"Conflict management" and "conflict resolution" are not synonymous terms

Robbins sees functional conflict as an absolute necessity within organizations and explicitly encourages it. He explains: "Survival can result only when an organization is able to adapt to constant changes in the environment. Adaption is possible only through change, and change is stimulated by conflict." Robbins cites evidence indicating that conflict can be related to increased productivity and that critical thinking encourages well-developed decisions. He admits, however, that not all conflicts are good for the organization. Their functional or dysfunctional nature is determined by the impact of the conflict on the objectives of the organization. The author identifies several factors underlying the need for conflict stimulation: (1) managers who are surrounded by "yes men"; (2) subordinates who are afraid to admit ignorance or uncertainty; (3) decision-makers' excessive concern about hurting the feelings of others; or (4) an environment where new ideas are slow in coming forth. He suggests techniques for stimulating conflict; manipulating the communication channels (i.e., repression of information); changing the organizational structure (i.e., changes in size or position); and altering personal behavior factors (i.e., role incongruence). Robbins stresses that the actual method to be used in either resolving or stimulating conflict must be appropriate to the situation.     

Strategic planning in government-dependent businesses

As the role of government has expanded in various countries, standard distinctions between the public and private sectors have become blurred. This paper explores the special context within which strategic planning must take place in organizations with a very high dependence on government. Four types of government dependency are considered: ownership dependency (public enterprises); regulation dependency (private, regulated firms); input-dependency (e.g. non-profits dependent on state funding); and output-dependency (e.g. defence contractors who sell a considerable portion of their output to governments).Despite their seeming differences, all four types of government-dependent organizations (GDOs) experience five distinctive problems that seriously limit the relevance of traditional planning models (or what are often referred to as ‘rational, comprehensive models’). They are: fragmented strategic decision-making authority; heightened goal ambiguity; politicization of strategic decision-making; short-term orientation and internal bureaucratization.The concepts of strategy and strategic planning are as relevant to Government dependent organizations (GDOs) as they are to other kinds of firms, although the planning system has to be designed somewhat differently. Six tentative guidelines for designing the planning system in GDOs are presented in the paper: (1) plans must be ‘negotiated’ rather than ‘formulated’ in GDOs; (2) outsiders must be involved in the planning process; (3) socio-political issues must be integrated with technoeconomic tissues; (4) top management must play an active role in running the system, especially in managing interfaces with government; (5) the planning system should emphasize flexibility over discipline or rigor and (6) plans must be written up with the expectation that much of their contents could become public knowledge.The paper concludes with the view the GDOs may have a lot to learn from one another despite superficial differences in institutional status (public vs private) and nature of goals (for- profit vs not-for-profits).     

Can you communicate cross-generationally?

What is fractured cross-generational communication? When what one person heard was not what the other person said. Regardless of your age, you need to understand some of the differences in communication styles that must be overcome if people are to work well together. This is especially important in health care right now when there are other pressing issues. Interpreters are at a premium because so much misunderstanding clouds the communication process. Two management strategies are presented that will help bridge the gaps between communication styles.     

企业高层管理者内部冲突和解决策略的实证研究

根据对企业高层管理者的调查结果,分析了高层管理者传记性特征、工作压力及情绪和认知冲突之间的关系。研究发现,随着年龄的增加,高层管理者体验到的工作压力会逐渐减少;学历越高,体验到的认知冲突越多;情绪冲突的增多也会引起认知冲突的增加;工作压力的大小与认知冲突呈正相关关系。另外,高层管理者重视以整合的方式解决冲突,其次也会选择竞争的方式处理冲突。     

Improving Risk Communication in Government: Research Priorities

Despite the increased interest in risk communication among government agencies, there is evidence that agencies'risk communication practices lag. We conducted a study to explore which risk communication research would be most important to improve government agencies'risk communication practices. Qualitative interviews and a survey of 145 risk communication experts based in academic institutions and government agencies explored how important research on each of 48 topics would be to improving agencies'risk communication efforts. Respondents identified topics within three areas as priorities for further research: 1) involving communities in agency decisionmaking; 2) communicating with communities of different races, ethnic backgrounds, and incomes; and 3) evaluating risk communication. Both practitioners and researchers responded to additional statements about agencies'risk communication practices with reservations about staff and managers'commitment to effective communication about environmental issues. We discuss the implications of these findings.     

