emotion management and the consequences of such management. Specifically, we propose linkages between particular KSAOs and specific emotion management dimensions and between those dimensions and particular individual and organizational outcomes. The model is meant to serve as a framework to guide empirical efforts in investigating the nature and correlates of leader emotion management.     

The role of emotions during mergers and acquisitions: A review of the past and a glimpse into the future

Research on emotions during different phases of the merger and acquisition (M&A) process (i.e., pre-M&A, during M&A and post-M&A) has increased exponentially over the past three decades. However, few attempts have been made to integrate the findings. By systematically reviewing research on emotions during M&As published over the past 30 years, this paper aims to contribute to filling this gap. We organized our findings using a process framework, addressing emotional triggers, the nature of emotions and their dynamics, effects and management. Our review reveals several oversights in research on emotions during M&As, such as the emotional dynamics between the different M&A phases and the role of positive emotions. To address these oversights, future research is encouraged to (a) study emotions following a process-oriented perspective on M&As and include the (interrelationships between) different M&A phases, (b) address the emergence of emotional heterogeneity and homogeneity among organizational members during these phases, (c) investigate the widespread effects of positive emotions and take into account various levels of emotion and (d) explore how emotions can be successfully managed. The paper concludes with a discussion of how these research directions can advance research on emotions during the M&A process.     

Leadership, affect and emotions: A state of the science review

This paper presents a selective, qualitative review of affect, emotions, and emotional competencies in leadership theory and research published in ten management and organizational psychology journals, book chapters and special issues of journals from 1990 to 2010. Three distinct themes emerged from this review: (1) leader affect, follower affect and outcomes, (2) discrete emotions and leadership, and (3) emotional competencies and leadership. Within each of these themes, we examine theory (construct definition and theoretical foundation) and methods (design, measurement and context) and summarize key findings. Our findings indicate that the study of affect and emotions in leadership fares well with regard to construct definitions across the first two themes, but not in the last theme above. Design and measurement issues across all three themes are a little less advanced. One serious gap is in a lack of focus on levels-of-analysis theoretically and methodologically. Our review concludes with recommendations for future theoretical and empirical work in this area.     

Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector

This study examines the mediating role of service recovery judgments between pre-recovery emotions and post-recovery satisfaction, and investigates the role of firm reputation in this mediation context. Using a moderated mediation framework, the authors test the model with data from 366 customers who experienced a banking service failure and complained to a third party. The results show that distributive, procedural, and interactional justice dimensions mediate the relationship between pre-recovery emotions and satisfaction. Firm reputation moderates the relationship between emotions and satisfaction via distributive and interactional justice, but not via procedural justice. This study provides evidence for the notion that pre-recovery emotion is an antecedent of service recovery process and firm reputation plays an essential role in this process.     

Revisiting followership through a social identity perspective: The role of collective follower emotion and action

We review the concept of followership, with a specific focus on how followers actively influence leadership outcomes. We examine in particular research from four key areas: social identity perspectives on leadership, intergroup emotion theory, collective action, and reciprocal affect within leader–follower interactions. Our central proposition is that followers engage in actions, driven by both cognitive and affective-based processes, which affect leadership outcomes. Moreover, because leaders are part of the groups they lead and therefore embedded within the social context of a group, we propose that any action that affirms or threatens the salient group will trigger both cognitive and emotional responses from followers towards leaders. These include the extent to which a leader engages in actions that are perceived as (1) self-sacrificial, (2) procedurally fair, and (3) expressing emotions congruent with that of their group. We also propose that the extent to which followers translate their perceptions and emotions towards collective action towards their leaders will be moderated by individual-level group identification and group-level shared identity. To conclude, we highlight theoretical implications in light of these propositions and suggest areas for further research on followership.     

A literature review and emotion-based model of age and leadership: New directions for the trait approach

Despite renewed interest in traditional trait approaches to leadership and despite recent demographic trends towards an aging workforce, research on leaders' age as a specific demographic trait variable has remained surprisingly sparse and fragmented. This article provides a comprehensive review of the empirical literature on this issue. Although a body of research relating leaders' age with their behaviors and outcomes has emerged, the existing findings exhibit little consistency and lack theoretical coherence. Integrating theories of emotional aging with research on emotions and leadership, we therefore develop a novel, emotion-based framework that explicates key mechanisms and boundary conditions underlying age–leadership linkages. Moreover, we outline opportunities for further theoretical extensions and provide recommendations for future empirical work. Overall, this article paves new ground for contemporary research on leadership traits by highlighting the relevance of leaders' age, summarizing current knowledge on this issue, and providing new theoretical and empirical directions.     

