Characteristics of a central change programme within a governmental bureaucracy: a grounded theory study

Purpose The purpose of the paper is to present a theory of organisational change within the setting of a governmental bureaucracy. Design/methodology/approach Orthodox grounded theory is employed in the setting of a change programme in 12 Audit departments of the Dutch Ministries (public-sector). Findings The examined organisational change has specific characteristics. The Dutch ‘ministerial autonomy’ and the clearly recognizable role types of the key figures involved have a strong impact on the change programme and the realisation of its goals. Research limitations/implications Findings are derived on the basis of a substantive case study of the change programme of the Dutch Departmental Audit function. The research sheds new light on characteristics related to the occupational group of Chartered Accountants and characteristics of a governmental bureaucracy and it helps to understand change programmes within this bureaucracy. Practical implications The grounded theoretical model draws attention to the impact of key figures and circumstances on a change programme within the central government. Originality/value The paper builds on theories of organisational change but applies them in the typical context of the Dutch civil service where ministerial autonomy, on the one hand, and a move in the direction of more centrally organised activities (concern idea), on the other, require a difficult balancing act of all players in the change arena.     

Constructing managerial manoeuvring space in contradictory contexts

This paper discusses manoeuvring space and demonstrates how autonomy, power and discretion need to be understood as constructed and integrated behaviours where managers manoeuvre between dilemmas in their own management practices. Twenty-seven Norwegian police managers were shadowed and interviewed. We found that constructions of manoeuvring space presupposed that managers balanced dilemmas. We identified three different strategies through which managers constructed manoeuvring space by navigating between dilemmas and actively constructing demands and constraints. These strategies were (1) decoupling, (2) sensegiving and (3) strategic positioning. Our findings add to the managerial discretion literature, arguing that constructions of manoeuvring space are central to managers’ development and to how they create opportunities and possibilities to make choices that balance conflicting dilemmas in contradictory contexts.     

Two-sided assembly line balancing: A genetic algorithm approach

A two-sided assembly line balancing problem is typically found in plants producing large-sized high-volume products, e.g. buses and trucks. The features specific to the assembly line are described in this paper, which are associated with those of: (i) two-sided assembly lines; (ii) positional constraints; and (iii) balancing at the operational time. There exists a large amount of literature in the area of line balancing, whereby it has mostly dealt with one-sided assembly lines. A new genetic algorithm is developed to solve the problem, and its applicability and extensibility are discussed. A genetic encoding and decoding scheme, and genetic operators suitable for the problem are devised. This is particularly emphasized using problem-specific information to enhance the performance of the genetic algorithm (GA). The proposed GA has a strength that it is flexible in solving various types of assembly line balancing problems. An experiment is carried out to verify the performance of the GA, and the results are reported.     

The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure

There is an extensive private sector literature on organizational change management. However, recent studies have suggested that the specific context of public organizations may have consequences for the management organizational change. This study examines to what extent different change approaches and transformational leadership of direct supervisors contribute to the effective implementation of organizational change in public organizations, and to what extent the bureaucratic structure of public organizations makes the implementation of organizational change s3pecific. The implementation of an organizational change in a Dutch public organization is studied using quantitative methods and techniques. The results indicate that bureaucratic organizations may effectively implement organizational change with both planned and emergent change approaches. The contribution of transformational leadership depends on the type of change approach and organizational structure. Transformational leadership behavior of direct supervisors contributes little to planned processes of change, but is crucial in emergent processes of change in a non-bureaucratic context. Although the literature on change management mostly emphasizes the leadership of senior managers, the leadership role of direct supervisors should not be overlooked during organizational change in public organizations.     