Part 2, Conflict management. How to shape positive relationships in medical practices and hospitals

Managing workplace conflict is one of the most important, stressful, and time-consuming tasks faced by today's physician leaders. In Part 1 of this article series, the authors describe how to assess an organization's interpersonal dynamics. True change comes from interventions that help an organization to become a positive interpersonal culture, one that fosters cooperation and collaboration. Part 2 offers seven steps to solving the disruptive physician problem: (1) provide protection to complainants; (2) listen, empathize, and avoid communication triangles; (3) confront offenders with data, authority, and compassion; (4) if needed, get outside help; (5) offer workplace training and experiences that foster positive relationships; (6) follow-up; and (7) practice what you preach. The self-assessment and intervention guidelines discussed in this series of articles can help physician executive move beyond struggling with episodes of conflict to shaping stress-resilient medical organizations.     

Work-to-family conflict and its relationship with satisfaction and well-being: a one-year longitudinal study on gender differences

The present study produced new knowledge about gender differences with respect to work-to-family conflict and its longitudinal relations with indicators of satisfaction and well-being. The study examined the longitudinal relations between work-to-family conflict and self-reported satisfaction and well-being in the domains of work (job satisfaction), family (marital satisfaction, parental distress) as well as overall (psychological and physical) symptoms. Data were obtained from a random sample of Finnish men (n=208) and women (n=218) who were employed and had either a partner or/and children. A survey was conducted at two points in time, in 1999 (Time 1), and one year later, in 2000 (Time 2). The results revealed that, among women, work-to-family conflict perceived at Time 1 significantly predicted job dissatisfaction, parental distress as well as psychological symptoms at Time 2. However, among men, a low level of satisfaction or well-being at Time 1 (marital dissatisfaction, parental distress, psychological and physical symptoms) functioned as a precursor of work-to-family conflict perceived at Time 2. In addition, the experience of work-to-family conflict turned out to be relatively stable for both genders over the time period of one year. It is likely that work-to-family conflict will continue to affect employees, and should be a central focus for organizations.     

三种角色压力对寿险代理人工作满意度的影响研究

本文以中国保险公司的寿险代理人作为研究对象,研究三种角色压力与员工工作满意度之间的关系.本文研究发现角色冲突、角色模糊性和工作家庭冲突对工作满意度的各个维度的影响效果是不同的,并且子女因素在三种角色压力与工作满意度各个维度关系中起调节作用.本文的研究发现不仅丰富了有关工作满意度研究领域的研究成果,而且对于保险公司改进员工工作满意度具有参考价值.     

Chemical and biological agent incident response and decision process for civilian and public sector facilities.

In the event of a terrorist attack or catastrophic release involving potential chemical and/or biological warfare agents, decisionmakers will need to make timely and informed choices about whether, or how, to respond. The objective of this article is to provide a decision framework to specify initial and follow-up actions, including possible decontamination, and to address long-term health and environmental issues. This decision framework consists of four phases, beginning with the identification of an incident and ending with verification that cleanup and remediation criteria have been met. The flowchart takes into account both differences and similarities among potential agents or toxins at key points in the decision-making process. Risk evaluation and communication of information to the public must be done throughout the process to ensure a successful effort.     

Operational research, social well-being and the zero growth concept

Operational Research (OR) can be regarded as the use of science and scientific methods to influence decisionsto the benefit of society. In military, industrial and government contexts, overall social objectives have so far been taken for granted: victory, profitability, expansion of production and services, and so on; but now such simple objectives are in question. Management, technology and growth are seen to conflict with humanity, quality of life and prosperity. OR at present puts much more effort into pursuing the former group than the latter. Even the scientific method is under attack as a way of deciding social issues. OR must be able to justify its methods and its application. The old simple minded objectives are still pursued, but less whole-heartedly. There will be less demand for major OR studies of that kind. If OR is to survive, it must re-examine its social role in the new world climate.     

