A ‘Tripadvisor’ for disability? Social enterprise and ‘digital disruption’ in Australia

ABSTRACT

We explore how social enterprises can use platform technologies to plug ‘informational gaps’ in the provision of disability services. Such gaps are made more apparent by policies promoting self-directed care as a means of giving service users more choice and control. We use a case study of a start-up social enterprise seeking to provide a TripAdvisor style service to examine the potential for social innovation to ‘disrupt’ current models of service. The case study suggests that any disruptive effects of such changes are not due to new digital technology per se, nor to novel platform business models, but rather rest in the manner in which the moral orders which justify current patterns of social disablement can be challenged by social innovation.     

Big Data for Development: A Review of Promises and Challenges

The article uses a conceptual framework to review empirical evidence and some 180 articles related to the opportunities and threats of Big Data Analytics for international development. The advent of Big Data delivers a cost‐effective prospect for improved decision‐making in critical development areas such as healthcare, economic productivity and security. At the same time, the well‐known caveats of the Big Data debate, such as privacy concerns and human resource scarcity, are aggravated in developing countries by long‐standing structural shortages in the areas of infrastructure, economic resources and institutions. The result is a new kind of digital divide: a divide in the use of data‐based knowledge to inform intelligent decision‐making. The article systematically reviews several available policy options in terms of fostering opportunities and minimising risks.     

The importance of networking in development co‐operation: A social network analysis‐based evaluation of an international development programme

This article aims to demonstrate that networking activities, if properly planned, applied and monitored, can help increase the long‐term impact of development co‐operation actions. We demonstrate the added value of networking within development actions, focusing on dynamics of trust and reciprocity and on the rationales beyond different collaboration patterns, demonstrating the impact of networking on program effectiveness, intercultural learning and sustainability. Using social network analysis coupled with participant observation, it was possible to trace the development of a large multi‐stakeholder development programme and to understand a number of dynamics not considered by the donor when evaluating the action, thereby reaching a better understanding of the challenges and success of the programme.