A typology of political participation online: how citizens used Twitter to mobilize during the 2015 British general elections

This study investigates how, and to what extent, citizens use Twitter as a platform for political mobilization in an electoral context. Conceptualizing political participation as a process, we develop a typology of political participation designed to isolate mobilizing calls for action from the rest of the political discussion online. Based on Twitter data collected one week prior to the 2015 British general election, we then identify the top 100 most retweeted accounts using the hashtag #GE2015, classify them by actor type, and perform a content analysis of their Twitter posts according to our typology. Our results show that citizens – not political parties – are the primary initiators and sharers of political calls for action leading up to the election. However, this finding is largely due to an uneven distribution of citizen-driven mobilizing activity. A small number of highly active users, typically supporters of nationalist parties, are by far the most active users in our dataset. We also identify four primary strategies used by citizens to enact mobilization through Twitter: in-text calls for action, hashtag commands, sharing mobilizing content, and frequent postings. Citizens predominantly expressed political calls for action through Twitter’s hashtag feature, a finding that supports the notion that traditional conceptions of political participation require nuance to accommodate the new ways citizens are participating in the politics of the digital age.     

Twitter and Political Campaigning

The use of Twitter by politicians, parties, and the general audience in politics, particularly during election campaigns, has become an extremely popular research field almost overnight. Even though Twitter, a medium that emerged early in 2006 – the first tweet was posted on 21 March 2006 by Jack Dorsey, co‐founder of Twitter – and elections occurring only every few years, it has already received much academic attention. The studies produced are very diverse, ranging from analyzing how politicians or citizens use Twitter, to looking at their activities and the content of political Twitter messages, to network studies of Twitter users. This review will cover many types of studies that characterize the field. The large diversity in the studies conducted on elections will be represented in this review of approaches.     

What’s not to Like?: A Qualitative Study of Young Women Politicians’ Self-Framing on Twitter

ABSTRACT

Twitter provides women politicians with a platform for practising political public relations and the opportunity to circumvent traditional barriers to their visibility. To explore how young women use Twitter to frame themselves during election campaigns, this study undertook a thematic analysis of tweets sent by politicians Nikki Kaye and Jacinda Ardern during New Zealand’s 2014 general election campaign. A likability frame dominated their messaging, supported by subsidiary frames of the busy local MP and the relational politician. Choices of interpersonal and intimized situations showcased these attributes. Although the messaging was arguably effective, there are longer-term consequences for women with respect to the likability/competence double bind. Further and systematic incorporation of gender into the field of political public relations would strengthen this emerging discipline and add value to existing research around women’s electoral viability.     

POLITICAL NETWORKS ON TWITTER

This paper examines patterns of political activity and campaigning on Twitter in the context of the 2012 election in the Australian state of Queensland. Social media have been a visible component of political campaigning in Australia at least since the 2007 federal election, with Twitter, in particular, rising to greater prominence in the 2010 federal election. At state level, however, they have remained comparatively less important thus far. In this paper, uses of Twitter in the Queensland campaign from its unofficial start in February through to the election day of 24 March 2012 are tracked. Using innovative methodologies for analysing Twitter activities, developed by the research team, this study examines the overall patterns of activity in the relevant hashtag #qldvotes, and tracks specific interactions between politicians and other users by following some 80 Twitter accounts of sitting members of parliament and alternative candidates. Such analysis provides new insights into the different approaches to social media campaigning which were embraced by specific candidates and party organizations, as well as an indication of the relative importance of social media activities, at present, for state-level election campaigns.     

MASTERING THE ART OF SOCIAL MEDIA

Online communication has become a central part in the communication repertoires of political actors in Western mass democracies. In Switzerland, where broadband, internet use, and media literacy are amongst the highest in the world, all major political parties run their own website and are active on social media. This article seeks to show how Swiss political parties deal with social media, how they implement it and how they use social media. The study builds on empirical data from a structural analysis of party websites, the official Facebook sites, and Twitter feeds. These social media sites were analysed for their resonance, update frequency, and thematic clusters focusing on information, mobilization, and participation. A weekly assessment of the user numbers illustrates the development of user resonance throughout the 2011 election year. While political parties claim to appreciate the dialogue and mobilization potentials of social media, they mainly use social media as an additional channel to spread information and electoral propaganda. The overall resonance is still on a very low level. The data seem to sustain the normalization hypothesis, as larger parties with more resources and voters are better able to generate effective communication and to mobilize online than small and marginal parties.     