Returns to scale vs. damages to scale in data envelopment analysis: An impact of U.S. clean air act on coal-fired power plants

This study proposes a use of Data Envelopment Analysis (DEA) to measure Returns to Scale (RTS) of US coal-fired power plants. The power plants produce not only desirable outputs (e.g., electricity) but also undesirable outputs (e.g., CO₂ and NO_x) as a result of their plant operations. Therefore, the proposed use of DEA also measures a new concept, or “DTS: Damages to Scale” (corresponding to RTS for undesirable outputs). Both scale measures discussed in this study are a quick-and-easy approach for assessing RTS and DTS, but not an exact method, because it does not consider a direct linkage between the two measures. This study applies the proposed approach to examine the legal validity of U.S. Clean Air Act (CAA). We find that the CAA has been legally effective and influential on the operation of coal-fired power plants in the United States because their plant operations belong to increasing RTS on a desirable output and increasing DTS on three undesirable outputs. The increasing DTS indicates a need for managerial improvement and/or engineering innovation such as advanced clean coal technology. This empirical result implies that U.S. federal and state governments need to expand the legal scope of CAA to the emission control of CO₂ because the current CAA excludes the regulation on CO₂ emission that is now considered as a main source of the global warming and climate change.     

“It's not how it looks!” Exploring managerial perspectives on employee wellbeing

The literature on employee wellbeing (EW) has largely focussed on employees' subjective experiences and has generally assumed that managers’ interpretations of EW are consistent and non-problematic. Tensions inherent in managing complex expectations, and diverse results, have not been adequately investigated, and ways in which EW practices are viewed by senior managers have not been sufficiently examined. This paper attempts to fill this gap by exploring the perceptions of senior managers with human resources (HR) responsibilities affecting EW. There is a specific focus on the tensions experienced by these senior managers and the related tactics they adopted to successfully manage them. We gathered data from focus groups made up of 20 senior managers from companies operating in the Milan County in Italy. An analysis of this data identified four predominant dimensions of EW, as well as the tensions felt by the managers and the various tactics they used to overcome them. Finally, we classified the interpretative tactics into four broad resolution strategies (i.e. flexible, integrative, separated and reciprocal thinking) that senior managers adopted to cognitively address their experience of tensions.     

Devising Context Sensitive Approaches To Change: The Example of Glaxo Wellcome

There is a growing awareness of the need for designers of organisational change to develop context sensitive approaches to implementation if change is to be successful. Existing change literature indicates that there are many aspects of an organisation’s change context that need to be considered, and a wide range of different implementation options open to those designing change. However, these contextual aspects and design options are not currently pulled together in a comprehensive manner, or in a form that makes them easily accessible to practitioners. This paper builds a framework, called the change kaleidoscope, which aims to achieve this. It illustrates the applicability of this framework in practice as an aid to managers in the development of context sensitive implementation approaches via a case study on the changes undertaken at Glaxo Wellcome UK since the early 1990s. This is an interesting case of a successful organisation that managed to change in a pro-active manner rather than in a crisis driven re-active manner. The paper concludes with the lessons for practitioners on the impact of certain contextual features and design choices during change as illustrated by the Glaxo Wellcome case, and a discussion on the use of the kaleidoscope in practice.     

An appraisal of key factors in the implementation of occupational stress interventions

Empirical research on stress intervention in organizations, and experience from organizational change programmes in general, indicates that obtaining intended change is often more difficult than it had been conceived to be at the outset. In order to facilitate the accomplishment of stress prevention and effective organizational change, this paper examines the importance of the social and cognitive processes influencing the implementation of any intervention. It states that if change is to be managed skilfully, it is important (1) to create a social climate of learning from failure, (2) to provide opportunities for multi-level participation and negotiation in the design of interventions, (3) to be aware of tacit behaviours that possibly undermine the objectives of interventions, and (4) to define roles and responsibilities before and during the intervention period.     

How Security Agencies Control Change: Executive Power and the Quest for Autonomy in the FBI and CIA

The US Federal Bureau of Investigation and the Central Intelligence Agency gain autonomy when they exercise executive power, performing tasks that are so urgent, secretive, or forceful that they cannot be anticipated by law. The FBI exhibited a clear instance of autonomy when, with a view to its long term responsibilities, it resisted remaking itself as a counterterrorism agency to the degree that politicians requested. The second case, involving the CIA, produced more mixed results. The agency appeared to exhibit autonomy by exercising its powerful security tasks, including control over information and covert operations, and by resisting a consensus for major organizational change. Nevertheless, its large number of administrative and analytical rather than executive tasks prevented the agency from developing the coherent, independent perspective necessary for a high degree of true autonomy.