Organizational Identity Formation and Change

Theory and research concerning organizational identity (“who we are as an organization”) is a burgeoning domain within organization study. A great deal of conceptual and empirical work has been accomplished within the last three decades—especially concerning the phenomenon of organizational identity change. More recently, work has been devoted to studying the processes and content associated with identity formation. Given the amount of scholarly work done to date, it is an appropriate time to reflect on the perspectives, controversies and outcomes of this body of work. Because organizational identity change has received the preponderance of attention, we first review that extensive literature. We consider the conceptual and empirical work concerning the three putative “pillars” of identity (i.e. that which is ostensibly central, enduring, and distinctive). We devote particular attention to the most controversial of these pillars—the debate pitting a view that sees identity as stable over time (a position we term as the “enduring identity proposition”) and a contrasting stance that sees identity as more changeable (the “dynamic identity proposition”). Following our review of the identity change literature, we next take up a review of the notably smaller compendium of work on identity formation. We consider the conceptual and empirical work devoted to studying the external influences on, as well as the internal resources used, to fashion a nascent identity. Finally, we discuss in more depth the controversies associated with the pillars of identity, assess the four prevalent views on organizational identity (the social construction, social actor, institutionalist, and population ecologist views), assimilate the research on both identity formation and change, and consider the prospects for future work on both phenomena.     

Emotion in strategic management: A review and future research agenda

Emotion in strategic management has attracted increasing scholarly interest during the past twenty-five years. Researchers have demonstrated the nature and significance of emotion in strategic management from a broad range of perspectives across different levels of analysis. Given the expanding research on the topic, the time is ripe to synthesize this diverse and multifaceted body of knowledge. In a thematic synthesis of the literature, we address the following questions: how does emotion influence strategic management, and how can the field be further developed? We review emotion constructs used in the extant literature and identify three themes related to how emotions influence strategic management: the nonconscious influence of emotions, emotion regulation, and collective emotions. Based on these themes and our analysis, we propose three areas of future research to inspire the field to develop further: (1) scope conditions of emotion research in strategic management; (2) capturing emotion in strategic management; and (3) the ethics, power and politics of emotions in strategic management.     

Leadership and the strategic emotional manipulation of political identity: An evolutionary perspective

This paper offers a theoretical argument for some of the ways in which leaders can strategically manipulate emotion and appeal to shared identity to create cohesive political identities among followers which allow them to overcome recruitment, coordination and collective action challenges to maximize prospects for group survival. Building on divergent strands of literature from several disciplines including political science and psychology as well as recent work in biological anthropology, this argument outlines how leaders build on a foundation of shared social identity to incite fear and outrage toward out-groups among followers. Social identity and emotion thus serve as proximate mechanisms by which leaders can develop and sustain cohesive cooperation among followers that can then be deployed at will. In this way, the most effective leaders can leverage extant psychological mechanisms to cultivate a devoted group of followers whose affective attachment to a particular political identity can be activated for a wide variety of purposes independent of actual political content or issue area.     

Leading via the heart and mind: The roles of leader and follower emotions,attributions and interdependence

How do followers react to their leaders' emotional expressions, and how do these reactions influence followers' perceptions of their leaders' effectiveness? This research examines cognitive and emotional reactions to leaders' expressions of positive and negative emotions, and demonstrates how these reactions affect perceptions of leadership effectiveness. We show that follower interdependence (dispositional or manipulated) plays an important moderating role in understanding reactions to leaders' emotions. Results of three studies demonstrate that followers not only share their leaders' emotions, but also make attributions about the sincerity of their leaders' intentions, and these attributions affect their perceptions of their leader's effectiveness. Results also demonstrate that interdependent followers are sensitive to leader emotional valence and react more positively to leader positivity; non-interdependent followers do not differentiate positive from negative emotions in their leader. We discuss the implications of our research for the literature on leadership.     

Unlocking the mask: a look at the process by which authentic leaders impact follower attitudes and behaviors

The conceptual and empirical links between authentic leadership and follower attitudes, behaviors, and performance outcomes have not been fully developed. Although we have a number of articles developing the theory of authentic leadership and testing propositions that will appear in a forthcoming special issue of The Leadership Quarterly (Vol. 16, Issue 3, 2005), the focus of this article is to provide some of the initial foundation work for the broader theoretical framework of how authentic leaders influence follower attitudes, behaviors, and performance. Here, we draw from positive organizational behavior, trust, hope, emotion, identification, and identity theories to describe the processes by which authentic leaders exert their influence on followers' attitudes and behaviors. Research propositions based on the proposed theoretical model and implications for future theory building and research are presented.     

The Role of Emotions in Cross-Border Mergers & Acquisitions: A Systematic Review of the Inter-Disciplinary Literature and Future Research Agenda

Cross-border mergers and acquisitions (M&As) are highly emotional events for the employees of involved organizations. The strength and directionality of emotional reactions can result in positive or negative employee outcomes contributing to success or failure of cross-border M&As. Existing studies on emotions and cross-border M&As have identified various underlying mechanisms and factors that influence employee emotions in cross-border M&A activities, leading to a fragmentation of current research on this topic. In this article, we systematically review the interdisciplinary literature on the role played by emotions in cross-border M&As by analyzing a sample of 78 articles published between 2000 and 2021. We contribute to the current literature by (1) providing a holistic and deeper understanding of the role played by emotions in cross-border M&As; (2) mapping the current state of the interdisciplinary literature on emotions and cross-border M&As; and (3) developing a multi-level framework, and identifying key theories and emerging themes to be examined in future studies.