NATIONAL POLITICS ON TWITTER

The increasing use of Twitter by politicians, journalists, political strategists and citizens has made it an important part of the networked sphere in which political issues are publicly negotiated. The growing number of studies investigating the relationship between Twitter and politics supports this claim. To the knowledge of the authors, this is the first study that examines the interrelation of individuals on the basis of their professions, their topics and their connection to mass media. Taking the example of Austria, they developed a user-centred method that overcomes the limitations inherent to other approaches in this field. The different types of data they gathered – Twitter user data, 1,375 newspaper articles and manually coded 145,356 tweets – allowed them to perform several analyses which provided insights into the structure and topics of a national public Twittersphere. Their results show that the network formed by Austria's most relevant political Twitter users is dominated by an elite of political professionals but open to outside participation. The topic analysis reveals the emergence of niche authorities and the periodic divergence of the political discourse on Twitter with that of mass media. The article concludes with a summary of how these phenomena relate to political participation.     

Only joking? Online humour in the 2005 UK general election

Humour has long been a part of election campaigns but rarely has election humour been subject to scholarly analysis. The increasing popularity of new forms of Internet-based humour has, however, raised questions about the significance of humour in campaigning and whether online humour can be used as means of stimulating political engagement. This article assesses online humour in the context of the 2005 UK election, exploring both the motivations of the different actors who distributed web-based political humour and the nature of the texts themselves. We find that whilst the official party campaigns use humour very cautiously, there has been an upsurge in humour based campaigns from net activists as well as more traditional broadcasters. Yet, overall, the way that humour is used is paradoxical, since it often attempts to encourage participation but portrays politics as a cynical game, leaving the rationale for political participation unclear.     

Tweeting democracy? Examining Twitter as an online public relations strategy for congressional campaigns’

Considering the integral relationship between public relations and democracy (Martinelli, 2011) coupled with the growing use of social media for democratic aims (Smith, 2011) the current study examines the effectiveness of Twitter as a public relations communications tool for congressional campaigns. Specifically, as a means of testing Twitter's effectiveness in informing and engaging voters, congressional candidate and political party Twitter use for all 435 U.S. House of Representatives races (N = 1284) are compared with 2010 election outcomes. Results indicate that candidates’ Twitter use significantly increased their odds of winning, controlling for incumbency and Party ID. Additionally, significant differences between incumbents’ and challengers’ Twitter use during the election cycle emerged, which has important implications for public relations practices aimed at achieving democratic outcomes.     

Diverging patterns of interaction around news on social media: insularity and partisanship during the 2018 Italian election campaign

ABSTRACT

The paper considers how social media ecologies are affecting partisan engagement around political news and online attention economies by investigating the case of the 2018 Italian general election. By analyzing Twitter and Facebook interactions around political news in the lead-up to the election, we shed light on levels of insularity characterizing sources preferred by different partisan communities and investigate how specific patterns of active attention emerge around different sources and around stories proposing different framing of specific political actors. Our findings indicate that, on Twitter, sources mainly shared by supporters of populist parties (the Five Star Movement and the League) are characterized by higher levels of insularity compared to those shared by supporters of other parties. We also find that, on Facebook, news items published by highly insular sources receive a higher number of shares per comment. Finally, our analyses show that news presenting a positive framing of the Five Star Movement – the unique ‘cyber party’ in the system – receives a higher number of shares per comment compared to items presenting the Movement in a negative light, while the opposite is true for stories on all other political parties.     

Tweeted,deleted: theoretical,methodological, and ethical considerations for examining politicians’ deleted tweets

In an election, political candidates often slip up and want a do-over. On Twitter, they get this chance. Candidates can delete tweets and hope no one notices. But organizations such as Politwoops notice. Politwoops archives politicians’ deletions in the hopes of bringing more transparency and accountability to political discourse. This article discusses the theoretical value, methodological challenges, and ethical considerations of examining deleted tweets and using the Politwoops archive. Specifically, this article (a) discusses how analysis of deleted tweets can expand and deepen research on impression management and online self-presentations in elections, (b) proposes the use of an intertextual content analysis ? a hybrid approach that incorporates elements of a qualitative content analysis and an intertextual interpretative analysis ? when analyzing deletions, (c) investigates and exposes some of the limitations of the Politwoops archive, and (d) given the limitations of the Politwoops archive, discusses the potential ethical dilemmas of researchers creating their own datasets of deleted tweets. Overall, analyzing deletions can reveal what campaigns strategically present and hide from voters in order to create electable personas. To uncover the content of candidates’ deleted tweets and how they may contribute to impression management, researchers must first consider several methodological and ethical matters.     