Leader corruption depends on power and testosterone

We used incentivized experimental games to manipulate leader power — the number of followers and the discretion leaders had to enforce their will. Leaders had complete autonomy in deciding payouts to themselves and their followers. Although leaders could make prosocial decisions to benefit the public good they could also abuse their power by invoking antisocial decisions, which reduced the total payouts to the group but increased the leaders' earnings. In Study 1 (N = 478), we found that both amount of followers and discretionary choices independently predicted leader corruption. In Study 2 (N = 240), we examined how power and individual differences (e.g., personality, hormones) affected leader corruption over time; power interacted with endogenous testosterone in predicting corruption, which was highest when leader power and baseline testosterone were both high. Honesty predicted initial level of leader antisocial decisions; however, honesty did not shield leaders from the corruptive effect of power.     

Three price elasticities of demand

Elasticity of demand is a measure of market response to a change in price. Three definitions of elasticity of demand are commonly found in the literature: (1) ε_p = point elasticity, defined for a given point on the demand function and relies on the derivative of the function at that point; (2) ε_a = arc elasticity, defined for the midpoint of an arc connecting two points, irrespective of the shape of the demand function; (3) ε = relative change elasticity, defined for two given points as minus the ratio of the relative volume increment to the relative price increment. Of the three, ε_p is the most widely cited and has the merit that marginal revenue is zero at ε_p = 1. It is also convenient when curves with ε_p = constant can be fitted to price-demand data. In practice, apart from the fact that ε_p is often difficult to determine, management is mainly concerned with discrete increments and not marginal changes, and in this respect ε_a is regarded as more useful. However, the relative change elasticity ε is preferable in all practical applications, both because relative increments refer to a given base period (instead of a midpoint, as in the case of ε_a), and because of the simplicity of using it in the analysis of company performance.     

Sizing Up a Superstorm: Exploring the Role of Recalled Experience and Attribution of Responsibility in Judgments of Future Hurricane Risk

Research suggests that hurricane‐related risk perception is a critical predictor of behavioral response, such as evacuation. Less is known, however, about the precursors of these subjective risk judgments, especially when time has elapsed from a focal event. Drawing broadly from the risk communication, social psychology, and natural hazards literature, and specifically from concepts adapted from the risk information seeking and processing model and the protective action decision model, we examine how individuals’ distant recollections, including attribution of responsibility for the effects of a storm, attitude toward relevant information, and past hurricane experience, relate to risk judgment for a future, similar event. The present study reports on a survey involving U.S. residents in Connecticut, New Jersey, and New York (n = 619) impacted by Hurricane Sandy. While some results confirm past findings, such as that hurricane experience increases risk judgment, others suggest additional complexity, such as how various types of experience (e.g., having evacuated vs. having experienced losses) may heighten or attenuate individual‐level judgments of responsibility. We suggest avenues for future research, as well as implications for federal agencies involved in severe weather/natural hazard forecasting and communication with public audiences.     

Leader–member exchange (LMX), job autonomy,and creative work involvement

Researchers have claimed that high quality of supervisor–employee relationships (i.e., leader–member exchange; LMX) fosters creativity at work. Moreover, researchers have acknowledged that this relationship is not clear-cut but rather complex. The present study focused on the moderating role of job autonomy in the LMX-creative work involvement relationship. Longitudinal field survey data (N = 144) collected in a high-technology firm revealed a positive association between LMX and creative work involvement and confirmed our assumptions on the moderating role of job autonomy. The positive relationship between LMX and creative work involvement was stronger when employees experienced greater job autonomy. Our findings point to the importance of considering the interplay of both, the leader–member relationship and job design issues for increasing employees' creative work involvement.     