软件开发管理中的沟通与协调问题研究

软件开发的沟通与协调问题是影响软件生产效率和可用性的重要问题。本研究通过对我国软件组织的调查研究,探讨软件项目团队常用的沟通与协调活动;可能影响团队所采用沟通与协调活动的项目特征;沟通协调活动与项目的输出之间的关系,并对我国中小软件组织沟通与协调活动提出相应的建议。     

INTRAGROUP CONFLICT IN ORGANIZATIONS: A CONTINGENCY PERSPECTIVE ON THE CONFLICT-OUTCOME RELATIONSHIP

In this paper, we review recent empirical work on interpersonal conflict in organizations and, by incorporating past theory and multiple disciplinary views, develop a comprehensive model of the effects of intragroup conflict in organizations from a contingency perspective. We consider: (1) the type of conflicts that exist; (2) the organizational outcome that is predicted or desired; (3) the temporal aspect of group life and conflict; and (4) the circumstances under which conflict occurs and the processes used to manage it that moderate the conflict-outcome relationship. We highlight the final aspect, the moderating factors, by presenting a conflict-outcome moderated (COM) model that delineates types of moderators which influence the conflict-outcome relationship: amplifiers (those variables that amplify the conflict-outcome relationship, strengthening both the positive and negative effects), suppressors (those variables that weaken both the positive and negative effects on outcomes), ameliorators (those variables that decrease negative effects and increase positive effects), and exacerbators (those variables that increase negative effects of conflict and decrease positive effects). We ultimately present a model of constructive intragroup conflict in organizations delineating the contingencies upon which group success, as it relates to conflict, is dependent.     

Calling out and calling off the dogs: managerial diagnosis in public service organizations

Decision-makers spend their professional lives identifying situations that merit action. Nutt defines this process of placing problems in action or deferred categories as "managerial diagnosis." It is felt that this is a critical aspect of managerial action because it rests on assumptions that need to be considered in project planning and evaluation. To facilitate future studies of the effectiveness of managerial behavior, a framework of fourteen propositions which describe the process of managerial diagnosis is presented. The author says that: 1) the manager will defer those perceptions where performance exceeds expectations; 2) decision-makers are goaded into evaluation (a process used to measure performance or comparative alternatives) by stimuli such as conflict, uncertain performance, and uncertain expectations; and 3) evaluation findings are deemed acceptable only when they reduce conflict.     

How to survive a new CEO

A new CEO means everyone in the organization is now a new hire--an unknown entity that must prove he or she can and will enthusiastically, tirelessly support the CEO's agenda. Those who want to stay on the payroll must avoid a business-as-usual attitude and demonstrate that they share the CEO's dedication to change. If you're in a staff job, it's important to show you're essential to the new regime, quickly and convincingly. Some important steps to consider as you plan for the transition include: Do your home-work; anticipate the CEO's needs; be supportive and nonpolitical; be realistic with your direct reports; and appear poised to leave willingly and quietly--and you may not have to.     

Impartial Nominations for a Prize

A group of peers must choose one of them to receive a prize; everyone cares only about winning, not about who gets the prize if someone else. An award rule is impartial if one's message never influences whether or not one wins the prize. We explore the consequences of impartiality when each agent nominates a single (other) agent for the prize. On the positive side, we construct impartial nomination rules where both the influence of individual messages and the requirements to win the prize are not very different across agents. Partition the agents in two or more districts, each of size at least 3, and call an agent a local winner if he is nominated by a majority of members of his own district; the rule selects a local winner with the largest support from nonlocal winners, or a fixed default agent in case there is no local winner. On the negative side, impartiality implies that ballots cannot be processed anonymously as in plurality voting. Moreover, we cannot simultaneously guarantee that the winner always gets at least one nomination, and that an agent nominated by everyone else always wins.     