‘We need to get together and make ourselves heard’: everyday online spaces as incubators of political action

This article examines to what extent, and how, people engaging in political talk within ‘non-political’ discussion forums – online lifestyle communities – leads to political (or personal) action or calls-to-action. The analysis is framed in the context of wider questions of citizenship, civic engagement and political mobilization. To capture everyday political talk amongst citizens requires us to move beyond the now widely analysed online spaces of formal politics. Instead, we focus on online third spaces concerning lifestyle issues such as parenting, personal finance and popular culture. Drawing on a content analysis of three popular UK-based discussion forums over the course of five years (2010–2014), we found that (for two of the three cases) such spaces were more than just talking shops. Rather they were spaces where political actions not only emerged, but where they seemed to be cultivated. Discussions embedded in the personal lives of participants often developed – through talk – into political actions aimed at government (or other) authorities. The article sheds light on the contributing factors and processes that (potentially) trigger and foster action emerging from political talk and provides insight into the mobilization potential of third spaces.     

Media use and political learning: Comparing Trump supporters to celebrity candidate voters

This study examines whether political media use behaviors of voters who supported Donald Trump in the 2016 presidential election align with those of “celebrity candidate voters” portrayed in the literature. The study used a national online survey (N = 1,608) conducted during the 2016 primary, and findings reveal that Trump supporters, more than other voters, are driven by entertainment motivations and follow campaign news using entertainment media: specifically, the video-sharing site YouTube. Although Trump voters are interested in the campaign, their level of political knowledge is lower than other voters, and no one media outlet made a significant contribution to their learning. A comparison group of other voters showed significant knowledge gains from news websites and Twitter. Results for Trump voters are consistent with scholars’ characterization of the celebrity candidate audience, particularly in studies suggesting that celebrity politicians may increase citizens’ engagement through entertainment gratifications rather than by a desire to become informed.     

Platform vulnerabilities: harassment and misogynoir in the digital attack on Leslie Jones

ABSTRACT

In the summer of 2016, racist, misogynistic harassers attacked comedienne Leslie Jones on Twitter and on her personal website, which they hacked and flooded with sexist and racist imagery stolen largely from her personal accounts. Through a multiplatform discourse analysis of the Leslie Jones attack, this paper examines the connections between platform vulnerabilities and the vulnerabilities of women of color, as well as the links between the rise of the alt-right and an increase in explicitly racist, misogynistic behaviors. Three key themes emerged from the analysis: messages of support and affirmation; the need for intervention; and the connection between this incident, systemic racism and sexism, and the rise of the alt-right. These themes serve as a bridge between the vulnerabilities of platforms and of women of color in those digital spaces and beyond. The supportive awareness campaigns and calls to action that issue publics launched online attempted to discursively ‘patch’ two perceived vulnerabilities – of Twitter as a platform and of Jones herself. However, in response to these ‘patches,’ members of the alt-right condemned Twitter and mainstream media for marginalizing their conservative voices, using this discourse to bolster their performance of victimization and oppression. Overall, this case study provides insight into the dynamics at work in the rise of the alt-right and online harassment, with particular attention to the significance of digital media, celebrity, and popular feminism in the ongoing political shifts in the United States.     

Three dimensions of the public sphere on Facebook

The article provides an empirical analysis of the online public sphere in the three dimensions introduced by Dahlgren (2005): structural, representational and interactional. The main subject of analysis is the largest social networking site – Facebook – and Polish users’ activity on the Facebook Pages of political parties and politicians. The researchers analysed data about all users active on those Pages during two 4-month periods in 2013 and 2015. The results of the study show that only a small fraction of Facebook users are active in public political discussions that take place on political Facebook Pages (structural dimension). However, the level of engagement depends on the current political events taking place within the public sphere offline, and users are more active during electoral campaigns. Moreover, Facebook does not provide an alternative public sphere for political actors that are less present in mainstream media. Parties and politicians that are visible in traditional media are also attracting active fans in social media (representational dimension). Nonetheless, non-parliamentary groups have more active fans than would result only from their popularity in mainstream media. Finally, the online public on Facebook is fragmented and clustered into homogenous political groups (interactional dimension), thus supporting the hypothesis on ‘echo chambers’ presented by Sunstein (2001). The divisions are smaller when there are significantly more users involved. However, most of these cross-cutting links are the result of the electoral campaign.     

Hashtag activism and message frames among social movement organizations: Semantic network analysis and thematic analysis of Twitter during the #MeToo movement

During the #MeToo movement, social movement organizations (SMOs) played a crucial role in the online mobilization by utilizing various message frames and appealing hashtags during the social movement. Applying a co-creational approach and using framing as a theoretical framework, the study explored how SMOs use words and hashtags to participate in the #MeToo movement through Twitter. Based on both semantic network analysis and thematic analysis methods, findings of the study enhance literature of social movement organizations and activism as well as provide practical implications for effective social movement campaigns.     