Discerning Possibilities for Action: A Typology of Approaches to Moral Imagination

The existing literature on moral imagination proposes that actors can best respond to ethical dilemmas by tailoring their actions to the practical demands of the situation. It has done little to develop this insight, however. To address this gap, I used institutional theory to identify six ideal type approaches to moral imagination. I proposed that in addressing ethical dilemmas, the morally imaginative actor takes account of two situational factors: first, the social construction of the unmet ethical claim or obligation which constitutes the ethical dilemma, and in particular whether or not it is broadly perceived to be legitimate; and second, its own degree of power. The framework presented represents the first attempt to systematically enumerate approaches to moral imagination and identify their boundary conditions.     

Knowledge recontextualization by returnee entrepreneurs: The dynamic learning perspective

Effective knowledge recontextualization is key to successful knowledge transfer in cross-cultural context. This paper explores how returnee entrepreneurs in Vietnam learn to recontextualize their overseas knowledge while establishing new ventures back in their home country. Our dynamic learning process model suggests that (1) in the pre-founding phase, an interactive vicarious learning and intuitive learning mechanism enables returnees to make sense of overseas knowledge; (2) during the founding phase, blended learning mechanism – the balancing act between market response versus market imposing - helps returnees manage the paradoxical cross cultural tension, importantly (3) in the growth phase, the cycling between unlearning and relearning helps them discard, select and recreate new knowledge in the pursuit of sustainable entrepreneurial growth. The study advances the literature on knowledge recontextualization by clarifying key underpinning learning mechanisms essential for ensuring “effectiveness” outcomes. It also contributes to the work on returnee entrepreneurship and entrepreneurial learning by demonstrating how international entrepreneurs learn overtime to thrive in a conflicting cultural context.     

The impact of autonomy on information systems planning effectiveness

Autonomy for information systems planning may have an impact on the effectiveness of that planning. Theory Y suggests that when managers have more autonomy, they have greater feelings of ownership, commitment, and responsibility, and thus perform better. A postal survey of 131 chief information officers of US subsidiaries of multinational firms collected data to test hypotheses based on the theory. Data analysis revealed that autonomy for IS planning in general and the strategy selection planning activity in particular significantly predicted IS planning effectiveness. These findings thus extend the theory to a new domain, namely IS planning in multinational firms, and thereby facilitate a better understanding of the management of IS planning. They further suggest that parent managers consider delegating greater autonomy to the managers of their foreign subsidiaries.     

Ethical leadership and follower organizational deviance: The moderating role of follower moral attentiveness

The literature on ethical leadership has focused primarily on the way ethical leaders influence follower moral judgment and behavior. It has overlooked that follower responses to ethical leaders may differ depending on the attention they pay to the moral aspects of leadership. In the present research, we introduce moral attentiveness as an important moderator for the relationship between ethical leadership and unethical employee behavior. In a multisource field study (N = 90), we confirm our hypothesis that morally attentive followers respond with more deviance to unethical leaders. An experimental study (N = 96) replicates the finding. Our paper extends the current leader-focused literature by examining how follower moral attentiveness determines the response of followers to ethical or unethical leadership.     

International acquisition performance and experience: A resource-based view. Evidence from French acquisitions in the United States (1988–2004)

Does an acquirer with extensive acquisition experience outperform an acquirer with little or no acquisition experience? Does an acquirer with varied growth mode experience (i.e. a company undertaking not only acquisitions but also joint ventures) outperform a company that has very homogeneous experience (i.e. a company growing exclusively through acquisitions)? The main purpose of our article is to examine these two questions in-depth and to attempt to provide some answers. The questions led us to analyze the valuation effect of the acquirer's experience for 291 French acquisitions in the United States. The results were mixed with regard to the relationship between acquisition performance, acquisition experience and heterogeneous experience. On the one hand we found no relationship between the acquisition performance and heterogeneous experience of French acquirers, which is not consistent with the literature on stock market valuation of homogeneous “experience trajectories” [Singh, H., Zollo, M., 1998. The impact of knowledge codification, experience trajectories and integration strategies on the performance of corporate acquisitions. Working Paper INSEAD, 98,62,SM.]. On the other hand, our findings indicate that the relationship between the acquisition performance and acquisition experience of French acquirers follows a curvilinear (inverted U-shaped) distribution.