Diagnosis of a stalled career

What should physician executives do to prepare for a career move? This is not a list of items to improve technical skills and knowledge, but information on how to accurately and clearly present your experience and gain credibility. A few of the basic career preparations that physician executives must make include: (1) Get your paperwork in order, both a resume and a curriculum vitae; (2) seek feedback and critical input; (3) refresh or establish your interviewing skills; and (4) focus on your communications techniques. Physicians executives cannot rest on their deserved laurels as strong practitioners when aspiring to a senior management role. It is critical to emphasize other skills--decisiveness, communication, and management experience in a range of health care organizations.     

科技型人才聚集效应与组织冲突消减的研究

科技型人才聚集既可能出现1 1>2的积极作用(经济性效应),也可能出现组织冲突,增加内耗,产生1 1<2的消极作用(不经济性效应)。通过组织行为学和聚集经济等理论与方法,界定了科技型人才聚集效应的概念、特征;研究了科技型人才聚集中,产生组织冲突的人才个性特征冲突动因、人才沟通冲突动因、结构冲突动因、权利与利益冲突动因以及竞争环境动因。在此基础上,为消减科技型人才聚集中的组织冲突,充分发挥科技型人才作用,提出了有关化解和消减冲突的对策,对促进人才聚集现象向人才聚集效应转变提供了理论指导。     

WORKERS,WARRIORS, AND CRIMINALS: SOCIAL CONFLICT IN GENERAL EQUILIBRIUM

We incorporate appropriation activities (social conflict) into canonical models of trade and study how economic shocks and policies affect the intensity of conflict. We show that not all shocks that could make society richer reduce conflict: positive shocks to labor‐intensive industries diminish conflict, while positive shocks to capital‐intensive industries increase it. The key requirement is that conflict activities be more labor intensive than the economy as this determines how shocks affect the returns and costs of conflict. Our theory is consistent with several observed patterns of conflict and implies that empirical work should take into account the relative factor intensities of the productive and conflict sectors in each country. Incorporating appropriation into a canonic general equilibrium model affects what policies may be deemed desirable: in order to reduce conflict and generate Pareto‐improvements policy must be distortionary, while reforms that appear efficiency‐enhancing under the unrealistic assumption of perfect property rights may backfire. This offers one explanation for why reforms based on traditional models without appropriation may be delayed and become unpopular when implemented, and why societies may sympathize with seemingly inefficient redistribution.     

Priority class scheduling: Production scheduling for multi-objective environments

A new scheduling framework (priority class scheduling) is devised which reduces the conflict in the manufacturingmarketing interface. Priority class scheduling rewards manufacturing for making small improvements in efficiency, involves marketing in the setting of production priorities, improves customer service by putting in place realistic production timetables, allows manufacturing to concentrate on improving both quality and efficiency, and improves both the communication and cooperation between the shop floor, the production scheduler, marketing, and customer service. Within a production period, all jobs are classified into priority classes based on both their due dates and importance. Production is scheduled within each production period to maximize throughput subject to the priority class constraints- if any job in priority class i is started in the production period, then all jobs in priority class i - 1 must be completed within the production periods.     

An Empirical Evaluation of Conflict in the Franchise System

This paper articulates the theoretical rationale for conflict in franchising, operationalizes conflict through the measurement of franchisee satisfaction and labels empirically supported stratified satisfaction levels. Two propositions are advanced in relation to the drivers of conflict in franchise systems. The first proposition is underpinned by relational exchange theory, which postulates that franchisee–franchisor goal congruence is important to the fulfilment of the alliance efficiencies which motivate inter-organizational forms. Cooperation, communication, coordination and commitment, as perceived by the franchisees, are used in the context of a survey instrument to operationalize goal congruence.
The second proposition involves franchisor-provided services. Transaction-cost analysis suggests that long-term contractual relationships must be flexibly interpreted and governed if the relationship is to be maintained over a series of transactions. We propose that the transactional intersection of the franchise system is in franchisor-provided services. The perceived importance and subsequent adequacy of delivery of these services established a tolerance zone within which transactions support and/or enhance the relationship between the franchisor and the franchisee.
The empirical objectives of the study are accomplished utilizing a questionnaire sent to nine franchise systems, to which 621 franchisees responded. Three clear clusters of franchisee conflict emerged in near equal proportions. The propositions are supported and illustrated empirically and in CHAID tree diagram form.