Why are migrant campaigns different from homeland campaigns? Understanding belonging in context among UK‐Sudanese activists

Migrant communities' homeland‐oriented political campaigns are always related to, but often different from, the activism in which local people engage in their homeland setting. In seeking to understand the observed disparities between migrant campaigns and homeland activism, several studies have demonstrated the influence of contextual factors like political opportunity structures on homeland‐oriented migrant politics. Complementing these studies are works that focus on changes to identity and belonging associated with migration and resettlement. In this article, I build on these debates by offering a combined analysis of the intersections between, and interplay of, contextual and identity‐based factors. I use this analytical approach to examine the case of Sudanese political activists resident in the UK. I demonstrate how forms of belonging emerge here as part of – and not in isolation from – the strategic navigations of multiple political contexts and opportunities. In doing so, I contribute to our understanding of how belonging can be contextualized to serve as an analytical lens for understanding homeland‐oriented migrant activism.     

How U.S. state tourism offices use online newsrooms and social media in media relations

This study examined the use of online newsrooms on U.S. state tourism websites. A content analysis of 50 state tourism websites was conducted to investigate the availability of online newsrooms as well as their contents and overall usability. The social media availability on the state tourism websites was also analyzed. The results revealed that most state tourism websites provide online newsrooms to media but many of them do not meet the needs of journalists in terms of usability, content availability, and information distribution. All of the websites integrated at least one type of social media; the most commonly used were Facebook, Twitter, YouTube, and Flickr. The detailed results by state and implications are discussed.     

Campaigning in the fourth age of political communication. A multi-method study on the use of Facebook by German and Austrian parties in the 2013 national election campaigns

Starting from the contribution to the discussion on a fourth age of political communication, here we argue that, as a consequence of how the Web 2.0 has changed political campaigns, the theoretical time-bound three-phase models of political campaigning must be reconsidered. We propose four ideal campaign types based on their ideal-typical target audience: partisan-, mass-, target group- and individual-centered campaigns. In reality, each campaign combines elements of all types. To examine this mixture empirically, we apply a most similar systems design and investigate five German and six Austrian parties’ use of Facebook in the 2013 national election campaigns. On the basis of face-to-face interviews with the campaign managers and a quantitative content analysis of the respective parties’ Facebook pages, we analyze how parties used Facebook as a campaigning tool to inform, interact with, and mobilize voters, as well as which target audiences they addressed. We find that, although the campaign managers declare Facebook their most important Web 2.0 campaigning tool, the German and Austrian parties did not make use of Facebook’s interactive and mobilizing potential, rather relying on mass-centered information, possibly due to the framework conditions in both countries. Based on our findings, we conclude that the role of context for election campaigning should be discussed more carefully.     

Data craft: a theory/methods package for critical internet studies

ABSTRACT

Disinformation campaigns continue to thrive online, despite social media companies’ efforts at identifying and culling manipulation on their platforms. Framing these manipulation tactics as ‘coordinated inauthentic behavior,’ major platforms have banned culprits and deleted the evidence of their actions from social activity streams, making independent assessment and auditing impossible. While researchers, journalists, and civil society groups use multiple methods for discovering and tracking disinformation, platforms began to publish highly curated data archives of disinformation in 2016. When platform companies reframe manipulation campaigns, however, they downplay the importance of their products in spreading disinformation. We propose to treat social media metadata as a boundary object that supports research across platforms and use metadata as an entry point for investigating manipulation campaigns.

We illustrate how platform companies’ responses to disinformation campaigns are at odds with the interests of researchers, civil society, policy-makers, and journalists, limiting the capacity to audit the role that platforms play in political discourse. To show how platforms’ data archives of ‘coordinated inauthentic behavior’ prevent researchers from examining the contexts of manipulation, we present two case studies of disinformation campaigns related to the Black Lives Matter Movement. We demonstrate how data craft – the exploitation of metrics, metadata, and recommendation engines – played a prominent role attracting audiences to these disinformation campaigns. Additionally, we offer some investigative techniques for researchers to employ data craft in their own research of the disinformation. We conclude by proposing new avenues for research for the field of Critical Internet Studies.     

BETWEEN BROADCASTING POLITICAL MESSAGES AND INTERACTING WITH VOTERS

Politicians across Western democracies are increasingly adopting and experimenting with Twitter, particularly during election time. The purpose of this article is to investigate how candidates are using it during an election campaign. The aim is to create a typology of the various ways in which candidates behaved on Twitter. Our research, which included a content analysis of tweets (n?=?26,282) from all twittering Conservative, Labour and Liberal Democrat candidates (n?=?416) during the 2010 UK General Election campaign, focused on four aspects of tweets: type, interaction, function and topic. By examining candidates' twittering behaviour, the authors show that British politicians mainly used Twitter as a unidirectional form of communication. However, there were a group of candidates who used it to interact with voters by, for example, mobilizing, helping and consulting them, thus tapping into the potential Twitter offers for facilitating a closer relationship with citizens.